"F4 E3, wash motor not running. Getting proper volts at pump. Ordering replacement sump assembly. ; ordrng 1 W11613479 (Sump motor)"

Orderibg replacement Icemaker ; ordrng 1 W11579388 (Icemaker)

Assisted Tech JP

Checked unit and replaced shorted control. Ran auto test cycle and unit checks ok. This is a different issue than previous issue.

Checked unit and replaced shorted diode. Ran several test cycles and unit checks ok.; used 1 W11256462 (DIODE) from stock

Mrs advised unit has been working correctly at the door

Checked unit and replaced open cutter grid. Unit checks ok.

"F7E1, unit nneds strike, cap, actuator, motor, and cam.; ordrng 1 W11457841 (strike) and 1 W11026785 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11395618 (capacitor) and 1 W11481722 (actuator)"

"replaced sensor, control, and igniter. unit tested ok."

Put a level on the unit. Cabinet was not level causing cabinet to not be square. Put level on floor and verified that floor is not level. Recommend customer to shim left rear corner

"unit needs control, heater and thermistor ; ordrng 1 W11650661 (HEATER) and 2 WPW10384183 (THERMISTOR)s and 1 W11546690 (CONTRL-BOX)"

"Upon arrival, the units compressor, evaporator motor in the freezer compartment, and condenser fan were all operational, and the unit was properly cooling. During diagnostic testing, both thermistors in each compartment were functioning correctly, with no shorts detected. At this time, we were unable to verify the cooling failure as reported by the customer.After consulting with Whirlpools tech support team, the first course of actionprior to replacing any partswill be to place data loggers in both compartments of the unit for one week. These devices will monitor and record the units operation and temperatures over the set period to ensure proper cooling performance.Once the logging period is complete, the data loggers will be retrieved and the recorded data submitted for review. Whirlpool's tech support team will then evaluate the results to determine whether the unit is operating as designed or if a parts replacement is warranted. SR#7741571736If you would like any additional information, you may contact Whirlpool Customer Service directly."

"Upon arrival costumer explained they hear it on the spin cycle, I explained it is normal and that the vibrating and noise is normal, unit is working as designed."

"Upon arrival costumer was not sure how to use the unit, I explained to him how to use it and also gave him an owner Manuel, checked unit and it is working as designed."

Checked unit all functions tested properly advised customer that load was too heavy an off balance is the reason unit was moving checked shock absorber all are in good working condition

Checked unit all functions tested properly advised customer of overload of unit

Replace part unit tested properly advised customer

Replace parts unit tested properly advised customer

Checked unit found board broken under the counter advise customer to get company out to repair under countertop all functions tested properly with the unit

Checked water valve is not working properly ; ordrng 1 W11434044 (Water valve)

Checked unit only going into quick wash put unit in diagnostics to recalibrate control didnt work called tech line was advised to order parts SR#7741573992; ordrng 1 W11603810 (Control) and 1 W11652038 (Harness) and 1 W11210463 (Water valve)

Checked unit only error code stored in unit is F0E5 F0E3 which stands for overloading an off balance load cleared code recalibrated unit all functions tested properly with

SR#7741567083 found bad hot water supply coming from home. Customer will get plumber.

"Replaced all caps, burners and CF igniter."

SR#7741569229 TechlineSR#7741552590 safetyPer Techline unit operating as designed.

"Ran diagnostic replace damage actuator, all functions checked okay ; used 1 W10913953 (Actuator) from stock"

"Ran diagnostic removed silicone cap from drain line, all functions checked okay"

"Ran diagnostic error codes glf4e3, and f7e1 present, ordering wash motor, control and heater element ; ordrng 1 W11637581 (Control) and 1 W10518394 (Heater element) and 1 W11612326 (Wash motor)"

"Ran diagnostic removedpiece of chloth from drain, all functions checked okay"

"Ran diagnostic, report findings with tech line unit working as designed at this time no items frozen or blocking airflow at top shelves. Sr 7741247268. Customer mentioned that she is not happy about the unit feel like the space that is not using is a waste, advice to put low item and non perishable items to test out as long as they don't block air flow"

