"Attempted repair, unit will need replacement fresh food evaporator. Pending further action ; ordrng 1 W10865322 (Evap)"

Found main drain line needed service working ok now no leaks or any issues

"I replaced the magnetron, cap, and diode, unit started working fine"

Will need control board and lower harness. ; ordrng 1 W11513246 (Control board) and 1 W11643701 (Lower harness)

Diagnosed unit and found shorted wash motor ordered part; ordrng 1 W11680075 (Wash motor)

"Ran diagnostic replace seal system, compressor, evaporator and dryer. vacuum and charge unit, all functions checked okay"

ASSISTED JL

Needs new heater ordered; ordrng 1 W10518394 (Heater)

Diagnosed unit and found ice bin full broke up ice unit checks ok

I ran diagnostic and didn't find any error codes. I ran cycle and heater is coming on. There was no rinse aid being used. I explained to maintenance about letting resident know to use rinse aid. Unit is working as designed.

I replaced the control and unit checked ok

"Ran diagnostics, replaced faulty water pump assembly in unit. All functions checked ok at this time"

Part order due to low water flow.; ordrng 1 W10870921 (Valve)

Recalibrated unit temp till rises shorted temp sensor or control ordered part; ordrng 1 W11448962 (Control board) and 1 W11598120 (Temp probe)

called and talked with cust he was worrid about fins on evap bieng bent a little let cust know that it was not damaged asked cust if any damage was outside fridge he said no cust was not happy that he had to take a day off work

Found bad control replace same part all ok now

Order part ; ordrng 1 W11565030 (Latch)

"Checked unit and fan blade was stuck with filter, I fixed it and unit checked ok"

Order parts reschedule with customer; ordrng 1 W11236851 (diffuser)

replaced faulty clutch and slider and broken screw and ran test cycle. test ok; used 1 W10752189 (SCREW) from stock

Replacedcontrol board and lid lock Tested and working properly

)rder parts reschedule with customer2wgt; ordrng 1 W11735316 (CNTRL-ELEC) and 1 W11670519 (LATCH) and 1 W11643701 (HARNS-WIRE)

gave control to maint unit checked out

changed out control unit checked out let cust know not to overload unit or thay could get weter cloths unit checked out

changed out door glas and handel unit checked out

"Ran diagnostics, replaced console and appliance manager in unit. All functions checked ok at this time"

Replaced bad control & blower.

found and replaced stalled im

needs cnts; ordrng 1 w11722788 (pnl) and 1 w11752393 (cnt) and 1 W10642989 (motor-turn)

"found cust overloaded unit , which caused off balance causing cabinet damage, due to misuse and neglect to stop unit before damage tpss is not paying for cabinet , sr 7741866389"

need evap; ordrng 1 W10218037 (evaporator)

I replaced belt.

Found faulty thermistor to refrigerator compartment evaporator coil. Removed and replaced evaporator cover. Reset cold control

Found faulty door switch part order ; ordrng 1 WP3406107 (Door switch)

Found unit operating as intended. Did not detect any ammonia smell coming from the refrigerator. Told customer that unit does not use ammonia refrigerant as that was the cause of the service call

Diagnosed unit and found sound level normal ran and tested unit checks ok

Order parts reschedule with customer; ordrng 1 W11347840 (ICE-CONTNR) and 1 W11573761 (CHUTE)

upon arrival repaired leaking hose unit is now dispensing water and making ice . advise maintenance to replace filter dur to being clogged and not letting water dispense

oven not working customer didnt answer ordering parts; ordrng 1 W11520700 (control) and 1 W11450459 (electrode bake) and 1 W10333842 (electrode broil)

"Replaced dryer, couplers and installed freon. Repaired seal system that leaked at the coupler"

Order parts ; ordrng 1 W11712995 (L hinge) and 1 W11766665 (Hinge)

checked unit out cust wanted water line to fridge changed out let cust know thay would have to contact plummer we do not service that

upon arrival went into diagnostics and cleaned clogged drain pump unit is now draining as design

adjusted upper and lower refrigerator door hinges for proper closure and alignment. ck ok

