Unit not getting down to temp half frost patter on evaporator ; ordrng 1 W10879296 (Compressor) and 1 W10771114 (Filter drier) and 1 2188823 (Evaporator)

Adding part number ; ordrng 1 W11255718 (Dual water valve)

90 part failure ; ordrng 1 W11369198 (Compressor asm) and 1 W11357918 (Evaporator asm)

Customer cancel service/repair

Need to order; ordrng 1 WPW10324738 (Igniter) and 1 7432P14360 (Igniter)

Need to order ; ordrng 2 WP3387565 (Spring door)s and 4 W11366436 (Strike)s and 1 WP3406107 (Door switch) and 4 WP3389441 (Catch)s

Need to order; ordrng 1 W11195971 (STATOR) and 1 W10754448 (CLUTCH) and 14 W11027980 (Screw)s and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11449841 (GEARCASE) and 1 W11553312 (Washer)

"Checked the unit temperatures. Fresh food is between 34 and 37 degrees, while the freezer is between 0 and 5 degrees. When the technician arrived, he explained that the customer might have caught the temperature during the defrost cycle. He also mentioned that they had checked in the wrong area and found that the ice bucket was full of ice. The technician explained that it takes 2-3 days to fill the ice bucket from empty to full. The customer then compared the unit to the refrigerator in their garage and informed me that it has a different design. Despite the technicians efforts to reassure the customer that the unit is working as designed and explain that it can reach negative 4 degrees but it takes 24 hours to cycle to that temperature, the customer refused to work with us. They stated that if the unit cannot reach negative 4 degrees, they want a new one. The technician tried to ask the customer how long they had the unit set at a negative 4 degree setting, but the customer did not cooperate and simply said they want a new one, period, and said the unit was not working correctly. Sr#7741791612 talked to Latoya from trade care team to update status"

Need to order; ordrng 1 W11529425 (Water tube)

Tech to close parts NLA

called talked to Jonathan from techline verified that this unit is not repairable due to the parts not being available sr 7742012471

"Upon arrival I found unit struggling to drain, after vacuuming the drain hose it is now draining properly."

replaced open high limit thermostat and checked operations. ck ok; used 1 279816 (CUTOFF) from stock

Need freezer fan and housing ; ordrng 1 2315539 (Fan motor) and 1 Wp2163777 (Blade)

"Upon arrival I found unit not draining properly, after cleaning out drain hose it is now unclogged and draining properly ."

order parts; ordrng 1 W10899578 (drum) and 1 WP691366 (pulley-idr)

Found heating element wires loose connection

checked unit out cleaned filter unit is correct now

upon arrival no power to unit went into diagnostics and found loose wire to control reconnected now we have power

checked unit out cleaned trash from pump unit is correct now

Found obstruction in drain system

Closing out due to parts NLA

Ordering parts; ordrng 1 W11449840 (Gearcase) and 1 W10752283 (Wash plate)

Belt off motor pulley - reinstalled and tested - working as design

I replaced the control that was not working and unit checked ok; used 1 W11607637 (Control) from stock

"After running diagnostics and completing a full inspection, the unit appears to be functioning as intended. Compressor is working - I checked water flow and pressure both at the incoming line and to the cooling pan. With the filter removed, water flow was strong and consistent. However, once the filter was reinstalled, water flow and pressure were significantly reduced. A restricted or faulty filter can block proper water flow, which can lead to a lack of ice production. Advise customer replace filter ; ordrng 1 WPW10642928 (TIMER) and 1 WPW10563095 (RELAY-PTS) and 1 279827 (MOTOR-DRVE)"

Updated Sr number with tech line - submitted photos for review

Checked unit and replaced shorted UI. Ran test cycle and unit checks ok.

Checked unit and replaced leaky icemaker. Unit cycled and filled with water. Unit checks ok.

