"Upon arrival, the unit had water inside; the drain pump was replaced."

Found wire to light switch loose. Reconnected wire to light switch and checked operation

Installed all parts all operations OK tested the icemaker. Everything checked out.

Ice maker has short not calling for water but the water valve test good need new ice maker ; ordrng 1 W10377151 (Ice maker)

"Checked unit and everything is working as it's designed, the noise the customer was complaining about was not able to repeat"

Replaced shorted control and filter. Operation ok

Replaced shorted motor and blower unit checks ok

(SEE PICTURES) drain pump was clogged with dog hair and lint not able to drain - cleared and replaced - ran tested cycle unit able to lock and unlock and drain water as normal.

Replaced control panel

Unit checked out ok.

"Need bad power board; ordrng 1 W10624574 (Supply, Power)"

Upon arrival and after replacing the parts the unit began draining properly and also completed a diagnostic cycle with no issues. The unit is now working properly as designed.

"Replaced the icemaker and damper control. Both compartments are operating as designed with no noise beyond normal operation. Immediately after replacing the icemaker, the unit called for water to fill the ice maker. As the water was pouring in, the customer expressed concern about the noise. I assured her that this is normal and that the sound comes from the valve opening and water moving through the system."

"After discussing the customer's concern/claim, I took pictures of the alleged damaged areas and documented them with our tech support team. There is no evidence of damage that would prevent the unit from operating as intended. The customer's concerns about leaking or the door not closing are unfounded, as my inspection and testing confirmed that everything is functioning as designed. Therefore, we will not proceed with part replacement. If the customer wishes to exchange the unit, they will need to contact the retail store directly. Whirlpool will not facilitate an exchange. For further information, the customer may contact Whirlpool customer service. SR#7740976495"

"After running a test cycle, I identified the source of the leak coming from the pump and motor assembly near the diverter. Provided the customer with a quote for a pump and motor replacement and will proceed upon customer approval.; ordrng 1 W10902372 (PUMP&MOTOR)"

"During diagnostics, the unit displayed error code F2E1. The console is unresponsive and does not activate the bake or broil functions, indicating that the control board may not be receiving input from the console. Based on available parts for this model, the main control board is discontinued. As a result, we are unable to service the unit since we cannot guarantee a successful repair."

Removed the old icemaker and installed a new one. Checked the harness connection and power supply. Allow 48-72 hours for a full batch of ice to form.

Upon arrival i diagnosed unit. Unit ui is lock i tried resetting ui would not unlock. Held button for 3 sec to unlock nothing still lock. Will need part order.SR# 7740973634; ordrng 1 W11319991 (Assembly console Ui)

Upon arrival I replaced part. After replacement I tested unit (picture attached). Display is normal working. Unit is working as designed

ran diag. cycled unit. noted low water input. checked supply pressure. removed filter(only 3 months old) unit water flow increased. unit is making ice. advised cust on filter replacement. unit tested ok.

Found drain pump needed service.

Found loose wire harness on pump repair unit all ok now

Found bad control/ fuse replace same parts run service cycles all tested good now

Found bad Ui/ controls

Found main drain line needed to be service

Found unit needed control recalibrated working fine now

Found washer pump not working properly replaced same part

Replace defective heater unit is OK

Order parts ; ordrng 1 W11452196 (Motor)

Check unit and replace defective capacitor unit is OK and adjusted loose connection

Check unit to find all operations working as designed unit only cutting off after pulling more power to operate oven when using burners unit does not pop the breaker. Customer has a heart breaker instead of a standard breaker. Customer needs to have an electrician switch out breaker. Ill find this was reported to Whirlpool safety. The service request is on the document pictures.

Order parts ; ordrng 1 W11130236 (Lid)

Schedule and adjusted both door gaskets unit is OK

Installed new water valve; water is now reaching the unit. A new sensor needs to be ordered; the customer approved the new balance.; ordrng 1 WPW10511923 (Bin thermistor) and 1 W11741505 (Water sensor)

Replaced ice maker; tested after ice maker completed harvest. Unit working as designed.

