We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Houston, TX 77063
jerrell
Job Details: 04/13/2022
Need to order called Techline talked to Travis confirmed 7733411403 file number; ordrng 1 W11419171 (CNTRL-ELEC) and 1 W11478526 (PANEL-UI)
We serviced a
WHIRLPOOL ICEMAKER
Model JIM158XYRS2
Near Houston, TX 77079
jerrell
Job Details: 04/13/2022
Need to order; ordrng 1 W11542867 (PUMP) and 1 W10897719 (Valve) and 1 1901a (Drain pump)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Houston, TX 77080
jerrell
Job Details: 04/13/2022
Installed listed parts all test normal.
We serviced a
KITCHENAID OVEN
Model KBHS109BSS00
Near Montgomery, TX 77316
gary
Job Details: 04/13/2022
"Ran diagnostics, quoting customer for main appliance manager and interlock assembly \ laborW11033422 (160.08)W10915648 (313.04)Pending further action"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near San Leon, TX 77539
chris
Job Details: 04/13/2022
Found faulty shift actuator. Replaced faulty part. Unit is now working as intended. ; used 1 W10913953 (Shift actuator) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Houston, TX 77031
anthony
Job Details: 04/13/2022
Needs parts; ordrng 1 W11461688 (Panel) and 1 W11242133 (Cover) and 1 W11412695 (HMI)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW
Near Channelview, TX 77530
ricky
Job Details: 04/13/2022
unit replaced per office close so
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS03
Near Spring, TX 77379
donnie
Job Details: 04/13/2022
"Defrosted freezer, removed all shelving and evap cover. There is no funnel in freezer drain only insulation. Called tech line Steve Ref#7733417488"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Houston, TX 77085
roosevelt
Job Details: 04/13/2022
bad gearcase dl auth# is w12eyw0nl2; ordrng 1 w11454741 (gearcase) and 1 W10721967 (drive pulley)
We serviced a
WHIRLPOOL DISHWASGER
Model WDF520PADM7
Near Cypress, TX 77433
donnie
Job Details: 04/13/2022
"Replaced vent ,gasket and soap dispenser . Operations are correct now"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pearland, TX 77584
Osiel
Job Details: 04/13/2022
Found faulty boards replaced boards unit is working as intended no issues found at this time
We serviced a
WHIRLPOOL DRYER
Model MGDB835DW4
Near Galveston, TX 77554
dadrick
Job Details: 04/13/2022
checked over unit. found bad cntrl board. instaled new cntrl board. unit working as designed
We serviced a
WHIRLPOOL RANGE GAS
Model WFG320M0BB2
Near Houston, TX 77034
chris
Job Details: 04/13/2022
Unit is not lighting the flame throughout the whole burner tube cause if excess gas to escape the unit through the door part order ; ordrng 1 W11220387 (Burner) and 1 W11176454 (Igniter) and 1 WP98014893 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near Houston, TX 77034
chris
Job Details: 04/13/2022
Found loose connection at control that caused water not to enter unit. Reinstalled loose connection. Unit is now working as intended
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Magnolia, TX 77355
gary
Job Details: 04/13/2022
"Ran diagnostics, unit will need complete stator, gearcase and basket replacement quoting customer l
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Baytown, TX 77521
ricky
Job Details: 04/13/2022
"diff issue, found and resecured tub ring"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Galveston, TX 77554
dadrick
Job Details: 04/13/2022
checked over unit. found bad water valve. instaled new water valve. unit working as designed.; used 1 W11175771 (VALVE-INLT) from stock
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Houston, TX 77047
chris
Job Details: 04/13/2022
Found faulty thermal fuse part order ; ordrng 1 WPW10545255 (Thermal fuse)
We serviced a
KITCHEN AID OVEN
Model KOSE500ESS05
Near Conroe, TX 77304
james
Job Details: 04/13/2022
Order parts reschedule with customer; ordrng 1 W10883049 (latch-door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Mont Belvieu, TX 77523
ricky
Job Details: 04/13/2022
ran diag to reset sensor and cycled
