We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Rosharon, TX 77583
derrick
Job Details:
03/07/2022
Order parts; ordrng 1 W10687342 (Door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS3
Near Rosharon, TX 77583
derrick
Job Details:
03/07/2022
Do not order parts; ordrng 1 W10805015 (Sump)
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS02
Near Magnolia, TX 77354
gary
Job Details:
03/07/2022
"Replaced main console, control and blower motor in unit. All functions checked ok at this time"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Magnolia, TX 77354
gary
Job Details:
03/07/2022
Unit not responding to board received will need to re order along with console ; ordrng 1 W11165145 (Console) and 1 W11120155 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near The Woodlands, TX 77375
gary
Job Details:
03/07/2022
"Ran diagnostics, temps along with all functions checked ok at this time customer advised on possibly try to get a recording on intermittent sound. Pending further action"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Richmond, TX 77407
martin
Job Details:
03/07/2022
Needs spark module and igniters; ordrng 4 WPW10515459 (Igniters)s and 1 WP6610341 (Spark module)
We serviced a
[UIS # 383904] REFRIGERATOR
Model n/a
Near Richmond, TX 77407
martin
Job Details:
03/07/2022
Needs ice maker and water valve ; ordrng 1 W11284458 (Ice maker) and 1 WPW10179146 (Water valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0A
Near Richmond, TX 77407
raul
Job Details:
03/07/2022
Replaced harness and thermistor
We serviced a
WHIRLPOOL COOKTOP
Model GJC3634LB02
Near Friendswood, TX 77546
chris
Job Details:
03/07/2022
Replaced faulty switch. Unit is now working as intended
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW4
Near Houston, TX 77075
chris
Job Details:
03/07/2022
Found faulty door switch. Replaced door switch. Unit is now working as intended; used 1 WPW10569603 (Door switch) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Sugar Land, TX 77478
derrick
Job Details:
03/07/2022
Order parts; ordrng 1 W10253005 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Sugar Land, TX 77478
derrick
Job Details:
03/07/2022
Order parts; ordrng 1 W11370574 (Compressor) and 2 W11504415 (Lockring)s and 2 W11504431 (Lock ring)s and 2 W11506619 (Lock ring)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBMS00
Near Richmond, TX 77406
martin
Job Details:
03/07/2022
Inspected fridge and found compressor running but not cooling properly. No obvious signs of leak but feels like low on charge. Will reorder sealed system due to failure. ; ordrng 1 XXXXXXX (Fridge evaporator) and 1 WPW10608485 (Freezer evaporator) and 1 W10276644 (Compressor)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS5
Near Houston, TX 77082
raul
Job Details:
03/07/2022
Needs control board; ordrng 1 W11552018 (Control board)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Richmond, TX 77407
martin
Job Details:
03/07/2022
Ran diagnostics and pump and motor did not engage. Provide quote for customer for part and laborPump n motor WPW10605057 $318Labor to install part $109Total: $427 PENDING CUSTOMER APPROVAL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Houston, TX 77044
Louis R
Job Details:
03/07/2022
not cooling. fresh food evap iced up. replaced ff fan motor kit. test ok.
We serviced a
MAYTAG DRYER
Model MEDB835DW2
Near Pearland, TX 77584
chris
Job Details:
03/07/2022
Motor came in damaged part order ; ordrng 1 W11126010 (Motor) and 1 W10837240 (Idler pulley)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7HS02
Near La Marque, TX 77568
Gary L
Job Details:
03/07/2022
Found faulty control board order parts ; ordrng 1 W11253187 (Control board) and 1 W11253188 (Control board) and 1 W11105008 (Display board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Houston, TX 77070
donnie
Job Details:
03/07/2022
Helped KD repair ref. Operations are correct now
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Tomball, TX 77377
gary
Job Details:
03/07/2022
"Ran diagnostics, customer advised on unit functions. Unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS975SIDM00
Near Humble, TX 77346
Louis R
Job Details:
03/07/2022
not cooling.FF evaporator iced up. replaced thermistor and fan kit.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Alvin, TX 77511
Gary L
Job Details:
03/07/2022
Helper complete
We serviced a
MAYTAG WASHER
Model MVWB980BG0
Near Humble, TX 77396
Louis R
Job Details:
03/07/2022
"order additional parts. since last trip, water leaked thru tub seal, shorted rotor, stator, rps sensor and drain pump. inner basket seized on shaft.; ordrng 1 WPW10409079 (pump-water) and 1 W10549509 (basket) and 1 W10222008 (filter) and 1 WPW10178988 (sensor) and 1 280146 (rotor) and 1 WPW10419333 (stator)"
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX535HPS00
Near Montgomery, TX 77356
james
Job Details:
03/07/2022
Order part reschedule with customer. Replaced open cutter grid3wgt; ordrng 1 WPW10485951 (transformr)
We serviced a
KITCHEN AID OVEN
Model KODE300ESS00
Near Conroe, TX 77304
james
Job Details:
03/07/2022
Checked unit and replaced apliance managers due to oven jumping temps. Ran test cycle and unit checks ok.
