As of today if I could rate zero stars or negative stars that is what I would do. My refrigerator was broken and to be repaired under warranty. After the first call it took a month to get someone to look at the problem. Then two weeks for parts to arrive then two weeks for them to come back out and attempt the repair. The repair failed. Next two more weeks to get someone back out and two more weeks for parts and second attempt to fix, under warranty. Second attempt fails also. Two more weeks for more parts and a third attempt to repair the fridge has fail. So now I am at another week for someone to even come look at the new failure so that I will be told to wait another two weeks for more parts to attempt the forth repair. As you can imagine my confidence level is very low that the next attempt will succeed. All said it’s been around four months and I still have a broken refrigerator that is still under warranty that I can not use. Hopefully my contacting Whirlpool corporate directly may result in this issue being resolved.

The technician didn't fix anything. She told my wife the issue is normal!!!

Good job

Kayla did an excellent on my refrigerator repair! She was very pleasant to work with.