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW
Near Baytown, TX 77523
ricky
Job Details: 04/13/2022
found and replaced worn parts
We serviced a
KITCHENAID M/W OTR
Model KMLS311HSS6
Near Crosby, TX 77532
ricky
Job Details: 04/13/2022
need cnt; ordrng 1 w11416373 and 1 w11083284
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Atascocita, TX 77346
leonard
Job Details: 04/13/2022
"order parts 2wgt; ordrng 1 W11552018 (control board) and 1 W10754299 (magnetron) and 1 8206232A (lamp 40 watt), used 1 8206232A (BULBLIGHT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near La Porte, TX 77571
ricky
Job Details: 04/13/2022
found and replaced worn parts
We serviced a
KITCHENAID ICE MACHINE
Model GI15NDXZB2
Near Houston, TX 77057
anthony
Job Details: 04/12/2022
Needs new drain pump assembly and also needs sealed system repair customer declined repair and is looking for a new unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB04
Near Houston, TX 77002
levis
Job Details: 04/12/2022
replaced door switch
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Conroe, TX 77304
james
Job Details: 04/12/2022
Order parts reschedule with customer; ordrng 1 W11025157 (pump&motor) and 1 W11087226 (control elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY01
Near Tomball, TX 77377
gary
Job Details: 04/12/2022
Ran diagnostics quoted customer for complete fill valve replacement ordrng 1 Wpw10270395 (Valve)
We serviced a
WHIRLPOOL OVEN
Model MEW7630AS00
Near Tomball, TX 77377
gary
Job Details: 04/12/2022
Ran diagnostics removed error codes and reset main control. Quoted customer for main control kit (459.37) part with a 200.00 labor. Pending further action (W10550509)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Friendswood, TX 77546
chris
Job Details: 04/12/2022
Found faulty fan and thermistor part order ; ordrng 1 W11098695 (Fan)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Houston, TX 77057
anthony
Job Details: 04/12/2022
Fixed hot and cold connection retested unit all ok no problems
We serviced a
KITCHENAID DISHWASHER
Model KUID508HPS01
Near Houston, TX 77057
anthony
Job Details: 04/12/2022
Unit will need a plumber to correct issue will plumbing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Tomball, TX 77377
gary
Job Details: 04/12/2022
"Ran diagnostics, customer advised on restriction with water filter and unit functions. Unit checked ok at this time"
We serviced a
WHIRLPOOL WASHER
Model WDF331PAHS1
Near Roman Forest, TX 77357
leonard
Job Details: 04/12/2022
replaced open control board and ran test cycle. test ok
We serviced a
JENN-AIR WINE COOLER
Model JUW248LBRS01
Near Conroe, TX 77302
james
Job Details: 04/12/2022
Checked unit and needs compressor and evaporator.Compressor is NLA and evaporator is unserviceable.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near La Marque, TX 77568
Gary L
Job Details: 04/12/2022
Found faulty lid replace lid unit is now working as intended
We serviced a
AMANA RANGE
Model ACR4303MFB5
Near La Marque, TX 77568
Gary L
Job Details: 04/12/2022
Found faulty heating element order parts ; ordrng 1 W11022836 (Bake element)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Texas City, TX 77591
Gary L
Job Details: 04/12/2022
"Found faulty control board and agitator, replaced order parts unit is now working as intended"
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW
Near Houston, TX 77036
anthony
Job Details: 04/12/2022
Replaced shorted controls and pump retested unit all ok no problems
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS
Near Katy, TX 77494
raul
Job Details: 04/12/2022
Assisted MY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW
Near Texas City, TX 77591
Gary L
Job Details: 04/12/2022
"Found faulty Starter relay and capacitor replace starter relay and capacitor inform customer to allow unit to reach normal operating temperatures before use unit as of now is working as intended; used 1 W10448874 (Starter device), and 1 W10590083 (Capacitor) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near La Marque, TX 77568
