Removed ground wire from back of unit. Set bake to 500 degrees. Let oven run for 40 minutes. Reconnected ground wire and tested.

Ran diagnostics.

"Filed right front burner to igniter, unit is liteing correctly now"

Ran diagnostics reset controls reinstalled door latch and door ran test all operations normal.

Checked unit and adjusted door catch and strike. Unit checks ok.

order parts reschedule with customer; ordrng 1 W11643701 (HARNS-WIRE)

Replaced defective control unit unit is OK

Check unit at adjusted wobble out screw from the stater and checked operations. Unit is no longer making noises. All of the operations are OK.

Order parts ; ordrng 1 Wp98014893 (Valve) and 1 W11176454 (Igniter)

Customer was a no-show

"Check unit to find a broken out, glass called and reported all finance to Whirlpool safety and they have determined that customer needs to call in and provide the serial number to the dish unit due to the fact that we cannot read the proper numbers they would have to get with their seller or whoever they purchased it from to find the proper information to go any further with repairs per Sheena with Wp safety"

Found shorted oven control. Removed and replaced oven control. Checked operation. Unit is working fine

Customer claim unit isnt rinsing. Ran diagnostic and no error codes found. Ran a quick cycle and unit worked fine

Installed two small burner elements and checked operation

"Ran diagnostics, released stuck filter from housing and customer advised on functions. Checked ok at this time"

removed kickplate. removed residue causing seal to stick. adjusted leveling feet. unit tested ok.

replaced control. unit tested ok.

"replaced comp, evap, and drier. evac and recharge. unit tested ok. A1C7U41NL2"

bad control; ordrng 1 w11607637 (control)

"Found multiple errors for UI, control and valves. ; ordrng 1 W11135391 (UI) and 1 W11429620 (Control) and 1 W11172234 (Valve)"

Replaced bad bin stat.; used 1 Wpw10511923 (Stat) from stock

Replaced modules

"Rattling noises coming from drain pump, will order new one ; ordrng 1 W11412291 (Drain pump)"

"Called customer to provide time window, and could already sense the hostility over the phone. Mrs was already upset and questioning everything before I even got there. Arrived customer home and the Mr opened the front door with a very negative face and body language, he did not even greet me just opened door, stood there without saying nothing. I paused for a split second to see if he was gonna say come in, but he did not. I walked in and proceeded to fridge and do my troubleshooting. I began by asking the customer informational questions about the symptoms and the responds i got from customer was a very rude the ice you see there is the ice it makes nothing to do with the question I had asked him. I advised him that I understand its frustrating going through this but that I ask All my customers the same questions and asked if he was not willing to cooperate in answering the questions i could not trouble shoot correctly. He then got even more aggravated and once I seen his attitude change I advised i could not continue and would have to reschedule. He wanted to force me to stay but once he saw that I was not gonna put up with his theatrics he went ahead and allow me to get to the door and exit the home. I right away called my supervisor and documented event. Also called tech line and documented SR# 7739890629I will still order parts in an effort to repair issue but will have to be assigned to another technician ; ordrng 1 W10870822 (Emitter) and 1 W10898445 (Receiver) and 1 W10846539 (Ice Box fan) and 1 W11658802 (Ice maker) and 1 W11087201 (Fill tube heater)"

"Ran diagnostic test completed with hno codes ran calibration test after adjusting legs, all functions checked okay"

"Ran diagnostic, ordering actuator and cam after quote approval ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam)"

Upon arrival I diagnosed unit. After inspection unit will need parts order.; ordrng 1 7403P37260 (Rt Front Infinite switch) and 1 W11396790 (Rt Front Element)

Upon arrival i diagnosed unit. After inspection unit making loud noise has multiple issues with noise with suspension will need multiple parts order.; ordrng 1 W11454372 (Gearcase) and 1 W10913953 (Actuator) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11172199 (Basket assembly) and 1 W10919191 (Washplate) and 1 W11217817 (Suspension)

Upon arrival I replaced part. After replacement tested unit. Unit is working as designed.