"Upon arrival, i inspected the unit need to replace the control board and evaporator cover per service pointer w11329116 evaporator has ice buildup. ; ordrng 1 W11333076 (Control board) and 1 W10889360 (Evaporator cover)"

"Replaced water valve and ice maker; tested unit, no abnormal sounds."

"Upon arrival, I inspected the unit and found that the control board needs to be replaced.; ordrng 1 W11548749 (Control board) and 1 WP9755770 (Bake element)"

Diagnosed unit and found bad clutch ordered; ordrng 1 W10734521 (Support) and 1 W10754448 (Clutch)

"Ran d, replaced faulty harness bi metal, install washers and seal gaps with adhesive. All functions checked okay"

"Ran diagnostic notice hard start kit install at compressor, contacted tech line SR 7740941969"

Ran diagnostic replace damage top all functions checked okay

replaced bad control

Order parts; ordrng 1 2315549 (Fan) and 1 W11573117 (Heater) and 1 W11629068 (Damper)

Replaced bad drain pump.

Replaced all LEDs.

Found bad drain pump. ; ordrng 1 1901a (Drain pump) and 1 W10512292 (Cover) and 2 Wpw10511923 (Bin stat)s

Found bad control.; ordrng 1 W11546962 (Control) and 1 W10583047 (Broil) and 1 W10535148 (Bake)

Replaced FF door.

"Arrived at customer home to troubleshoot Oven n DW Mrs was not home, only son was homeNOTE: Son smells like marijuana, weed Son did not know nothing of information regarding the appliances Started with inspecting Oven and 1st thing I see on display is 'software update needed' Asked Mrs if she had connected oven to wifi n WP APP, she said yesAdvised she needs to update software she was getting upset saying that did not helpDW: ran diagnostics and found dispenser not opening, advised customer will need new dispenser and control board She started saying its not even a year old why is it needing parts, I responded that is a WP question, that I would replaced failded parts She got mad and started to raise her voice, her weed smoking son came running puffed up saying what did you say....I told customer that I would not be subjected to the hostility I was receiving from both of them, when all I was doing providing information and results of the diagnostic I Had to walk out of customer home, Son followed me out talking trash and trying to intimidate me, saying they would call my 'people' Called my supervisor to document and also called Jennair to document Jennair SR#7740950688Per Jennair, its ok to close out the oven ticket as the customer needs to get oven connected to WIfi and the App to update software , also customer needs monitor if new updates available to prevent interuption from appliance"

"Inspected fridge and will need pantry lid, pantry glides,clear adhesive,freezer drain funnel,thermistor Oploaded pictures for documentationFreezer drain pan frozen and water spilling overPantry lid brokenPantry glides brokenSome areas of liner need clear silicone sealant Noise issue is compressor running lomger due to obstruction in fridge vent from tall items on top shelf, advisde customer to adjust shelf to allow proer airflow ; ordrng 1 W10316760 (Thermistor) and 1 W10815413 (Drain funnel) and 1 W10827015 (Pantry Lid) and 2 8201711 (Clear Adhesive)s and 2 WPW10235370 (Pantry Glide)s"

Assisted RY with 2man job

Replaced shorted ice maker and checked operation of unit ok

"Ran diagnostics, replaced faulty Icemaker assembly in unit. All functions checked ok"

Unit was replaced

Replaced faulty thermistor. All unit functions checked ok at this time

"Ran diagnostic, ice maker completed harvest. All functions checked ok. Ice bin was full at arrival."

Found faulty magnetron and transformer part order ; ordrng 1 W11495561 (Magnetron) and 1 W11545871 (Transformer)

"ran diag, no codes. ran diag cycle. no water leaked. noted pre-existing damage to corner trim. (pic taken)ran multiple cycles, even one with detergent. unit tested ok. no water leaking."

found that unit is on a 15Amp GFCI breaker. it should be a 20AMP verified by techline. ran amp load test. unit is drawing less than 2.1 while running and 3.5 at start. unit tested ok. 7740967415.