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near Houston, TX 77048
chris
Job Details:
03/07/2022
Replaced faulty manifold. Unit is now working as intended no leaks at this time
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Friendswood, TX 77546
johnny
Job Details:
03/07/2022
Found loose connection at water valve unit is working as intended no issues found at this time
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Friendswood, TX 77546
johnny
Job Details:
03/07/2022
Found unit off balance readjusted cab legs unit is working as intended no issues found at this time
We serviced a
WHIRLPOOL DRYER
Model WED7590FW0
Near Houston, TX 77006
ben
Job Details:
03/07/2022
replaced shorted belt switch
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Houston, TX 77004
ben
Job Details:
03/07/2022
order parts; ordrng 1 W10869886 (knob) and 1 W10681353 (knob) and 1 w11334605 and 1 w11367297 and 1 w11502170
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Dickinson, TX 77539
johnny
Job Details:
03/07/2022
Found faulty heater part order no return date ; ordrng 1 W11226501 (Heater)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706EBS01
Near Bellaire, TX 77401
anthony
Job Details:
03/07/2022
Replaced faulty evap and 3 way valve customer to monitor unit and call back if it doesnt start cooling properly after 48 hours
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Houston, TX 77056
ben
Job Details:
03/07/2022
checked unit adjusted the blower housing and checked operation
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Cypress, TX 77433
kayla
Job Details:
03/07/2022
Replaced broken part. Mr claims this part has broken three times already and is frustrated. Advised manager at ASI for claims and returning parts for documentation.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Houston, TX 77082
raul
Job Details:
03/07/2022
Replaced strike and lid assembly
We serviced a
WHIRLPOOL DISHHWASHER
Model WDT750SAKZ
Near Houston, TX 77098
ben
Job Details:
03/07/2022
order parts; ordrng 1 w11462458 and 1 w11460962 and 1 w11460908
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608EPA01
Near Houston, TX 77057
anthony
Job Details:
03/07/2022
Replaced faulty modules all ok no problems ; used 2 W11462342 (Led) from stock
We serviced a
KITCHENAID ICEMAKER
Model KUIC15POZP2
Near Houston, TX 77024
anthony
Job Details:
03/07/2022
Reset control and retested all ok no problems if issue returns unit will need new water valve assembly
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW0
Near Houston, TX 77017
chris
Job Details:
03/07/2022
Replaced faulty handle and drawer. Unit is now working as intended no leaks at this time
We serviced a
JENN-AIR STOVETOP
Model JGD8345ADW
Near Houston, TX 77005
ben
Job Details:
03/07/2022
replaced ignitors and harness
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS1
Near Houston, TX 77005
ben
Job Details:
03/07/2022
"order part; ordrng 1 W10124096 (fan,motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Seabrook, TX 77586
johnny
Job Details:
03/07/2022
Found faulty water valve part order no return date ; ordrng 1 W10341320 (Water valve) and 1 W10735398 (Filter) and 1 W10538994 (Reservoir) and 1 W11256965 (Control board)
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Cypress, TX 77429
kayla
Job Details:
03/07/2022
Electrical issues. no errors codes. Ordering parts. 3 wgt 2 tech with DO.2x paycode: K11X8G1NL2; ordrng 1 W11086141 (UI console asy stainless) and 1 W11179310 (Main ctrl elec has power) and 1 W10801665 (Ctrl elec without power supply) and 1 W10860984 (Lower fan motor) and 1 W11245567 (Blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Houston, TX 77070
kayla
Job Details:
03/07/2022
Freezer fine. Mrs claims to be intermittently in deli drawer to have frost only deli and produce. Ordering main ctrl.; ordrng 1 W11399844 (Ctrl board elec)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Houston, TX 77024
anthony
Job Details:
03/07/2022
Replaced faulty latch assembly all ok no problems ; used 1 W11457841 (Strike) from stock
We serviced a
WHIRLPOOL OVEN
Model JGRP548HL
Near Cypress, TX 77433
donnie
Job Details:
03/07/2022
Right hinge is correct left hinge correct part number wrong part; ordrng 1 W11390106 (Left hinge) and 1 W11390125 (Right hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Pearland, TX 77584
Gary L
Job Details:
03/07/2022
Helper complete
We serviced a
JENN-AIR OVEN
Model JJW2730DS00
Near Cypress, TX 77429
donnie
Job Details:
03/07/2022
Removed wall oven and replaced ui assy. Operations are correct now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Cypress, TX 77429
donnie
Job Details:
03/07/2022
Replaced ice bin and cube solenoid. Operations are correct now
We serviced a
KITCHENAID COOK TOP
Model KGCU467VSS
Near Cypress, TX 77429
donnie
Job Details:
03/07/2022
"Removed cooktop, separated top from middle of cooktop. Replaced spark module and 4 igniters"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC7HB04
Near Houston, TX 77070
donnie
Job Details:
03/07/2022
Need more parts; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Houston, TX 77077
jerrell
Job Details:
03/07/2022
Installed evaporator fan and blade all test normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Ames, TX 77575
ricky
Job Details:
03/07/2022
found and replaced warped seal
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC1
Near Houston, TX 77084
jerrell
Job Details:
03/07/2022
Need to order; ordrng 1 W11410329 (Control) and 1 W11351728 (Control panel)
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Houston, TX 77084
jerrell
Job Details:
03/07/2022
Need to order.; ordrng 1 W11454372 (GEARCASE) and 1 W10721967 (CAM) and 1 WPW10006384 (BELT) and 1 W10832724 (Motor) and 1 W10846191 (Wash plate) and 1 W10521298 (Basket)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Cypress, TX 77433
kayla
Job Details:
03/07/2022
"Error codes F8E4, F8E2, F9E1, F9E2... ordering parts needed. 3 wgt; ordrng 1 W11462459 (Ctrl elec) and 1 W11545764 (Float switch) and 1 W11497943 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Houston, TX 77345
jerrell
Job Details:
03/07/2022
Readjust electrical connections all test normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIZ00
Near Houston, TX 77041
jerrell
Job Details:
03/07/2022
Installed listed parts all test normal.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Houston, TX 77072
martin
Job Details:
03/07/2022
Assisted RY with 2man job
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Humble, TX 77346
leonard
Job Details:
03/07/2022
order parts 2wgt; ordrng 1 W10642989 (motor-turn) and 1 W11245707 (support) and 1 W11367904 (turntable)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS05
Near Galveston, TX 77554
miguel
Job Details:
03/07/2022
order parts; ordrng 1 wpw10121140 (filter housing) and 1 wpw10159842 (water valve)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS
Near Pearland, TX 77584
johnny
Job Details:
03/07/2022
Found broken igniter part order no return date ; ordrng 1 W11428831 (Igniter)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNZS0
Near Dickinson, TX 77539
miguel
Job Details:
03/07/2022
order part; ordrng 1 w10124096 (condeser fan motor)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW
Near Houston, TX 77040
jerrell
Job Details:
03/07/2022
Tech to close out for diagnostics per office
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXPA8
Near Galveston, TX 77554
miguel
Job Details:
03/07/2022
order part; ordrng 1 wp8534853 (hindge) and 1 wp8534854 (hindge)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Spring, TX 77373
kayla
Job Details:
03/07/2022
Mrs needs vents cleaned. element and all thermistors are out. Mrs to contact WPL for paycode. Ordering parts. 3 wgt; ordrng 1 WP8577274 (Thermistor) and 1 WP3387747 (Element) and 1 WP8557403 (Thrmst fix) and 1 280148 (Cutoff)
We serviced a
WHIRLPOOL DRYER
Model WED85HEFC0
Near Friendswood, TX 77546
chris
Job Details:
03/07/2022
Replaced faulty element. Unit is now working as intended
We serviced a
KITCHENAID WASHER
Model WTW5105HW0
Near Houston, TX 77079
anthony
Job Details:
03/07/2022
Customer is using a water softener system adjusted fill cups and reset control all ok no problems
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Galveston, TX 77554
miguel
Job Details:
03/07/2022
order part; ordrng 1 W11188527 (cntrl)
We serviced a
AMANA MICROWAVE
Model AMV2307PFS05
Near Houston, TX 77074
anthony
Job Details:
03/07/2022
Removed door latch cover and adjusted push button to operate properly all ok no problems
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dayton, TX 77535
ricky
Job Details:
03/07/2022
needs diff; ordrng 1 w11175955
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAB3
Near Porter, TX 77365
leonard
Job Details:
03/07/2022
adjusted simmer flames and checked all operation s. ck ok
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near Dayton, TX 77535
ricky
Job Details:
03/07/2022
"replaced shorted parts, advised tech line, per robert no further repair file 7733122886; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Humble, TX 77346
leonard
Job Details:
03/07/2022
checked unit and ordered parts for repair and Whirlpool advised they are replacing unit. returning parts
We serviced a
ROPER WASHER
Model RTW4516FW
Near Galveston, TX 77550
miguel
Job Details:
03/07/2022
checked over unit. found bad belt. instaled new belt. unit working as designed; used 1 WPW10006384 (BELT) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Houston, TX 77055
jerrell
Job Details:
03/07/2022
Need to order; ordrng 1 W11316246 (SWITCH-WL) and 1 W11456953 (HOSE)
