"I replaced control board, pump and motor, and fill valve."

"Arrived at customer home to replace parts and when opened the back panel cover right away seen signs of electrical issue All 3 convection fan motor were burnedUploaded plenty of pictures for documetationCalled tech support and sent the pictures for review, per their recommendation replace all fan motors and also blower motors Due to all 3 fans burning out at the same time advised customer there is the potential for further troublesooting after these parts are replaced we do not know the extent of damage the shortage caused. ; ordrng 3 W11685616 (Fan motor)s and 2 W11248652 (Blowers)s"

Order parts reschedule with customer2wgt; ordrng 1 W11545871 (TRANSFORMR) and 1 WPW10574736 (capactr-mg) and 1 W11256462 (DIODE) and 1 W11495561 (MAGNETRON)

"ICE COMPARTMENT 7 Degrees REFRIGERATOR SECTION 36 Degrees at the top and 33 at bottom FREEZER SECTION -5 degrees at bottom and 6 Degrees at the top Went to test mode 56 to check for icemaker error codes and it was displaying E0 which is no errorsRan through test mode, 57 icemaker harvest, and it passed the test displaying 01 which is a passTest mode 37 for the icebox temp sensor displaying zero one for a passThen ran test 19 for the fill tube heater for a few minutes and then test mow 45 for icemaker filled but the unit would not fill with water still could hear the valve kicking on, but theres no water filling into the icemaker. Its either frozen up or blocked at the valve**** Customer also mentioned that they are going to try and get the unit replaced and swapped out with another refrigerator since they have only had this one for three weeks and just purchased it brand new and are already having issues. They want to swap it out for a new one I advised the customer to let us know if they were able to get it swapped out so we can close the ticket out and tell them we will go ahead and put the parts on order.; ordrng 1 W10706850 (Fill tube heater) and 1 W11255718 (Water valve) and 1 W11485529 (Ice maker) and 1 W11460084 (Water valve)"

"Customer Phone number 281-330-5137 Customer said she has to keep it on Max cool all the time or it will not be cool REFRIGERATOR is 33 to 28 Degrees FREEZER 10 degrees to 18 Degrees The Over Temp Light is flashing red and beeps every now and then then Took the evaporator panel off in the freezer and the first two runs on the evaporator, have a frost pattern on them and the rest of the evaporator is thawed out with no frost pattern and there is a big clump of ice, frozen up around the lines coming out of the cabinet that connect to the evaporator, possibly a slow, refrigerant leak or restricted evaporator; ordrng 1 2302967 (Compressor) and 1 876765 (Tube kit) and 1 W10175593 (Drier) and 1 W10195924 (Freezer evaporator)"

"Ran diagnostics, replaced main control per service pointer. All functions checked ok at this time"

"Replaced drain pump,pump n motor and control board"

Needs soap dispenser ; ordrng 1 W10861000 (Soap dispenser)

Replaced control board and recalibrated

Checke dunit and replaced shorted control with pressure sensor fault code. Ran auto test cycle and unit checks ok.

"Checke dunit and replaced broken belt,frozen idler wheel and motor pulley. Ran test yccle and unnnit checks ok."

checked unit uoy dryer vent was gloged showed customer cust to get with builder unit checjked out

Replaced control board and recalibrated

"Ran diagnostics, replaced main control per service pointer. All functions checked ok at this time"

"Ran diagnostics, replaced main control per service pointer. All functions checked ok at this time"

found and replaced worn parts and cycled

needs cnt and stats; ordrng 1 W11098435 (cntrl-elec) and 1 8577274 (thermister) and 1 280148 (cutoff-tml)

changed out control and motor unit checked out

changed out control unit checked out

Replace parts unit tested properly

Replaced ice maker unit filled water in ice tray waiting for water to freeze an dump ice

replaced bottom skit plate/riser - operating as normal

Assisted DW.

Replace control board and tested - operating as normal

order parts 2wgt; ordrng 1 W11542867 (pump) and 1 W10897719 (valve)

"Upon arrival I replaced the burner assembly and timer, after replacement I tested unit for heat and dial, it is heating and timer is working, unit is working as designed."

