"Replaced bad valve, pumps & harness. ; used 1 W10897719 (Valve) from stock"

Found F1E1 error. ; ordrng 1 W11600643 (UI) and 1 W11448962 (Control) and 1 W11598200 (Control) and 2 W11598120 (Sensor)s

Replaced both control boards . Tested unit after working as designed.

part order; ordrng 1 w11247665 (switch) and 1 w11378949 (ui)

Found that kick plate was installed that obstructed air flow to the condenser picture attached

Replaced faulty fan. Unit is now working as intended no issues at this time

Ran diagnostic replace belt and sensors temperature cutt off. All functions checked okay

"Customer does not like the fact that her ice is not perfectly square. She said that they hit the max button and the whole TUB filled up with ice, but it is not the proper shape. She said that she does a clean cycle every three months, but does not always use the cleaning solution, sometimes water soap, and vinegar and is just scrubbing things down, not running the clean cycle on the machine every time I told her to run the clean cycle with the proper icemaker solution because it is made to break down all of the buildup on the evaporator and through all of the tubes I advised the customer that we can make the thickness of the ice thicker, but she said that she wants it to make ice like it used to on the normal setting. I advised the customer that the machine will always make constant ice, but the ice sitting in the cabinet is going to melt just sitting there if it is not constantly being used. Need to call Techline and document.Spoke with Techline, and he advised that the machine needs to be ran through the proper cleaning cycle by the book with proper solution and can even run it more than one time back to back, but if the machine is not properly clean and does still have that calcium buildup in the pipes and on top of the evaporator plate it is not going to perform as good as it did when it was first boughtAnd he also said that if there was an issue with the grid heater, there would not be a full tub of ice cubes they would just be sitting on top, not falling down at all, just melting above the heater grid and also if there is a water filter being used on the machine to change it if not, no worries he also brought to my attention that I could have something to do with the customers water depending on how good the quality is of it other than that the Whirlpool Techline said the machine does not look like it is having any issues and the ice looks proper for the setting that it is at If there is any questions or concerns, you may reach out to Whirlpool customer service Unit is operating as designed. Techline says the ice looks good for the setting Its on and that the unit is not going to run as good as it used to five years ago if the unit is not cleaned properly and maintained by the book.SR#7741415553"

Checked unit found evaporator fan motor making noise ; ordrng 1 W11661931 (Evap fan motor)

Checked unit not powering on; ordrng 1 W11752963 (Power supply board)

Checked unit control not working properly ; ordrng 1 W11683481 (Control)

Checked unit control not working properly ; ordrng 1 W11552018 (Control) and 1 W10138793 (Fuse)

Ran diagnostic with techline. Ordering Ui per techline suggestion. sr-7741411054. ; ordrng 1 W11092502 (UI)

Replace parts unit tested properly

"Ran diagnostic replace faulty control, all functions checked okay"

"Ran diagnostic replace faulty drain pump, all functions checked okay"

"Ran diagnostic, temperatures checked okay Advice customer about placing items in Fc for proper air circulation"

"Ran diagnostic, adjust oven burner regulator. All functions checked okay, documented findings with safety sr 7741391474"

Order parts ; ordrng 1 W11109499 (DRIER-TUBE) and 1 W11580057 (Comp)

Repaired damaged wire harness to drain pump unit working OK now

Replace missing screws on front cabinet it was loose

"ran diag. no codes. ran cycle to test. no water leaking. cust concerned about spin cycle. advised cust on load capacity, and balancing. unit tested ok."

Needs bad control; ordrng 1 W11314476 (console)

Reconnected control and checked all function

Need bad pump; ordrng 1 W10854710 (Motor)

Unit is cold but not freezing cold. Will reorder seal system components and motor evap. ; ordrng 1 W11598434 (Evaporator) and 1 W11727250 (Compressor) and 1 W11578030 (Motor evap)

House is still vacant. Cooktop has no power at plug.

"Replaced capacitor, Diode, transformer and magnetron."

Replaced bottom oven outer door and Replaced console.

Installed parts. Tested unit after working as designed

Installed control board. Compressor and fans came on. Unit is working as designed

"Upon arrival, I inspected the unit and found the compressor not running and inverter box with 4 flashes will need to replace compressor SR 7741409390; ordrng 1 W10841139 (Compressor) and 1 W10629033 (Inverter box) and 1 W10890886 (Heater pan)"

"Upon arrival, the unit was cooling, contacted techline got amp on the compressor. good frost pattern on evaporator was not recommended to do a seal system at this time Sr 774108316"

After replacing the damper control and testing it it no longer made a loud sound. The unit is now working properly as designed.

