This repair experience was wonderful. Inches past another company delayed services and never exchanged any parts just removed codes. This time parts were removed and new parts put in and my washing machine works great. Thank you for your service.

good and fast service

Could work on people skills, not very friendly but as long as he does his job well, then I can tolerate some rudeness. That being said, I told him washer was not level and when I move the washer to level it, the leveling screws move with the washer so it is impossible to get level. His response was that it was level and that due to lacking an agitator, the clothes will never be level and this will always be an issue with this washer. His personality and attitude was unfriendly, stern and matter of fact on the phone & in person so he was unapproachable and after experiencing this several times & trying to talk with him several times, I didn’t want to make him anymore angry so where he moved my washer, he demanded it was level irregardless of it being in the place that I needed it to be or moved back to. He didn’t care about what I was telling him. He installed the new glass top, but he used the old screws and washers that are corroded and rusted rather than using all new screws and washers, especially in the corner where the problem was and still is. So, it’s not if but when the lid will break again. Also, since the screws are corroded and rusted, they are leaving rust dust every time I close and open the lid and the rust is also falling into the washer on my clothes and I can’t get the rust stains out. Finally he failed to clean up afterwards, left the old glass lid in the shipping box along with the packing materials in the hallway and I had to drag it (heavy) across my tile floors to my garage and wait for heavy trash day for it to be picked up. He also didn’t pick up the packing materials on the floor where he worked.

When the tech called me in the morning, I was asking questions and seems like he got a little uptight with me. Once he got to my house and checked my dryer, I had to tell him the tub was not turning. Then he replaced the belt that was broken. I did have to leave work to make sure it was getting done because my granddaughter who is 21 told me he wasn't replacing the belt. Over all he did a great job.