Customer so that the dryer was shutting off after starting the cycle going and opening the dryer. There is stopping wet bedsheets. Inside of the unit advised her that she cannot put clothes in here that are this wet. She needs to put them back in the washer and run a drain and spin cycle because if that water gets down inside the dryer can cause issues Me and the maintenance guy ran the dryer for over 25 minutes without it cutting off just fine but the customer threw her shopping wet clothes in and had to have been what was causing it to cut off because the water was just dripping down underneath the drum which is bad customer using and care dryer is operating properly all operations OK

Was not building condensation up inside the freezer. It was building condensation on top of the seal as the old issue due to me putting the old door back on last time I was out because it seemed like it was closing better. Went ahead and put the door back on that wasnt having condensation buildup on the outside of the seal and added some foam strips to it and re-molded the seal with the heat gun all operations OK now

Checked unit compressor is not staying on it does turn on for about 1 minute then cut off; ordrng 1 W11504449 (COUPLER) and 1 W11582579 (Compressor)

Replace parts doors open an close properly

Wrong part ; ordrng 1 W11220230 (Water valve)

Part was damaged ; ordrng 1 W11230995 (Magnetron)

Replace parts unit now cooling

"upon arrival i tested the unit water flow pressure - great pressure at dispenser and to icemaker. After, I ran the icemaker through a harvest tested - it was able to complete and call for water as normal. I did a power cycle to reset unit, customer will monitor - could not replicate claim, unit working as normal"

Needs control board ; O-emld tckt

unit need turn-motor replacement ; ordrng 1 W10642989 (MOTOR-TURN)

"replaced control,mand dispenser. unit tested ok."

unit has had a hard start capacitor put on compressor. cleaned front of condenser coil. unit is cooling. advised cust to monitor temp for 24 hours to recover.

Found bad igniter. ; ordrng 1 W11355922 (Igniter) and 1 Wpw10511278 (DSI board) and 1 W11355250 (Expansion board) and 1 W11620687 (Power max board)

Found bad control board. ; ordrng 1 W11620561 (Control)

Found shorted spark module. ; ordrng 1 W10898291 (Spark module) and 1 W11693498 (Spark mod)

Found E2 error for bad ice maker motor. ; ordrng 1 W11658802 (Ice maker)

Found bad damper motor & leaking filter head. Customer denied repairs.

"Replaced corroded and shorted harness, recirculating pump and interior drain pump."

"needs harness, est pending, pic taken"

found and replaced shorted cnt and cycled

Inspected the unit and did not find any abnormal sound. Recommended to use rinse aid for drying performance to help with the vent leaking SR 7742002986

"Ran diagnostic, no fault codes found, all unit functions checked ok at this time"

"Replaced faulty control elec, all unit functions checked ok at this time"

Ran diagnostic ordering replacement Control-elec ; ordrng 1 W11502823 (Control-elec)

I ran diagnostic and found error code F0E9 (off balance). I ran a drain and spin and unit is working as designed. I explained to customer how to properly load to keep balance load.

Unit needs seal system and parts are discontinued. I explained that to the customer.

I replaced oven door gasket.

I ran diagnostic and there was no error code. I explained to the builder to run it on time dry to bypass the sensors. Unit will turn off if sensors are not physically being touch by wet clothes. Unit is working as designed.

Replaced broken belt and checked operations unit is OK; used 1 341241 (Belt) from stock

Replace motor clamps shoot all seals and checked the operations unit is getting 240 on leg one to ground and leg two to ground is getting zero and from leg one to leg two the unit is getting 240. Customer was informed that they need an electrician due to unit working off of one leg unit is OK

Replace defected control unit is OK

Replaced defective control unit is OK Customer was informed that she cannot use 2 cups of soap nor two pods when washing her clothing.

Replaced defective control and checked operations unit is OK

Need bad washing pump ; ordrng 1 W10854710 (motor) and 1 W10503548 (fastener)

Unit will dispense wster for only 7 seconds. I called techline and they suggested to replace Panel UI. SR 7742008135; ordrng 1 W11642015 (Panel UI)

Will need water valve. ; ordrng 1 W11434044 (Water valve)

"Closing ticket, customer going with replacement unit."

"Replaced faulty evaporator, compressor drier. All unit functions now checked ok"

Replaced faulty control elec and lower harness. All unit functions checked ok at this time

Auth#K1ELHT1NL1.5 replaced compressor & evaporator.

