Ran diagnostic tests sensors all checked okay Advice customer about cleaning the ducts and how sensor works when chloth tangle up

"The customer didn't like the normal noise the unit makes, I explained to them that's how the unit works and refer them to contact customer service, I ran a diagnostic no error codes found, unit went through fine on the auto test, checked ok"

"Replaced compressor, evaporator and drier"

Replaced console

Unable to contact customer ; saved tckt

Request to be rescheduled ; O-emld tckt

Replaced faulty freezer motor fan. All unit functions checked ok at this time

Replaced faulty high voltage parts. All unit functions now checked ok

Ran diagnostic with techline SR-7740630865. Ordering foam strip per techline. ; ordrng 1 W11159728

"Gearcase, cam, belt sr-7740631653. Parts only. Referred customer if doesn't agree. Sr-7740561381. Quoting customer additional 200.00 labor. Pending approval ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch kit)"

Replaced freezer door.

Found cracked drain line. ; ordrng 2 8269144 (Drain hose)s

"Found bad gearcase. Washplate, basket & Gearcase are welded together."

Found frozen reservoir. ; ordrng 2 W11676537 (Gasket)s and 2 W11676538 (Gasket)s and 1 W11608966 (Insulation)

Replaced bad control board.

"Ran diagnostic, check for obstruction none found at the machine , air flowing back to unit, advice customer to contact a duct cleaning company. All functions checked okay"

"Ran diagnostic, ground and neutral cables from home run have 120v individual and black line 0 volts, advice customer to contact an electrician"

"Ran diagnostic replace strike and motor, all functions checked okay"

Upon arrival i diagnosed unit. After inspection broil coming on. Bake element was not coming on due to igniter out of place. I put bake element igniter back to its place. Bake element turn on( picture attached). Customer said unit would not heat it would stay on preheat on bake cycle. Unit reached 350 set temperature (picture attached). Unit is working as designed.

Upon arrival i diagnosed unit. After inspection unit was taken apart by customer unit has bad drain pump and Thermistor. Unit potentially having control board issues too. Customer want it quote for everything. I left quote with customer. Customer will contact office if he decides to continue with repairs.

Upon arrival i diagnosed unit. After inspection water drain coming down from countertop breather air. Water is going into dishwasher wall outlet plug causing breaker to trip and cuts power to unit( picture attached). I cover wall outlet with towel to prevent water from coming into outlet. Unit completed cycle normally did not trip.I told customer to get plumber and electrician for water leaking into outlet. Unit is working as designed. Sr# 7740627962

Upon arrival i removed unit and replaced all parts. After replacement tested unit. No more popping noise out of the norm ran it multiple times with maintance guy. Unit is working as designed.

Came out to check unit found that unit has been moved to different location

Replace parts unit drain remaining water out but drain pump didnt turn off unit timed out try putting unit in diagnostics cycle drain pump didnt turn off the same thing call tech try process over same thing happened was advised to reorder control SR#7740628647; ordrng 1 W11513246 (Control)

"Upon arrival, I inspected the unit, ran diagnostics, and found no active error codes. I explained the cycle to the customer. The unit is working as designed."

"Replaced the gearcase, basket, motor, suspension, wash plate, belt, and cam. Ran the unit afterward. Working as designed."

"Upon arrival, I inspected the unit. I could not duplicate the leak. The icemaker was not completing the harvest cycle and was making an abnormal sound. I quoted the customer for a new icemaker and water valve. MS approved.; ordrng 1 W10408179 (Water valve) and 1 2198597 (Icemaker) and 1 WP2198641 (Bracket)"

Will need to replace vent assembly ; ordrng 1 W11545290 (Deflector) and 1 W11545539 (Gasket) and 1 W11649995 (Vent assembly)

Check unit and uninstalled to open and found loose connection and left rear burner reconnected wires. All operations are now working as designed.

Pick up data loggers; saved tckt

Order parts ; ordrng 1 W11613479 (Pump)

Change unit to five customer has a large amount of paint inside of pump and motor. There is no burning marks or burning. Smells unit is working as designed all fine. This was documented with Whirlpool Tech line and Safety unit is OK.