Upon arrival I diagnosed unit. After inspection stove to burners work. Customers oven is not working will need a control board. I made customer aware the policy on roaches and what roaches do to unit. (Pictures attached).SR#7739632097

Upon arrival I diagnosed unit. After inspection leak is coming from damage tub. Customer stated it has always leak since the day it was installed. (Pictures attached) of leak and damage to tub. Customer stated for me take unit tub defective and damage to cabinets. (Pictures attached) she was going to call costco. I explain to customer we did not install unit only repair need parts order.I called techline Sr# 7739890537.Trade Care SR# 7739872407; ordrng 1 W11409865 (Tub) and 1 W11680075 (Pump and Motor)

Upon arrival I diagnosed unit. I checked temperatures. Temperatures are normal . Customer stated that her refrigerator is not sitting right gaps are more narrow and wider on both sides of her refrigerator with her cabinetry. ( Pictures attached). Unit is level made customer aware other things that can affect her gaps cabinetry trim and flooring. Customer also stated about ice maker. I leveled unit as best as possible without having a wobble and making her gaps on cabinets better using a lever as pictures show. I checked ice maker. Unit is making ice normal I explain to customer how unit performs. Unit is working as designed.SR#7739814632 (Techline) customer stated if unit is a lemon she will call to get replaced. SR#7739632639 (Trade Care) Unit is working as designed.

Upon arrival and after installing the parts the unit is working properly. The freezer door is sealing good.

Upon arrival and after diagnosing the unit needed a new ice maker. The old one was damaged and couldnt complete harvest test. I provided a quote and the customer approved. I installed the new ice maker and it is now functioning properly.

"Upon arrival and after installing the new emitter and receiver board, service test 15 still read 01 (bin full). After talking to Techline they suggested a new Panel U/I as they monitor the boards. I will order new panel U/I and the freezer door due to the harness.; ordrng 1 W11518696 (FREEZER DOOR) and 1 W11634312 (PANEL U/I)"

Replaced main board and solenoid

Need ice maker; ordrng 1 W11130444 (ice maker)

Reconnected housing water and advised customer to replace a new water filter also

Replaced tube

2 man helper

"main pcb, compressor and inverter board; ordrng 1 W11376137 (Assembly, PCB Box) and 1 W11360594 (Compressor) and 1 W11360589 (Box, IB)"

"This unit is not a call back. Under 798518 tech. MS went out to install customer parr that customer apartment maintenance man got the part for him seft but want tech. SM to install. Tech.MS told maintenance man that will not fix the problem. Tech. MS estimate for 240 for labor and customer will his own part. So I went out there this 799760Balance balance due is 97.48. this is apartment place , please call to collect the balanceNot a call back"

Replaced diffuser

"magnetron capacitor and diode; ordrng 1 W11335495 (Capacitor, High) and 0 ()s and 1 W11222648 (Diode, High Voltage) and 1 W10754299 (Magnetron)"

"Upon arrival, inspected unit ran diagnostics found F3E1 error code and will need to replace control board lower harness ; ordrng 1 W11603810 (Control board) and 1 W11652038 (Lower harness) and 1 W10919003 (Drain pump)"

Removed damaged door gasket and installed a new one. The unit was off and in the garage.

Removed damaged console and Installed new console

Upon arrival inspected unit found that the pump and motor needs to be replaced ; ordrng 1 W11178672 (Pump&Motor)

Assisted JL

Will need spark module; ordrng 1 WPW10475147 (Spark module)

Upon arrival and after diagnosing I noticed the control board was bad due to glitching on the display. After pulling back the panel I saw roaches and roach droppings on the control board. I called and documented with Tradecare SR#7739819171

"Defrosted freezer, heated freezer gasket to seal."

"order parts 2wgt; used 1 279827 (motor), 1 WP691366 (PULLEYIDL), 1 WP694089 (WHEEL), 1 W11117429 (vent housing), and 1 349241T (SUPPORT) from stock"

"Upon arrival customer also mentioned about unit not having chime like it used to and leaking on floor through bellow. Will need new console, panel control and bellow. ; ordrng 1 W10446408 (White console) and 1 W10814583 (Control panel) and 1 W11106747 (Bellow)"

"Need igniter; ordrng 1 W11208965 (Igniter, Hot Surface)"

"Ran diagnostics, adjusted leveling and ordering replacement evaporator fan assembly ; ordrng 1 W11575358 (Evap motor)"

"Ran diagnostics, customer advised on interference from dish wear with spray arms. And water temp. Reset controls, unit checked ok at this time"

"Ran diagnostics, corrected issues with door gasket in unit. Customer advised on monitoring"

"Upon arrival, I discovered how dirty and full of mildew stains the unit has. After speaking to the homeowner's housekeeper, she informed me that a cleaning cycle has never been done since the unit has been owned. I removed all ice in the bin and wiped down bin, and poured recommended cleaning solution. I left unit on cleaning cycle, advise the housekeeper to run the cleaning cycle twice *since this is the unit's first cleaning cycle, and any discoloration or stain on the bin liner caused by mildew will more likely not be removed.*"

