We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Houston, TX 77024
anthony
Job Details:
03/07/2022
Replaced faulty latch assembly all ok no problems ; used 1 W11457841 (Strike) from stock
We serviced a
WHIRLPOOL OVEN
Model JGRP548HL
Near Cypress, TX 77433
donnie
Job Details:
03/07/2022
Right hinge is correct left hinge correct part number wrong part; ordrng 1 W11390106 (Left hinge) and 1 W11390125 (Right hinge)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Pearland, TX 77584
Gary L
Job Details:
03/07/2022
Helper complete
We serviced a
JENN-AIR OVEN
Model JJW2730DS00
Near Cypress, TX 77429
donnie
Job Details:
03/07/2022
Removed wall oven and replaced ui assy. Operations are correct now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Cypress, TX 77429
donnie
Job Details:
03/07/2022
Replaced ice bin and cube solenoid. Operations are correct now
We serviced a
KITCHENAID COOK TOP
Model KGCU467VSS
Near Cypress, TX 77429
donnie
Job Details:
03/07/2022
"Removed cooktop, separated top from middle of cooktop. Replaced spark module and 4 igniters"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC7HB04
Near Houston, TX 77070
donnie
Job Details:
03/07/2022
Need more parts; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Houston, TX 77077
jerrell
Job Details:
03/07/2022
Installed evaporator fan and blade all test normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDB03
Near Ames, TX 77575
ricky
Job Details:
03/07/2022
found and replaced warped seal
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC1
Near Houston, TX 77084
jerrell
Job Details:
03/07/2022
Need to order; ordrng 1 W11410329 (Control) and 1 W11351728 (Control panel)
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Houston, TX 77084
jerrell
Job Details:
03/07/2022
Need to order.; ordrng 1 W11454372 (GEARCASE) and 1 W10721967 (CAM) and 1 WPW10006384 (BELT) and 1 W10832724 (Motor) and 1 W10846191 (Wash plate) and 1 W10521298 (Basket)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Cypress, TX 77433
kayla
Job Details:
03/07/2022
"Error codes F8E4, F8E2, F9E1, F9E2... ordering parts needed. 3 wgt; ordrng 1 W11462459 (Ctrl elec) and 1 W11545764 (Float switch) and 1 W11497943 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Houston, TX 77345
jerrell
Job Details:
03/07/2022
Readjust electrical connections all test normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIZ00
Near Houston, TX 77041
jerrell
Job Details:
03/07/2022
Installed listed parts all test normal.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Houston, TX 77072
martin
Job Details:
03/07/2022
Assisted RY with 2man job
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS05
Near Galveston, TX 77554
miguel
Job Details:
03/07/2022
order parts; ordrng 1 wpw10121140 (filter housing) and 1 wpw10159842 (water valve)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNZS0
Near Dickinson, TX 77539
miguel
Job Details:
03/07/2022
order part; ordrng 1 w10124096 (condeser fan motor)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXPA8
Near Galveston, TX 77554
miguel
Job Details:
03/07/2022
order part; ordrng 1 wp8534853 (hindge) and 1 wp8534854 (hindge)
We serviced a
WHIRLPOOL DRYER
Model WED85HEFC0
Near Friendswood, TX 77546
chris
Job Details:
03/07/2022
Replaced faulty element. Unit is now working as intended
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Galveston, TX 77554
miguel
Job Details:
03/07/2022
order part; ordrng 1 W11188527 (cntrl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dayton, TX 77535
ricky
Job Details:
03/07/2022
needs diff; ordrng 1 w11175955
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near Dayton, TX 77535
ricky
Job Details:
03/07/2022
"replaced shorted parts, advised tech line, per robert no further repair file 7733122886; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
ROPER WASHER
Model RTW4516FW
Near Galveston, TX 77550
miguel
Job Details:
03/07/2022
checked over unit. found bad belt. instaled new belt. unit working as designed; used 1 WPW10006384 (BELT) from stock
We serviced a
KITCHEN AID MICROWAVE DRAWER
Model KMBD104GSS
Near Missouri City, TX 77459
