Replaced terminal screws with truck stock ; used 1 279393 (Dryer screws) from stock

Found dishwasher improperly installed. Adjusted dishwasher as much as possible. Unit has to be reinstalled professionally

Replaced both gearcase and Basket. All unit functions checked ok at this time

Checked unit and replaced shorted icemaker. Unit cycled and filled with water. Unit checks ok.

Order parts reschedule with customer2wgt; ordrng 1 W11441128 (MOTOR-FAN)

order parts 2wgt; ordrng 1 W11448775 (motor) and 1 WP697772 (blower wheel)

Replaced faulty diffuser. All other unit functions checked ok

"Ran diagnostic, replaced switch assembly. All unit functions checked ok at this time. Customer also had concerns with sharpe edges on drawer."

Replaced faulty filter assembly. Customer advised on monitoring ice production for 48hrs to 72hrs. All other unit functions checked ok

Replaced shorted water valve and checked unit ok

Consumer to purchase new unit; ordrng 1 W11454734 (Gear case) and 1 W11130362 (Suspension)

Order drain pump; ordrng 1 1901a (Pump)

Replaced bad drain pump and checked operation of unit ok

Replaced shorted capacitor and checked operation of unit ok; used 1 W11395618 (Capacitor) from stock

"Removed shipping bolts, leveled unit and checked operation ok"

Repaired stuck rake and checked operation of unit ok

"replaced broken icemaker-new part failure, and ran harvest and fill test. test ok"

"6 rc/ 5 fc, unit making ice, dropped off temp loggers, reschedule to retrieve;"

Dropped off bloggers; saved tckt

Turned power off to replace part power unit back up now display screen not working ; ordrng 1 W11128223 (Display) and 1 W11620583 (Control)

Checked unit power tripped breaker call tech line found grounded wire harness SR#7739681225; ordrng 1 W11447992 (Harness)

checked unit and found shorted hv capacitor and diode and wiring. gave estimate for repair. customer will call back if wants repaired. do not order parts yet; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode)

"Need damper, ice maker and water valve; ordrng 1 W11204060 (Assembly, Air Diffuser) and 1 W11088559 (ice maker) and 1 W11036340 (housing)"

Reduced the water and checked all function

"Check unit and read several diagnosis testing with Whirlpool, Tech line and Whirlpool, Tech line and inform technician to replace damper door which is not on the breakdown. Dont see it on any parts of the breakdown. Please send parts research per tech per Tech line; saved tckt"

Check unit and replace defective suspension unit is now working as designed

Checked unit and water valves are leaking ; ordrng 1 W11512399 (Valve) and 1 W10341320 (Valve)

"The customer said that two companies already tried to fix the unit, and with on success and I found the unit disassembled and the control sitting on the top of unit disconnected, so I will call their extended warranty and explained to them unfortunately that we don't work behind other companies"

"I ran a diagnostic and no error codes found, unit went through fine on the auto test,I explained to the customer on how to use it correctly"

Checked unit and pump and motor is not working ; ordrng 1 W11613479 (Pump and motor)

Checked unit and unit is full of water and a broken harness ; ordrng 1 W11513248 (Latch) and 1 W11643701 (Harness) and 1 W11513246 (Control) and 1 W11399437 (Pump)

"I ran a diagnostic and unit had error code of F0E3, I cleared the error code, unit went through fine on the auto test, and I explained to customer on how to use the unit correctly"

Adjusted igniters for proper spark ignition

Needs pump n motor ; ordrng 1 W11613479 (Pump n motor)

adjusted and realigned left side door hinge and re-leveled unit for proper door closure and door latch operation and ran test cycle. test ok

Found wires stuck between rear panels. Removed rear panel and adjusted wires. Checked operation

"reattached loose latch assembly - tested, unit locking and able to start any cycle as normal"

Order parts ; ordrng 1 W11654344 (Compressor) and 1 W10143759 (Drier)

Technician ran diagnosis and check unit to find customer has a open ground so she is not getting the correct power surge for unit to work properly. She was informed that she needs an electrician before any parts can be replaced on this particular unit. All operations are working as design.

Replace defective switch unit is now working as designed

"Check unit to find customer has roach infestation, causing the malfunction to the high voters control. He was informed by technician of Whirlpools policy on further repairs to the unit. He would have to provide a receipt from a professional exterminating company and repairs would cost out of pocket to get warranty back reinstated unit is voided and all operations are working as designed."

Order parts and reschedule ; ordrng 1 W11035836 (Control) and 1 WPW10384183 (Sensor)

Found obstruction in drain system

order parts reschedule with customer2 man w/ JP2wgt; ordrng 1 W11446747 (TRANSFORMR) and 1 W11678970 (CAPACTR-MG) and 1 W10754299 (magnetron)

tightened loose black wire connection at terminal block and rebooted control board and checked operations. ck ok

Technician did not install any parts because customer has an electrical issue that needs to be fixed. No parts were installed and technician was informed to close our call.

Replaced thermal cut off with truck stock ; used 1 W10900067 (Thermal cut off) from stock

Replaced CAM from truck stock ; used 1 W10721967 (CAM) from stock

re-attached loose left side door hinge and releveled unit and ran test cycle. test ok

Adjusted legs and recalibrated unit ran test all operations normal.

Reinstalled control connections ran test all operations normal.

