Installed heater probe due to leaking freezer. Operations are now correct.

"Part order for control, and lower harness due to faulty water level sensor.; ordrng 1 W11617028 (Control) and 1 W10843660 (Lower harness)"

Installed new water valve. Operations are now running properly.

Ordering parts ; ordrng 1 W11182140 (Interlock) and 1 W11182141 (Interlock) and 1 W10754299 (Magnetron)

Found customer complaining that freezer is too cold according to her thermometer. Reading 0 to -1.

"Will need motor evap, fan blade and fan scroll ; ordrng 1 W10251462 (Fan scroll) and 1 WP2315549 (Motor evap) and 1 WP2169142 (Fan blade)"

Replaced console

"Upon arrival costumer was experiencing thumping sound, after further inspection it will need a new ice slicer and bin thermostat.; ordrng 1 W10919199 (Grid cutter) and 1 WPW10511923 (Thermistor)"

"Upon arrival i replaced fan and after replacement it is now working and making normal noise, working as designed."

"Need board , encoder; ordrng 1 W11633362 (Board) and 1 W11627516 (Encoder) and 1 W11284522 (Clip) and 1 W11591637 (Wire harness)"

"unit has power, control accepts comands but does not execute. just beeps when you hit start. ordering control, interlocks, and high voltage parts.; ordrng 1 W11552021 (control) and 1 W11182140 (interlock) and 1 W11182141 (interlock) and 1 W11685625 (transformer) and 1 W10850446 (capactr-mg) and 1 W11391712 (mag) and 1 W11679669 (mag TCO) and 1 W11222648 (diode)"

whoever did the propane conversion did not put the orifices in the correct position. otherwise unit tested ok.

Installed suspension ran test all operations normal.

Upon arrival and after diagnosing I noticed the ice maker was not making ice and found a loose connection at the harness. Once the wire was secured it completed a harvest test and called for water. As of now unit is working as designed

checked unit and ordered parts for repair.customer advised unit has been replaced. returning parts

Unit is being exchanged. Closing document

Trip and Diagnostics.

"Ran diagnostics, documented findings on vertical long length of pipe running through home for exhaust. Suggested re routing vent or possibly adding a booster fan. Unit working as designed 7740877075"

"Ran diagnostics, documented findings on continued Icemaker leaking. Per techline suggestions will advise on Running without filter. Will need to reach back out with findings.Additional (Test 97)7740877188"

needs fan replacement ; ordrng 1 W11441128 (MOTOR-FAN)

Part no longer available

close out per office

Check unit 25 parts needed no longer available. Unit is OK.

checked unit and ordered parts for repair.parts needed are no longer available to repair

NO REPAIR. PART NLA.

some parts are NLA. no further service.

appmnt cncld at rqst of . . . UNABLE TO REACH CUSTOMER

"close out, parts no longer available"

Closing out

"no heat - needs mag, capacitor & diode ; ordrng 1 W11495561 (MAGNETRON) and 1 W10532063 (DIODE, HIGH) and 1 WPW10574736 (CAPACTR-MG)"

Consumer had another company to complete after we diagnosed and ordered part

"Called customer tp provided time window, no answer left VMOffice informing me that customer had confirmed 10-12Arrived at customer home and she told me that she had Rescheduled, I asked customer that if she wanted me to leave and she told me to just go head and check it since I was there alareadyStarted the troubleshooting process like I always do by asking the customer series of questions regarding the actual complaint as the complaint on paper is not always accurate Customer right away looked agitated by my questions and barely gave a helpful answer, instead just kept saying its not working, your the technician. I informed the customer that if she would not provide additional information All I can do is check the machine and that if everything checked out then there would me nothing else I could do. She then got really upset. All this this time the machine was filling up, washing and draining as designed. Customer then proceeded to show me some type of lint or hair ball from inside the machine and said that the machine was creating those issues. I advised that the inner basket is stainless steel and that material she showed me was more like lint and or dog hairs. She then lost it.....I advised that the brief time she allowed me to be there, what I experienced was the machine working as designed She really got mad and basically kicked me out of her home because I could not find any issue. Called TPB extended coverage and Documented SR# 7740855974Unit is working as designed Customer disagrees"