Upon arrival i diagnosed unit. After inspection unit has bad water valve low water pressure. Customer approve repairs.; ordrng 1 W10897719 (Water Valve)

Installed control all test normal.

Installed gaskets all test normal.

The customer wanted to see if we would install a new jennair cooktop. Informed customer we are just a service company and don't handle the installation

Heating element reading open. All thermostats function properly. Replaced element and tested. The unit is now drying.; used 1 279838 (Element) from stock

replaced faulty icemaker for e2 error code and ran arvest and fill test. test ok; used 1 W11658802 (ICEMAKER) from stock

"Checked unit with tech line and everything was working as it's designed, the unit could not repeat the customers complaint and customer insisting that she wanted a new unit, tech line said unit is working as it's designed and to refer the customer to contact customer service File#. 7742006361"

Checked unit and replaced locked compressor and other sealed system parts. Recharged system and unit checks ok. Assisted by Tech JP. Talked to Rayshwn at Trade Partners Auth# k1elej0nl1.5

Installed the DSI board and the oven starts right up all operations OK unit operating as designed

"Customer said that the unit is not washing properly, but the unit into diagnostics and there is no error codes to be found. Checked everything underneath the washer. Everything is secure. Theres nothing inside the guard everythings plugged in properly. ran the unit through two diagnostic cycles and everything is checking out good all steps are completing unit is operating as designed. no issues detected unit was agitating And spinning. Customer just showed a picture with a white shirt that had a dirt stain on it, but I advised to them that the picture does not necessarily prove anything because the stain could be something that wont come out like if they spill oil on it or depending on what the stain was from, but the washer is operating as designed all operations OK"

Replaced faulty control. Unit is now working as intended no issues at this time. Ran unit through whole quick wash cycle to verify function

New part came in damage reordering part.; ordrng 1 W11465903 (LEFT FREEZER DOOR)

Replace parts unit now has water going to it

Found faulty pump and motor part order. ; ordrng 1 W11416362 (Pump and motor) and 1 WP3400071 (Screw)

Ran diagnostic replace faulty motor pump. All functions checked okay

Replace part unit tested properly

Replaced control board and lid lock twice. Operations are correct now

Unit is now leaking water out the front of icemaker ; ordrng 1 W11577195 (Icemaker) and 1 W10341329 (Dual valve)

replaced diffuser/damper. unit tested ok. 075515

Upon arrival I found unit not heating will need a heater element.; ordrng 1 WP3387747 (Heater element)

"Upon arrival I found unit motor overheating, will need a new motor. ; ordrng 1 W11234001 (Motor)"

"order parts 2wgt; ordrng 1 W11707254 (control board) and 1 W10898291 (module-spk) and 1 W11707169 (regulator) and 1 W10833885 (sensor) and 1 W11707173 (wire harness) and 1 W11707251 (wire harness), used 1 W11524031 (IGNTR-OVEN) from stock"

"Ran diagnostics, ordering replacement transformer, magnetron, capacitor and fuses. Pending further action ; ordrng 1 W10754299 (Magnetron) and 1 W11545872 (Transformer) and 1 W10705215 (Capacitor) and 1 W11256462 (Diode) and 2 W11707984 (Fuse)s"

Rebooted unit operations are correct now

Diagnosed dryer not heating. Cleared lint obstruction clogging duct vent. Unit now operating properly.

Noisy cool down motors; ordrng 2 W11248652 (Blower motors)s and 2 W11685616 (Convection motor)s

Noisy evaporator fan assy; ordrng 1 W11700250 (Icemaker) and 1 Wp2315549 (Fan motor) and 1 2169142 (Blade) and 1 W11263195 (Scroll)

Unit burners cut off while cooking and temp setting changes to H as if burner was turned off; ordrng 1 W11677629 (Ui)

"Different issue, replaced filter and valve assy. Operations are correct now"

"Upon arrival I replaced the belt and adjusted the feet, it is now working as designed and the sound went away."

"Upon arrival I found unit good, I looked under the machine and found the costumer overloading the unit, will document with techline."