We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS02
Near Houston, TX 77014
Osiel
Job Details: 01/14/2025
"ice build up in the back panel of freezer indicating the heater is not responding, evap fan was also not on - quoting for heater, harness, and evap motor - will wait for customer approval ; ordrng 1 4389144 (MOTOR-EVAP) and 1 W11084324 (HARNS-WIRE) and 1 WP2323198 (HEATER)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Houston, TX 77027
george
Job Details: 01/14/2025
Installed and tightened loose hinges.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ4
Near Houston, TX 77098
george
Job Details: 01/14/2025
"Upon arrival, I inspected the unit and found that the bottom right burner needs to be replaced ; ordrng 1 W11047722 (Element bottom right) and 1 WP3149400 (Infinite switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Houston, TX 77030
george
Job Details: 01/14/2025
"Upon arrival, I inspected the unit and found that the pump and motor needs replacement ; ordrng 1 W11416362 (Pump&Motor)"
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Houston, TX 77025
george
Job Details: 01/14/2025
Replaced parts ran unit after. Unit is coming on.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS5
Near Houston, TX 77031
george
Job Details: 01/14/2025
"Upon arrival, I inspected the unit and found F1E0. needs a control replacement.; ordrng 1 W11620570 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Richmond, TX 77469
Edwin
Job Details: 01/14/2025
Upon arrival i diagnosed unit. No power to unit. After inspection breaker ( picture attached). Tested unit power to unit turn on. Unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Rosenberg, TX 77469
Edwin
Job Details: 01/14/2025
Upon arrival i diagnosed unit. Bad oven seal will need to be replaced. ; ordrng 1 WPW10535778 (Oven seal)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Magnolia, TX 77354
gary
Job Details: 01/14/2025
"Ran diagnostics, replaced complete Icemaker assembly in unit. All functions checked ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Tomball, TX 77375
gary
Job Details: 01/14/2025
"Ran diagnostics, ordering replacement control assembly ; ordrng 1 W11683480 (Control)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ5
Near Hockley, TX 77447
gary
Job Details: 01/14/2025
"Ran diagnostics, ordering replacement control assembly ; ordrng 1 W11342846 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Magnolia, TX 77355
gary
Job Details: 01/14/2025
"Ran diagnostics, replaced faulty control assembly in unit. All functions checked ok at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hockley, TX 77447
gary
Job Details: 01/14/2025
"Ran diagnostics, applied heat and adjusted gasket around freezer door. All fun checked ok at this time"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Houston, TX 77018
Damarcus
Job Details: 01/14/2025
Found bad cam run service cycles all working fine now
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Houston, TX 77008
Damarcus
Job Details: 01/14/2025
Customer needed LEDS /replaced all ok now found im working fine
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Deer Park, TX 77536
ricky
Job Details: 01/14/2025
found and replaced worn parts and cycled
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Pasadena, TX 77502
ricky
Job Details: 01/14/2025
found unit stalled after power outage reset cnt and cycled
We serviced a
WHIRLPOOL RANGE
Model WFES3030RW0
Near Houston, TX 77015
ricky
Job Details: 01/14/2025
found unit roach infested sr 7740705196
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Rosenberg, TX 77469
Russell
Job Details: 01/14/2025
ran diag. no codes. found broken latch strike. replaced strike from TRK STOCK. unit tested ok.; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS
Near Atascocita, TX 77346
Gary L
Job Details: 01/14/2025
Found fuse blown behind console. Removed and replaced fuse. Checked operation
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Houston, TX 77093
Gary L
Job Details: 01/14/2025
No error codes detected in diagnostic test. Removed and replaced actuator and ran recalibration ; used 1 W11481722 (Actuator) from stock
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Richmond, TX 77406
martin
Job Details: 01/14/2025
"Inspected back cover and found wire touching panel and tripping breakerAdjusted wire, stopped tripping"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Richmond, TX 77406
martin
Job Details: 01/14/2025
Replaced drain pump NOTE: inspected disposal drain hose and found it also very clogged with sludgeShowed customer and advised to clean thoroughly to allow for optimal drainage
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Fulshear, TX 77441
martin
Job Details: 01/14/2025
"Arrived at customer home to replace parts but customer began to tell me about new complaint noise issue Will order additional partsMotor,wheel, pulley and will further inspect during installation ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel) and 1 W10837240 (Pulley)"
We serviced a
MAYTAG DRYER
Model MGD7230HC3
Near Houston, TX 77090
dadrick
Job Details: 01/14/2025
Replace part unit tested properly
