Unit not installed. Still in the box. Customer will call back to reschedule once installed.; saved tckt

changed out control unit checked out

changed out cap unit checked oput

changed out clips and track unit checked out

Replaced bad blowe

Per Mr. Unit is being replaced. Closing ticket

"Checked unit and washer is full of water and junk, drain pump is burned out ; ordrng 1 W11419171 (Control) and 1 W11568984 (Harness) and 1 W11396717 (Drain pump)"

"Ran diagnostics, replaced faulty control assembly. All functions checked ok at this time"

"Ran diagnostic cycle, reported findings with techline (Case#22584305). Suggested replacing control and harness with evaporator thermistor. Customer reffered to customer service 1-800-253-1301. Customer preferred replacement not repair. ; ordrng 1 W11123917 (Harness with thermistor) and 1 W11034363 (Control-elec)"

"Ran diagnostic, no fault codes found at this time. Customer advised on monitoring unit and using med to high water level cycle for better cleaning performance"

"unit cooling and making unit - issue is the top shelf in the FC not getting cool air flow, its stopping at the bottom drawer ordering evap cover, fan, thermistors and control ; ordrng 1 W11734611 (COVER-EVAP) and 1 W11727933 (MOTOR-EVAP) and 1 W11734922 (THERMISTOR) and 1 W11679636 (THERMISTOR) and 1 W11728163 (CNTRL-ELEC)"

"unit shut off, completely dead - then will turn on after a few days signs of a bad main pump ; ordrng 1 W11539855 (PUMP) and 1 WPW10511923 (THERMISTOR)"

Found water pressure high causing water to splash over tub while filling. Adjusted front legs and lowered pressure to hot water. Checked operation

Ordering control board ; ordrng 1 W11513246 (Control board) and 1 W11643701 (Wire harness)

"Ran diagnostics, replaced faulty Icemaker assembly in unit. All functions checked ok at this time"

"Checked unit and it needs, extension, lights and gasket ; ordrng 1 W11745092 (Extension) and 1 W11683242 (Lights) and 1 W10846057 (Gasket)"

replaced broken heating element and checked operations. ck ok; used 1 WP3387747 (ELEMENT) from stock

checked unit and found shorted wiring harness. called Safety team and rep. advised not to repair and that they will do an alternative solution. case#22547206

order parts 2man 3wgt; ordrng 1 W10853393 (swtch-rckr) and 1 W11193832 (swtch-rckr) and 1 W11636054 (motor)

F8E4 F6E4 error codes. ; ordrng 1 W10866121 (Control) and 1 W11319349 (Sump) and 1 Wpw10531320 (Drain pump)

Found bad control.; ordrng 1 W11613564 (Console) and 1 W11683480 (Control)

Fixed door hinge & adjusted oven latch.

Service pointerIce makerReceiver parts; ordrng 1 W11636223 (Clip) and 1 Wp2198628 (Seal) and 1 Wp2318082 (Shaft) and 2 Wpw10254073 (Washer)s and 1 Wp2315559 (Sleeve) and 1 W11735839 (Ice kit) and 1 W11629974 (Receiver board) and 1 W11629974 (Emitter)

Found F8E1 error. Valves are straining to operate. Provided quote.

"Found bad control, drain pump, sump & vent."

Unit is residential being used for commercial purposes. Customer will fix unit.

Found bad lid latch. Removed and replaced lid latch assembly. Checked operation

"Ran diagnostic, oven liner chassis and upper chassis are not serviceable and not available for repair. ; ordrng 1 ARI120321A (Liner ( not serviceable )) and 1 4455865 (Upper chassis)"

Order parts ; ordrng 1 WP8544771 (Element) and 1 279973 (CUTOFF-TML)

Check unit adjusted feet all functions tested properly

Replaced spring and bushing

Check and leveled washer and adjusted legs an all function worked as design

Replaced all faulty console and switches. All unit functions now check ok

No call back. Customer had new disposal installed and plug was not removed. Removed plug and checked operation ok

Order ice maker; ordrng 1 W11727980 (Ice maker)

Replaced open relay and checked operation ok; used 1 Misc part (Relay) from stock