roosevelt
Job Details:
03/07/2022
bad console and dl auth# is k11wu70nl2; ordrng 1 w11486769 (console)
We serviced a
WHIRLPOOL WASHER
Model MVW6239HW1
Near Dayton, TX 77535
ricky
Job Details:
03/07/2022
"found code f3e3, per darlene at tpss this is diff. part that failed , file normal claim as warranty sr 7732188491; used 1 W11165546 (VALVE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Crosby, TX 77532
ricky
Job Details:
03/07/2022
need cover asy; ordrng 1 w11327989
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Crosby, TX 77532
ricky
Job Details:
03/07/2022
found and replaced cracked part and cycled
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Roman Forest, TX 77357
Louis R
Job Details:
03/07/2022
"drum seal bad. replaced drum and bulkhead, retest ok."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Galveston, TX 77550
miguel
Job Details:
03/07/2022
order part; ordrng 1 W11034208 (cntrl) and 1 WPW10603096 (cntrl disp)
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Baytown, TX 77520
ricky
Job Details:
03/07/2022
"set cnt as in owners manuel, advised tpss sr 7733116616"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH0
Near Pasadena, TX 77505
ricky
Job Details:
03/07/2022
found and replaced cracked disp
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Missouri City, TX 77459
roosevelt
Job Details:
03/07/2022
replaced blown modules; used 2 W11462342 (MODULE) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Missouri City, TX 77459
roosevelt
Job Details:
03/07/2022
bad panel and called for dl and spoke to a wanda and was denied dl..... before work is done to this unit i will needs dl auth. to do the repaires; ordrng 1 W11229663 (panl-cntrl)
We serviced a
WHIRLPOOL KITCHEN
Model WDT730PAHZ
Near Stafford, TX 77477
roosevelt
Job Details:
03/07/2022
checked and found that switch was off.... turned on and all function ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Sugar Land, TX 77479
roosevelt
Job Details:
03/07/2022
called tech line and spoke with travis and unit is working as designed and is at temp per travis the unit needs to be in the house not the garage and needs to around 60 degrees inside and file # is 7733116306 and i called customer this morning and he said that unit was woking ..... and also found that unit was in vacation mode
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Missouri City, TX 77459
roosevelt
Job Details:
03/07/2022
checked and all function worked as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Humble, TX 77339
leonard
Job Details:
03/07/2022
checked unit and no error codes stored and ran test cycle. all test ok. customer advised he does not like washer and wants to return it for different model
We serviced a
KITCHENAID COOK TOP
Model KGCU467VSS
Near Cypress, TX 77429
kayla
Job Details:
03/07/2022
Helped DO uninstall unit to replace parts.. then reinstall. Rebooted unit. Ran tests and all ops okay.Mrs paid DO the balance 606.96
We serviced a
WHIRLPOOL FREEZER
Model N
Near Houston, TX 77024
anthony
Job Details:
03/07/2022
Needs sealed system parts and also 2x labor the unit is in poor condition ; ordrng 1 W10858281 (Evap) and 1 WPW10359880 (Motor) and 1 W10750851 (Compressor) and 1 W10574497 (Pan) and 1 W10682883 (Condenser) and 1 W10574478 (Tubing)
We serviced a
KITCHEN AID RANGE GAS
Model KFDC558JSS01
Near Houston, TX 77055
jerrell
Job Details:
03/07/2022
Called Techline talked to Adrain verified that the customer is having a Wi-Fi issue and appliances work better on 2g internet. Also the mrs said that the have a spotty Wi-Fi File 7733115805
We serviced a
WHIRLPOOL DRYER
Model WGD7500GC0
Near Houston, TX 77063
jerrell
Job Details:
03/07/2022
ordrng 4 WPW10314173 (SUPPORT)s, used 1 661570V (Belt), and 1 W10837240 (Bracket) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Houston, TX 77079
anthony
Job Details:
03/07/2022
Heater rework complete all ok no problems
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Sugar Land, TX 77479
roosevelt
Job Details:
03/07/2022
replaced heater
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Humble, TX 77338
leonard
Job Details:
03/07/2022
