Ran diagnostic temperature readings of 4?F at freezer and 35?F at refrigerator . Unit working as designed unlock and clear filter replacement sign and turn off ice maker for customer

Ran diagnostic ordering motor and fan blades ; ordrng 1 WP2315539 (Motor evap) and 1 WP2163777 (Blade) and 1 W11736795 (Cover) and 1 W11127829 (Motor) and 1 W11193484 (Fan blade)

"Upon arrival, I inspected the unit, ran diagnostics, and found no water entering the unit. After removing the filter, water pressure increased. I recommend replacing the water filter. I quoted a new water valve, awaiting customer approval.; ordrng 1 W10897719 (Water valve)"

"Tightened the loose screw on the door. The door gasket is sealing properly; the freezer door opens and closes as it did on day one. I advised MS about this on day one; they did not want to address it, only to replace the gasket because it was ripped, allowing air to enter. MS wants a quote for rails today. ; ordrng 1 2306116 (Right slide) and 1 2306117 (Left slide)"

"Upon arrival, I inspected unit found evaporator with low frost pattern will need to replace compressor evaporator and drier ; ordrng 1 W10309994 (Compressor) and 1 WP2188823 (Evaporator) and 1 W10843121 (Drier)"

"Check unit to find customer is allowing other people to use the washer exceeding the washers soap they are using too much soap, causing drain pump to run longer than needed for operations. Technician canceled and recalibrated unit and told customer to run a clean washer cycle before trying to use all operations are OK."

"Replaced gearcase, wiring harness and board. Operations are correct now"

Ran burn in on unit. Unit operating as normal.

Need wash motor/ sump assembly. No error codes in diagnostics. Need board ; ordrng 1 W11637581 (Board) and 1 W11613479 (Motor/sump)

"Replaced icemaker in freezer, cycled unit icemaker filled"

"Unit needs all burners, igniter wire and igniters,module. Part number 97017464 no longer available. Ref 7741149189"

Ordering parts. ; ordrng 1 W11683137 (Control) and 1 W11414073 (Vent) and 1 W11462456 (Drain pump)

"Order parts and reschedule ; ordrng 1 W11449840 (GEARCASE) and 1 W11239857 (Belt) and 1 W10752187 (Screw) and 1 W10752283 (Wash plate) and 1 W11178224 (Basket) and 1 W11551646 (Spinner nut), states that autho needed"

Check and tighten loose screw on stator

"Ran diagnostic replace console, transformer, manager control magnetron still not operating. Contacted tech line SR 7741053186. Advice to order sensor and harness ; ordrng 1 W10141630 (Thermostat) and 1 W11356972 (Harness) and 1 W11356983 (Main harness)"

Buttons arent working and i have power at supply and need new control unit with buttons; ordrng 1 W11665215 (Main control) and 1 W11546167 (Console with buttons)

Upon arrival I replaced all the parts and it is now working as designed.

"Ran diagnostic, found issue with power at outlet. Customer advised on having an electrian correct issue."

"Not a call back. The unit is working as a designed outlet to wall is loose not allowing good connection,not holding plug need to get an electrician to replace outlet."

"Upon arrival costumer experienced vibration, after testing the basket it will need suspension. ; ordrng 1 W11217817 (Suspension)"

Vent motor may have a short; ordrng 1 W11414073 (VENT/fan)

Found door lid defected replaced part working OK now

"Subject: Recommended Component Replacements for Whirlpool Refrigerator (Model KSRG25FTSS01)After diagnosing the issue with your Whirlpool refrigerator (model KSRG25FTSS01), weve determined that both the compressor and condenser fan motor are not operating. This failure is preventing the unit from maintaining proper cooling.To restore proper function, it is necessary to replace several key components, including the main control board, wiring harness, compressor, and condenser fan motor. These parts are essential for regulating the cooling system, ensuring adequate airflow, and maintaining efficient refrigeration performance. A failure in any one of these components can result in cooling issues, system malfunctions, or a complete breakdown of the refrigeration cycle.To ensure a complete and reliable repair, we recommend replacing the following critical components:Compressor Circulates refrigerant through the system, enabling the cooling process.Condenser Fan Motor Cools the compressor and condenser coils; operates alongside the compressor.Control Board Distributes power and controls compressor and fan operation.Wiring Harness Provides consistent electrical connections between components; any damage can cause erratic or total failure.Replacing these components as a set will help restore your refrigerator to optimal working condition and reduce the risk of recurring issues.Please let us know how youd like to proceed; ordrng 1 WPW10366605 (CNTRL-ELEC) and 1 WP2188874 (MOTOR-COND) and 1 WPW10309395 (HARNS-WIRE) and 1 W10139460 (COMPRESSOR)"

Replaced bad motor assembly and checked operation ok

Order panel and control; ordrng 1 W11548762 (Control) and 1 WPW10612925 (Badge) and 1 W11250167 (Panel)

Order timer knob; ordrng 1 W11675852 (Knob)