"Ran diagnostic, removed stuck filter test water filling with filter provided by customer all functions checked okay, ice bin full at the time no ice production issues found"

"Ran diagnostic, no errors store when arrived, run test cycle completed with no errors inspect console and element working properly at the time"

Checked unit and upon arrival customer had top cover off of unit and advised he was checking voltage at control. I found open fuse behind control. Customer advised they could sometimes use unit and sometimes it would trip breaker during cooking cycle. Unable to fully check unit due to blown fuse. Customer advised he will order a fuse off amazon and replace himself and take care of the breaker replacement. Documented with Alecia at Safety and issued Case# 22533889 and advised to close document.use authorization # wajbtdwl1

Inspected the unit and found the evaporator motor is faulty and will need to be replaced.; ordrng 1 WP2169142 (Blade) and 1 WP2315549 (Motor Evap) and 1 WP2176759

Order glass door ; ordrng 1 W11611122 (Door)

Checked unit and control panel and control are not working ; ordrng 1 99002576 (Control) and 1 99002575 (Housing) and 1 W10218836 (Control) and 1 W10161783 (Panel control)

Replace defected element unit tested Phine now

Will need to do a seal system. ; ordrng 1 W11507067 (Evaporator) and 1 W11507065 (Condenser) and 1 W10769822 (Compressor) and 1 WPW10143759 (Drier uv) and 1 W11578915 (Condenser fan) and 1 WPW10139483 (Fan)

Replace defected control all component tested good now Project S153EB

Replace defective parts run service check All components tested OK now

Order parts reschedule with customerff temps 36-38 freezer temps 0 to -2; ordrng 1 W11557001 (ICEMAKER)

Checked unit and repaired loose connection at water inlet valve. Ran auto test cycle and unit checks ok.

Replaced ice maker. ; used 1 W11698621 (Ice maker) from stock

"Attempted repair, quoting customer for replacement control assembly 313.68 plus tax; ordrng 1 W11308811 (Control)"

"Ran diagnostics, removed debris from in door and customer advised on unit functions. Checked ok at this time"

part order; ordrng 1 w11707155 (control)

checked unit out unit had very poor venting issue loolk at pics cust to get cleaned by a profesinal unitv checked out

Inspected the unit and found blower wheel full of lint. Removed it tested after no abnormal sound unit is working as designed

Part order due to control being tripped off by main components.; ordrng 1 W11692984 (Control) and 1 W11383261 (Harness) and 1 W11573116 (Heater) and 1 W11515017 (Motor)

bad panel dl auth# is JEFK9IAL2; ordrng 1 w11445129 (console panel)

Tested unit and all components functioning properly. No error codes present. Instructed customer on how to properly use unit and how to start it

"Case# 22582904Confirmed all parts techline suggested to be replaced have been replaced and unit is still not working and giving the same error code. They suggested customer contact customer service to see 'what they can do for him'. Techline also said if customer service can't help then to reorder float switch, water valve and valve inlet assy. Customer will contact customer service"

Check the found that customer has a install issue Will need to get whoever install oven to reinstall it correctly it doesn't fit

Check and find that customer has an installation issue Install a rnd drain line into about a three foot black holes to the garbage disposal Which is too much needs to Costco and install correctly

"replaced bad parts; used 1 W10913953 (ACTUATOR), and 1 W11307244 (LATCH) from stock"

replaced broken drive belt and checked operations. ck ok; used 1 341241 (BELT) from stock

Installed a new console and tested the unit. The unit is operating as designed with no active error codes present. Core for 38139784 not obtained because The customer chose to keep the part and will follow up for updates regarding the part damaged..

Closing out

W7wf1anl2Exhaust vibrating on bottom frame. Removed unit and placed sound pad.

Unit not powering g on. Needs new cntrl ; ordrng 1 W11683652 (Pcb)

Tested unit and no gas leak present. All burners started properly and oven is igniting according to design. No yellow flames or carbon monoxide build up.

