Replaced shorted emitter boards and checked operation ok

Replaced burned receptacle and cord and checked operation ok

More parts had to be ordered; O-emld tckt

Checked operation of unit ok

Installed fitting to repair broken line and checked operation ok; used 1 Wp4373559 (Fitting) from stock

Ordering parts ; ordrng 1 W10688625 (Wire harness) and 1 W11088499 (Control)

replaced broken drain pump and ran test cycle. test ok; used 1 W11399437 (PUMP-WATER) from stock

Found obstruction under tub assembly causing unit to go off balance during spin. Removed obstruction from under tub assembly and leveled machine

Pending dispatch or authorization

Found shorted key on control. Removed and replaced oven control. Checked operation

Found unit working as designed customer not add enough clothes in the unit when running steam

replaced faulty parts unit is now working as designed

Found obstruction in evaporator fan blade. Removed obstruction from fan blade and reset cold control.

Order parts reschedule with customer2wgt; ordrng 1 WP4449751 (thrmst-fix)

"Checked unit and ran a full diagnosis and checked all components with Robert from Whirlpool Tech line and was informed by Whirlpool Tech line for repairs would consist of high voltage control and user interface and separator ,,,replacing the icemaker and door switch is not on the same connector from control. This is a different issue. If customer wants to proceed, she would have to pay for parts. Only Dt will not charge her any labor. The estimate would be on the document pictures for control and user interface and separator also remind customer that she has to have the power fixed before any parts can be ordered if she proceeds with repairs"

"Checked unit and air tower is full of condensation, I showed and explained to the customer to defrost the unit and to make sure they closed the doors correctly"

"I replaced the panel, drum and seal, unit started working fine"

replaced bad mag. dl auth# is w1egwo0nl2

"Checked unit and everything was working as it's designed, the customer is talking about, the wall that divides the freezer and refrigerator on the refrigerator side, where the vent blowers air and hits the wall when she opens the door that part sweats , I explained to the customer that it's normal because when warm air gets there it causes condensation"

"Upon arrival and after diagnosing, I noticed that the unit was not heating. After further diagnosing, I noticed that the diode was disconnected from the capacitor. Once I secured the connection and ran the unit. The unit heated with no issues. The unit is now working properly as designed"

"Checked unit and I got to the customer house the complain was totally different, the customer said that the unit is tripping the breaker as soon as she plugs in unit, so I opened the interior and isolated part by part, to find out what's causing the issue and after the customer saw me that I had the unit completely disassembled, not fining the problem, she told me I had to look at the back of the unit that the problem might be the compressor so when she said that I asked her twice if anyone else had been working on the unit or replaced any parts, she said no that no one had touched the unit, so I opened the back of the unit and I found exposed wires, that some one installed. an electronic device that don't belong to the unit, by cutting the main harness to install it, and they just wrapped it with electric tape and not secured, i documented with tech line and they said because of everything they did, I had to documented with safety, because it's a safety issue, so I called safety, and they said because everything they did to the unit the customer is responsible for any repairs and the warranty will not cover any parts nor seal system, customer said that's how they received the unit when delivered brand new, and nobody had touched it, so I referred them to contact customer service File# TL 7741888627File# Safety. 7741848743"

"Contacted Techlines, advised to order a motor and fuse. ; ordrng 1 W10909685 (Fuse) and 1 W11549461 (Motor)"

Unit operating properly. Customer had water line disconnected.

Close-out call per Susan

"replaced broken front panel clip and nuts and checked operation. ck ok; used 1 W10854425 (clip), and 2 WP98234 (nuts) from stock"

Cooktop needs burner and burner switch. Parts no longer available.

"Brand unit through cycle and the dryer is drying properly and everything is heating up. I advised a customer that they either had too many clothes in the drum during the cycle or the vent needs to be cleaned out, but the dryer is operating properly and theres no issues with the unit. All operations OK"

"Upon arrival, and after further diagnosing, I noticed that the unit was not heating properly. Once I pulled the unit out, I noticed that the heating element had a loose connection once I secured the connection and ran a diagnostic cycle. The heating element turned on with no issues, the unit is working properly as designed."

upon arrival unit not heating went into diagnostics and found faulty cutoff replaced both from t/s unit is mow heating; used 1 W10900067 (cutoff) from stock

Closing out for trip and diagnostic.

Closing out for trip and diagnostics

Found bad fan motor support. ; ordrng 1 W11750811 (Fill line kit) and 1 W11228713 (Scroll) and 2 2176759 (Grommet)s and 1 2315549 (Motor) and 1 2169142 (Blade)

Parts nla. Closing ticket out

Parts no longer available. Closing out for trip and diagnostic.