"Ran diagnostic. E5 error code present when arrived. Ordering ice maker, fan ice box and damper; ordrng 1 WPW10248595 (Damper) and 1 W10846539 (Fan ice box) and 1 W11658802 (Icemaker)"

"Upon arrival, I inspected the unit found drain pump bad replaced with one from TS. after the tested latch needs to be replaced also; ordrng 1 W11513248 (Latch) and 1 W11513246 (Control board), used 1 W11399437 (Drain pump) from stock"

"Upon arrival, I inspected unit found sound coming from the motor/ compressor area. Sent quote to customer for parts that will need to be replaced, if blower wheel come out in one peace won't charge for blower wheel. ; ordrng 1 W11209428 (Motor) and 1 279640 (Pulley) and 1 W10837240 (Bracket) and 1 W11573366 (Blower wheel) and 1 W11342035 (Fan blade)"

"Upon arrival, I inspected the unit and found that the cold water is not coming into the unit. I sent quote to the customer to have the water valve replaced ; ordrng 1 W11165546 (Water valve)"

"Upon arrival, I inspected the unit found glass door broken and needs to be replaced. one error code on the unit was F2E1. Unit was not being used at the time when glass shattered."

"Upon arrival, I inspected the unit and found it with no power. Breaker was reset, and the unit came on tested after working as designed"

Installed compressor and drier and charged back up to spec unit began to exchange heat.

found and replaced shorted parts

found and replaced shorted parts

Order part ; ordrng 1 W11455388 (Valve)

"Refrigerator temperatures ranging from 33 to 38?Freezer temperature ranging from -2 to -9 Ice buildup on the back freezer wall about 2 thick Customer said the icemaker was just constantly filling up and there was water dumping out of the dispenser because the icemaker was overflowing into the bucket on the door. Then, once he turned the infrared sensor off the water stopped because the icemaker was stuck in the fuel position spoke with Techline. He advised that changing the icemaker would fix this issuedue to the contactors inside the ice machine getting stuck in the fill position. SR# 7741567887; ordrng 1 W10774434 (Ice maker)"

"Upon arrival i diagnosed unit. After inspection unit powers on panel ui responsive, but it will need parts order motor not starting. ; ordrng 1 W11126010 (Motor) and 1 W10837240 (Pulley) and 1 W11162091 (Belt) and 1 W10827974 (Control Board) and 1 W10909685 (Fuse Thermal) and 1 WP697772 (Blower Wheel)"

Assisted JL

"Upon arrival, and after replacing the parts, the unit began to cool. The compressor turned on without clicking. The unit is now working properly as designed."

"Replaced sump, stop track, and screen. Unit now is washingAlso technician found additional problem that there a little tiny leak from tub assembly. Need to replace a new tub assembly also; ordrng 1 W10681492 (Tub Assembly)"

Replaced blowers fansCustomer approved for 1038.89Auth#53550p $1038.88

Aligned burner tube and checked gas leak with electronic tester and works okTech. Whirlpool reference 7741571521safety # 7741559769

Check unit to find customer has a defector control. She was presenting estimate for controlling labor. She is a decided. Unit is OK.

"Upon inspecting the unit under diagnostics, multiple error codes were found: F8E1, F3E1, F1E1, and F2E1. Based on these findings - ordering a replacement control board, lower harness, drain pump, and capacitor.; ordrng 1 W11608056 (Control Board) and 1 W10919003 (Drain Pump) and 1 W11428524 (Capacitor) and 1 W11665968 (Lower Harness)"

Check unit to find customer is using the washer wrong. She only has cold water. She was informed by technician that she has to run unit on tap Cole for every recycle on the unit wood malfunction. All other operations are working as design.

Check unit and ran diagnosis 25 flickering lights during diagnosis technician open control panel and found roach infestation pictures are on the document. Customer was informed that the unit is voided due to infestation. She would have to provide a professional receipt from professional exterminating provider and submit receipt to Whirlpool and all repairs after would cost out of pocketunit is OK.