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Houston, TX 77073
dadrick
Job Details: 01/14/2025
Checked unit power cord not getting proper voltage during cycle if you move power cord then heating element comes on called office to verify about power cord also got translation for customer to understand advised customer to get his own power cord an have it installed
We serviced a
WHIRLPOOL WASHER
Model WFW4720RW0
Near Houston, TX 77084
jerrell
Job Details: 01/14/2025
Need to order; ordrng 1 W11752161 (Console) and 1 W11747035 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Spring, TX 77389
Joshua
Job Details: 01/14/2025
"Ran diagnostic, reported to techline. Finding was over suds. Customer advised on running cleaning cycle with afresh or vinegar. Sr7740738842"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Spring, TX 77388
Joshua
Job Details: 01/14/2025
Installed foam strip per techline suggestion. Customer advised on monitoring
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Tomball, TX 77375
Joshua
Job Details: 01/14/2025
"Ran diagnostic checked all connections with leak detector, and bubble tested. No leaks found at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Tomball, TX 77375
Joshua
Job Details: 01/14/2025
F4 E3 wash motor not running. Ordering replacement sump assembly ; ordrng 1 W11613479 (Sump motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Tomball, TX 77375
Joshua
Job Details: 01/14/2025
"Replaced evaporators, pressure tested for leaks. Recharge unit all functions checked ok at this time"
We serviced a
MAYTAG M/W OTR
Model MMMF8030PZ00
Near Tomball, TX 77375
Joshua
Job Details: 01/14/2025
Customer request to be rescheduled ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Fresno, TX 77545
roosevelt
Job Details: 01/14/2025
bad damper; ordrng 1 w11645127 (damper)
We serviced a
MAYTAG DRYER
Model SDE4606AYW
Near Fresno, TX 77545
roosevelt
Job Details: 01/14/2025
bad support now; ordrng 2 WP37001042 (support)s
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Houston, TX 77035
Jordan
Job Details: 01/14/2025
Part order for control and console panel due to f6 e6/f6 e9 lot communication error code.; ordrng 1 W11301914 (Console) and 1 W11249218 (Control)
We serviced a
WHIRLPOOL RANGE
Model Wfgs7530rz0
Near Texas City, TX 77590
donnie
Job Details: 01/14/2025
Repaired door hinge and reinstalled door on oven
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Spring, TX 77373
Osiel
Job Details: 01/14/2025
"loose connection at oven igniter - reattached and tested, working as normal"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Spring, TX 77379
Osiel
Job Details: 01/14/2025
"loose connection at pressure door switch - reattached and tested, working as normal"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Houston, TX 77048
Ivan
Job Details: 01/14/2025
upon arrival burner not turning on did diagnostic and found burner not connected unit working as designed
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS06
Near Houston, TX 77083
Jordan
Job Details: 01/14/2025
Will contact tech line .; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DSS0
Near League City, TX 77573
donnie
Job Details: 01/14/2025
Need pump and rails; ordrng 1 W11259785 (L rail)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Missouri City, TX 77459
Edwin
Job Details: 01/14/2025
Upon arrival i diagnosed unit. After inspection upper spray arm lose causing noises. I adjusted and reattached upper spray arm. Tested unit. Unit passed. Unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ10
Near Richmond, TX 77407
raul
Job Details: 01/14/2025
Adjusted fan cover
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Fulshear, TX 77441
martin
Job Details: 01/14/2025
Found heating element wire not making proper connection
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Missouri City, TX 77459
Edwin
Job Details: 01/14/2025
Upon arrival i diagnosed unit. After inspection drain pump not coming on. Faulty connection i repaired wired and reconnected drain pump. Unit draining. Tested passed. Unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model KOE530PSS00
Near Fulshear, TX 77441
martin
Job Details: 01/14/2025
Heated oven to 500 degrees to allow from moisture to be fully removed Breaker no longer tripped
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Houston, TX 77082
Jordan
Job Details: 01/14/2025
Reset user interface saying cooling off. All operations are now running correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Houston, TX 77082
Jordan
Job Details: 01/14/2025
Rescheduling to steam out unit. Customer has no power at the moment.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Rosharon, TX 77583
derrick
Job Details: 01/14/2025
Replaced gear case and consumer refused the basket. Closing out ticket
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Pearland, TX 77584
Josue
Job Details: 01/14/2025
Upon arrival and after diagnosing I noticed some debris in the unit. Once removed and unit was secured it no longer made the noise. Unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KEBS177YWH2
Near Montgomery, TX 77356
james
Job Details: 01/14/2025
Close document for Trip and Diagnosis only. Parts are NLA.
