Ran diagnostic adjust drier at back of fridge move away from panel to prevent vibration. All functions checked okay

Customer needs to approve for replace motor balance of 215.89; saved tckt

replaced faulty freezer door slides and checked operations. ck ok

"replaced heater, thermistor control and diffuser - working as design"

"replaced icemaker & interface - ran a diagnostics and harvest test, IM able to complete harvest and call in water as normal"

unit needs motor evap fan assembly (with harness); ordrng 1 w11087438 (Evap Fan (w/harness))

unit needs suspension replacement ; ordrng 1 w11130362 (Suspension)

"uninstall - reinstall clearing debris from blower - tested, working as normal"

unit needs suspension replacement ; ordrng 1 W11130362 (Suspension)

Ordering parts ; ordrng 1 W11481116 (Encoder) and 1 W11513246 (Control)

I replaced the broken handle and checked ok

cust claimed that last service damaged the trim around her oven. and did not get it properly reinstalled. took pictures .. F1E5 verified. light works but cust wants replaced . unit needs inverter.; ordrng 1 W10217711 (inverter) and 1 W10886919 (lmp-basles)

needs cnts; ordrng 1 w11428994 (cnt) and 1 w11374900 (enc) and 1 w11335100 (harness) and 1 w11259498 (pump)

"needs pump, est pending, pic taken"

found and replaced shorted parts and cycled

"found apt cold water supply bad, cust to correct, unit ok"

bad door seal will needs a 2m3wt with derrick if customer calls back to repaire ww0800806 at 1991.98 bin# w10529451 at 386.66 lb is 789.95 for a total of 3430-162.32 bal... 3267.68

checked unit and found leaking oil gearcase.gave estimate for repair. customer declines repair at this time and will call back if wants repaired. do not order parts yet; ordrng 1 W11393685 (gearcase) and 1 W11550891 (agitator) and 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11260238 (rotor)

Upon arrival i diagnosed unit. After inspection unit in flood mode. I did reset but unit did not reset constantly draining. Will need parts order.; ordrng 1 W11607637 (Control Board)

"Upon arrival i diagnosed unit with techline ( Butch). After inspection unit has bad controls not getting dc voltage will need atlas, dryer, and tech box control boards. I left quote to customer. Customer will contact office if they decide to continue with repairs.SR#7740367010; ordrng 1 W11475717 (Dryer Control Board) and 1 W11475812 (Tech Control Box) and 1 W11475813 (Atlas Control Board)"

Upon arrival i replaced. After replacement i tested unit. Unit tested ok. I also left data Loggers inside unit ( pictures attached). With temperature settings on recommended. I told customer to leave water bottle on freezer till frozen to start putting things back. I made customer aware i will be going back for data loggers next Wednesday.; O-emld tckt

replaced faulty suspension and ran test cycle. test ok; used 1 W11130362 (SUSPENSION) from stock

Called techline talked to Rob verified that the washer is filling up as designed recalibrated unit reinstalled control connections all test normal.Sr #7740365538

"Ran diagnostics, replaced main control assembly. All functions checked ok at this time"

Found faulty control part order ; ordrng 1 W11608056 (Control)

Order control; ordrng 1 W11126814 (Control)

Replaced shorted switch and restricted valve and checked operation of unit ok

"Replaced ice maker and sensors, ran diagnostic, and this time it completed harvest."

paet order per butch at tec line 7740354640; ordrng 1 .w11636543 (ui) and 1 w11224256 (control)

Needs gas pressure tester. Please schedule after parts pickup so I can pick up tester from office ; ordrng 1 Xxxxx (Gas pressure tester)

Could not replicate smell as unit was off. Spent time letting it run to try to replicate issue. Could not replicate smell. Customer to monitor unit over the next couple of days. Customer to call back if issue persists

"Replaced faulty valve, igniter and burner. Unit is now working as intended no issues at this time"

Assisted Tech JP

unit needs icemaker assembly ; ordrng 1 W10873791 (ICEMAKER)

"There are no part failures or error codes present. The tech support team has confirmed that the range is fully functional, and the chips in the liner do not pose any concerns regarding overall performance or safety - unit is working as normal SR#7740353971"

assisted LV

cust got unit exchanged

part order; ordrng 1 w11607637 (control)

Fixed reservoir.

