Left a huge mess and ripped the silver vent apart from my dryer now I have to purchase another piece from Lowes or home depot. Remind you my dryer didn’t need work it was my washer that was broke.
I always appreciate the technicians that service the appliance. However i had some issues with parts department and the service date communications. Every time we end a service date and the appliance is not working, it is stated that ASI will contact me for the next service date. Me as a owner of the appliance and nothing else, would never get a phone call or service date unless i called. It was then i realized some parts were sent to ASI and some were sent to my house. It was never told to me to contact ASI if i received a part as i never knew a part was supposed to be sent to me... Also i was unable to get a service performed on my appliance as apparently i missed ONE VM even though a technician has showed up to my house without a 7am - 8am phone call heads up nor a 20-30 minute enroute heads up. The inconsistently of the process is quite frustrating. I have had nothing but issues with Whirlpool and ASI servicing 2 washer machines. I even requested ASI to not be allowed to service and go through a different means on the second washer machine but Whirlpool declined. I will say Derrick was awesome and i appreciated him taking the additional time going through with everything. Great job by Derrick, everything else has been a nightmare with ASI.
He was very helpful in educating me about my new appliance
Derek was great! He was very helpful in solving our refrigerator issue, and completed the job quickly and cleanly.