"Ran diagnostic replace faulty control, valve, overflow assembly, all functions checked okay"

Ran diagnostic replace pump all functions checked okay

Ran diagnostic replace faulty drain pump all functions checked okay. Advice customer about drain hose running straight up from machine allowing water that doesn't pass the loop to return to machine.

Assisted Tech JP

Ran diagnostic replace suspensions all functions checked okay

Ran diagnostic replace right hand adapter pan. All functions checked okay

"Ran diagnostic ordering pads ins, and shield sound. Noticed unit was installed without shield; ordrng 1 W11778318 (Pad ins) and 1 W11579564 (Shield sound)"

"Ran diagnostic replace faulty push start, all functions checked okay"

replaced broken fabric softner disenser and bezel and ran test cycle. test ok

Replaced broken latch and checked operation of unit ok

"Checked unit and door hinges needed to be adjusted, I did it and unit checked ok"

"Checked unit and control was not working, I replaced it and unit checked ok"

I replaced the control and unit checked ok

Checked unit with tech line and they recommended to replace the control because it's not working properly ; ordrng 1 W11689483 (Control)

"Checked unit with tech line and per. tech line unit is working as it's designed, the customer was very disappointed because a 100 percent square alignment. Tech line said that's not possible and customer wanted a whole new door and I made customer aware that isn't possible nether, and referred them to contact customer service File#. 77424719990"

Customer will not confirm timeframe or appointment and we already went out and diagnosed the issue. The control panel would not respond every time you hit the start button. You would have to click it multiple times to get the cycle to start. Need the main control board and user interfaceAlso need confirmation from customer with a new phone number or somebody that will be able to get a hold of; ordrng 1 W11589973 (Console ui) and 1 W11557320 (Main control)

Installed new control board tested unit after working as designed.

Inspected unit and found external drain pump bad.Needs to be replaced. ; ordrng 1 W11539855 (Drain pump)

Inspected the unit and found icemaker bad and needs to be replaced ; ordrng 1 W11692161 (Icemaker)

Inspected the unit and found front left burner not sparking. Will need to replace harness ; ordrng 1 W11537738 (Harness wire) and 1 W11661929 (Ignitor left front)

"Ran diagnostics, replaced console and main controls in unit. All functions checked ok at this time"

sr#7742425050 upon arrival unit not cooling enough and gaskets and drawers are broken when i opened the back panel to compressor i seen roches and residue from roches and other animals . i also seen food at the back. called whirlpool and they said unit is not under warranty anymore due to that

ordering parts; ordrng 1 W11549931 (control) and 1 W11036928 (valve) and 1 W11036930 (valve)

compressor is clicking unit now cooling; ordrng 1 W11412045 (compressor) and 2 W10805035 (dryer)s and 2 W11504445 (coupler)s and 2 W11504447 (coupler)s and 2 W11506635 (coupler)s and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler)

motor not turning on ordering parts; ordrng 1 W11516221 (control) and 1 W11525546 (motor)

"checkedunit out curd elements gave cust nusince paper from whirlpool unit checked out; (created new UIS, deleted prior attachment to UisID 469781)"

replaced broken water line and checked all operations. ck ok; used 1 W10823511 (TUBEWATER) from stock

Need new board and harness. Water valve as well. Drain pump is working properly; ordrng 1 W11513246 (Pcb) and 1 W11513255 (Water valve) and 2 W11643701 (Harness)s

"Upon arrival costumer experienced leaks twice, I checked error codes and its F0E2 F5E2, lock failure and overdubs but lock failure only happens due to the oversuds only, I cleared error codes and advised costumer to use less soap or try a different soap with less soapy, costumer wanted me to check filter in the drain pump, I took down the dryer to open up the washer and clean out the drain pump, unit is working as designed."

Found breaker tripped. Service light at breaker box flashing. Reset breaker and dishwasher functioning properly but breaker needs servicing. Instructed cuatomer that an electrician is needed to fix the breaker box

Installed parts diagnostic testing everything checked out good all operations OK dishwasher is operating properly now and the wash motor is running good

Order parts ; ordrng 1 W11626074 (Control) and 1 W11399437 (Pump) and 1 W11643701 (Wire harness)

Replaced brackets unit locked in place

Assisted tech.