Ran diagnostics. Fixed gasket.

Per Techline control needs to be replaced. SR#7740354042; ordrng 1 W11353849 (Control) and 1 W11354922 (UI)

Replaced damaged fan assembly.

Order motor ; ordrng 1 W11441128 (Motor)

Unit was moved; O-emld tckt

Replaced locked compressor and checked operation ok

Assisted Tech JPNo leaks detected.

Upon arrival I replaced the panel u/i console and vent per Techline. Tough and normal buttons are currently now working.

replaced shorted hv diode and checked all operations. ck ok; used 1 W11256462 (DIODE) from stock

checked unit out took unit down checked unit at this point unit checked out dl number w1crv70nl2

Need to order ; ordrng 1 W11745091 (Extension drain)

Adjusted and reinstalled door latch all tested normal.

Replaced faulty thermistor. Unit is now working as intended no issues at this time

Will need ice maker ; ordrng 1 W10873791 (Ice maker)

"Replaced pan, thermistor, and fan scroll. I also unclog drain line."

Upon arrival unit has different issue than previous repair. This time unit needs bin thermistor. ; ordrng 1 WPW10511923 (Bin thermistor)

found and replaced stalled part

needs guard; ordrng 2 357640 (screw)s and 1 w11087188 (guard)

need stats; ordrng 1 w11344457 (htr) and 1 279973 (stat) and 1 w10693363 (stat) and 1 8577274 (stat)

Did not have the correct part for this unit.; ordrng 1 W11460946 (Pump&Motor) and 1 W11678270 (Control board)

"Upon arrival, I inspected the unit and found that the drive motor gasket and pulley need to be replaced.; ordrng 1 W10315848 (Drive motor) and 1 WP8540088C (Pulley) and 1 WP8540101 (Belt) and 1 WPW10202459 (Basket) and 1 WPW10111158 (Gasket)"

Ran diagnostic ordering slide door to replace rusted ones; ordrng 1 W11658402 (Slide door)

"Ran diagnostics, corrected issue with wiring harness. All functions checked ok at this time"

found and replaced shorted parts

replaced bad latch; used 1 W11307244 (LATCH) from stock

checked and didnt find any problems all function worked and heated ok

Upon arrival and after diagnosing I noticed a creature in the control board area. Per trade care we cant proceed. The source to the issue is the roaches touching the board.

Upon arrival and after replacing the control board the cancel button is now working.

Upon arrival and after replacing parts the unit still wasnt working. I then called Techline and after some test we noticed something is seizing the basket causing it to not read the correct rpm. Unfortunately the 30torque screw was stripped and will need special tools/bits to remove the screw. Will need a gear case also. Will need 2x labor and parts SR# 7740354694; ordrng 1 WPW10215093 (FILTER COVER) and 1 W11032711 (WASHER) and 1 W11393685 (GEARCASE) and 1 W10902814 (WASH PLATE) and 1 W10909670 (NUT SPANNER)

Reconnected main board and checked all function

Replaced console

Reconnected light socket

Needs W11352193 Flame Spreader and W11352195 Flame Spreader; ordrng 1 W11352195 (Flame Spreader) and 1 W11352193 (Flame Spreader)

Reconnected sensor and checked all function

Replaced defrost sensor

"Need additional parts ; ordrng 1 3392519 (Fuse, Thermal) and 1 W10900067 (Kit, Thermal Cut-Off) and 1 W10724237 (Element, Heater)"

Replaced main board

"Upon arrival, I inspected the unit and found that the suspension needed to be replaced.; ordrng 1 W11130362 (Suspension)"