Gary L
Job Details: 04/12/2022
"Found faulty belt pulley, replaced parts unit is now working as intended ; used 1 W10837240 (Pulley) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Hockley, TX 77447
gary
Job Details: 04/12/2022
Ran diagnostics cleared restrictions from in vent assembly all functions checked ok at this time. Customer advised on monitoring
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Houston, TX 77070
kayla
Job Details: 04/12/2022
Needs uninstall/reinstall. Ordering parts. 2 wgt. 2 tech with DO; ordrng 1 W10911403 (Turntable motor) and 1 W11126044 (Turntable shaft) and 1 W10769146 (Rubber ring)
We serviced a
KITCHEN AID RANGE GAS
Model KCGC558JSS
Near Houston, TX 77096
anthony
Job Details: 04/12/2022
Adjusted burners and ignition retested unit all ok no problems
We serviced a
KITCHEN AID MIRCOWAVE
Model KMHC319ESS10
Near Cypress, TX 77433
kayla
Job Details: 04/12/2022
Replaced parts. Rebooted unit. Ran tests. All operations are correct.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Conroe, TX 77301
james
Job Details: 04/12/2022
Do not order parts at this time. Customer will call office if repairs are wanted.3wgt; ordrng 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W10752187 (screw) and 1 W11454734 (GEARCASE) and 1 W10913953 (actuator)
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Porter, TX 77365
leonard
Job Details: 04/12/2022
reconnected loose wire harness connector to water inlet valve and ran test cycle. all test ok
We serviced a
WHIRLPOOL RANGE
Model JES9800CAS00
Near Houston, TX 77096
levis
Job Details: 04/12/2022
order part; ordrng 1 74010824 (switch- el) and 1 W10823711 (elmnt-surf) and 1 71002111 (filter grease)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Houston, TX 77030
levis
Job Details: 04/12/2022
order part; ordrng 1 w11520324 (light module)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Houston, TX 77005
levis
Job Details: 04/12/2022
replaced shorted lled moudle in the roof of the frezer
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Houston, TX 77005
levis
Job Details: 04/12/2022
checked unit reinstalled the botto crisper drawer
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Houston, TX 77019
levis
Job Details: 04/12/2022
checked unit found some ice built up around the evap fan. the customer will thaw the unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Houston, TX 77007
levis
Job Details: 04/12/2022
checked unit the frig evap drain pan needs to be replaced the custome will have the home warrenty replace the pan
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Houston, TX 77099
raul
Job Details: 04/12/2022
Will need fridge thermistor and Control board; ordrng 1 W11135456 (Fridge Thermistor) and 1 W11455229 (Main Control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Houston, TX 77083
raul
Job Details: 04/12/2022
I tighten and secure freezer door handle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Houston, TX 77083
raul
Job Details: 04/12/2022
Will need freezer thermistor kit and rails; ordrng 1 W10316760 (Freezer thermistor kit) and 1 W11489993 (Left hand rails) and 1 W11489994 (Right hand rail)
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Cypress, TX 77433
kayla
Job Details: 04/12/2022
DO helped repair sealed system. Evacuated unit. Recharged. Ran diagnostics. All operations are correct. Customer aware 24hr cooling.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Porter, TX 77365
leonard
Job Details: 04/12/2022
replaced leaking oil gearcase and stator and rotor and clutch and slider and broken agitator and shorted wiring harness and worn suspension and ran test cycle. test ok
We serviced a
KITCHEN AID OVEN
Model KEBS207SSS
Near Missouri City, TX 77459
roosevelt
Job Details: 04/12/2022
replaced burnt out element
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Arcola, TX 77583
roosevelt
Job Details: 04/12/2022
bad cap.; ordrng 1 w11395618 (capacitor)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Fresno, TX 77545
roosevelt
