"Checked unit and unit was stuck on drain, I replaced the control and unit started working fine, customer said she was using 3 cups of powder soap and she has a water softener, I explained to customer on how to use the unit correctly"

Upon arrival replaced icemaker unit is now working as designed

Ordering replacement heater element m harness ; ordrng 1 W11614809 (Harness) and 1 W11700340 (Heater)

"Ran diagnostic, ordering replacement evap, fan motor. Unit isn't circulating cold air, causing frosting on lower part of freezer and frozen water bladder, leading to no ice and water dispensing. ; ordrng 1 W11396715 (Evaporator fan motor)"

Replaced bad control.

Replaced main board

Checked unit and replaced shorted control. Ran test cycle and unit checks ok.

Replaced compressor

"defrosted freezer evaporator and replaced open heater assy.and defrost thermister and checked operations. ck ok; used 1 W11650662 (HEATER), 1 WPW10384183 (THERMISTOR), and 1 W11546684 (CLIP) from stock"

Replaced both faulty control and lower harness. All unit functions now check ok

rebooted control board and recalibrated oven control 10 degrees hotter and checked operations and temperture. ck ok

"defrosted frozen evaporator and replaced faulty defrost heater and wiring assy. and thermister and clip and checked operations. ck ok; used 1 W11650662 (HEATER), 1 WPW10384183 (THERMISTOR), and 1 W11546684 (CLIP) from stock"

Upon arrival f9e1 not draining ordering parts; ordrng 1 W11428994 (Control) and 1 W11335100 (Harness) and 1 W11259498 (Drain pump)

Ui now has power and coming on

Replaced all parts and ran unit on quick wash and all cycles functioning properly

Part order for Gearcase due to loud noises.; ordrng 1 W11164183 (Gearcase) and 1 W11308900 (Washplate)

#7742258563 per tech line dryer operations are normal operations.

Assisted tech.; saved tckt

7742262888. Per tech line due to torn wires door will need to be replaced. Job complete.

"Part order due to evaporator ice build up in bothe freezer, and refrigerator section. Also part order for led module due to no light function.; ordrng 1 W10811364 (Control) and 1 W10799425 (Rc Evap harness) and 1 W10728094 (Fc Evap harness) and 1 Xxx (Led module kit)"

"Installed new control, and dispenser pad. Operations are now correct."

Checked unit all functions working properly advised customer of overload an under load of unit by doing this it will send control in a pause mode or control can be damaged once cycle goes into spin cycle

part order 2 man 3 wait with je; ordrng 1 w11633128 (door) and 1 w11626108 (ui)

checked unit out cust has leak at wall look at sd pics a vidio is there cust to get with builder sc fee if we go back out

"unit needs control, and igniter.; ordrng 1 W11764616 (control) and 1 W11590294 (igniter)"

Replaced pcb and unit began functioning properly

I replaced the control that was sent to customer and unit checked ok

Order drain pump; ordrng 1 W11399437 (Pump)

"Found faulty basket, gear case and suspension rods part order ; ordrng 1 W11454734 (Gearcase) and 1 W11550891 (Agitator) and 1 W10752719 (Basket) and 1 W11130362 (Suspension rods)"

Found loose connection at control. Reinstalled loose connections. Unit is now working as intended. No issues at this time

Found faulty basket and Gearcase part order ; ordrng 1 W10902814 (Impeller) and 1 W10752719 (Basket) and 1 W11454734 (Gearcase)

replaced all parts and unit worked ok

"I arrived to the customer home and customer had a really bad attitude and told me she had painted everything the second floor and cabinets and also the floor on the first floor, and the smell in the home is very strong thinner the customer gave me a towel to smell and I did I ran a diagnostic on unit and everything was working as it's designed no error codes found I inspected the vent going to the outside and it had a good air flow, and because of her attitude I was already calling tech line, I tried to explain that all the chemicals in the home would be burned through the dryer and transferred to the clothes, she got worse and was changing colors on her face, and she started tell me if I was going to disassemble the vent to make sure there was anything stuck and to clean it all the way to the outside, I explained to her I already checked the air flow and it was good and that it was not part of the house and was not going to touch that, so she told me to get the hell out of her house in really bad words and because I wasn't going to that she was going to call my office, so I documented with tech line and also the y transfer me to safety and I also documented with them Tech line#. 7742263904"

Checked unit ppm co2 at its lowest 002 at the highest 003 SR# 7742267164

Check the range temperature All function worked and heated to desired temperature Found no problem with this unit

bad ice maker; ordrng 1 W10790817 (icemaker)

Checked and found that builder has been out five to six times for this oven Now they finally called Whirlpool out call tech line and spoke with Jake found the unit work on briol and trips on bake per jake to replaced controls but customer dont wont any parts installed on this over because she has had this problem from the begining. parts needed w11649361 and w11649350 but customer wont unit replaced sr# 7742260404

broken icemaker; ordrng 1 W10873791 (icemaker)

Found a shorted oven control. Removed and replaced oven control. Checked operation and function

checked and ajusted trim and dl auth# is j13wp31ap2

replaced bad element; used 1 WP3387747 (ELEMENT) from stock

ORDER PART ; ordrng 1 W11256565 (Evaporated)

checkecd and ajusted washer an all function worked ok

Replaced shorted relay and checked operation OK

Replaced shorted switches and broken knob and checked operation OK

Replaced locked pump motor and checked operation OK

Replaced condenser loop and drier and checked operation OK

"Upon arrival costumer was experiencing multiple error codes on the unit, I told costumer I will need to quote him for the control board, pressure hose sensor, drain pump, and water inlet valve. Costumer said he will buy a new one as it is going to be too expensive. Costumer will not proceed with repair."

part order; ordrng 1 W10876537 (drain pump) and 1 w11683481 (control) and 1 w11697180 (harness)

Installed control and valve all tested normal.

