Ordering replacement in line heater ; ordrng 1 W11087201 (Heater)

Customer complained that temperature doesnt seem to be correct. Checked temperature in refrigerator and unit is working fine

"Ran diagnostics, corrected issues with washer lid. All functions checked ok at this time"

Customer complained that temperature doesnt seem to be correct. Checked temperature in refrigerator and unit is working fine

Ordering parts; ordrng 1 W11629714 (Evaporator) and 1 W11626107 (Heater) and 1 W11759117 (Thermistor) and 2 W11504450 (Coupler)s and 2 W11506620 (Coupler)s

Order part ; ordrng 1 W11397192 (ICEMAKER)

ordering replacement agitator ; ordrng 1 W11510461 (WASHPLATEv) and 1 W11510462 (CAP) and 1 W10752187 (SCREW) and 1 W11614636 (AGITATOR)

"Ran diagnostics, replaced main control per service pointer. All functions checked ok at this time"

part NLA closing for trip charge.

belt off idler pulley - reinstalled and tested - working as normal

Checked unit and adjusted door cam position. Ran test cycle and unit checks ok.

Checked unit and adjusted door catch and strike. Ran test cycle and unit checks ok

checked unit out motor was not pluged in made unit right unit checkled out

"Upon arrival I found unit not spinning, after checking belt I found it not correctly on the drum, after adjusting unit is now spinning."

Water Lines busted at the bottom of the freezer door; ordrng 1 W10130859 (Freezer door)

replaced noisy and faulty idler pulley and checked operations. ck ok; used 1 WP691366 (PULLEYIDL) from stock

"Upon arrival and after diagnosing, I noticed that the unit was not heating. I will order parts.; ordrng 1 WP3387747 (HEATING ELEMENT) and 1 280148 (THRML CUTOFF)"

Ui buttons stuck in between bracket. Removed and fixed

"replaced damaged capacitor - tested, working as normal ; used 1 WPW10574736 (CAPACTR-MG) from stock"

Upon arrival i diagnosed unit rt front burner not on .I adjusted and tested all burners (picture attached). They passed they are now working as designed.

"loose harness to burner assembly - reattached and tested, working as normal"

Upon arrival i diagnosed unit the only error code present was F0E3 (overload). I adjusted legs and leveled unit. I adviced customer on overloading machine and what it can cause. Unit passed. Unit is working as designed.

Switch was reading ol. Replaced with ts

"loose harness to left contact point to element - reattached and tested, heating as normal"

Found cap bad. Replaced and unit heating now; used 1 WPW10574736 (Cap) from stock

Found faulty compressor part order. Compressor causing excess noise ; ordrng 1 W11758078 (Compressor)

"Checked unit and freezer was with condensation, I checked with tech line in diagnostic and everything checked ok, I explained to the customer on how to use it correctly and how to prevent from that happeningFile# 22002069"

"I arrived to the customer house and I started to take the unit apart to replace the parts, and the Mr. Got really close behind me and got very aggressive with me and started calling me names, and treated me and said because of me he didnt get a new one, and also most the repairs not covered, I said to him i didnt know what he was talking about, I tried to find out what was going on, and he got my parts and started ripping the boxes and he got worse, and said why did they send me back to his house, and because of the situation I reassembled the unit, and referred them to contact customer service because the threaten were more consistent and also the customer has my parts and I asked for them back because I was leaving, he said I wasnt going anywhere until I fix his refrigerator, so I started walking out of the house and when I turned back because he was following me he threw the boxes at me and hit me with them, I picked them up and left the home and when I I got to my truck I opened the door and I saw him right behind me and he tried to do something to me and at the same time he was hiding something on his hands, I told him if he doesnt back off I was going to call the cops, the customer said I was in his house and he can do anything that he wants, I tried to avoid it and get in my truck and left I called customer service and documented it, File# 21620462"

Installed fan motor transformer and magnetron ran test all operations normal.