Job Details: 04/12/2022
replaced blown cutoff; used 1 279816 (cutoff) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Missouri City, TX 77459
roosevelt
Job Details: 04/12/2022
motor is out; ordrng 1 W11283592 (motor-drve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT30PAHZ0
Near Missouri City, TX 77459
roosevelt
Job Details: 04/12/2022
checked and found that customer had a new carban filtration system installed and someone turned the water off to dishwasher.... turned on and all function ok
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Missouri City, TX 77459
roosevelt
Job Details: 04/12/2022
checked and all opperation worked as designed
We serviced a
KITCHEN AID DIHWASHER
Model KDTE254ESS2
Near Houston, TX 77025
anthony
Job Details: 04/12/2022
Replaced faulty pump assembly all ok no problems
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DBL
Near Houston, TX 77059
chris
Job Details: 04/12/2022
Replaced faulty owi sensor. Unit is now working as intended no leaks at this time
We serviced a
WHIRLPOOL KITCHEN
Model WDT730PAHZ0
Near Houston, TX 77089
chris
Job Details: 04/12/2022
Replaced faulty heating element. Unit is now working as intended no leaks at this time
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Houston, TX 77057
anthony
Job Details: 04/12/2022
Repaired lower panel and leveling leg to keep dryer from rocking all ok no problems
We serviced a
KITCHEN AID WALL OVEN
Model KOSE500ESS05
Near Houston, TX 77096
anthony
Job Details: 04/12/2022
Adjusted lower vent trim and tested unit all ok no problems
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Humble, TX 77346
leonard
Job Details: 04/12/2022
replaced open start switch and checked operations. ck ok; used 1 WPW10446920 (SWITCH-PTS) from stock
We serviced a
WHIRLPOOL VENT HOOD
Model UXT5530AAS3
Near Houston, TX 77089
chris
Job Details: 04/12/2022
Found improperly installed light housing. Disassembled unit and reinstalled light housing correctly. Unit is now working as intended
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ06
Near Rosenberg, TX 77469
raul
Job Details: 04/12/2022
Trip and diagnostic only
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAE3
Near Porter, TX 77365
leonard
Job Details: 04/12/2022
adjusted simmer flames on all burners and checked operations. ck ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Montgomery, TX 77356
james
Job Details: 04/12/2022
Close document for trip and diagnosis and return parts. Customer advised service is no longer needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near League City, TX 77573
dadrick
Job Details: 04/12/2022
instaled new element per s17304. unit working as designed
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Friendswood, TX 77546
Gary L
Job Details: 04/12/2022
Found faulty control board order parts ; ordrng 1 W11314478 (Display) and 1 W11461200 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Houston, TX 77089
chris
Job Details: 04/12/2022
Found broken panel part order ; ordrng 1 W11282544 (Panel)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Cypress, TX 77433
donnie
Job Details: 04/12/2022
Unit needs control ; ordrng 1 W11402102 (Board) and 1 W11378949 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hockley, TX 77447
gary
Job Details: 04/12/2022
"Ran diagnostics, ordering main control assembly ; ordrng 1 W11558182 (Control)"
We serviced a
JENN-AIR ICEMAKER
Model JUIFX15HX00
Near Montgomery, TX 77356
james
Job Details: 04/12/2022
Checked unit and replaced shorted external drain pump. Ran test cycle and unit checks ok and no leaks detected at pump. Left water in the off position at the PEX Manifold due to a small leak at water supply line and advised customer to have a plumber replace supply line. Customer advised unit flooded downstairs area around unit. Documented with MaryAnn at Trade Partners and left old pump with customer.Issued SR# 7733392077; used 1 1901A (PUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Hockley, TX 77447
gary
Job Details: 04/12/2022
