We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FCVW04
Near Houston, TX 77011
chris
Job Details:
12/22/2023
Replaced faulty compressor and evaporator. Unit is now working as intended no leaks at this time
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Pearland, TX 77584
chris
Job Details:
12/22/2023
Found faulty Gearcase part order ; ordrng 1 W11454734 (Gearcase)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Humble, TX 77396
leonard
Job Details:
12/22/2023
replaced broken air diffuser and checked all operations. ck ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Humble, TX 77396
leonard
Job Details:
12/22/2023
replaced faulty air diffuser and checked all operations. ck ok; used 1 W11645127 (diffuser) from stock
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Humble, TX 77396
leonard
Job Details:
12/22/2023
replaced shorted control board and checked all operations. ck ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Atascocita, TX 77346
leonard
Job Details:
12/22/2023
adjusted refrigerator bottom door hinge and re-aligned doors and re-leveled unit and checked all operations and tempertures. ck ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Houston, TX 77069
Gary L
Job Details:
12/21/2023
"Removed Freon from unit. Removed and replaced compressor, 3way valve and drier. Recharged and checked"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Tomball, TX 77377
gary
Job Details:
12/21/2023
"Spoke with customer, ordering complete cover and control per service pointer ; ordrng 1 W11395558 (Cover) and 1 W11688554 (Control)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Hockley, TX 77447
gary
Job Details:
12/21/2023
"Replaced parts documented on going issue with tech line, ordering parts ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near La Marque, TX 77568
angel
Job Details:
12/21/2023
Replaced faulty control and harness all ok no problems
We serviced a
JENNAIR DISHWASHER
Model JED3430WS01
Near Houston, TX 77059
chris
Job Details:
12/21/2023
Found loose connection at switch. Reinstalled loose connection. Unit is now working as intended
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Manvel, TX 77578
chris
Job Details:
12/21/2023
Found faulty pump part order; ordrng 1 W11025157 (Pump and motor)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4027HW0
Near Houston, TX 77098
Louis R
Job Details:
12/21/2023
Replaced bad supports
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Conroe, TX 77303
james
Job Details:
12/21/2023
Do not order parts at this time. Customer will call office if repairs are wanted.3wgt; ordrng 1 W11449841 (GEARCASE) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10902814 (washplate) and 1 W10915700 (stator) and 1 W10915701 (rotor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Richmond, TX 77406
raul
Job Details:
12/21/2023
Upon arrival customer mentioned that dishes wasn't coming out clean like they used to. I checked filter and it was clogged. I cleaned it and recommended afresh. I tested unit and it's working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Atascocita, TX 77346
leonard
Job Details:
12/21/2023
order parts 2wgt; ordrng 1 W11620677 (rt. rear valve) and 1 W11512353 (manifold) and 4 W11131701 (bushings)s
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Santa Fe, TX 77517
donnie
Job Details:
12/21/2023
"Ran diagnostics, no error codes, ran agitation and spin cycle. Operation are normal"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Houston, TX 77038
Osiel
Job Details:
12/21/2023
needs suspension ; ordrng 1 w11217817 (Suspension)
We serviced a
AMANA WASHER
Model NTW4519JW
Near Texas City, TX 77590
donnie
Job Details:
12/21/2023
Repaired pressure switch hose. Operations are correct now
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Spring, TX 77382
Josue
Job Details:
12/21/2023
Drain pump overheat and shorted Ctrl. Ordering both parts. Have to manually removed water from inside. Three wgt. ; ordrng 1 W11633359 (Ctrl) and 1 W11399437 (Drain pump)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Spring, TX 77382
Josue
Job Details:
12/21/2023
"Frost/ice build up on evaporator. Ordering part. Two wgt. Estimate: 149.95 service fee, 102 labor, 348.36 part, 49.53 tax, 649.84 total. Customer paid service fee authorization # 00339i..Customer will contact jennair for parts and labor authorization.; ordrng 1 W11395641 (Evaporator cover asy with thermistor and fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Alvin, TX 77511
chris
Job Details:
12/21/2023
Found faulty compressor part order; ordrng 1 W11654344 (Compressor) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Houston, TX 77088
Gary L
Job Details:
12/21/2023
Found broken igniter. Removed and replaced igniter. Checked operation ; used 1 279311 (Ignitor) from stock
We serviced a
WHIRLPOOL RANGE
Model WMT55511KS02
Near Alvin, TX 77511
chris
Job Details:
12/21/2023