"Upon arrival and after diagnosing, I noticed the console was damaged. It had scratches, then I proceeded to replace the console with a new one, I turned the unit on and tested it by heating it up to 350. The unit is working properly as designed."

"Upon arrival, customer was experiencing no power into the washer. I checked the power on the outlet and the cord the machine is receiving the power, but control board is dead and wont turn on. It will need a control board and a latch.; ordrng 1 W10837741 (Strike) and 1 W11307244 (Latch) and 1 W11607637 (Control board)"

"Upon arrival costumer is still hearing the noise of the ice dropping from the grid cutter to the bin, it is normal based on tech-line, now I mentioned to techline about the water, and says it was a bad filter, I replaced there filter with there old one and it was the issue. SR#7741415626"

"Upon arrival icemaker was not dispensing ice, after replacing icemaker with my truck stock parts it I now dispensing and passed all testing. Working as designed. ; used 1 W11700250 (Icemaker) from stock"

Upon arrival I diagnosed unit. After inspection control panel UI unresponsive will need to order parts; ordrng 1 W11622500 (Console)

Upon arrival i diagnosed unit. After inspection no faults found. I ran diagnostic cycle unit completed normally. Customer had pour fabric softner and detergent on the liquid bleach area. That caused fabric softener to leak out unto the floor (picture attached). I explain to her how to use fabric softer with a downy ball or she can do it manually. If any concerns she can call customer service. Unit is working as designed.SR#7741413917.

Upon arrival i replaced parts. After replacement i tested unit. Door closing correctly. Unit is working as designed.

Upon arrival i diagnosed unit. Unit is in flood mode will not reset. Will need part order. ; ordrng 1 W11607637 (Control Board)

Upon arrival in diagnosed unit. After inspection bad fuse cut off. I replaced part from TS. I tested afterwards unit is heating(picture attached) heating element on. I made customer aware of lint restricting air flow and that can cause fuses to go bad (picture attached). Unit is working as designed. ; used 1 279816 (Cut off kit) from stock

Upon arrival i diagnosed unit. After inspection rear burners lf and rt not igniting and valves are very hard to turn and knobs are stuck. Will need to order parts.; ordrng 1 W10575616 (Manifold) and 1 W10239016 (Switch igniter) and 4 WPW10559475 (Knobs)s

Upon arrival i diagnosed unit. After inspection bad rollers causing high pitch squeaking noise. Customer approved repairs. Ordering parts.; ordrng 4 WPW10314173 (Rollers)s

Diagnosed unit and found unit working fine at the time of service instructed cust on water level operation unit checks ok

Helper call complete

Diagnosed unit and found sound levels are normal instructed cust on heavy loads and overloading unit checks ok

Order parts ; ordrng 1 W11701338 (Wire harness)

Customer complaint washing not agitating ran service cycles even ran a load of clothes took video talk with Tech line. Everything working as designed SR number 7741410708.

Order parts ; ordrng 1 W11577969 (Wire harness) and 1 Wp2315539 (Motor)

Replace bad wash motor run service cycles all tested OK no leaks

Found defected drain pump run service Cycles all tested OK

Order part ; ordrng 1 W11735838 (Icemaker)

Inspected and found terminal block loosely connected and shorted out the cables Advised customer to purchase new power cord and I would order new terminal wires and block ; ordrng 1 WP3397659 (Terminal block) and 1 279318 (Terminal wires)

"Inspected dryer for burning smells, could not find anyUnit is heating as designedPer customer, he smelled it while i was present and wanted me to confirm the smell but I advised that I could not smell any burning smell Verified that the airflow was not obstructed and was not, has strong airflow to exteriorCustomer upset at me for not finding any smell and then he started to tell me the sound the dryer makes when done is not the same as the washer Called tech support to document SR#7741409415Called Safety SR# 7741371302Per tech line the noise is normal and so long as there is an audible sound its good"

"Inspected and found compressor running, evaporator fan running but not getting cold Will order seal system components ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W10843121 (Drier)"

Replaced faulty ice maker.

unit needs sump/motor assy.; ordrng 1 WPW10671941 (pump&motor)

unit needs control.; ordrng 1 W11607637 (control)

"unit needs ice maker, and filter housing.; ordrng 1 W11162042 (housing) and 1 WPW10300022 (icemaker)"

unit needs oven door parts.; ordrng 1 W11105139 (brkt-glass) and 1 W11389703 (brace)

Quoted customer replacement valve. 225.00; ordrng 1 WPW10159842 (Valve)

Replaced faulty suspension kit. All unit functions now checked ok

"Switches on the vent hood were loose, causing them to move around had to tighten the switches down and everything is operating as designed all operations OK"