Spoke with customer ordering complete dispenser housing ; ordrng 1 W11413407 (Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGK00
Near Houston, TX 77051
chris
Job Details: 04/12/2022
Replaced faulty thermistor unit is now working as intended no leaks at this timer. Contacted tech line due to repeat issue file number 7733413956
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS00
Near League City, TX 77573
dadrick
Job Details: 04/12/2022
order part; ordrng 1 LW10755680 (fz door)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW1
Near Houston, TX 77011
levis
Job Details: 04/12/2022
order parts; ordrng 1 W11219365 (endcap-pnl) and 1 8195532 (cooktop) and 1 W10575396 (panel-side) and 1 W11219377 (panel-drwr) and 2 W10462912 (brkt-mntg)s and 1 72017 (touchup wht) and 1 511873 (paint)
We serviced a
GLADIATOR REFRIGERATOR
Model GARF30FDGB00
Near Cypress, TX 77433
donnie
Job Details: 04/12/2022
Helped KD repair refrigerator
We serviced a
JENN-AIR ICE MACHINE
Model JIM158XYRS1
Near Montgomery, TX 77356
james
Job Details: 04/12/2022
Checked unit and replaced locked recirculating pump with water level sensor. Ran test cycle and unit checks ok and ice is forming on the evaporator.; used 1 W10908287 (PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Spring, TX 77388
kayla
Job Details: 04/12/2022
Replaced part. Rebooted unit. Ran tests. All operations are correct. Mrs aware 24hr cooling.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near The Woodlands, TX 77375
kayla
Job Details: 04/12/2022
Ordering parts.; ordrng 1 WPW10535778 (Gasket) and 2 WPW10339442 (Knob)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near League City, TX 77573
dadrick
Job Details: 04/12/2022
order parts; ordrng 1 WPW10304659 (roller wheel)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Alvin, TX 77511
Gary L
Job Details: 04/12/2022
"Found loose connection at spark module, properly reinstalled spark module unit is now working as intended"
We serviced a
KITCHENAID MICROWAVE/OVEN
Model KBHS179SSS06
Near League City, TX 77573
dadrick
Job Details: 04/12/2022
order parts; ordrng 1 w10911403 (turn table motor)
We serviced a
AMANA DRYER
Model NED4655EW1
Near League City, TX 77573
dadrick
Job Details: 04/12/2022
checked over unit. found bad cutoff. instaled new cutoff. unit working as designed; used 1 W10900067 (CUTOFF-TML) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near League City, TX 77573
dadrick
Job Details: 04/12/2022
checked over unit. found bad thermistor. instaled new thermistor. unit working as designed; used 1 WPW10384183 (THERMISTOR) from stock
We serviced a
WHIRLPOOL DRYER
Model MGD8200FW1
Near Houston, TX 77056
jerrell
Job Details: 04/12/2022
Need the dryer ducts to be serviced due to lack of air flow.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV1
Near San Leon, TX 77539
dadrick
Job Details: 04/12/2022
checked over unit. found bad element. instaled new element. unit working as designed
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDE
Near Cypress, TX 77433
donnie
Job Details: 04/12/2022
"Replaced grill on refrigerator, operations are correct now"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Conroe, TX 77301
james
Job Details: 04/12/2022
Checked unit and removed debris from drain pump. Ran several test cycles and unit checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Conroe, TX 77301
james
Job Details: 04/12/2022
Order parts reschedule with customer2wgt; ordrng 1 W11330971 (CNTRL-ELEC) and 1 WPW10624574 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 W11087200 (invrtr-box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Tomball, TX 77375
kayla
Job Details: 04/12/2022
Spoke to techline twice. Spoke to TPSS. Unit reported for exchange. Advised techline that the fill tube will not pass through inside of cabinet. Tried to install and was unsuccessful... Seems there is blockage within cabinet and not able to see. Final SR # 7733409630 .. advised customer to contact Best Buy since this unit was resold to them from previous owner... contact for exchange.