Replaced faulty knobs. All unit functions now check ok

"Ran diagnostic, found fault with water filter cause little to no water to fill water bin. Customer advised on changing and monitoring ice production. Inspected seal system repair. No leaks found"

"Ran diagnostic, checked pressure hose , no kinks . Reset unit. Error was caused by over suds. Running g cleaning cycle. All unit functions checked ok"

Ran diagnostic cleared blockage from vent area. Ordering replacement thermistor fuse. ; ordrng 1 WP3392519 (Thermal fuse)

Replaced faulty console and icemaker. Aduse on waiting 72 hrs for ice production

"replaced float assy parts, switch, and sensor. unit tested ok."

Replaced broken support.

Found bad wire & shorted valve. ; ordrng 1 Wpw10341320 (Valve)

Replaced bad UI due to F2E1 error.

Replaced bad water valve.

Second man helper.

Replaced bad harness.

"checked and didnt find and problems, reset washer and all opperation ok"

Checked unit and for error codes and none found. Ran test cycle and checked for grease and anything that could stain clothing and none found. Unit checks ok.

Order parst reschedule with customer; ordrng 1 W11643701 (HARNS-WIRE) and 1 W11399437 (PUMP-WATER)

"Upon arrival and after diagnosing, I did not find any issues with the unit. The unit had no error codes, and I started a bake cycle and when I turned it off, the unit worked perfectly fine and shut off. The customers concern was after running the unit at 400? It didnt cool down in 7 minutes after it being used. I mentioned to the customer that when running the unit at those temperatures, it can take between 30 minutes to an hour for the unit to cool back down. the unit is working properly as designed."

"After replacing the part, the unit should cool and work properly. I ran through the diagnostics and everything passed. The compressor is cooling and the water stream still seems fine. There are no current issues with the unit. It is working properly as designed."

Assisted JL

"After replacing control boards, unit started to preheat and trip breaker. We then started to do moisture procedure and during that procedure the cancel button on panel control would dissappear and reappear. Then error code F1E1 (main control fault) appeared. I called techline and they suggested to replace panel control and check if voltage drops during pre-heating. ; ordrng 1 W11774690 (Panel control)"

Found bad ice make it need to be replaced

Play detective inlet water valve all tested good no issues

Order part ; ordrng 1 W11236900 (UI/CONTROL)

Replace bad element run service cycles all tested good no issues

Run service cycles all found all working fine

found and replaced warped parts

found and replaced shorted parts and cycled

need valves; ordrng 1 W10799016 (motor-evap) and 1 W10389152 (support) and 1 W11255718 and 1 w11460084

needs cnts; ordrng 1 w11680235 and 1 w11679954

"new part damaged, need door; ordrng 1 W10570564 (dor-fip)"

"needs cnts, est pending, pic taken"

Assisted RY with 2man job

Upon arrival i diagnosed unit. After inspection ice not dispensing ice motor not working will need to be replaced.; ordrng 1 Xxxxxxxxxxx (Ice Motor Dispenser) and 1 Xxxxxxxxxxxxx (Motor dispenser Auger Coupling)

Upon arrival I diagnosed unit. Unit was constantly draining in flood mode. I replaced part. After replacement unit is no longer in flood mode. I ran diagnostic cycle unit completed normally. Unit is working as designed.; used 1 W11607637 (Control Board) from stock

Upon arrival i diagnosed unit. No error codes found. I ran a diagnostic cycle unit completed normally no noise out of the norm. Unit is working as designed.

Upon arrival unit is not starting at all. Will need parts order. ; ordrng 1 W11683650 (Control Board) and 1 W11613570 (Pump and Motor)

Missing latch. Will get with office and find out about part. ; used 1 W11700916 (Lock) from stock

Inspected the unit and found it not getting correct voltage. Customer needs to have an electrician come out.

Inspected the unit and ran diagnostics; all functions are working as designed. Ice thickness setting is already set to high. No functional failures found at this time. Case number: 21994686.

Checked unit and is working ok. Advised customer to have plumbing to be repaired because plumbing not drain fast enough and it is over flow

I unclog drain pump.