Found wire harness damage from off balance load replaced same harness

Found water filter defected customer will replaced water filter all other check out OK no other issues to report

Order part and reschedule ; ordrng 1 WPW10475150 (Control)

Replace defected UI/control unit working OK now no other problem to report at this time

"Unity is continuously draining even outside of a cycle. Ordering a control board, harness and drain pump assembly.; ordrng 1 W11607637 (Control Board) and 1 W11665967 (Lower Harness) and 1 W10919003 (PUMP-WATER)"

need blower wheel; ordrng 1 WP697772 (WHEEL)

"After reviewing the previous repair notes and consulting with Techline, it has been confirmed that the prior technician performed the repair correctly and that all components are functioning as intended. To begin, I tested and reviewed the ice bins movement along its track to ensure smooth operation. The bin slides back and forth without any jamming or obstructions, indicating proper alignment and functionality. Additionally, I verified the alignment and contact between the ice bin magnet and the freezer door magnet. Both are correctly aligned and maintain full contact during normal use.I conducted multiple tests by opening and closing the freezer door, and the ice bin consistently remained attached to the door during regular operation. When the customer demonstrated their typical method of opening the freezer door, the ice bin also stayed securely attached. To ensure I witnessed a detachment, the customer then demonstrated an abrupt jerking motion when opening the door, which caused the ice bin to disconnect. I explained that this behavior is not indicative of a repair issue but rather a limitation of the design. When the door is opened forcefully or with sudden movement, the ice bin may come loose. Proper and gentle operation of the freezer door will prevent this issue and ensure the ice bin remains securely attached.This assessment confirms that the ice bin and its associated components are operating as designed, and no further repair is required. SR#7740441060 (see video)"

After replacing control board and console the unit was still not powering on i advise customer to get electrician to check hard wiring or breaker.

replaced fan cover assemble - working as design

Upon arrival and after replacing the parts the unit is now running properly. It is bringing in hot and cold water.

Upon arrival and after diagnosing I found no error codes. The unit is cooling and functioning properly. The customers concern was that the unit was hot to the touch on the exterior part of the unit. I called Techline and gave the temp readings of the exterior and tech mentioned that it is normal. The unit has the skin condenser that draws the heat. Unit is working as designed.SR# 7740627528

Upon arrival and after diagnosing I found a piece of glass caught on the drain pump blades. Once I replaced the drain pump it drained properly. Unit is now working as designed.

Upon arrival and after replacing the parts the unit is now functioning as designed. Turns on and stays on as it should.

Upon arrival I noticed the temp reached 220 and then dropped and never went back up. Will need parts ; ordrng 1 WP3392519 (THRMAL FUSE) and 1 WP8577274 (THERMISTOR) and 1 W11050897 (HIGH LIMIT CUT OFF THRML) and 1 WP338906 (RADIANT SENSOR) and 1 W11728018 (CONTROL BOARD) and 1 W11627521 (CONSOLE BOARD) and 1 279311 (IGNITOR) and 1 W11646258 (GAS VALVE)

Needs NR 5/1.7 COUPLER; ordrng 1 w111504447 (NR 5/1.7)

"Ran diagnostic, check for loose connection at console not found. Sending quote for approval to replace console. Labor, 283.96Console 1040.60Trip charge -162.32Balance 1162.24; ordrng 1 W11236888 (Console)"

Upon arrival i replaced bad compressor. After replacement tested unit frost patter in evap (picture attached).Unit is working as designed

Ran diagnostic with techline. Seal system Repair. customer needs to approve .only compressor covered by warranty. Quoting customer 500.00 seal system labor and 580.5 +taxes. Pending approval ; ordrng 1 W11492867 (Ref evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Freezer evaporator)

Replaced dead control board. Operations are correct now

Order filter housing; ordrng 1 W11451366 (Housing w heater) and 1 W11307147 (Filter cover) and 1 W10708473 (Water tank)

Replaced shorted inverter and checked operation of unit ok

"Maximum reading is showing 73 ppg logged with tech line. Per tech line, this reading falls within normal range. Consumer has fire department record showing a reading of more than 600. Advised consumer that I would report to safety and I left gas turned off since fire department told her to leave it off until unit is replaced."

Diagnosed unit and found pot in warming drawer grounding out the unit checks ok

need mtr; ordrng 1 w11202789 (mtr) and 1 2220458 (coupling)

Replaced upper rack adjuster all functions normal

Upon arrival and after replacing the panel it is good to go. Unit is looking as designed.