Replaced faulty door lock mechanism. Unit is now working as intended
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Alvin, TX 77511
chris
Job Details:
12/21/2023
Found faulty suspension rods part order; ordrng 1 W11130362 (Suspension rods)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Richmond, TX 77406
raul
Job Details:
12/21/2023
Replaced controls and compressor still wasn't coming on. Will need seal system job.; ordrng 1 W11557671 (Compressor) and 1 W11629714 (Evaporator) and 1 W11109499 (Drier)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Katy, TX 77494
raul
Job Details:
12/21/2023
"Will need gearcase, drum and suspension ; ordrng 1 W11172199 (Basket) and 1 W11217817 (Suspension rods) and 1 W11454372 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Fulshear, TX 77441
martin
Job Details:
12/21/2023
Inspected and found Hot water supply hose leaking Tightened properly and retested Leaking stopped Ran diagnostics and everything working properly
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS
Near Fulshear, TX 77441
martin
Job Details:
12/21/2023
"Found code F3E0 Will order sensor , thermostat, control board and blower motor ; ordrng 1 W11598120 (Probe sensor) and 1 WP4449751 (THERMOSTAT) and 1 W11598119 (Blower) and 1 W11261167 (Control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fulshear, TX 77441
martin
Job Details:
12/21/2023
Replaced parts list
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Houston, TX 77091
Gary L
Job Details:
12/21/2023
Found control panel dented. Removed and replaced control panel. Checked operation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Klein, TX 77379
Osiel
Job Details:
12/21/2023
customer need to changed bad gfci breaker - need election
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Spring, TX 77379
Osiel
Job Details:
12/21/2023
Trip & diagnostic - customer is going to have unit replaced
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Dickinson, TX 77539
donnie
Job Details:
12/21/2023
"Replaced filter housing, operations are correct now"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ1
Near Manvel, TX 77578
chris
Job Details:
12/21/2023
Replaced faulty control and light. Unit is now working as intended
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Montgomery, TX 77356
james
Job Details:
12/21/2023
Order part reschedule with customer 2wgt; ordrng 1 W11396717 (PUMP-WATER)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Caney, TX 77357
leonard
Job Details:
12/21/2023
replaced shorted control board and faulty pump/motor assy. and ran test cycle. test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Roman Forest, TX 77357
leonard
Job Details:
12/21/2023
removed debris from air gap and ran test cycle. test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near New Caney, TX 77357
leonard
Job Details:
12/21/2023
"replaced stripped auger motor and impeller and checked operations. ck ok; used 1 W11671282 (MOTOR), and 1 WP63052-2 (IMPELLER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near New Caney, TX 77357
leonard
Job Details:
12/21/2023
re-aligned ice container assembly and checked all operations. ck ok
We serviced a
MAYTAG WASHER
Model MVW6200KW4
Near Houston, TX 77092
Gary L
Job Details:
12/21/2023
Customer complaining that drain hose is hitting wall when spinning. Adjusted drain hose and leveled machine. Techline advised
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Houston, TX 77084
jerrell
Job Details:
12/21/2023
Need to order ; ordrng 1 W11236851 (Diffuser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Friendswood, TX 77546
angel
Job Details:
12/21/2023
Replaced faulty stepper motor and ice door also installed customers part for the ice maker fill all ok no problems
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Fulshear, TX 77441
martin
Job Details:
12/21/2023
Ran diagnostics and pump
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Fulshear, TX 77441
martin
Job Details:
12/21/2023
"Needs control board,thermostat n sensor ; ordrng 1 W11448962 (Control board) and 1 W11598120 (Sensor) and 1 WP4449751 (Thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fulshear, TX 77441
martin
Job Details:
12/21/2023
Replaced dispenser Ran diagnostics and no leaks found
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Conroe, TX 77384
james
Job Details:
12/21/2023
Order parts reschedule with customer3wgt; ordrng 1 W11087438 (motor-evap) and 1 WPW10389152 (support)
We serviced a
WHIRLPOOL REFRIGERATOR
Model W00000000
Near Conroe, TX 77385
james
Job Details:
12/21/2023
Assisted Tech JPReplaced due to part failure
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Houston, TX 77026
Gary L
Job Details:
12/21/2023
Found unit on extra power which doesnt allow machine to fill to normal level. Turned off extra power and ran recalibration. Tested unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Caney, TX 77357
leonard
Job Details:
12/21/2023