We serviced a
KITCHEN AID MICROWAVE DRAWER
Model KMBD104GSS
Near Missouri City, TX 77459
roosevelt
Job Details:
03/07/2022
bad console and dl auth# is k11wu70nl2; ordrng 1 w11486769 (console)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Houston, TX 77084
jerrell
Job Details:
03/07/2022
Need to order ; ordrng 1 W11256088 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW6239HW1
Near Dayton, TX 77535
ricky
Job Details:
03/07/2022
"found code f3e3, per darlene at tpss this is diff. part that failed , file normal claim as warranty sr 7732188491; used 1 W11165546 (VALVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Houston, TX 77058
johnny
Job Details:
03/07/2022
Needs compressor again; ordrng 1 Wpw10507886 (Comp)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Crosby, TX 77532
ricky
Job Details:
03/07/2022
need cover asy; ordrng 1 w11327989
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Friendswood, TX 77546
johnny
Job Details:
03/07/2022
Found faulty control part order no return date ; ordrng 1 W10624574 (Power supply) and 1 W10811365 (Hv board) and 1 W10852741 (User interface) and 1 W10769076 (Pantry UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Crosby, TX 77532
ricky
Job Details:
03/07/2022
found and replaced cracked part and cycled
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Roman Forest, TX 77357
Louis R
Job Details:
03/07/2022
"drum seal bad. replaced drum and bulkhead, retest ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pearland, TX 77584
johnny
Job Details:
03/07/2022
Found locked up compressor ; ordrng 1 W11332037 (Compressor) and 1 W11504415 (Suction to comp) and 1 W11504431 (High press To compressor) and 1 W11506619 (Processing tube to compressor)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Galveston, TX 77550
miguel
Job Details:
03/07/2022
order part; ordrng 1 W11034208 (cntrl) and 1 WPW10603096 (cntrl disp)
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Friendswood, TX 77546
johnny
Job Details:
03/07/2022
Found faulty ui part order no return date ; ordrng 1 W10759325 (Ui) and 1 W10759285 (Control board)
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Baytown, TX 77520
ricky
Job Details:
03/07/2022
"set cnt as in owners manuel, advised tpss sr 7733116616"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Houston, TX 77062
johnny
Job Details:
03/07/2022
Found faulty compressor part order no return date ; ordrng 1 W10756020 (Compressor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Pasadena, TX 77505
ricky
Job Details:
03/07/2022
found and replaced cracked disp
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Houston, TX 77089
johnny
Job Details:
03/07/2022
Found faulty actuator replaced part unit is working as intended no issues found at this time
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Missouri City, TX 77459
roosevelt
Job Details:
03/07/2022
replaced blown modules; used 2 W11462342 (MODULE) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Missouri City, TX 77459
roosevelt
Job Details:
03/07/2022
bad panel and called for dl and spoke to a wanda and was denied dl..... before work is done to this unit i will needs dl auth. to do the repaires; ordrng 1 W11229663 (panl-cntrl)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Humble, TX 77338
leonard
Job Details:
03/07/2022
adjusted burner flames and checked all operations. ck ok
We serviced a
WHIRLPOOL KITCHEN
Model WDT730PAHZ
Near Stafford, TX 77477
roosevelt
Job Details:
03/07/2022
checked and found that switch was off.... turned on and all function ok
We serviced a
WHIRLPOOL MIRCOWAVE
Model WMH31017HS08
Near Humble, TX 77338
leonard
Job Details:
03/07/2022
"replaced faulty surface lamp and holder and checked operation. ck ok; used 1 8206232A (BULBLIGHT), and 1 W10210871 (HOUSNGLMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Sugar Land, TX 77479
roosevelt
Job Details:
03/07/2022
called tech line and spoke with travis and unit is working as designed and is at temp per travis the unit needs to be in the house not the garage and needs to around 60 degrees inside and file # is 7733116306 and i called customer this morning and he said that unit was woking ..... and also found that unit was in vacation mode
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Houston, TX 77080
jerrell
Job Details:
03/07/2022
Need to reorder control ; ordrng 1 W11543994 (Control) and 1 W11033573 (Filter)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Missouri City, TX 77459
roosevelt
Job Details:
03/07/2022
checked and all function worked as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Humble, TX 77339
leonard
Job Details:
03/07/2022
checked unit and no error codes stored and ran test cycle. all test ok. customer advised he does not like washer and wants to return it for different model