We serviced a
JENNAIR MICROWAVE OVEN
Model JMW2430LL04
Near Missouri City, TX 77459
roosevelt
Job Details: 01/14/2025
Check and adjusted harness on control and all operation worked OK
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Houston, TX 77048
chris
Job Details: 01/14/2025
Found broken door switch. Replaced door switch ; used 1 WP3406107 (Door switch) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Houston, TX 77043
angel
Job Details: 01/14/2025
"Ran diagnostic, place order for parts need it, unit was replaced by whirlpool"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC3
Near Houston, TX 77090
dadrick
Job Details: 01/14/2025
Checked unit found error code F2E2 panel disconnected from main control an not reconnecting ; ordrng 1 W11478524 (Panel) and 1 W11624938 (Control)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Rosharon, TX 77583
roosevelt
Job Details: 01/14/2025
Checked and connected loose plug and all functions ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Houston, TX 77043
angel
Job Details: 01/14/2025
Ran diagnostic ordering air diffuser assembly ; ordrng 1 W11645127 (Assembly air diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Rosenberg, TX 77469
Edwin
Job Details: 01/14/2025
Upon arrival i diagnosed unit. After inspection top snack drawer was off track not working. I removed and readjusted track. I tested drawer (picture attached). Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Houston, TX 77076
Gary L
Job Details: 01/14/2025
Found faulty gearcase. Removed and replaced gearcase and cam assembly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS07
Near Houston, TX 77345
Osiel
Job Details: 01/14/2025
"Per Techline SR# 7740728616 - replace water valve, filter head, reservoir, dispenser line and switch to eliminate potential clog in water lines. *confirm water pressure from home is within 65-80 PSI* If water pressure is not meet customer needs a plumber to address weak water pressure from home and not unit. ; ordrng 1 W10117324 (WATERLINE-DISPEN&ER) and 1 WP12575502 (SWITCH) and 1 W11361728 (RESERVOIR) and 1 W11346623 (HEAD-FILTR) and 1 WP2300868 (Fitting) and 1 W11524655 (Valve)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Pearland, TX 77581
Corey
Job Details: 01/14/2025
Still not functional;
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Spring, TX 77381
Joshua
Job Details: 01/14/2025
Ran diagnostic ordering replacement sliders for freezer door; ordrng 1 W11241580 (Right slider) and 1 W11241268 (Left slider)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Richmond, TX 77406
raul
Job Details: 01/14/2025
Will also order front left burner and front left infinite switch. ; ordrng 1 W11517959 (Front left burner) and 1 WPW10434452 (Left front infinite switch)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Houston, TX 77044
Gary L
Job Details: 01/14/2025
Found faulty actuator. Removed and replaced actuator. Checked operation ; used 1 W11481722 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Sugar Land, TX 77479
roosevelt
Job Details: 01/14/2025
need parts; ordrng 1 w11644420 (condensor) and 1 w11550396 (evap) and 1 w11557425 (comp) and 1 W11109499 (drier-tube)
We serviced a
MAYTAG RANGE
Model MER8800FZ6
Near Houston, TX 77042
jerrell
Job Details: 01/14/2025
Call techline talked to Chris verified that there is no cracked glass 7740741613
We serviced a
JENNAIR REFRIGERATOR
Model JCD2595WEP01
Near Houston, TX 77345
Osiel
Job Details: 01/14/2025
closing for trip & diagnostic
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Katy, TX 77449
Jeremy
Job Details: 01/14/2025
Diagnosed unit and found shorted control board ordered; ordrng 1 W11543994 (Control board) and 1 W11700916 (Lid switch)
We serviced a
KITCHENAID DOWNDRAFT
Model KXD4636YSS7
Near Bellaire, TX 77401
derrick
Job Details: 01/14/2025
Assisted LR replacing motor
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Sugar Land, TX 77479
derrick
Job Details: 01/14/2025
Repaired broken neutral wire coming into dishwasher and checked operation of unit ok
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near Sugar Land, TX 77479
derrick
Job Details: 01/14/2025
Order valve assembly ; ordrng 1 W11267102 (Valve assembly)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Rosharon, TX 77583
derrick
Job Details: 01/14/2025
"Replaced broken gas tubings, left used parts and checked operation of unit ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Houston, TX 77048
Ivan
Job Details: 01/14/2025
Upon arrival seen loose wire on magnetron unit is working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Houston, TX 77084
Jordan
Job Details: 01/14/2025
Installed new main lower harness. Unit now draining properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Houston, TX 77079
Jordan
Job Details: 01/14/2025