Ordering parts ; ordrng 1 W11486091 (Rear panel)

Replace part unit tested properly

Need to order; ordrng 1 W11454773 (Valve) and 1 W11454780 (Valve) and 1 W11529425 (Tubing) and 1 W11645308 (Housing) and 1 W11705243 (Control) and 2 W11669931 (water Plug)s

Reinstalled door switch connection ran test all operations normal.

Found loose connection at timer. Reinstalled loose connection. Unit is now working as intended no issues at this time

Quoted customer for repair. Customer declined repair. Customer to replace unit

Unit was sent for review

Found faulty thermometer part order ; ordrng 1 W11084324 (Thermistor)

Replaced faulty control and damper assembly. Fan was working correctly so not needed. Unit is now working as intended no issues at this time

Cant find unit

I secured exhaust fan.

Closing out for trip an diagnostics

Upon arrival pump and motor failed. Will need parts order.; ordrng 1 W11613479 (Pump and Motor)

Ordering parts ; ordrng 1 W11856603 (Element) and 1 W11182108 (Element)

replaced shorted control board and gas valve and checked operations. ck ok

I adjusted ignitor and burner cap.

parts NLA. closing service.

Order glass door; ordrng 1 W11620722 (Glass)

Found terminal wire loose connection

Ordering parts for ice maker; ordrng 1 W10897719 (Water v) and 1 W10843121 (Drier) and 1 WPW10206473 (Solenoid) and 1 WP759113 (Gas)

Part order due to faulty compressor.; ordrng 1 W11332037 (Compressor)

Found burner orifice clogged. Cleaned burner orifice with toothpick and adjusted electrode. Customer claim he is waiting on part from another company

Found dispenser separated from panel. Fixed dispenser. No more leak.

"Upon arrival costumer experienced not draining well, after vacuuming the drain hose it is now draining properly."

Upon arrival unit will stay with water inside went into diagnostics and the pump drain will not kick on due to having loose wire to pump reconnected unit is now draining and working as designed

Ran diagnostics.

Upon arrival i diagnosed unit. After inspection left freezer door not sealing correctly. I heated door seal to expand and closed gap. I tested afterwards door sealing. Unit is working as designed.

Turn in complete per CSR. Unable to reach customer. Charge service and diagnosis fee

checked unit and ordered part for repair. office advised they are unable to reach customer to scedule repair and advised to close out

replaced shorted owi sensor and ran test cycle. test ok; used 1 W11612329 (SENSOR) from stock

Customer said the unit is not making ice and she had just gotten the unit delivered to the house and the switch was on off after turning the switch off. Ran the icemaker test mode. Everything was checking out good advise the customer to give it some time over the weekend and let the unit start making iceall operations OK units operating as design

Installed parts of the washing machine unit is no longer constantly draining brand unit through diagnostics test all operations OK unit is operating as designed now

Installed parts on washing machine unit is no longer constantly draining ran through diagnostics test all operations OK unit is operating as designed

Arrived at the customers house and she informed me that the oven is working properly now and that the issue was not with the oven. The issue was there was a major gas leak going down the whole street and since the main line was a few houses down and she was further towards the endher house was just barely getting any gas therefore allowing the cooktop to still work but the oven not having enough gas to light after the neighborhood fix the gas leak. The oven is operating properly and cooktop is working good.Unit is operating as designed all operations OK

Installed the parts on the washing machine ran unit through diagnostics test mode and the unit is no longer constantly draining all operations OK

Installed parts ran unit through test mode 120 and it is not throwing any error codes anymore. Unit completed the test cycle all operations OK unit is operating as designed.

Installed parts rn unit through testing and the unit was starting up and heating on the first try after clicking the start button on the bake

Adjusted air/gas mixture to oven burner and leveled range. Checked operation and function

Found faulty element. Removed and replaced element. Checked operation and function. ; used 1 279838 (Element) from stock

Found faulty control board. Removed and replaced control board. Checked operation and function

Found worn out suspension rods. Removed and replaced suspension rods. Ran recalibration and tested

Found unit working as designed. Drain pipe to house is clogged. Ran recalibration and washer is fine

replaced drain pump. unit tested ok.

"F8E1, F3E1, F1E1, ran diag. confirmed issue. unit needs control. S153EB; saved tckt"

Washer functioning properly. Instructed the customer on estimated time is not a definitive time frame and could change during cycle.

Ran unit and blower motor not starting. Motor gets 120v but still wont run. Ordering part; ordrng 1 W11746340 (Motor)

Heating element relay burnt on pcb. Need new board; ordrng 1 W11728014 (Pcb)

Inspected unit and found error code F8E1. Will need to replace the water valve and control board ; ordrng 1 W11603810 (Control board) and 1 W11210463 (Water valve)

"Ran diagnostic replace faulty motor dispenser, all functions checked okay"

"Ran diagnostic replace capacitor and actuator, all functions checked okay"