Assisted JL

Upon arrival ice maker is working but I will order a water valve because water is not dispensing. ; ordrng 1 WPW10341320 (Water valve)

"Upon arrival costumer was experiencing lid locking itself, console not responding, and showed error codes not filling and ACU error, I will order a new water sensor, control board, console, and water valve. ; ordrng 1 W11201292 (Control board) and 1 WPW10247306 (Water valve) and 1 WPW10443885 (Latch) and 1 WPW10448876 (Sensor pressure) and 1 W10864049 (Control board (expansion))"

Replaced both fans. Turned unit on. Now working as designed.

Replaced shorted ice maker all functions normal

"Installed new control, harness, and transmission parts for unit not completing cycles. Unit now operating properly."

"Ran diagnostic, average temperature came up to 315.5 when set to 350, calibrated oven and adjust harness at baking element. All functions checked okay"

Ran diagnostic error codes f4e3 and f7e1 present. Ordering motor pum and element ; ordrng 1 W11612326 (Motor pump) and 1 W10518394 (Element)

"Ran diagnostic replace gearcase, splush kit and actuator, motor not moving ordering control and motor.; ordrng 1 W11686050 (Motor) and 1 W11607637 (Control electric)"

"Installed new dispenser motor, and shaft. Ice container now dispensing properly."

"Installed new control, harness, and transmission parts for unit not completing cycles. Unit now operating properly."

"Per Techline defective control board - replaced, working as normal"

Check unit found drain hose hooked up too an soap dispenser disconnected drain hose an showed customer unit is drain properly reconnected hose where customer had it advised customer to get plumber out clear section drain hose is connected to or replace that section

Check unit heating properly advised customer to get duct cleaned due to long dry time

Checked unit clean drain pump still not draining properly ; ordrng 1 W11458345 (Drain pump)

"Replaced control board , operations are correct now"

Replace all defective parts unit working OK now run service cycle. All tested OK.

"Need gearcase, basket, suspension ; ordrng 1 W11130362 (Suspension) and 1 W10752719 (Basket) and 1 W11550891 (Agitator) and 1 W11454734 (Gearcase)"

"Need transformer, recirculating pump; ordrng 1 W11542867 (Recirculating pump) and 1 W11542868 (Drain pump) and 1 W10485951 (Transformer)"

"Ran diagnostics, replaced main control assembly in unit. All functions checked ok at this time"

"Ran diagnostics, replaced main LED control and modules per service pointer. All functions checked ok"

"Ran diagnostics, found part failure will need complete sealed system repair once more ; ordrng 1 W11546605 (Evaporator)"

Assisted Tech JP

Order parts reschedule with customer.; ordrng 1 W11302461 (console) and 1 W11308811 (cntrl-elec) and 1 W10876529 (DISPENSER)

"Checked unit and replaced damaged handle, door glass and front left support foot. Unit checks ok. Left old parts with customer."

"Ran diagnostics error code to much soap, customer cutting back on soap"

part order; ordrng 1 w11643701 (harness) and 1 w11513248 (latch) and 1 w11513246 (control) and 1 w11399437 (pump)

Found belt broken Replaced belt from stock ; used 1 661570 (Belt) from stock

Replaced pump n motor

Replaced control board and motor/sump assy. Operations are correct now

checked unit out reset control unit is correct now

Checked unit and adjusted door gasket. Unit checks ok.

Order parts reschedule with customer2wgt; ordrng 1 WPW10383615 (thermistor) and 1 W11670030 (HARNESS) and 1 WPW10316428 (heater)

Checke dunit and adjusted door latch and strike. Ran test cycle and unit checks ok.

Upon arrival saw that the console was not responsive and will need a new console ; ordrng 1 W11106049 (User interface)

hecked unit out reset im unit cgecked out

"Ran diagnostics, replaced faulty element in unit. All functions checked ok"

"Ran diagnostics, replaced main console assembly in unit. All functions checked ok"

checked unit out unit in a built in hole on pedistal drain pipe is tapping wall cust to strap up pipes unit checked out

part order; ordrng 1 w11643701 (harness) and 1 w11513248 (lid lock) and 1 w11513246 (control) and 1 w11399437 (pump)

order parts 2man 3wgt; ordrng 1 W10555480 (shield) and 1 W11661567 (wire harness) and 1 W11712700 (drain pan insulation) and 1 W11411871 (ui panel) and 1 W11674371 (door gasket)

"replaced controls, stator, clutch, slider, drain pump, water valve and rotor - unit is operating as design bringing the proper amount of water and moving of the drum."