We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Houston, Texas 77020
Ivan
Job Details:
10/02/2025
Needs board not turning on; ordrng 1 W11669441 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Houston, Texas 77034
Ivan
Job Details:
10/02/2025
Upon arrival replaced defective control unit is now working as designed
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Baytown, Texas 77521
Ivan
Job Details:
10/02/2025
Upon arrival I replaced defective control unit is now working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Katy, Texas 77493
Luis
Job Details:
10/02/2025
I replaced the control and unit checked ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Katy, Texas 77493
Luis
Job Details:
10/02/2025
Checked unit harness and control electric are not working ; ordrng 1 W11683481 (Control) and 1 W11697180 (Harness) and 1 W10831279 (Power cord)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Katy, Texas 77494
Luis
Job Details:
10/02/2025
The control was not working I replaced it and checked ok
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Brookshire, Texas 77423
Luis
Job Details:
10/02/2025
I replaced the control that was not working and checked ok
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Katy, Texas 77494
Luis
Job Details:
10/02/2025
"I replaced the control that was not working, and unit checked ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KWO
Near Fulshear, Texas 77441
Luis
Job Details:
10/02/2025
"I ran a diagnostic and no error codes found unit went through fine on the auto test, also no burning smells found, unit checked ok"
We serviced a
JENNAIR OVEN
Model JJW2830IL01
Near Katy, Texas 77450
Luis
Job Details:
10/02/2025
"I reset the unit, cleared codes F8E0, F9E0 and the unit started working fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Brookshire, Texas 77423
Luis
Job Details:
10/02/2025
I replaced the broken soap dispenser and checked ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Montgomery, Texas 77316
Armando
Job Details:
10/02/2025
Checked unit and replaced shorted icemaker. Unit cycled and filled with water. Unit checks ok.
We serviced a
JENNAIR REFRIGERATOR
Model JFFCC72EHL04
Near Houston, Texas 77057
george
Job Details:
10/02/2025
Inspected the unit and found the ice bin full. The customer had replaced the water filter but did not purge the water line.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Houston, Texas 77019
george
Job Details:
10/02/2025
"Inspected the unit and found it leaking. The pump and motor need to be replaced, along with the heating element. Sent quote to customer and awaiting approval.; ordrng 1 W10805015 (Pump&Motor) and 1 W10703867 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Conroe, Texas 77302
John
Job Details:
10/02/2025
checked unit out put tube on fill tube unit checked out; used 1 W11750811 (TUBE-INLET) from stock
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Houston, Texas 77025
george
Job Details:
10/02/2025
Inspected unit and ran diagnostics; no active error codes found. Customer reported the unit shuts off mid-cycle. Suspect a possible logic issuewill order a control board.; ordrng 1 W10394229 (Control board)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ02
Near Houston, Texas 77009
Louis R
Job Details:
10/02/2025
Found leaking ice maker.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESSO
Near Houston, Texas 77083
Alex
Job Details:
10/02/2025
Disposal was just replaced but no hole was made for the dishwasher drain line so it would never drain. Created hole and began draining properly
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW
Near Houston, Texas 77083
Alex
Job Details:
10/02/2025
"The outlet has 120v, but when put under load, it drops to 80v. Checked power at timer and would drop when unit would try and start. Connected extension cord to different circuit and plugged dryer, and it began running properly. Instructed the customer to call an electrician"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW03
Near Houston, Texas 77044
Gary L
Job Details:
10/02/2025
Found leak at high side line to compressor. Removed and replaced drier. Soldered lines to compressor and recharged system
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Conroe, Texas 77384
John
Job Details:
10/02/2025
changed out control unit checked out
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ01
Near Grangerland, Texas 77302
John
Job Details:
10/02/2025
changed out fan and ui unit is correct now
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Montgomery, Texas 77316
Armando
Job Details:
10/02/2025
Checked unit and replaced shorted control with pressure sensor fault. Ran auto test cycle and unit checks ok.Service Pointer w11766193Use S-code s153eb for parts and labor
We serviced a
WHIRLPOOL RANGE
Model WFGS3530RS0
Near Conroe, Texas 77302
John
Job Details:
10/02/2025
checked unit out fixed loose slider unit is correct now
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Conroe, Texas 77301
John
Job Details:
10/02/2025
checked unit out ran unit through diag at this point unit checkes out
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Houston, Texas 77082
Alex
Job Details:
10/02/2025
Washer functioning properly. No error codes present and ran unit through a diagnostic and all components were functioning properly