Installed new control due to running pump. Unit operating properly.

Found bad defrost system in fresh food section. ; ordrng 1 W11509095 (HMI) and 1 W11098695 (Fan assembly)

"Checked unit and everything was working as it's designed, unit can't repeat the problem, I explained to customer the problem needs to be present in order for me to find out what's causing the issue , customer was very disrespectful and rude, the customer was calling me names because i didn't replace the unit, and she was demanding me my name and badge # because she said she was going to report my ass because I wasn't doing my job, and was going to call back and the company should better send the senior tech with the manager or owner of the company, in case the unit can't repeat the problem and they can make the proper decision and replace the unit, I refer them to contract customer service File#. 7742469602"

Reconnected main board

Order screws ; ordrng 2 WPW10348409 (Screw)s

"Replaced gear case, basket, cam and actuator and checked operation of unit ok; ordrng 1 W11481722 (Actuator), used 1 W11481722 (Actuator), and 1 W10721967 (Cam) from stock"

"Upon arrival and after diagnosing, I noticed that the unit was leaking from the pump and motor. I submitted a quote to the customer to replace the pump and motor and the customer will decide later."

checked unit out fixed conetion at spark igniter unit checked out

ORDER PART ; ordrng 1 W11643701 (W11777413)

ORDER PARTS ; ordrng 3 W11512093 (SWITCHES)s and 1 W11512016 (HOUSING)

Inspected unit and found that the latch is missing and needs to be replaced ; ordrng 1 WP2223877 (Latch) and 1 W10754143 (Filter door) and 1 W10754145 (Cover)

Reinstalled mullion rail ran test all operations normal.

Replace control board and tested - operating as normal

Replace control board and tested - operating as normal

Ran service check on refrigerator all component working as design no issue to report

ORDER PARTS ; ordrng 1 WPW10448901 (CONTROL) and 1 W10854240 (TIMER)

Order parts ; ordrng 1 W11406678 (UI) and 1 W11782457 (Management board)

"ordering same parts, parts are covered by factory warr.; ordrng 1 WPW10159842 (valve-inlt) and 1 W11126009 (icemaker)"

cecked unit and found freezer door wiring breaking at bottom of door. gave estimate for repair and customer will call customer service to ask for assistance and will call back if wants repaired. do not order part yet; ordrng 1 LW10755680 (dor-fip)

Order part ; ordrng 1 W11378949 (CONSOLE)

Order parts reschedule with customer2 man w/ JP2wgt; ordrng 1 W11327190 (WHEEL) and 4 WPW10314173 (support)s and 1 W11234001 (MOTOR-DRVE) and 1 WPW10344192 (pulley-idr)

Door is warped not closing correctly. Will need to be replaced.; ordrng 1 W10849519 (Freezer Door) and 2 W11449276 (Screw)s

"Upon arrival and after diagnosing, I noticed that the unit was not heating. I then pulled the unit out and noticed that the heating element had a loose connection to it. Once securing the connection, the unit performed perfectly. The heating element turned on with no issues. The unit is working properly as designed."

"Ran diagnostics, ordering replacement dispenser motor and coupling ; ordrng 1 W11671282 (Motor) and 1 Wpw10169511 (Coupling)"

"Ran diagnostics, ordering replacement control and fuse assembly ; ordrng 1 W11342846 (Control) and 2 W11707984 (Fuse)s"

Ordering replacement control and thermistor assembly ; ordrng 1 W11752963 (Control) and 1 W11759117 (Cover) and 1 Wp2188820 (Thermistor)

checked unit out fixed loose wire that ataches to gear case unit is correct now

Closing out per office for trip an diagnostic

Order burner; ordrng 1 W11517959 (Burner)

checked unit out light aunder otr had loose conetion at wire made unit right unit checked out

Unit was replaced as expert failed

close so per office

replaced broken lid strike and ran test cycle. test ok; used 1 W11457841 (STRIKE) from stock

Closing out for trip an diagnostic

Found oven igniter wire loose connection

close so per office

I unclog drain assembly

Apt 15-319 replaced defective control board Wpl supplied

2-208 replaced defective control board wpl supplied

replaced capacitor and actuator unit is now working as designed