Unit wont turn off after you start the oven need user interface ; ordrng 1 W11637090 (Main control)

"reattached loose heating element - tested, working as normal"

reinstalled belt around motor pulley & tested - operating as normal

Found water leaking from inlet tube to ice maker. Adjusted inlet tube and cycled ice maker.

Found faulty control board. Removed and replaced control board. Ran recalibration and tested

Found left front burner valve broken. Removed and replaced valve assembly. Reinstalled cooktop and tested

Found freezer door gasket not sealing properly and causing ice to collect on evaporator fan. Adjusted freezer door gasket and cleaned ice from evaporator fan blade. Reset cold control

Found open fuse. Removed and replaced thermal fuse. Reset breaker and tested. Breaker tripped. Customer needs electrician

Replaced faulty suspension rods. Unit is now working as intended no issues at this time

Replaced faulty ice maker. Unit is now working as intended no issues at this time

Took unit apart to replace control and I found a loose wire at microwave appliance manager. Replaced wire correctly. Unit is now working as intended no issues at this time

Installed parts all ops okay put unit into diagnostic test and ran cycle everything was working properly and passed test

Unit will not ignite on the bake or the broil need to order a DSI board along with control board; ordrng 1 W10920631 (DSI board) and 1 W11520700 (Main control)

The new front panel is damaged. Also need the side panels re-ordering all parts.; ordrng 1 W11047750 (Left trim) and 1 W11047752 (Right trim) and 1 W10878402 (Console panel)

"F9E2 long drain electrical issue F8E4 Float switch open Customer said she does pre wash her dishes using Dawn then when I told her if any of the dawn soap is getting left on the dishes and put in the dishwasher. It can definitely cause this issue then she said oh no I dont pre-wash with Dawn soap I 100% know better than to put Dawn soap in the dishwasher I just advised her well if you do its not bad that you used on soap washing them in the sink. Just make sure youre rinsing it all off before you stack them inside the dishwasher.Ran the first diagnostic test and had lots of suds buildup without putting any soap in the unit let it complete the cycle and ran it a second time after draining it all out still had a big suds buildup did the same thing. A third time still had a good amount left of suds so I told the customer to put some oil in it about a tablespoon and we ran a fourth to kill the studs and drain it all out, and I informed the customer that the issue we are having is all in the studs depend depending on whether it is the dishwasher soap that we are using or the dawn soap getting inside the dishwasher, but the unit is functioning as designed.CALLED INTO TECHLINE TO DOCUMENT SR#7741887291"

I replaced the pump and motor and unit started working fine

Upon arrival i removed unit to service. I replaced parts. After replacement i tested unit. Unit is now dispensing soap. I left old parts with customer. Unit is working as designed.

Upon arrival i diagnosed unit. After inspection there where no error codes in unit. Customer said problem is with lower oven not heating. I tested heating elements both working. I set unit to bake unit is heating reached set temperature. I called techline to give temperatures unit is not showing signs of not heating on the contrary is heating more. (Picture attached).Unit is working as designed. SR#7741881271

Upon arrival i replaced parts. Removed unit after replacement i tested unit. Unit light turns off functioning and turntable working normal (pictures attached). I left old parts with customer. Unit is working as designed.

Upon arrival i replaced part. After replacement i tested unit. Unit no longer in flood mode. Passed diagnostic cycle. Unit is working as designed.

Ordering Icebin assembly ; ordrng 1 W11452364 (Bin)

"Replaced faulty control elec, spark module and ignite. All unit functions now checked ok"

Replaced both faulty pump and control elec. All unit functions checked ok

"Dryer starts spinning and then shuts off right after. Motor is bad and needs to be replaced, pcb also recommended for replacement. Console was cracked on arrival so will replace and humidity sensor is also reading open; ordrng 1 W11525996 (Pcb) and 1 W11413566 (Console) and 1 W11549461 (Motor) and 1 WP3387223 (Sensor)"

Diagnosed unit and found broken ice maker ordered part; ordrng 1 W11700250 (Ice maker)

Replaced shorted control board unit checks ok

Replaced shorted board ran and tested unit checks ok

Reset dishwasher ran and tested unit checks on

Unit still not working replaced parts now unit leaking freon from the precooked assy need to call techline on next steps they are closed; ordrng 1 W11678305 (Pre cool)