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Houston, Texas 77099
Alex
Job Details:
10/02/2025
Unit not heating due to incorrect voltage at outlet. Both L1 and L3 get 120v to neutral but are not getting 240v. Customer to call electrician
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Houston, Texas 77079
Alex
Job Details:
10/02/2025
"Arrived at apartments, and when I called cuatomer for unit number, she informed me that another company had already come out around 12:30 and informed her that he would need another technician for the stacked unit. Closing call out since another company already went out"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Houston, Texas 77079
Alex
Job Details:
10/02/2025
Found built in fridge bottom hinge hitting wall causing the drag and door not to seal all the way. I was able to pull unit out and fix it from dragging on the wall. Customer needs to get the builder to fix wall because the way its built it will keep dragging on the hinge creating the actual problem with the door but unit itself is functioning properly and door seals are completely flushed. Will call for labor code next day
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Richmond, Texas 77406
Alex
Job Details:
10/02/2025
F9e1 long drain error code. Ran unit through diagnostic and all working properly. Found drain had loose change inside which couldve created the error code
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS12
Near Richmond, Texas 77406
Alex
Job Details:
10/02/2025
Mag making buzzing noise and unit not heating. Ordering parts; ordrng 4 W11707984 (Fuse)s and 1 W10832024 (Therm) and 1 W11737891 (Magnetron)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS11
Near Conroe, Texas 77356
Armando
Job Details:
10/02/2025
Customer advised unit is working and no service is needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM01
Near Sugar Land, Texas 77498
roosevelt
Job Details:
10/02/2025
bad compressor and customer not repairing
We serviced a
AMANA DRYER
Model NED4655EW1
Near Sienna, Texas 77459
roosevelt
Job Details:
10/02/2025
Customer vents are blocked up has no airflow going outside Need to have vents cleaned out
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Missouri City, Texas 77459
roosevelt
Job Details:
10/02/2025
bad console; ordrng 1 w11632707 (control) and 1 w11632700 (panel)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Rosharon, Texas 77583
roosevelt
Job Details:
10/02/2025
bad control; ordrng 1 w11607637 (control)
We serviced a
KITCHENAID OVEN
Model KOED530PSS00
Near Missouri City, Texas 77459
roosevelt
Job Details:
10/02/2025
checked and found that builder needs to replaced bad braker
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Rosharon, Texas 77583
roosevelt
Job Details:
10/02/2025
replaced bad control; used 1 W11620481 (CONTROL) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Houston, Texas 77088
jerrell
Job Details:
10/02/2025
Need to order ; ordrng 1 W11683480 (Control)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MS0
Near Conroe, Texas 77304
John
Job Details:
10/02/2025
changed out igniter unit is correct now; used 1 W11590294 (IGNTR-OVEN) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Montgomery, Texas 77316
Armando
Job Details:
10/02/2025
Order parts reschedule with customer2wgt; ordrng 1 LW11026355 (DOR-FIP)
We serviced a
WHIRLPOOL COOKTOP
Model KCES556HBL00
Near Houston, Texas 77091
angel
Job Details:
10/02/2025
"Ran diagnostic all burners working properly at the time, ordering ; ordrng 5 W10853046 (Bezel knob)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WED332PAMS0
Near Houston, Texas 77040
jerrell
Job Details:
10/02/2025
Reinstalled element connections ran test all operations normal.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Tomball, Texas 77377
gary
Job Details:
10/02/2025
"Ran diagnostics, replaced main control assembly per service pointer. All functions checked ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Arcola, Texas 77583
roosevelt
Job Details:
10/02/2025
cllose out call per susian
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Montgomery, Texas 77356
Armando
Job Details:
10/02/2025
"Close document for trip and diagnosis and return parts, Unit as been replaced."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ13
Near Houston, Texas 77044
Gary L
Job Details:
10/02/2025
Found dispenser door not properly operating. Removed and replaced ice door and tested
We serviced a
WHIRLPOOL OVEN
Model KEMC378KSS01
Near Houston, Texas 77345
Gary L
Job Details:
10/02/2025
Ordering parts; ordrng 2 W10211972 (Switch)s and 2 W10727408 (Switch assembly)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Conroe, Texas 77302
John
Job Details:
10/02/2025
checked unit out frame was sitting on drain line and pianching made unit right unit checked out
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS12
Near Houston, Texas 77057
angel
Job Details:
10/02/2025
"Ran diagnostic replace magnetron and magnetron thermostat, ordering transformer, capacitor and diode ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model Ned4655ew1
Near Houston, Texas 77028
Gary L
Job Details:
10/02/2025
Found unit I not leveled. Leveled machine and removed obstruction from between front and drum.