"Spoke with customer and he told me that whenever they run the dryer has a funny smell so I ran the dryer for about 10 minutes and did not smell anything weird coming out of the unit and then the customer said I have to put clothes in there for it to make the smell and I told him well if the dryer is making a smell and having an issue it should be making it without the clothes in there and I told them that if its only doing it with the clothes in there, then it could be because the vent is cloggedand its not allowing the proper airflow and is trapping the heat inside of the unit or drying delicate clothes at too high of heat. Need to call in and document the ticket. This is not a callback. Completely different issue from the last call out SR#7741904150"

Dryer was not doing anything when trying to start a cycle besides click replace the thermal fuse inside of the dryer and everything was operating properly unit was heating up all operations OK; used 1 W10693363 (Thermal fuse) from stock

Checked unit and replaced shorted control with pressure sensor fault. Ran auto test cycle and unit checks ok.

Checked unit and replaced open lower harness and pump. Ran auto test cycle and unit checks ok and no leaks detected.

Checked unit and replaced shorted icemaker. Ran test cycle and unit filled with water. Unit checks ok.

Checked unit and replaced noisy air diffuser. Ran test cycle and unit checks ok.

replaced bad icemaker

"replaced pump, and pads. unit tested ok."

unit is making ice at this point per cust he was unpluging and repluging unit in googaling how to rest im let him know that if unit is making ice cust would owe sc fee if we found no issues he wanted to cancel

Upon arrival and after installing the new parts the unit passed a diagnostic cycle and is now working properly as designed

"Vent hose kincked at back, causing dryer not to dry properly, but unit is heating up at exhaust around 180. All thermostats are working properly and element as well. After fixing the vent, i found the unit clogged inside the walls, and the customer will need to get the vents cleared for proper air flow"

Ordering parts ; ordrng 1 W11306302 (Control) and 1 W10518394 (Heater)

checked unit out unit needs new shocks let cust know I would order new shoks for unit cust was not happy said he wanted a new unit I let him know that I dont have that power to contact his warr company he called and thay told him I would have to say unit is not repairable he called me back and damanded that I close the ticket out and deam it non reparable again I told him I did not have that power I would order his parts he was not happy and told me to watch my F****** back I will find you and sent threatening text msg I linked to quick pics unit will not be serviced called tpss doc with them reff 7741406384 no more service to cust!!!

Part order due to no ice production.; ordrng 1 W10251076 (Ice maker assembly) and 1 W10341320 (Valve)

Diagnosed leaking dryer. Checked water steam valve. All operations were operating properly.

Part order due to no pump and motor operations.; ordrng 1 W11525550 (Pump)

Installed new control. Operations are now correct.

Part order due to leaning ice maker causing leak.; ordrng 1 W10790819 (Ice maker assembly)

replaced shorted control board and ran test cycle. test ok

replaced faulty control board and control panel and replaced faulty pump/motor assy.and broken spray arm and owi sensor. ck ok

"Freezer section reading 13 degrees Refrigerator side 34 to 36 degrees Customer said that the freezer stops freezing and they have lost 300$ worth of food but the refrigerator side keeps everything perfectly cool and never has problems and the freezer goes as high as 44 degrees and will stay there for 1 or 2 hours but the refrigerator side is always the same and I explained to the customer that is not possible if the freezer side is going above freezing the refrigerator side is going to get hotter as well because the only reason it is cooling is due to the freezer section freezing I explained to him that the evaporator in the freezer in the fan is what cools the refrigerator side and if you were seeing drastic changes in temperature in the freezer, you were going to get those drastic changes and your refrigerator as well Hears a clicking sound coming from the fridge every now and then when temp is high and I told him its most likely the defrost heater then Call the unit and Techline and documented the findings from being out at the house and they said we cannot go off of the digital temp sensor pictures that the customer is taken. We have to go off of the temperatures that were found whenever we were diagnosing the unit which were with inspect Techline says that they do not see an issue with the unit. And also explained that same thing about the refrigerator section would see a change as well if the freezer is having a drastic change in temperature because that is the only way it gets cold. customer also mentioned multiple times about getting another refrigerator and I insisted I do not have any control over that but you are more than welcome to call in to customer service and let them know your opinion and your satisfaction with the unit SR#7741571736"