Installed pads and wv and unit working properly

Pre-id. Customer stated top rack clip broken on both sides but could not share a picture with me at moment. Ordering all possible parts and will return all parts not used; ordrng 2 WP8565925 (Stop)s and 1 W10712395 (Adjuster) and 2 WPW10195839 (Adjuster)s and 2 WPW10195840 (Positioner)s and 1 WPW10195372 (L housing) and 1 WPW10195373 (R housing) and 2 WPW10250160 (Clip)s and 2 W10919676 (Clip)s and 2 WPW10250162 (Cover)s and 2 W10803790 (Positioner)s and 2 WPW10082853 (Pivot)s

Failed mag and trans. Ordering new parts; ordrng 1 W11545871 (Transf) and 1 W11495561 (Mag) and 1 W10832024 (Therm)

"Performed a full diagnostic evaluation of the refrigerator. No leaks were found in the previously replaced components (the compressor, filter drier, and 3-way valve). Unit symptoms look to be a restriction/issue within the evaporator, preventing proper refrigerant flow through both compartments and impacting overall cooling performance. Replacement of both evaporators is recommended. A quote will be provided, and customer approval is required prior to completing repairs. Due to a clerical error, the sealed system componenets are no longer covered under warranty. Although this 2014 unit originally carried 5 years of labor and 10 years of parts coverage for seal system components, that entitlement has expired. Moving forward, parts and labor for the evaporator repair will be the customers responsibility. No additional charges will be applied for the compressor, filter drier, and coil previously installed; however, if those components are found to be compromised due to this restriction and require replacement, they will be quoted before proceeding. For additional information, the customer may contact customer service and reference CASE#21979582."

"upon arrival cust stated that once heating up oven to 450? it would make popping noise, advised cust that unit is working as designed and that its the metal expanding inside the oven. ms upset"

upon arrival changed out faulty parts and tested unit at high spin all operations normal

"upon arrival changed out bad knobs and checked for any gas leaks, job completed"

upon arrival unit would start and spin but would not agitate ordering parts ; ordrng 1 W11578571 (control) and 1 w11398781 (act) and 1 w10866238 (cap)

"upon arrival unit would not heat, located a bad heater element, replaced part from TS and all operations normal job completed ; used 1 WP3387747 (element from ts) from stock"

Found faulty drum part order ; ordrng 1 W10899578 (Drum)

Closing ticket

Order gasket and spray arm; ordrng 1 W11550888 (Spray arm) and 1 W11483553 (Gasket)

rebooted control board and reset settings and checked operations. cko k

Canceled by customer. Closing ticket

Closing ticket

upon arrival replaced defective control unit is now working as designed. had control on t/s; used 1 W11607637 (control) from stock

Wowzfwnl2Removed unit and cleaned blower wheel. Also instructed maintenance that vent is also dirty and needs cleaning. All other components functioning properly

replaced broken left rear leveling leg and releveled washer and checked operation. ck ok; used 1 W11213957 (FEET-LVLNG) from stock

Checked unit and repaired connection to right rear igniter. Unit checks ok.

Inspected the unit and found a faulty door switch. Replaced the door switch and tested the unit afterward. The unit is now operating as designed.

"Inspected the unit and found a faulty diode. Replaced the diode and tested the unit afterward. No abnormal sounds were present, and the unit is operating as designed."

Closing for trip and diagnostics.

I unclog drain assembly.

I adjusted flapper

"drum not moving/ sensing replace capacitor & actuator - working as normal ; used 1 w11481722 (actuator), and 1 W11428524 (capacitor) from stock"

upon arrival no water coming in the unit went into diagnostics and checked water valve and seen loose connection reconnected the wire now we have water coming in . unit is working as designed

"Ran diagnostic ordering replacement evap fan motor, ; ordrng 1 WP2315549 (Evaporator fan motor)"

"Upon arrival I ran a diagnostics check - no error codes. Did a power cycle, unit able to power on, go through testing operating as design"

"Replace control board and tested, working as design - no longer continuously draining"

"Replace control board and tested, working as design"

Found unit working at present time. Called tech line and was told something that runs on low voltage is causing problem that customer is having but we will have to see it happening

Order part reschedule with customer2wgt; ordrng 1 WPW10485951 (transformr)

"ran diag, unit was in SUDS lockout. cleared pressure sensor hose. unit tested ok. cust has water softner. advised cust on detergent use with soft water."