"while trying to replace blower, found hub is seized onto motor shaft. unit needs motor.; ordrng 1 W11549461 (motor)"

needs clutch; ordrng 1 w10905022 (clutch) and 1 w10905025 (slider) and 1 w10006482 (rotor)

"Upon arrival and after replacing the parts the dryer now spun with no issues and is now working properly as designed. The dryer was also moved to a different unit, 7101"

Replace part unit tested properly

Replace part some water drain out disconnect drain line all of water drain out of unit letting me know customer has blockage in sink area or garbage disposal area

Checked unit found oil leaking from Gearcase customer will replace unit

Called office notified part for reach ; saved tckt

Replace part unit tested properly

Checked unit found water turned off turned on unit is now dispensing water an ice maker was off now on unit working properly

Per customers request we will re order the freezer gasket ; ordrng 1 W11597677 (GASKET)

Upon arrival and after diagnosing I noticed the unit was not draining. I replaced the pump and also noticed the customer had just replaced the garbage disposal and the stopper to the drain line was still there. Once that was corrected the unit began running properly as designed.

Upon arrival I noticed a slit on the wire going to the drain pump. Will need a new wire harness. ; ordrng 1 W11643701 (WIRE HARNESS) and 1 W11399437 (DRAIN PUMP) and 1 W11626074 (CONTROL BOARD)

Upon arrival and after diagnosing I noticed the console had locked. After replacing it with a new one it no longer was stuck/locked. I heated the unit in broil and bake to 500 with no issues. The unit is currently working properly as designed.

"found tubing vibrating against rear pnl, corrected"

found and replaced shorted cnt and cycled

"debris hitting blower , refered cust to builder, unit ok"

need cnt; ordrng 1 w11578563 (cnt)

found and replaced shorted part and cycled

need cnt; ordrng 1 w11637089 (cnt)

Upon arrival unit had no power. After further inspection unit had dishwasher switch turned off. Once I turned switch on dishwasher works as designed.

Replaced fridge door

Replaced bad control per service pointer. Now with full power we have bad inverter & evaporator motor. SR# 7740965770; ordrng 1 W10629033 (Inverter) and 1 W11671461 (Motor) and 1 Wpw10260622 (Dispenser assembly)

Checked unit and replaced shorted evaporator fan motor. Unit checks ok.

replaced broken housing

Checke dunit and replaced seperating blower wheel. Ran test cycle and unit checks ok.

Order parts reschedule with customer2wgt; ordrng 1 W11643701 (HARNS-WIRE)

Checked unit and repaired loose connection at control board. Ran test cycle and unit checks ok.

Ran diagnostic replaced filter housing and thermistor. All functions checked okay

I remove the unresponsive console and replaced with new one tested temperature levels and calibrated unit is operating as normal

I remove the harness cover and notice one of the connections were loose alwe secure the wire nut and tested fan was able to toggle between the low and high speeds operating as normal

Upon arrival customer said unit is operating as a normal but will like for me to run a system check. She said she unplug the unit for a few days after getting the error code and plugged it back in and has since been operating as normal. I did a diagnostics test cycle was able to complete with no error codes - I told customer to continue to use and monitor it for a few days but otherwise unit is operating as design

"needs im, est pending, pic taken of est"

You would need the main Appliance management control board and that board is discontinue. There nothing else we can do to get it.

Run service cycle all tested OK customer need to have main vent service

Order parts and reschedule ; ordrng 1 W10890624 (MOTOR-DRVE) and 1 W11158830 (CAPACITOR)

Replace defected control unit working fine now

Found inlet valve leaking. Replaced the defective valve run service cycle. All tested OK.

Order parts ; ordrng 1 W11665967 (Harness) and 1 W11607637 (Control)

Removed and replaced control board and wire harness. Checked operation

Per tech line unit has contaminants/ a restriction. Changed drier and evaporator per tech line and flushed system with nitrogen as instructed. Followed detailed instructions about pulling a vacuum on the unit for at least 30 mins to allow unit to be free of contamination. Unit is now working as intended. No issues at this time