"Upon arrival and after diagnosing I found no issues. I pre heated the unit to 350 and got 3 highs and 3 lows. The average temp was 350, unit is working as designed."

rebooted control board and checked all operations. ck ok

Replaced belt from truck stock ; used 1 W11239857 (Belt) from stock

Needs control board. ; ordrng 1 W11764616 (Control Board)

F2e1 stuck/ shorted key need to replace the panel with the board; ordrng 1 W10901124 (Display with buttons) and 1 W11683486 (Control board) and 1 W10759325 (Control part)

Dispenser motor not moving not properly grounded - place grounded wire to bracket and tested - working as normal

"Loose connection at latch assembly - reattached & tested, working as design"

Order parts ; ordrng 1 W11580057 (Compressor) and 2 W11109499 (Drier)s

Fixed drawer tracks.

Found bad timer. ; ordrng 1 W11685947 (Timer)

Upon arrival the light inside the drum wont turn on used from truck stock unit is working as designed ; used 1 WP22002263 (Light) from stock

"Install all parts all operations OK now customer was complaining about the unit shaking and I told her to distribute the weight of her loads better because I ran a test mode and also check the default history and had no error codes. The customer asked if she could start a load of clothes And let me watch it for a few seconds and I said yes and she proceeded to try and stuff, a king size bed comforter inside of the unit and I told her that that Washer cannot withstand that and it is guaranteed going to shake if she washes loads that big and heavy, told the customer to downsize on her loads and wash to the proper amount"

"Dryer vent was clogged up very thick. It was only about a foot long, so I went ahead and cleaned it out for the customer told him that he needs to do that more often so the land does not build up inside of there."

Installed both parts unit is now baking and heating up all operations OK

Installed all parts all operation OK now also had to fix the white wire on the terminal block and take it off of the ground and put it back on the terminal block unit is running good now all operations OK

Installed all parts water valves had heavy buildup of sediment inside of them. Washer is flowing as designed now all operations OK

Installed all parts all operations OK now all burners are lighting properly

Replaced bad damper.

Found bad dispenser drawer. ; ordrng 1 W11752344 (Dispenser)

Found bad gearcase.; ordrng 1 W11550891 (Agitator) and 1 W10721967 (Cam) and 1 W11026785 (Motor) and 1 W11449840 (Gearcase)

"Replaced bad ice maker, valve & heater."

"Checked unit to find a wobbled out screw from stator ,,retighten and checked ops unit is ok"

Order parts ; ordrng 1 W11565030 (Latch) and 1 W11578225 (Drain pump)

REPAIR REQUIRES 2X LABOR. unit will have to be completely rebuilt due to screws being seized and breaking.; ordrng 1 7450P09760 (harness) and 1 7431P06460 (spark module) and 2 7506P37560 (tube left)s and 2 7506P37460 (tube right)s and 1 7527P00660 (orifice holder left rear) and 1 7527P02860 (orifice holder left front) and 1 7527P02660 (orifice holder right rear) and 1 7527P11460 (orifice holder right front) and 1 WPW10406243 (burnr-head) and 2 WPW10406797 (burnr-head)s and 1 WPW10406878 (burnr-head) and 8 7101P68560 (screws)s

"Ran diagnostic, replace faulty control and soap dispenser. All functions checked okay"

"Ran diagnostic, found bad absorbers,sending quote for approval to order parts ; ordrng 4 W11415987 (Absorbers)s"

bad control; ordrng 1 W11087226 (control elec)

Check and found that customer doesn't have enough power only one side of braker is working he only has 120 volts needs 240 to heat and will need a electrican

Checked unit all functions tested properly only error code in unit was for off balance load F0E5 advised customer of overload an under load of unit

"Replaced both suspension and rotor, all unit functions checked ok at this time"

"Replaced damaged latch and strike, all unit functions now checked ok"

Replaced faulty control and console. All unit functions checked ok at this time

Ran ull diagnostic.all functions checked ok at this time. Customer advised on monitoring

"I ran a diagnostic cycle to confirm that the heating element was functioning properly. I then inspected the air vent grill to check for any clogs and to ensure the unit had proper airflow. When the unit was connected to the house vent line, there was no airflow at all. However, after disconnecting the unit from the vent system, proper airflow was restored. I advised the customer that the clog is in the homes vent system and not within the dryer itself. The appliance is operating as designed."