"Will need control board, actuator, cam, capacitor, motor, belt, drain pump, latch and water valve. ; ordrng 1 W11307244 (Latch) and 1 W11127357 (Water valve housing) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W10876600 (Drain pump) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W10721967 (Cam)"

cust not available rs; O-emld tckt

"Ran diagnostic found errors f9e0, f5e1 and f1e1 when arrived ordering control, console and latch; ordrng 1 W11347847 (Latch door) and 1 W11701318 (Console) and 1 W11683043 (Acu)"

Left side Rack support rollers off track - repositioned and tested operating as normal

closing for trip & diagnostics

rotor securing screw off due to overloading and drum rubbing against ground - reinstalled and tested - working as design

"After consultation and review of findings, during diagnostics on KFIV29PCMS03, a loud noise was confirmed coming from the freezer compartment only when the evaporator fan was operating. Inspection revealed heavy ice buildup behind the evaporator cover, with frost visible at the front of the panel. The noise is being caused by ice interference with the evaporator fan. A full 24-hour manual defrost is advised to completely remove the ice and confirm proper operation; if the fan runs quietly once the ice is cleared, this will confirm the ice buildup was the source of the noise. However, the amount of ice present indicates a defrost system failure, most commonly related to the defrost heater, defrost thermistor, or associated wiring. A quote is being provided for the heater and evaporator fan motor assembly, which is a single component that includes the defrost thermistor and harness connecting the heater and thermistor.; ordrng 1 WP12729128 (HEATER) and 1 W11452196 (MOTOR-EVAP Assembly)"

"Ran diagnostics to check for error codes related to the customers complaint of leaking during the steam cycle. During testing, the steam sprayer could not be operated because no water supply line is connected to it. With no water source to the steam system, it is not possible for the unit to leak only when the steam cycle is selected (see pictures on supply lines behind unit). Closing for trip and diagnostics."

Replaced shorted UI control due to F2E1 error.

And sold the parts around the unit through testing everythings operating functioning properly now the unit is heating up all operations OK

Installed the Display board and everything is operating and functioning properly but when calling for water the line going into the door is busted leaking out the bottom a buzz customer that he needs to replace the waterline and that is the current issue with the unit on water is dispensing is leaking out the bottomNeed to call and collect payment from customer for the labor for installing todays partscc auth # 07210i? $162.38

"Ran diagnostic, no errors store when arrived, run test cycle completed with no errors or leak, run deep fill water level stop when reach. All functions checked okay no leak found at the time"

gas line is too short. to service unit. it will have to be disconnected to service.; saved tckt

checked unit out had small leak at dryer made unit right unit checked out

Checked unit and repaired loose connection at water inlet valve. Unit checks ok.

Order parts reschedule with customer2wgt; ordrng 1 W11707169 (VALVE-GAS) and 1 W11524031 (IGNTR-OVEN) and 1 W10898291 (module-spk) and 1 W11707254 (CNTRL-ELEC)

Helped JP

Installed parts ran unit through test mode. Unit is no longer continuously dripping water into the tub after cycle all operations OK now units operating as assigned.

"Sealed system needs to be replaced. Compressor is running and everything is running as its supposed to, but the unit is not cooling at all. Three-way valve is operating properly, but the unit is not cooling at all.; ordrng 1 W10695094 (Compressor asm) and 1 W10239732 (Freezer Evap) and 1 W10643261 (Refrigerator evaporator) and 1 W10286069 (Filter dryer)"

replaced shorted control board and ran test cycle. test ok

Replaced gas valve to oven

"After replacing the parts, the unit turned on, the drum spun, and the unit is heating with no issues. It is now working properly as designed."

Replaced left front burner and switch. Operations are correct now

Installed parts tested unit after no abnormal sound

replaced electrode and module. unit tested ok.

Wrong color gasket. ; ordrng 1 W11765920 (Grey Gasket)

Replaced panel ui

"Replaced control, thermistor and heater harness."

"Installed Pump&Motor, tested unit after. working as designed"

"Diagnosed refrigerator with no ice production. Ran harvest cycle, and cleared timed cycle error code. Operations are now complete."

defrosted frozen evaporator and drain and cleared debris from drain line and checked operations. ck ok