This technician is a true tech that cares. He give attention to details, listens to the customer, does a thorough job, informative and cleans up after completing the job. He's neatly dressed for the job and showes respect for your property. He's been to my home several times and in fact I only request this he service my appliances. If he ever goes then I don't know that they have a replacement with his qualities. I've been dealing with ASI for over 8 years now and it's been a struggle with the technicians they've sent out. One guy who shows up all looking prettier then me. Not willing to get himself dirty, not tell the truth about service issue, not will to go the extra mile to make sure he's correct on issues related to repairs, not knowledgeable about the product etc. I actually have had to help him repair my oven by aligning the screws and fan motor cover inside my oven because he couldn't get it right. Then he was grunting so badly when he had to get his arms inside to use his power drill to tighten the screws. I actually asked him if I could get him a pillow for a cushion to rest his arm on and he said YES. He was a nice guy but not my kind of technician. He also told me my cook top burners does not go out or ever need replacement. Well guess what Mr Derrick said different and replaced them. I had been burning my expensive hexclad cook vessels. When I'd put something on to cook and the stove burner would get too hot and wouldn't adjust the heat even when you'd turn the temp down it stayed constantly at high tems. Hexclad cookware is not cheap at all and is an investment in cookware. Luckily I was able to clean them up but it still left them discolored in sections. Please keep Derrick or let him train other technician.

Service was great! No time wasted.

Repair was done ✅ completed in timely manner Repairman was courteous and polite had complete knowledge of repairs to be done