Inverter issue ; ordrng 1 W11504539 (Inverter) and 1 W11504545 (Magnetron) and 1 W11131760 (Cooling fan) and 1 W11289998 (Control)

Need to order ; ordrng 2 W11492266 (Control)s and 1 W11317944 (Control)

Order parts ; ordrng 1 W11598175 (CONSOLE) and 1 W11448961 (Control)

Upon arrival i replaced part. After replacement i tested unit. Unit no longer in flood mode. Passed diagnostic cycle. Unit is working as designed.

I recalibrate the unit and unit checked ok

Unit needs control board ; ordrng 1 W11603810 (Control)

Adjusted relay ran test all opeations normal

Intermittently working 10 2; ordrng 1 W11611303 (Harness) and 1 W11412299 (Door latch)

Adjusted reservoir and water line ran test all operations normal.

upon arrival no ice is being made went into diagnostics and found frozen chute causing no water to go to icemaker used my hair dryer to unfreeze it unit is now making ice

Found bad control. ; ordrng 1 W10888661 (Control)

Fixed door striker and now closing easier

bad tub needs replacing 2m3wt edwin auth# is w1elb60xpl1.5 and customer will be charged for the dryer unimstall; ordrng 1 w11460604 (tub) and 1 w11316914 (strike)

Checked unit and controls are not working ; ordrng 1 W11492283 (Control) and 1 W11620692 (Control)

Prior parts installed replacing defective parts; ordrng 1 WPW10143759 (dryer) and 1 W10233960 (compressor)

Found shorted timer ordered part; ordrng 1 W11566735 (Timer)

part order; ordrng 1 w11670519 (lid lock)

"Checked unit and the screw that holds the motor broke off, the suspension is all weak ; ordrng 1 W10365754 (Stator) and 1 W10365755 (Rotor) and 1 W11253212 (Screw) and 1 W10409998 (Tub) and 1 W10253476 (Screw) and 4 W11415987 (Shockabsr)s and 1 W11266650 (Spring s)"

"Checked unit and ran ice maker in diagnostic and everything passed, I advised the customer if it doesn't work to give us a call and we will order the Icemaker"

"Ran diagnostics, customer advised on possible interference with freezer door closure and unit functions. Unit working as designed. Customer to monitor"

Order control; ordrng 1 W11627517 (Control)

Cleared blocked blower and advised consumer to have vent cleaned. Checked operation ok

checked and found that customer vent were blocked up advised them to clean vent and all function ok

Order part ; ordrng 1 W11596134 (Fill tube)

We'll need double label for repairs all screws burner caps and orifice heads are rusted out And all the orifice are nla and screw are nla; ordrng 8 7101p68560 (screws)s and 2 7257p00660 (orifice)s and 1 7527p02860 and 1 752p11460 and 1 WPW10406243 (burnr-head) and 2 WPW10406797 (burnr-head)s and 1 WPW10406878 (burnr-head)

replaced bad suspension; used 1 W11130362 (SUSPENSION) from stock

Order control; ordrng 1 W11608056 (Control)

Repaired broken rail mullion and checked operation ok

Replaced heater assembly and checked operation ok

"Order thermostat, magnetron and appliance manager; ordrng 1 W10891908 (Control) and 1 W11409822 (Magnetron) and 1 WP4375079 (Thermostat)"

Do not order. Consumer considering processing another unit; ordrng 1 W11481722 (Actuator)

Cannot get heat exchanger. Consumer to purchase new unit; ordrng 1 W10841139 (Compressor) and 1 876765 (Tubing) and 1 2259329 (Heater pan (nla))

Sani rinse blinker ; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control) and 1 W11513255 (Valve) and 2 W11513248 (Latch)s

Installed control all test normal.

Installed compressor and evaporator ran test all operations normal.