Order parts ; ordrng 1 W11172199 (Basket)

Order parts ; ordrng 1 W11568982 (Hinge)

"Check unit to find customer is using the wrong soap. She was informed that the soap called Ariel is not a high efficiency soap and it will make the unit over sud,,, technician, recalibrated, and tested operations. Unit is now working properly."

"Ran unit through diagnostics test and everything checked out good then after starting a cycle, all of the lights went black and the whole unit just started draining so I reset the unit unplugged it and re-plugged it back in and all of the LEDs would not come on and the unit just constantly draining Need to replace the main control board.; ordrng 1 W11578563 (Main control board) and 1 W11450610 (Lower wire harness)"

"Customer said the washing machine was making loud banging noises when washing, and that the clothes were still wet when the cycle finished I ran the unit and diagnostics mode twice did not have any error codes, but I informed the customer that if the load is too heavy for the washer that I cannot Properly balance out, it will not spin the water out of the clothes and if the load is just simply unbalanced, and all of the clothes are bunched up on one side, it is going to stop the cycle, but I checked everything underneath all of the components looked good from the bottom and did not pick up any error codes unit is operating as designed all operations OK"

"Ran unit through cycles all operations OK customer ran the steam cycle with nothing inside of it, and the steam just built up on the door and leaked outUnit is operating properly all operations OK"

Oven temperature set at 450 outer surface of the glass door is reading 141?Exterior temperature of the side frame is reading 120? Top of the unit by the cooktop burners is reading 155 surface temperature without running the cooktop at all Customer is concerned because they have little children and dont want them to get burned when in kitchen near the oven Called into Techline and made them aware of the customers concern and he showed me a chart on service matters that shows the exterior surface temperatures and maximum surface temperatures for the appliance and different areas and all of the temperatures that we have taken are under the maximum surface temperatures that they have on the chartTechline advised that the unit is operating as designed and the temperatures are not breaking the maximum surface temperatures on the whirlpool Saftey technical manual for surface cooking temperature limits SR#7741571905All operation OK unit is operating as designed

"Cleared the code and ran the unit through diagnostics unit is reaching target RPM and not throwing the F7 E1 error code went ahead and replaced the actuator motor/sensorAnd ran the diagnostics test again and everything checked out good no error, codes or anything The customer also told me that his dad wears a lot of insulated clothes for work and is always stuffing the washing machine full to the top and thats usually when it throws the code I advise the customer again just like I did last time that the unit cannot be filled up with that many clothes because with that heavy amount of weight, the unit will not be able to reach its target RPM for the spin basket or motor because it is so heavy Called in and documented with Techline if the issue is continuous that it is a consumer issue with them constantly overloading it causing the unit not to reach the target RPM because after running the unit through diagnostic cycle multiple times now the unit is operating properly and not throwing any errors and is able to reach its target RPM without it being overloaded SR# 7741202676; used 1 W11481722 (Actuator motor/sensor) from stock"

"Checked out the unit and there is an excessive amount of frozen water that was frozen up all the way down the wall on the left side of the freezer and the whole ice bucket was frozen, solid and icicles freezing from the top to the bottom on the back and also the bin at the bottom of the freezer was frozen solid due to the icemaker, overflowing with water and not shutting off or because the icemaker could not find its own position and is stuck sideways, causing the water to just pour into the bucket/down the wallNeed to replace the water valve and the icemaker; ordrng 1 W11633658 (Icemaker assembly) and 1 W11563296 (Water valve)"

Order part reschedule with customer; ordrng 1 WPW10642928 (timer)

F3E2 replaced short controlSR#7741569995

Replace burner assembly in oven no gas smell burner is igniting on both sides of assembly unit tested properly with

found and replaced warped part

needs evap covers; ordrng 1 w10676682 and 1 w11510096 and 1 w10633587

found and replaced shorted parts and cycled

"Found faulty element, timer, motor and blower wheel part order ; ordrng 1 W11043389 (Timer) and 1 279838 (Element) and 1 279827 (Motor) and 1 WP694089 (Fan)"

"After consulting with our tech support team, we can confirm that the unit is operating as designed. The sound you are hearing from the dryer is considered normal vibration and does not indicate a part or functional failure.The components that were previously replaced have ensured the proper operation of the unit. At this time, no further parts will be replaced, as the unit is functioning normally. If you would like additional information, please feel free to contact Whirlpool Customer Service and reference Service Request #7741316535."