Replaced both ui and console panel. All unit functions checked ok

Replaced water line connector where the customer pointed out the leak was coming from ; used 1 WP2314271 (Connector) from stock

Found obstruction in drain system

"Inspected dryer door and advised this is condensation caused by exterior humidity and interior home being too cold Advised to wipe down, dry and monitor To open door for air to circulate"

"Arrived at customer home and customer had control board and box was opened not sealed as it should be but I went ahead and replaced but issue continues stuck on drain cycle without shutting down Replaced drain pump in hopes of shutting down but did not, confirming its a control issue Will have reorder control board ; ordrng 1 W11608056 (Control board)"

Replaced bad motor & wheel.

Found faulty condenser fan part order ; ordrng 1 W11127829 (Condenser fan)

Found leaking tub part order. ; ordrng 1 W11409865 (Tub)

Cleared pressure sensor hose and ran diagnostic cycle. Unit is now working as intended no issues at this time

Removed blockage of return air line. Unit is now working as intended no issues at this time

Replaced faulty valve. Unit is now working as intended no issues at this time

Modified fill tube to the correct length. Unit is now working as intended no issues at this time

Found faulty thermistor part order ; ordrng 1 W11224591 (Thermistor harness)

Called customer to provide time window and customer was not even aware of any repairs Mr did not request any service and canceled it

"Tested oven and temperatures were taking excessively longer than normal Will order control board,sensor and thermostat ; ordrng 1 W11649136 (Control board) and 1 W11598120 (Sensor) and 1 WP4449751 (Thermostat)"

Upon arrival and after replacing the bulb it is now on and functioning properly.

Upon arrival I could not recreate the noise but the customer did have videos of the sound. It sounded like the motor evap and the blade were bad and causing the noise. Will order parts ; ordrng 1 W11254898 (FAN SHROUD) and 1 W11559968 (MOTOR EVAP) and 2 WP2176759 (GROMMET)s and 1 WP2169142 (FAN BLADE) and 1 WP2155789 (SCROLL GASKET)

Replaced ice door assy on dispenser

Installed new freezer door. All operations are now correct.

"Part order for motor, and ice maker assembly for unit with loud noises.; ordrng 1 W11700250 (Ice maker) and 1 W11671282 (Motor) and 1 WPW10169511 (Coupler)"

Will need new panel control. Gave customer a quote and they will think about continuing with repairs.

Part order for front glass door (W11403922). ; ordrng 1 W11403922 (Glass door)

order parts 2wgt; ordrng 2 W11593035 (covers)s and 1 W11593036 (board housing bracket)

customer returned unit. returing parts

Checked unit drain pump not working ; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Harness)

Replace parts unit tested properly

Part order for nozzle (W11230609).; ordrng 1 W11230609 (Nozzle)

Installed new grates (W11204009). Unit operations are now correct.

Part order for clips (WPW10250160) that do not come included with adjusters.; ordrng 2 WPW10250160 (Clips)s

replacxed shorted capacitor and ran test cycle. test ok; used 1 W11395618 (CAPACITOR) from stock

"Replaced bad evaporator, compressor and drier."

SR# 7739890364 fixed loose spout fitting

Parts are in quote. Do not schedule without proof of move in. ; saved tckt

Replaced lower basket on dishwasher

"Had to drill out coin box and replace. Replaced wire harness, and pump. Operation are correct now"

Parts damaged. ; ordrng 1 W11370574 (Compressor)

"Checked unit and vent going to the outside is completely clogged, I advised the customer to fix it before using the unit again, unit checked ok"

Checked unit and nothing works ; ordrng 1 W11428994 (Control) and 1 W11335100 (Harness) and 1 W11259498 (Drain pump) and 1 W11414731 (Latch)

Checked unit and gearcase is too noisy and leaking down to the other parts; ordrng 1 W10868473 (Gearcase) and 1 W10006483 (Stator) and 1 W10006482 (Motor) and 1 W10447975 (Slider) and 1 W10447973 (Clutch) and 1 W10834917 (Impeller) and 1 W10586079 (Gasket)

Checked unit and panel has water damage ; ordrng 1 W11491730 (Panel) and 1 W11084865 and 1 W11131369 (UI)

"Checked unit and water valve was not connected, I connected and checked ok"