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Richmond, Texas 77406
Alex
Job Details:
10/02/2025
Auth code 03829DRemoved loose change and other misc metal pieces inside basket and DP. Not covered by warranty. Customer paid service fee
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Brookshire, Texas 77423
martin
Job Details:
10/02/2025
Found heating element wire loose connection
We serviced a
WHIRLPOOL RANGE
Model KCGS556ESS06
Near Missouri City, Texas 77459
roosevelt
Job Details:
10/02/2025
Checked and reconnected the spark module and all functions worked ok
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Tomball, Texas 77377
gary
Job Details:
10/02/2025
"Ran diagnostics, replaced main control assembly per service pointer. All functions checked ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Houston, Texas 77057
george
Job Details:
10/02/2025
Inspected the unit and found a loose connection on the heater. Corrected connection tested after unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSC5536RZ00
Near Houston, Texas 77019
george
Job Details:
10/02/2025
Inspected the unit and found a loose connection on the icemaker to the unit. Corrected the connection and testedunit is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Houston, Texas 77020
Ivan
Job Details:
10/02/2025
Turns on by itself according to maintenance ; ordrng 1 W11557320 (Control)
We serviced a
WHIRLPOOL WASHER
Model wtw6157pb1
Near Houston, Texas 77063
Alex
Job Details:
10/02/2025
Bolt holding motor rotor fell off causing unit not to spin. Fixed issue and now working
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Baytown, Texas 77521
Ivan
Job Details:
10/02/2025
Upon arrival dishwasher had no power at all went into diagnostic and checked board and found loose wire going to board reconnected and now we have power and the dishwasher is going thru every step unit is working as designed
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW
Near Arcola, Texas 77583
Josue
Job Details:
10/02/2025
Upon arrival and after diagnosing I could not create or re create an issue. The unit is working fine and the console is responsive. There were no error codes and the unit passed a diagnostic cycle. The unit is working properly as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM07
Near Katy, Texas 77494
jerrell
Job Details:
10/02/2025
Reinstalled and adjusted gasket ran test all operatoins normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Spring, Texas 77388
Clayton
Job Details:
10/01/2025
"Customer got a new garbage disposal and sink and they did not punch the tab out on the garbage disposal, causing the dishwasher not to be able to drain after punching the tap out. The unit is draining just fine units operating as designed all operations OK"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Spring, Texas 77388
Clayton
Job Details:
10/01/2025
F7E5 shifter error unit would not agitate or spin due to the actuator being shorted out after replacing actuator off truck stock ran the unit through another test mode and everything is checking out good its agitating and spinning properly now Ill operations OK; used 1 W10913953 (Actuator) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS
Near Spring, Texas 77379
Clayton
Job Details:
10/01/2025
Refrigerator Evap leaking at the top right side and the ice maker rail getting stuck and wont slide good ; ordrng 1 W10565852 (Evap thermistor) and 1 W10555484 (Rear Evap cover) and 1 W10555478 (Evap insulation) and 1 W10555480 (Evap shield) and 1 2306117 (Ice bucket rail)
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Spring, Texas 77379
Clayton
Job Details:
10/01/2025
Heading element isnt heating ; ordrng 1 W10724237 (Heating element) and 1 W10900067 (Fuses) and 1 8577274 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Magnolia, Texas 77355
Joshua
Job Details:
10/01/2025
"Ran diagnostic cycle, all unit functions checked ok at this time, customer advised on heat dry option to leave door close after complete cycle"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Houston, Texas 77044
Gary L
Job Details:
10/01/2025
Removed and replaced motor assembly and belt. Checked operation ; used 1 341241 (Belt) from stock
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Humble, Texas 77396
Gary L
Job Details:
10/01/2025
Assisted tech in repairing dryer.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC7HS03
Near Houston, Texas 77345
Gary L
Job Details:
10/01/2025
Assisted tech in repairing microwave.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Atascocita, Texas 77346
Gary L
Job Details:
10/01/2025
Ordering parts; ordrng 1 W11260238 (Rotor) and 1 W11614514 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Houston, Texas 77016
Gary L
Job Details:
10/01/2025
Removed and replaced bake and broil elements Checked operation
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Houston, Texas 77020
Ivan
Job Details:
10/01/2025
Upon arrival replaced broken drain hose unit is now working as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Houston, Texas 77037
Ivan
Job Details:
10/01/2025
Upon arrival replaced defective switches unit is now working as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Conroe, Texas 77304
Armando
Job Details:
10/01/2025
Order part reschedule with customer2wgt; ordrng 1 W11643701 (HARNS-WIRE)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Conroe, Texas 77384
Armando
Job Details:
10/01/2025
Do not order parts at this time. Customer will call office if repairs are wanted.2wgt; ordrng 1 W11396716 (SUSPENSION)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFF3736SZ00
Near Montgomery, Texas 77316
Armando
Job Details:
10/01/2025
Need freezer setion icemaker. Can not find a parts breakdown.2wgt; ordrng 1 w111111111 (Freezer icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCF72DKL
Near Houston, Texas 77004
Louis R
Job Details:
10/01/2025
Fixed freezer door.