"Upon arrival, I inspected the unit. It had a bin full of ice. The customer also had a few other issues. I called Techline. The unit is working as designed. I was told that the extended freeze should go away after the temperature was adjusted. If not, the control board needs to be replaced. SR774035212; ordrng 1 W11574766 (Panel ui) and 1 W11574767 (Panel ui) and 1 W11664342 (Control board)"

"Upon arrival, i diagnosed unit. After inspection, gaps between unit and cabinetry are normal. The unit was not working properly. I did a reset on control ui and made sure it had correct model serial software. Tested unit afterward (pictures attached). Tested ok passed. The customer tested as well. Unit is working as designed."

Upon arrival i diagnosed unit. Ran cycle heating element came on. I showed customer heating element steam coming from heating element when sprinkled with water. Unit did not have Rinse aid. I advised customer about rinse aid and how to use it. Unit is working as designed.

Upon arrival i diagnosed unit. After inspection top oven not working getting error code F1 control fault.Let customer know parts not available we can not service.

Upon arrival i removed unit and replaced drain pump. Reinstall and Tested unit after replacement everything passed tested ok. Unit is working as designed.

Upon arrival i diagnosed unit. After inspection i ran unit. No leaks coming from unit. The leak was coming from under the sink by garbage disposal hose (picture attached). I let customer know that will be on customer to get replace. Unit is working as designed.

Found door gasket needed some adjustment

"Found no issues with washer, customer need main drained service"

Found unit working as designed customer needs to have main vent service

Replace bad controls unit tested fine

Replace bad sensor everything working OK now

Diagnosed unit and found connection issue at the ignitor adjusted unit checks ok

Diagnosed unit and found customer had unbalanced load ran and tested unit checks ok

Diagnosed unit and found bad connection at the power cord adjusted ran and tested unit checks ok

Diagnosed unit and found object stuck in pump removed ran and tested unit checks ok

Diagnosed unit and found worn out rollers and pulley parts not t/s ordered; ordrng 1 WP691366 (Pulley) and 1 349241T (Rolllers) and 1 W10359269 (Support) and 1 341241 (Belt)

Inspected fridge and found evaporator cover frozen solid Sent customer quote for repairsCustomer approved ; ordrng 1 W11087438 (Evaporator fan/thermistor) and 1 WPW10389152 (Fan support) and 1 WPW10248595 (Damper)

"Replaced magnetron,transformer,diode,capacitor and thermostat"

Needs LED module ; ordrng 1 W11470191 (LED Module)

"Arrived at customer home to troubleshoot Began asking Mrs questions regarding the complaint and symptoms and when they began. Did this fridge come from a different address, normal questions related to troubleshooting I guess customer was getting upset unbeknownst to me regarding the questions but she did not say anything at firstI kept investigating the complaint of breaker tripping, PER customer would trip every 60 seconds,I had turned fridge ON and it had not tripped the entire time I was there 20 minutes or so Was going to the breaker to inspect if GFI breaker and thats when customer could not contain her anger any more She told me I had a tone since I walked IN, I advised her that the only thing I was doing is asking questions and that her information was crucial in providing a more accurate diagnosis Once she changed her demeanor and her being upset and a NOT comfortable with me being there I walked away. She got even more upset, she followed me to the truck taking video I waved bye bye and drove off Called JR and documented Called tech support and also documented SR#7740354936Per the brief time i was allowed to troubleshoot I was able to observe the compressor making this abnormal noise and could potentially trip the breaker Will order the seal system and see if TPB would pay for repairs and if so, it would have to be another tech as Im sure customer doers not want me back ; ordrng 1 W10507884 (Compressor) and 1 W11536253 (Evaporator) and 1 WPW10143759 (Drier)"

Replaced panel

Inspected oven and found no ignition Sent customer quote for DSI board Customer approved ; ordrng 1 WPW10511278 (DSI board)

Checked unit suspension rods are going bad in the rear part of unit ; ordrng 1 W11130362 (Suspension rods)