Replaced shorted board unit checks ok

Diagnosed unit and found unit working fine at the time of service

Diagnosed unit and found customer has electrical problems unit not getting 240 volts not even 120 needs electrician

Replaced worn cam unit checks ok

Order parts and reschedule ; ordrng 2 W10211972 (Switch)s and 2 W11214928 (Holder)s

Found bad controls; ordrng 1 W11603810 (Control) and 1 W11481722 (Act)

Order parts and reschedule ; ordrng 1 W11460946 (Pump) and 1 W11678270 (Control)

Order parts and reschedule ; ordrng 1 W11678270 (Control) and 1 W11460946 (Pump)

Replace defected drain pump working OK now

Replace defected timer and switch unit working OK now

Found broken terminal wire repair unit working fine now no other issues

Found unit working as design no issue to report

"Upon arrival, I inspected unit ran diagnostics and found error code F5E3 need to order latch. Control board and lower harness ; ordrng 1 W11513248 (Latch) and 1 W11513246 (Control board) and 1 W11643701 (Lower harness) and 1 W11513250 (Strike)"

"Upon arrival, I inspected the unit called techline and safety. No part needs to be replaced at the time as the issue has stopped SR 7740857796 SR 7736441344"

Unit need Rt door gasket torn.; ordrng 1 W10407212 (Rt Door Gasket)

Will need console lights not visible.; ordrng 1 W11643702 (Console UI)

Need to drier; ordrng 1 W11504445 (5/4 coupler) and 2 W11109499 (drier)s and 1 W11504447 (coupler)

"Needs transmission and W11134159 Assembly, Drive; ordrng 1 W11134159 (Assembly, Drive) and 1 W10564013 (Nut, Spin Tube)"

unit needs console and control.; ordrng 1 W11378949 (console) and 1 W11388040 (control)

"NOT A CALLBACK. DIFFERENT ISSUE. F7E1, unit needs actuator. cap, belt, and cam.; ordrng 1 W11481722 (actuator.) and 1 W10721967 (drive pulley) and 1 W11395618 (capacitor) and 1 W11239857 (belt)"

cust stated that she has not been shocked by this unit . cust stated that unit has an abnormal vibration. removed back cover . placed cardboard baffles between condenser coil and bottom of ref. unit tested ok.

"Will need water valve, slider, clutch, rotor.; ordrng 1 W11614513 (Water walve) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor motor) and 1 W11195971 (Stator motor)"

Replaced cabinet and badge

Replace defected light switch you working fine now

"Upon arrival, I inspected the unit and found a lot of lint on the blower wheel. I removed it and tested the unit afterward; no abnormal sounds"

Need to order a control board and thermistor. It is normal for the evaporator fan to turn off when the door is open.SR7740801340; ordrng 1 W11558182 (Control board) and 1 W11650662 (Heater harness) and 1 WPW10384183 (Thermistor)

"Upon arrival, I inspected it and could not duplicate sound"

Upon arrival i did troubleshooting together with techline. We check polarity in wall outlet it was good 123.4. We went into Diagnostics error code F1E1 Internal failure( picture attached). The new Control board that was replaced came defective part failure. We then ran the unit in bake cycle to 350 ( picture attached) . Unit turn on and it worked reached set temperature. Techline said to reorder control board causing inconsistency due to internal error.; ordrng 1 W11620680 (Control Board)

"max AMP draw was 6.8A. while spinning with a blanket inside and drain pump running. took pic of amp reading. F5E2, ran diag. cleared code. advised cust that unit is opperating well within normal SPECs. unit tested ok,."

Replaced both convection fans. Unit operating as normal.

Found bad burners & caps. ; ordrng 1 W11319224 (Caps) and 5 W11319683 (Burners)s and 1 W11319673 (CR burner)

Checked unit uI panel screen is blinking off an on cat get into diagnostics screen shut off; ordrng 1 W11224256 (Control board) and 1 WPW10197428 (Start device) and 1 WPW10350564 (Capacitor) and 1 W11636544 (UI panel)

Replace door all functions tested properly

Replace parts unit tested properly