Reordering door due to it being delivered with no gasket.; ordrng 1 13107887SQ (Right Door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS12
Near Houston, TX 77077
Jordan
Job Details: 01/14/2025
Installed new ice maker assembly due to low ice production. Unit now operating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Houston, TX 77047
Ivan
Job Details: 01/14/2025
Upon arrival back wall is fully frozen ordering heater; ordrng 1 W11573115 (Heater)
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Katy, TX 77449
Jeremy
Job Details: 01/14/2025
Diagnosed unit and found customer still has restriction needs vent cleared
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS01
Near Friendswood, TX 77546
Corey
Job Details: 01/14/2025
Order bin thermister and solenoid; ordrng 1 WPW10511923 (Thermister) and 1 WPW10206473 (Solenoid)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15POZP2
Near Houston, TX 77063
jerrell
Job Details: 01/14/2025
Need to order; ordrng 1 1901a (Drain pump) and 1 W10897719 (Valve)
We serviced a
WHIRLPOOL OVEN
Model KFDC506JSS01
Near Houston, TX 77079
jerrell
Job Details: 01/14/2025
Reinstalled and adjusted burner all tested normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF536RPS00
Near Katy, TX 77449
Luis
Job Details: 01/14/2025
Checked unit and valve is leaking ; ordrng 1 W11255718 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Katy, TX 77493
Luis
Job Details: 01/14/2025
"Checked unit Icemaker was leaking from the filling tubing , i installed the extra tubing tech line recommended and checked ok; used 3 W10496649 (Tubing) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Richmond, TX 77407
Aidan
Job Details: 01/14/2025
"Upon arrival costumer experienced slight cool, but not reaching its temperature, it will need a condenser fan, control board, and a hard start. ; ordrng 1 W11127829 (Condenser fan) and 1 W11087200 (Inverter box) and 1 WPW10624574 (Control board) and 1 W10804160 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Arcola, TX 77583
derrick
Job Details: 01/14/2025
Order control; ordrng 1 W11498190 (Control)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Houston, TX 77087
Derrick
Job Details: 01/14/2025
Order parts ; ordrng 1 W10919003 (Drain pump)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Houston, TX 77033
Derrick
Job Details: 01/14/2025
Check unit and replace all fuses and thermostats with new control and checked operations. Unit is now working properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Houston, TX 77007
Damarcus
Job Details: 01/14/2025
Replace parts unit working properly now
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ1
Near Katy, TX 77494
Luis
Job Details: 01/14/2025
"I ran a diagnostic and no error codes found, unit went through fine on the auto test"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Katy, TX 77494
Luis
Job Details: 01/14/2025
Checked unit and panel is coming apart has water damage ; ordrng 1 W11460908 (Console) and 1 W11632709 (UI) and 1 W11627526 (Wire) and 1 W11672039 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ01
Near Katy, TX 77494
Luis
Job Details: 01/14/2025
"Checked unit and water filter is frozen. Customer is going to defrost unit, unit checked ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Katy, TX 77450
Luis
Job Details: 01/14/2025
"Customer said unit had a screeching sound, the unit couldn't repeat the customer's complaint, I explained to customer the problem needs to be present in order to fix it, unit checked ok"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Katy, TX 77450
Luis
Job Details: 01/14/2025
"I ran a diagnostic and no error codes found unit went through fine on the auto test, I explained to the customer on how to use the unit correctly and how it works"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Katy, TX 77494
Luis
Job Details: 01/14/2025
I replaced the console and checked ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM
Near Houston, TX 77033
Derrick
Job Details: 01/14/2025
Check unit and adjusted drain hose from backwards to forward. Unit is now draining properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPW2
Near Houston, TX 77051
Derrick
Job Details: 01/14/2025
replaced defective motor unit is ok
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Katy, TX 77494
Luis
Job Details: 01/14/2025
Checked unit and panel is not working ; ordrng 1 W11314470 (Console)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Houston, TX 77051
Derrick
Job Details: 01/14/2025
Check unit to find customer has defective control and actuator presented customer with estimate and she declined. Unit is OK.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HB08
Near Katy, TX 77449
Luis
Job Details: 01/14/2025
"Checked unit and it was missed wired, I fixed it and checked ok"