0021 gate code Need to call Techline and document with them to see what the next process will be for the dent in the outside cabinet of refrigerator Spoke with Techline and he documented everything he put the pictures on the customers Whirlpool file and told me that this will be going into customer services hands and to have the consumer contact Whirlpool customer service tomorrow so that they can better assist her since she is within her 30 days for reporting cosmetic damage.CALL CUSTOMER SERIVISE 800-253-1301 AND THEY WILL SEE TECHLINE NOTES and help the customer moving forward as far as what the next steps are for her refrigerator since this is something that is not serviceable SR#7741415548

SR#7741410550Install the icemaker and could not get it to fill on test 97 so I called Techline and he advised me that I have to run test 96 first which is the water dispenser on the front then after test 96 run 97 and once I did that the icemaker filled up properly as it should all operations OK

F6E4 UI ERROR Customer said that her oven and microwave will be set for the same times and then a few days later the oven will be 20 minutes off from the microwave and she will go to preheat the oven on a bake and have to restart it three times to actually get it to kick on but it does not happen all the timeI turned the oven on for a bake and both elements were working properly oven got up to temp and was within 5? of the set temperatureI need to replace the user in her face; ordrng 1 W11467907 (User interface panel) and 1 W11409842 (Antenna)

"Service Summary:Cannot replicate customers clean - Ran diagnostics and contacted Whirlpool Tech Support. After initiating convection mode, it was confirmed that the convection fan is designed to begin operating approximately 5 to 7 minutes into the cycle. The fan cycled on and off during the entire bake process as intended.Result: Unit is operating as designed. No repair is necessary at this time.SR Number: 7741409832"

Replace motor and blower wheel ran a diagnostics test - unit operating as normal

"Customer concern could not be duplicated. Diagnostic tests were performed, and all systems are functioning as normal."

"Ran diagnostics, cleared frozen fill lines and adjusted temperatures settings. Customer to monitor"

"Ran diagnostics, customer advised on unit functions and exhaust location. Unit working as designed"

"Ran diagnostics, found restriction from venting in home(not from tubbing) but from exterior cap. In order to produce heat unit must be able to exhaust. Unit working as designed."

"Ran diagnostics, inspected voltage and all connectors. All functions checked ok at this time."

"Ran diagnostics, reset controls.Customer advised on panel set up and functions. Unit working as designed, will monitor."

"Ran diagnostics, documented findings with techline. SR-7741411445 ordering replacement Spk module and customer advised on possible nuisance tripping from arc fault breakers ; ordrng 1 W10860916 (Spk module)"

Order parts ; ordrng 1 280148 (Cut off) and 1 Wp8557403 (Stat) and 1 W10909685 (Fuse) and 1 Wp8577274 (Thermistor) and 1 W11126010 (Motor) and 1 W11162091 (Belt) and 1 W11133021 (Control)

Check unit to find out operations working as design unit is OK no malfunctions nor any fault codes all operations are working as designed

Technician to return tomorrow to drop off data logs unit is working on arrival

"Order parts ; ordrng 1 W11591637 (Harness) and 1 W11621183 (Control), used 1 W11395618 (Capacitor) from stock"

"Checked unit and found shorted capacitor,,replaced and all ops working as designed ; used 1 W11395618 (Capacitor) from stock"

Check unit and replace defective door latch. Unit is now working properly

Order parts ; ordrng 1 W11513246 (Control) and 1 W11643701 (Harness)

Replace defective control unit is OK

Upon arrival i diagnosed unit drum not moving. I removed stackable dryer and checked belt was out of pulley. I reinstall belt and secured it to pulley. I tested dryer passed working. Unit is working as designed

"Preyed filter out of housing, customer replacing filter"

Checked unit and found and repaired loose connection at thermostat. Ran test cycle and unit checks ok.

Closing out for trip and diagnostics due to parts unavailable for expart.

Found loose connection at control board. Reinstalled loose connection. Unit is now working as intended no issues at this time

Unit is still vacant. I adjusted right hinge on right side door.

"Found spark module losse wire, not allowing for proper ignition"

adjusted regulator to natural gas and adjusted simmer flames on all burners. ck ok

Upon arrival had a extra control replaced it now working as designed ; used 1 W11578563 (Control) from stock

checked unit out fixed kink in drain line unit checked out

Closing out for trip an diagnostics

expart unsuccessful. part issue. no further service.

Fixed dispenser drawer & bellow.

Customer never available for repairs closing call out

Upon arrival i diagnosed unit. After inspection rear burners lf and rt not igniting and valves are very hard to turn and knobs are stuck. Will need to order parts.; ordrng 1 W10575616 (Manifold) and 1 W10239016 (Switch igniter) and 4 WPW10559475 (Knobs)s