"Inspected and found fridge water pressure very low. Removed filter and still very low Removed water supply line to check if water was entering the unit and strong pressure going into fridge but not dispensing and low,thin ice production. Asked customer when was last time filter was replaced, she was not sure. Advised to replace filter and monitor, if issue continues I would send quote for dual water valve if needed Sent quote for dual water valve W11043013 and uploaded picture for documentation"

Replaced evaporator cover

"Arrived at customer home to replace cooktop light indicater harness Noticed that the entire cooktop edge was sealed with silicone, advised before moving forward that I would need to break the seal to remove cooktop and that builder would have to reseal and that if she was ok with it before proceeding. Mrs was ok with that. Replaced harness and tested. Mrs tested aswell, all burners and lights coming ON"

Replaced heater and thermistor

Arrived at customer home to replace heater grid and found ice bin full of iceWent ahead replaced grid incase it intermintanly works

Found bad valve. ; ordrng 1 W11645245 (Valve)

SR#7741879780 per Techline get control; ordrng 1 W10830278 (Supply board) and 1 W10843055 (Control) and 1 W11482383 (Valve)

Replaced bad elements.

Wrong parts ; ordrng 1 WP12729128 (Defrost heater) and 1 W11249952 (Evaporator fan motor)

Checked unit for leak at drier repair area recharge unit now cooling

Replace part unit tested properly

Replace burner heads orifice was for rear need the front ; ordrng 1 W11234417 (HOLDER-ORF) and 1 W11197500 (HOLDER-ORF left)

Replace defected control unit tested OK now

Order parts ; ordrng 1 W11635510 (Compressor) and 1 W11546692 (Evaporator)

Found control needed to be recalibrated reset it youre working OK now

Replace damage door upon delivery

Order part ; ordrng 1 W10316760 (THERMISTOR KIT)

Replace bad icemaker not working properly

"Replace control board, both thermistors, harness and evaporator motor - plug the unit in and was able to hear the compressor turn on and here the flow of coolant. Customer monitor for the next 2 to 3 days"

"Replaced control, valve and ignitor."

"Replaced control, console, encoder, latch and strike."

Installed badge

Need reorder 2 black cartridges ; ordrng 2 JGA8100ADB (cartrige)s

Need to reschedule for result of data logger Data logger #4 refrigerator. Data logger #6 freezer; schdld next appmnt for 7/3 THU !

Need gas burner assembly replacement ; ordrng 1 W11652257 (BURNER ASSEMBLY)

ice build up on freeze back panel ordering evap motor assembly ; ordrng 1 W11603851 (motor evap)

"Ran diagnostics, replaced main control assembly per service pointer. All functions checked ok at this time"

Install parts ran diagnostics test all operations OK unit is operating as designed now

Installed all parts ran unit for diagnostics test and it is no longer throwing any error codes and its also not leaking any water after test unit is operating properly now all operations OK also informed the customer about pre-washing dishes and making sure that all of the dishes are rinsed off 100% leaving no dish soap residue on the dishes before theyre getting put into the unit because that will cause it to overflow into the tray and throw the F8E4 error code but other than that the unit is operating properly and no longer throwing any codes all operation okay

"Customer said it was making a super loud noise, but he also did mention that the knob was loose and he thought it was just when the fan would come on the knob was rattling on the shelf so I tightened everything down and put the unit into diagnostics and ran the freezer fan andwe could not get any noises to come out of it. He also did mention that the whole freezer section was completely empty when it was making the noise he just now put stuff in it and hasnt heard it since. Advised him that that could have caused some rattling with the drawers being empty, but not on hundred percent guarantee tightened everything down and put back as designed everything is operating properly all operations OK"

Latch was not installed properly. I ran diagnostic and there was no error codes. Unit is working as designed.

Assisted JL

"Upon replacing the parts, the unit began to work properly as designed"

"Upon replacing the control board, the unit began to work properly as designed. The unit was no longer going into drain mode and it passed a diagnostic cycle with no error codes."

"Upon arrival and after diagnosing, I noticed that the light puck was blown. The unit will need new light pucks.; ordrng 2 WPW10562734 (LIGHT PUCK)s"

"Upon arrival and after diagnosing, I noticed that the unit was not heating. The unit console was not properly responsive. Will need to order parts for heating issue.; ordrng 1 W11050897 (THRMAL CUT OFF) and 1 WP338906 (RADIANT SENSOR) and 1 WP8577274 (THIRMISTOR) and 1 8530590 (USER INTERFACE) and 1 8530588 (CONSOLE) and 1 280119 (GAS BURNER ASSEMBLY)"

Ordering parts ; ordrng 1 W11413407 (Housing) and 1 W11413340 (Drawer) and 1 W11510463 (Control)