Replaced bad water valve and checked operation of unit ok

"Spoke with customer, unit will need complete sealed system repair. Ordering replacement Evaporator and compressor assembly ; ordrng 1 W11546692 (Evaporator) and 1 W11580057 (Compressor)"

"Replaced basket,control board and agitator"

bad motor; ordrng 1 WP33002795 (motor-drve) and 1 WP33002797 (wheel)

replaced bad control

need to replace defective pump and motor will get paid for this part failure; ordrng 1 w11416362 (pump&motor)

"replacing blower, support rollers and bulkhead ; ordrng 1 WP697772 (WHEEL) and 4 WPW10314173 (SUPPORT)s and 1 W11162465 (BULKHEAD)"

"Upon arrival, I inspected the unit and found the compressor clicking on and off, making a loud, high-pitched sound. The seal system will need to be replaced.; ordrng 1 W11557425 (Compressor) and 1 W11598433 (Evaporator) and 1 W11109499 (Drier)"

Tech assist for AS

"Upon arrival i notice unit still on but not cooling properly. I made customer in house that the freezer door will need to be replaced as well. They wanted me to continue with repairs. After replacing parts unit was still not closing ice door chute. I explained to customer I would have to give them a quote for freezer door, panel control, ui. Then he referred me to the contact on file because he is manager of the property. After looking into writing a quote freezer door is discontinued. I reached customer on our file and he mentioned unit stopped cooling 4 days ago. I then began to explained to him that unit had several issues including a freezer door that is discontinued and that door can cause unit to get warmer. He said he would talk to His Boss as well."

"Upon arrival costumer experienced same issues, it will need the cam, motor, actuator, and Belt. ; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam)"

replaced broken blower wheel and checked all operations. ck ok

Order parts and reschedule ; ordrng 1 W11603811 (Control) and 1 W11481722 (Control)

Adjusted best I can corners of dryer are damanged adjusted unit checks ok

Order parts reschedule with customer2 man w/ JP3wgt; ordrng 1 W11455472 (COMPRESSOR) and 1 W11109499 (drier-tube) and 1 W11733966 (INVRTR-BOX) and 1 W11504420 (COUPLER) and 1 W11506635 (COUPLER) and 1 W11504431 (COUPLER) and 1 W11504445 (COUPLER) and 1 W11504447 (COUPLER) and 1 W11506624 (COUPLER) and 1 W11455370 (EVAPORATOR) and 1 W11504451 (COUPLER) and 1 W11504445 (COUPLER)

checked unit and found dispenser housing broken and needs kit#8201756 which is no longer available.not repairable

replaced locked compressor and replaced faulty start rely and replaced filter drier and recharged system. ck ok

I thaw water inlet tube.

"F6E4 ERROR user face error to control mismatchNeed to replace the appliance control manager user interface, and main control; ordrng 1 W11467907 (User interface board) and 1 W11585754 (Main control)"

"Upon arrival costumer experienced frosting in the back panel, it will need a heater harness, motor evap, and water valve. ; ordrng 1 W11482383 (Duel water valve) and 1 W11249952 (Motor evap)"

"Upon arrival, water was inside the icemake, drain pump has failed, which turns off power to unit. Will need to replace SR7741224134 ; ordrng 1 W11539855 (Drain pump)"

"Replaced lid lock but issue continues, goes from sensing to DoneWill order control board,fascia,harness,drain pump,actuator,CAM and motor ; ordrng 1 W11633359 (Control board) and 1 W11561182 (Fascia) and 1 W11590868 (Harness) and 1 W11399437 (Drain pump) and 1 W11481722 (Actuator) and 1 W11026785 (Motor) and 1 W10721967 (CAM)"

replaced broken spin basket and hub and agitator and ran test cycle. test ok

Adjusted drain hose and legs ran test all operations normal.

Order control and latch; ordrng 1 W11307244 (Latch) and 1 W11116590 (Control)

Closing out for trip and diagnostics.

Diagnosed unit and tub seal not seated properly adjusted bellow unit checks ok

Closing out ticket per Office

Unit had wires at terminal not properly secured and causing connection to arch. Maintenance will replace range cord.

Diagnosed unit and found coin in pump ran and tested unit checks ok

I secured L2 at terminal block and removed moisture in heating element.

Closing out ticket unit in need of new transmission. Customer will proceed with new washer. Job complete.

Installed both led modules due to flickering lights. Unit operations are now correct. Paid $245.47. Job completed.

Part order for control board due to unit non stop draining will not enter cycles.; ordrng 1 W11578563 (Control)

Diagnosed dishwasher not heating properly. Reconnected loose lower harness to the heater element. Operations are now correct.

I replaced lower harness.

Installed all parts units no longer popping fuses and all operation OK

SR# 7741194302Ran unit through diagnostic test and a full spin. Washer did not have any burning smell to it called Saftey to document they said as long as we didnt smell it or see any smoke all operations are OK and they are good to use it.