replaced broken door strike and checked operations. ck ok; used 1 WP8580309 (STRIKE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Houston, TX 77345
leonard
Job Details:
12/21/2023
replaced broken drain pump and ran test cycle. test ok
We serviced a
JENNAIR WINECOOLER
Model JUWFR242HL01
Near Houston, TX 77064
Gary L
Job Details:
12/21/2023
Assisted tech in repairing wine cooler
We serviced a
JENNAIR WINECOOLER
Model JUWFR242HL01
Near Houston, TX 77064
Osiel
Job Details:
12/21/2023
"replace compressor, drier & multiple components"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Brookshire, TX 77423
raul
Job Details:
12/21/2023
"Replaced heater harness, thermistor, seal system multiple components, air diffuser."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Houston, TX 77039
Osiel
Job Details:
12/21/2023
"Nothing mechanically wrong with unit - working as designed no issues with previous repairs. DIFFERENT ISSUE - New error code - F0E2: oversuds - customer is not using high efficiency detergent & overfilling, causing the cycle to stop. After speaking with techline they confirm the issue and advise customer to not overfill and to switch a HE detergent. SR#7738072613 - Techline advise to speak with trade care before dispatching again for same customer over the same issue."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Tomball, TX 77377
Josue
Job Details:
12/21/2023
"Same part defective from April of 2023. Part under one year warranty with ASI. Ordering part. Customer aware they owe labor plus tax after repair. Estimate: 149.95 service fee, 65 labor, 17.73 tax, 232.68 total. Two wgt"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW0
Near Houston, TX 77071
derrick
Job Details:
12/21/2023
Checked entire unit and suspect leak coming from plumbing. No leaks found coming from washer
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Arcola, TX 77583
derrick
Job Details:
12/21/2023
Explained to consumer that the color change is from blue jeans and is normal. Took pictures to send in to Whirlpool
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Rosharon, TX 77583
derrick
Job Details:
12/21/2023
Repaired loose heater wire and checked operation of unit ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Rosharon, TX 77583
derrick
Job Details:
12/21/2023
Checked all hoses and connections and Lils like unit is over sudsing from soap. Checked operation of unit ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Arcola, TX 77583
derrick
Job Details:
12/21/2023
Order control; ordrng 1 W11637581 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Rosharon, TX 77583
derrick
Job Details:
12/21/2023
Repaired stuck float switch and checked operation ok
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Montgomery, TX 77316
james
Job Details:
12/21/2023
Assisted Tech JPTHIS IS A DIFFERENT ISSUE THAN PREVIOUS ISSUE
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Pearland, TX 77584
chris
Job Details:
12/21/2023
"Replaced faulty gear case, basket, control and motor Unit is now working as intended no leaks at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Sugar Land, TX 77478
roosevelt
Job Details:
12/21/2023
replaced broken end cap
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Missouri City, TX 77459
roosevelt
Job Details:
12/21/2023
replaced bad element; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Rosharon, TX 77583
roosevelt
Job Details:
12/21/2023
replaced bad pump and motor
We serviced a
UNKNOWN RANGE
Model UXB1170KYS0
Near Sienna, TX 77459
roosevelt
Job Details:
12/21/2023
arrived at home and per customer that builder had already replaced blower motor
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Arcola, TX 77583
roosevelt
Job Details:
12/21/2023
replaced bad icemaker
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Missouri City, TX 77545
roosevelt
Job Details:
12/21/2023
"replaced bad motor and belt; used 1 279827 (MOTOR), and 1 661570 (BELT) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fresno, TX 77545
roosevelt
Job Details:
12/21/2023
checked and all opperation worked as designed no problems
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608EPA01
Near Houston, TX 77024
jerrell
Job Details:
12/21/2023
Installed led modules ran test all operations normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Tomball, TX 77375
Josue
Job Details:
12/21/2023
GC helped repair unit. Ran ops. All operations are correct now. Customer OK. Authorization: W19SH61NL2
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Galveston, TX 77551
donnie
Job Details:
12/21/2023
"Unit motor is not runner, replaced open motor capacitor and actuator ; used 1 W11428524 (Cap), and 1 W11481722 (Actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Galveston, TX 77550
donnie
Job Details:
12/21/2023
Replaced control board. Operations are correct.now.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Galveston, TX 77550