Charged for tripe charge..'795089 i put on you to close out and return parts per ED-CSR

Reattached loose burner element to harness connection- working as normal

"Checked unit and everything is working as it's designed at the moment, I explained to customer if problem comes back to get an electrician fix that"

"Ran diagnostics, replaced complete drive motor and belt. Al functions checked ok at this time"

"Found ice maker fill tube over flowing into back panel will order heater, thermistor and control box; O-emld tckt"

Mullion heater not coming on will need new on ; ordrng 1 W10806457 (Mullion heater) and 1 W11636544 (UI)

Found door gasket not ceiling needed some adjustment unit working OK now

Found main control needed to be recalibrated run service Cycles. Everything tested OK

Upon arrival i diagnosed unit after inspection. Unit has a bad control board. (Pictures attached ). I told customer the policy and has to be approved by Whirlpool. SR# 7739627491.

Upon arrival I diagnosed unit. Tested unit took voltage and amps everything is good. Customer has bad breaker electrical issue. Unit is on 50amps EATON GFCI breaker. Unit is working as designed. SR#7739669393

Upon arrival I diagnosed unit. Lose connection of cutting grid cutter. After connection. Tested unit is working as designed.

Upon arrival I diagnosed unit. No error codes found. I ran cycle . Unit reached temperatures cycle on and off like it should. Average temperature 352.85.Unit is working as designed.

Upon arrival I replaced parts. Control boards. After replacement tested unit.Unit is working as designed.

Upon arrival I diagnosed unit. After inspection I tried going into diagnostics. Unit would not go into diagnostics. Nothing turning on. Unit had water in tub. I let customer know it definetly needs control board and potentially drain pump. Customer decided not to proceed with repairs.

"Unit is working properly, no problem with unit per technician Sarom went checked overallCustomer want a new one because Warranty all most expire."

Came out rechecked unit this time no frost pattern compressor is running replaced drier recharge unit with 47 grams of R600 now cooling properly

Replace part unit tested properly

Couldnt check unit gas line is disconnected an capped off advised customer to get gas line reconnected so we can replace part and test unit ; ordrng 1 W11449506 (Regulator)

need cnts; ordrng 1 w11387685 and 1 w11112918 and 1 w11263349

new parts failed; ordrng 1 w11368616 and 1 w11491430 and 1 w11609449

need susp; ordrng 4 w10687506s and 1 w11228718

need mtr; ordrng 1 w10884561 and 1 w10169511

found and replaced shorted cnt and cycled

"found unit stalled after power outage, reset cnt"

SR#7739660806 bad fan motor; ordrng 1 W11414073 (Motor) and 1 W11545290 (Vent bezel) and 1 W11545539 (Gasket)

replaced broken drain pump and ran test cycle. test ok

Replaced defective actuator unit is ok

Replace broken wheel and new motor unit is OK

Order parts ; ordrng 1 W10833885 (Sensor) and 1 W11620569 (Control)

Per customer complaint He smells gas during oven cooking onlyTested and in front of customer showed him of NO leak found Advised customer the smell he is referring to is normal burn off nothing to be concerned about Customer still not completely satisfied UNIT is working as designed

Replaced consoleNOTE: tested for power coming into DW and there is NO power coming into unitAdvised customer to have electrician check for power

Unable to reach customer ; O-emld tckt

checked unit out unit needs compresser and evap cust looking at new unit

Checked unit and replaced blower motor with out of balance wheel. Ran test cycle and unit checks ok. Advised customer the air damper is loose and to contact installer. Assisted by Tech JP.Talked to Andrea at Trade Partners and issued AUTH# w1bxi90nl2

Order parts reschedule with customer; ordrng 1 w11620483 (GLASS-DOOR)

"Checked unit and replaced shorted control, stator,slider and clutch. Ran auto test cycle and unit checks ok."

Checked unit and replaced misformed icemaker cover. Unit checks ok.

Checked unit and repaired loose connection at thermal cut off. Ran test cycle and unit checks ok. Advised customer to have vent cleaned from wall to exit from house.

"Replaced shorted igniter, all functions normal"

"Ran diagnostic didn't find any error codes, ran diagnostic cycle didn't find any leaks. I then filled basket and didnt find any active water leaks."

asisted je unit checked out

Removed hung cube from harvest fingers of icemaker. Operations are correct now

Unit was off temp 79 degrees. rebooted unit. Let unit run for 2 hrs came back to check unit. Temp was 10 degrees. Unit working at this time. Customer to monitor unit.

"Unit rebooted , operations are correct now"

Replaced both elements & burned unit at 500.

Replaced icemaker and inlet water valve assembly. Operations are correct now

Replaced heater and UI

Need to order; ordrng 1 W11400156 (Suspension)

"Checked unit and the unit has physical damage on the front left corner, I ran a diagnostic and unit had error code F8E1, so explained to Mr that was there at the home the problem, Mr, said that I would need to explain that to his sister, I talked to the sister over the phone and explained to her and she didn't understand my explanation or she didn't want to know, I asked her on how did the physical damage happened, she said that happened recently when they moved from one home to another,, and it wasn't there fault that it happened, so I explained to her because of the damage the door is not sealing correctly, and it jumps everywhere when it open and close, the dispenser doesn't go all the way in and that the tub is broken, and when the unit spins it jumps everywhere because the cabinet is not aligned, so after explaining to her several times, the husband came to the home, and I had to explain to him all over again , and he was the same way they didn't want to listen, Mr. said that the water leak had nothing to do with the physical damage, Mr, said if I didn't want to do my job, then what the hell i was doing in their house, and that this point I had three people screaming at me and calling me names, so I called partner team and documented with them, and they said because of the physical damage they would not cover the repair, and to refer the customer to contact customer service, and notes would be attached to file we already have"