Unable to contact customer ; O-emld tckt

Replaced basket in washer

"Upon arrival and after Diagnosing, I noticed that the exterior dryer vent had lint buildup, causing the unit to not have proper airflow. The unit itself is working properly as designed, and I suggested to the customer to get the vent cleaned."

order parts 2wgt; ordrng 1 W10919303 (panl-cntrl) and 1 W11295990 (cntrl-elec) and 1 W11108634 (display)

defrosted frost build up in freezer and replaced faulty control board and heater assy. and thermister and clip and checked operation. ck ok

We replaced seal system components .

Ran diagnostic and ice maker has error code E2 (lost position) will need ice maker and led lights; ordrng 1 W11683243 (Led kit) and 1 W11658802 (Fridge ice maker)

Control board came damaged. Needs a new control and magnetron. ; ordrng 1 W11391712 (Magnetron) and 1 W11662698 (Control board)

Assisted RY with 2man job

I replaced wash plate and explained to customer how extra power button works. Unit is working as designed.

"Upon arrival unit is draining and working as designed, I explained to costumer how to use it and how it works, unit is working."

"Replaced magnetron,transformer,capacitor,diode and thermostat"

"Replaced control board Recalibrated washer, working as designed"

Replaced evaporator fan motor and tested. Began to cool and dropping temp properly

Replaced board and encoder. Operations are correct now

Replaced tubing and tested IM is now working as designed

Replaced door lid and both spacers

"Removed ice machine from house, took completely apart replaced evaporator, compressor, drier and auxiliary drain pump. Evacuated system and charged unit reinstalled unit"

"Upon arrival, I replaced the parts on the refrigerator after replacement. It is now working as designed and explain to her. The humming noise was from the compressor. She is unhappy and unsafe. I will document with Tech Line tomorrow."

"Installed new freezer evaporator, service valve, drier, and condenser coil. After installing all parts, i leaked, checked with nitrogen, and found the unit dropping pressures slowly. After further diagnosing, I found an internal leak coming from the cavity wall. I uploaded pics as well for reference Tct multiple parts sealed systemAuth#k1e3wh1nl2TechlineSr#7741572253"

Unable to complete sealed system due to unlimited drier line from cabinet. #7741567712; O-emld tckt

Assisted tech.

"Ran diagnostic and found error code F6E3 (communication error between ACU and MCU) F7E3 (Basket engaged during wash) F0E5 Off Balance. Will need control board, suspension rods, agitator, agitator cap, clutch, slider,stator and Rotor Motor. ; ordrng 1 W11614514 (Control board) and 1 W11611671 (Agitator cap) and 1 W11550891 (Agitator) and 1 W11400156 (Suspension rods) and 1 W11195971 (Stator motor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor Motor)"

Installed compressor and evaporator found it was a leak off of the liner called techline verified status with Edwin the unit is not repairable due to findings. Sr 7741573282

Adjusted control connections ran test all operations normal.

"Ran diagnostics, replaced complete pump motor assembly in unit. All functions checked ok at this time"

"Ran diagnostics, ordering replacement evaporator fan motor and sealer. ; ordrng 1 212643 (Sealer) and 1 Wp2315549 (Motor)"

"Ran diagnostics, replaced faulty control assembly in unit. All functions checked ok at this time"

Installed heater evaporator and compressor all tested normal.

Adjusted legs and rear panel all tested normal.

"The unit is not getting 240v. L1 has no power, and L2 has 120v. Need an electrician to check outlet. Informed Jake the construction manager"

Upon arrival and after installing the new part the unit is now working properly as designed. It heated up to 350 with no issues.