donnie
Job Details:
12/21/2023
Repaired open circuit blue wire to drain pump. Operations are correct now
We serviced a
MAYTAG OVEN
Model MEW9530FZ02
Near Galveston, TX 77550
donnie
Job Details:
12/21/2023
Need blower and ui limiter; ordrng 1 W11245567 (Blower) and 1 Wpw10545255 (Limiter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Houston, TX 77063
jerrell
Job Details:
12/21/2023
Installed freezer door all test normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Houston, TX 77024
jerrell
Job Details:
12/21/2023
Installed icemaker all test normal Called techline talked to Andrew 7737895176 to verify the ice maker is a bad one tech to follow up with upper management about part failure prior 90.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Houston, TX 77004
Louis R
Job Details:
12/21/2023
"Auth# W19SRF0NL2 replaced transformer, cap, diode, power cord and filter board"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Houston, TX 77090
Gary L
Job Details:
12/21/2023
Assisted tech in repairing refrigerator. All is fine
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Houston, TX 77024
jerrell
Job Details:
12/21/2023
Installed listed parts all test normal.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW5057LW0
Near Humble, TX 77346
leonard
Job Details:
12/21/2023
replaced shorted control board and encoder and ran test cycle. test ok
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PHZS0
Near Galveston, TX 77554
donnie
Job Details:
12/21/2023
Ran diagnostics cycle. Replaced inlet water valve. Operations are correct now.; used 1 W10897719 (Valve) from stock
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Houston, TX 77005
Louis R
Job Details:
12/21/2023
Found bad seal system; ordrng 1 W10218037 (Evaporator) and 2 W10843121 (Drier)s and 1 WP2313624 (Condenser) and 1 W10605286 (Compressor) and 1 W10534030 (Gas valve) and 1 W10206473 (Solenoid)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Houston, TX 77025
Louis R
Job Details:
12/21/2023
Replaced top rack and heater
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS01
Near Houston, TX 77096
Louis R
Job Details:
12/21/2023
Found damaged water line.; ordrng 1 W10800792 (Freezer door)
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW3
Near Houston, TX 77096
Louis R
Job Details:
12/21/2023
Bad burner assembly ; ordrng 1 W11652257 (Burner assembly) and 1 279311 (Ignitor)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Bellaire, TX 77401
Louis R
Job Details:
12/21/2023
Bad basket and Gearcase ; ordrng 1 W11172199 (Basket) and 1 W11454372 (Gearcase) and 1 W11497303 (Motor) and 1 W10721967 (Cam) and 1 W11481722 (Shifter)
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Magnolia, TX 77354
Josue
Job Details:
12/21/2023
"Unit still not working. Customer may purchase new. Returning parts. No part replacement, no fix, no charge."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Magnolia, TX 77354
Josue
Job Details:
12/21/2023
Unit damaged upon arrival. No repairable. Spoke to Chris techline.. SR# 7738076856
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Magnolia, TX 77355
Josue
Job Details:
12/21/2023
Replaced ctrl elec. Customer aware to get with builder since they installed this unit already infested with roaches. Whirlpool is not responsible for repairs on damages from infestations. Cannot replace electronics or wiring on this unit since it has nothing to do with the unit being defective it is due to the infestation. Customer is aware that is voided warranty on those parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Pinehurst, TX 77362
gary
Job Details:
12/21/2023
"Ran diagnostics, replaced complete evaporator motor all functions checked ok at this time"
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Pinehurst, TX 77362
gary
Job Details:
12/21/2023
Ran diagnostics replaced harness and spark module. All functions checked ok at this time
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Tomball, TX 77375
gary
Job Details:
12/21/2023
"Ran diagnostics, different issues not call back ordering replacement sump assembly ; ordrng 1 W11525546 (Sump assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Richmond, TX 77406
raul
Job Details:
12/21/2023
Replaced capacitor from truck stock. ; used 1 W11395618 (Capacitor) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Houston, TX 77083
raul
Job Details:
12/21/2023
Drain plug at garbage disposal was still there not allowing dishwasher to drain and causing float switch to engage.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Fresno, TX 77545
roosevelt
Job Details:
12/21/2023
checked and reset unit and didnt find any problems with washer
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Houston, TX 77057
Louis R
Job Details:
12/21/2023
Fixed loose connection to pump
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Houston, TX 77024
Louis R
Job Details:
12/21/2023
Customer denied repairs.