We serviced a
KITCHENAID ICE MAKER
Model WUI95X15HZ00
Near Houston, Texas 77005
Louis R
Job Details:
10/01/2025
Replaced bad drain pump.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM
Near Houston, Texas 77005
Louis R
Job Details:
10/01/2025
Found bad ice maker. ; ordrng 1 W11519244 (Valve) and 1 W11181718 (Fill tube) and 1 W11692144 (Ice maker)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Houston, Texas 77057
Louis R
Job Details:
10/01/2025
Replaced bad valve. ; used 1 W10897719 (Valve) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Houston, Texas 77086
Osiel
Job Details:
10/01/2025
Replace control board and tested - operating as normal
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Houston, Texas 77069
dadrick
Job Details:
10/01/2025
Closing out for trip an diagnostic
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Houston, Texas 77035
george
Job Details:
10/01/2025
Inspected unit and found frost buildup caused by the door not being closed properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Richmond, Texas 77406
raul
Job Details:
10/01/2025
Replaced hinges
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS4
Near Richmond, Texas 77407
raul
Job Details:
10/01/2025
Replaced control board
We serviced a
WHIRLPOOL WASHER
Model MDW6230HW3
Near Crosby, Texas 77532
ricky
Job Details:
10/01/2025
found and replaced shorted parts and cycled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Crosby, Texas 77532
ricky
Job Details:
10/01/2025
need cnt; ordrng 1 w11504958
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Crosby, Texas 77532
ricky
Job Details:
10/01/2025
found and replaced worn parts and cycled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRMF3636RZ00
Near Crosby, Texas 77532
ricky
Job Details:
10/01/2025
found and replaced noisey valve
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS
Near Crosby, Texas 77532
ricky
Job Details:
10/01/2025
found and replaced shorted parts and cycled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW
Near Pasadena, Texas 77505
ricky
Job Details:
10/01/2025
found unit hit by fork lift lowes to scrap
We serviced a
AMANA WASHER
Model NTW4516FW4
Near South Houston, Texas 77587
ricky
Job Details:
10/01/2025
found and replaced stalled pump
We serviced a
KITCHENAID OVEN
Model KODE900HSS21
Near Pearland, Texas 77584
Josue
Job Details:
10/01/2025
"Upon arrival and after further diagnosing, I noticed that there was damage to the surrounding glass on the door. I submitted a quote to the customer and he approved. I will be ordering the parts.; ordrng 1 W11602610 (GLASS DOOR) and 1 W11600222 (DOOR GLASS 2)"
We serviced a
KITCHENAID M/W OTR
Model KMHS120ESS11
Near Pearland, Texas 77581
Josue
Job Details:
10/01/2025
"Upon replacing the parts, the microwave turned on and the unit heated with no issues. It is now working properly as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Missouri City, Texas 77459
Edwin
Job Details:
10/01/2025
Upon arrival i diagnosed unit. After inspection unit icing in freezer back wall causing water to leak out from freezer section. Will need parts replaced.; ordrng 1 WP2169142 (Blade Fan) and 1 W11559968 (Motor Evap Fan) and 1 W11650662 (Heater Harness) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ3
Near Missouri City, Texas 77459
Edwin
Job Details:
10/01/2025
Upon arrival i diagnosed unit. I couldn't duplicate issue no leak present at time. Drain drip pan did have water in there and it potentially due to unit not being leveled (pictures attached). Due to installation they install screws on bottom brackets and damaged brackets and legs unit cant be leveled properly installation issue tilted one way. I also recommended high loop undersink for precautious. This is installation issue. Unit is working as designed.Case#20992041
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Arcola, Texas 77583
Edwin
Job Details:
10/01/2025
Upon arrival i diagnosed unit. Heating element is on i couldn't duplicate concern sounds are normal everything passed (picture attached). Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Sugar Land, Texas 77479
Edwin
Job Details:
10/01/2025
Upon arrival i replaced bad led light on rc. After replacement tested light is on (pictures attached) of before and after. Unit is working as designed
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS08
Near Arcola, Texas 77583
Edwin
Job Details:
10/01/2025
Upon arrival i diagnosed unit. I ran unit everything tested ok passed. Heated a cup of water and inserted thermometer and showed customer temperatures(picture attached). I tested multiple times. Couldnt duplicate concern. Unit is working as designed.