Unit had hard water in the main water supply clogged up open the valve all the way up and ran the unit through three different cycles and it filled up on all of them and started washing unit is operating as assigned to all operations OK

Defrost heater test 38 reading SH shorted defrost heater need to replace the defrost heater as well as thermostat with the control boardWater building up under deli drawer Defrost heater is not showing up in the refrigerator section evaporator ; ordrng 1 W10624574 (Control board power supply) and 1 W10788814 (Control board) and 1 Xxxxxxxxxxx (Refrigerator section defrost heater) and 1 W10323459 (Temp sensor)

"Unit is throwing an F8E4 error code stuck open float switch Causing the drain pump to constantly run Cleared the codes and ran test cycle did not pick up the error code again started a regular cycle and told the customer to let it finish through and see if it picks up the error code again if not, we are all good to go and if it does to contact me before the end of the day to let me know if it through the code againCustomer calls back again need to order the float switch along with the drain pump"

Installed new drain pump realized that the unit was still not draining checked the garbage disposal and the garbage disposal plug was not removed. Had the customer removed the plug so I can put the drain line back on unit is now draining and operating good

"Install parts ran diagnostic mode fan passed, icemaker passed and filled up with water all operations. OK advise customer to give him a few days and watch it and see what it does. Customers complain was that I was making eyes very slowly."

"Unit is constantly draining again. Cannot get the unit to go into a diagnostics or to do anything because it is just draining all over again spanner nut sounds like it is coming loose when spin basket the spin basket it roars up loud need to replace the spin basket, outer tub transmission top to bottomCustomer said the last time she used it after I left they washed a load of towels and they hurt the spin basket. Make a pop noise and said it fell down from the outer tub when washing a load of towels.; ordrng 1 W11101101 (Control board) and 1 3951744 (Agitator assembly) and 1 W10238320 (Outer tub) and 1 W10554251 (Spin basket) and 1 21366 (Spanner nut) and 1 389140 (Block drive) and 1 W10006371 (Tub seal) and 1 W10531289 (Tub ring) and 1 W10215093 (Drain pump filter) and 1 W10870910 (Gear case transmission) and 1 W10623547 (Drive motor) and 1 W10721967 (Splutch) and 1 W10866249 (Capacitor)"

Replaced faulty control. Unit is now working as intended no issues at this time

Replaced faulty door. Unit is now working as intended no issues at this time

Replaced faulty diffuser. Unit is now working as intended no issues at this time

"Upon arrival I detected the control board having cockroaches and stains everywhere on the panel and the switches, I advised them to get a pest control and will document with trade care."

"Upon arrival I replaced the drain pump, wire harness and control board, after replacement it is now working as designed."

Ordering replacement Clutch assembly ; ordrng 1 W10754448 (Clutch)

"Replaced faulty bin thermistor,. All unit functions checked ok at this time"

Replaced multiple components. All unit functions checked ok at this time

Diagnosed ice machine not cycling properly. Reconnected loose evaporator thermistor. Unit now operating correctly.

Diagnosed ice machine with loud noises not producing ice. Pump assembly discontinued. Job complete.

Replace parts unit tested properly

Checked unit suspension is bad an cam is getting bent in certain spots ; ordrng 1 W11396716 (Suspension) and 1 W10721967 (Cam)

Checked unit found screw backing out of stator put back in place tested unit all functions tested properly

Checked unit magnetron is not coming on; ordrng 1 W11753208 (Magnetron) and 1 W10832024 (Thermostat)

Replaced both doors for fride and freezer side. All functions checked okay

Replaced shorted bin stat.

Replaced torn harness & cam.

Found bad rotor & stator; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W10752283 (Agitator)

Replaced bad drain pump.

Replaced bad control & relay. Customer has leak coming from wall.

Ran diagnostics and heater not coming on Will order new one ; ordrng 1 W10518394 (Heating Element)

"Inspected fridge and found freezer compartment cooling, food frozen Customer says the ice cream doers not freeze and also that since there was a power outtage the fridge started to not cool as before Will order new control box,harness and thermister ; ordrng 1 W11594670 (Control box) and 1 WPW10384183 (Thermistor) and 1 W11618502 (Harness)"

Needs support rollers and pulley ; ordrng 4 349241T (Support rollers)s and 1 WP691366 (Pulley)

Tested the suspension rods and they did not pass test Will order new rods ; ordrng 1 W11396716 (Susspension rods)

Installed new water valve tested unit after working as designed

Upon arrival i replaced part. After replacement i tested unit. Unit passed diagnostic cycle. No more noise out of the norm. When unit was draining customer was concerned of noise drain pump makes when its on in told her thats normal. Unit is working as designed.

Upon arrival i diagnosed unit. After inspection unit will need basket and agitator. ; ordrng 1 W11513243 (Basket) and 1 W11550891 (Agitator)

Upon arrival i replaced parts. After replacement i tested unit. Unit passed heating. Unit is working as designed.

Upon arrival i replaced part. After replacement tested unit. Unit is working as designed.

Upon arrival customer mentioned unit us freezing on top shelf and in drawers. Also she mentioned that middle section of fridge is warmer. I called techline and they suggested to put Data Loggers Sr 7741063977; O-emld tckt