order partrs 2wgt; ordrng 1 WPW10498900 (spray arm) and 1 W10340681 (tube) and 1 W10518394 (heater) and 1 W11178521 (nameplate)
We serviced a
MAYTAG DRYER
Model MGD8630HC0
Near Houston, TX 77019
ben
Job Details:
03/07/2022
order part; ordrng 1 W11051465 (hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Houston, TX 77070
kayla
Job Details:
03/07/2022
"DO helped replace freezer door new. Rebooted unit. Ran ops, all ops okay. 2xPaycode: W111341NL2"
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ5
Near Houston, TX 77025
derrick
Job Details:
03/07/2022
Repaired loose wire to light receptacle and checked operation ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Houston, TX 77019
ben
Job Details:
03/07/2022
replaced shorted left led module in the frezer; used 1 W11462342 (MODULE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Shenandoah, TX 77385
james
Job Details:
03/07/2022
Order part reschedule with customer2wgt; ordrng 1 W11415785 (TUBE-WATER)
We serviced a
WHIRLPOOL WASHER
Model WDF331PAHS1
Near Conroe, TX 77301
james
Job Details:
03/07/2022
Order parts reschedule with customer; ordrng 1 W10340681 (tube) and 1 WPW10498900 (spray arm)
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Houston, TX 77074
anthony
Job Details:
03/07/2022
Replaced shorted element and also harness all ok no problems
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Conroe, TX 77304
james
Job Details:
03/07/2022
Assisted Tech JP with repair
We serviced a
WHIRLPOOL COOK TOP
Model JGD3430GS00
Near Missouri City, TX 77459
roosevelt
Job Details:
03/07/2022
needs to replaced cook top and dl auth# is j11wkj0al2; ordrng 5 WPW10559494 (grommet)s
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC7HB04
Near Houston, TX 77070
kayla
Job Details:
03/07/2022
"Need other parts to complete repair. Ordering parts. 3 wgt, 2 tech with DO2x paycode: W11X8H1APL2; ordrng 1 423107022541 (Reflector) and 1 W11290642 (UI panel asy black) and 1 W10886919 (Lamp) and 1 WPW10490593 (Lamp socket)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Porter, TX 77365
leonard
Job Details:
03/07/2022
replaced faulty pump/motor and control panel and control board and ran test cycle. test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Porter, TX 77365
leonard
Job Details:
03/07/2022
order parts 2wgt; ordrng 1 WPW10352689 (cntrl-elec) and 1 W10866230 (thermostat) and 1 WP2315539 (motor-evap) and 1 WPW10392132 (bimetl-def)
We serviced a
KITCHENAID M/W OTR
Model KMLS311HBS3
Near Porter, TX 77365
leonard
Job Details:
03/07/2022
order parts 2wgt; ordrng 1 W11227004 (panl-cntrl) and 1 W11226998 (panl-cntrl) and 1 W11363946 (display board) and 1 W11129649 (cntrl-elec)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Porter, TX 77365
leonard
Job Details:
03/07/2022
all operations are working properly now. customer will call back if problem persist
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Porter, TX 77365
leonard
Job Details:
03/07/2022
adjusted rinse aid dispenser and ran test cycle. all test ok and no error codes stored. ck ok
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Humble, TX 77346
leonard
Job Details:
03/07/2022
order parts 2wgt; ordrng 1 W10642989 (motor-turn) and 1 W11245707 (support) and 1 W11367904 (turntable)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near League City, TX 77573
miguel
Job Details:
03/07/2022
checked over unit. found bad dispenser. instaled new dispenser. unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS
Near Pearland, TX 77584
johnny
Job Details:
03/07/2022
Found broken igniter part order no return date ; ordrng 1 W11428831 (Igniter)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW
Near Houston, TX 77040
jerrell
Job Details:
03/07/2022
Tech to close out for diagnostics per office
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Spring, TX 77373
kayla
Job Details:
03/07/2022
Mrs needs vents cleaned. element and all thermistors are out. Mrs to contact WPL for paycode. Ordering parts. 3 wgt; ordrng 1 WP8577274 (Thermistor) and 1 WP3387747 (Element) and 1 WP8557403 (Thrmst fix) and 1 280148 (Cutoff)
We serviced a
KITCHENAID WASHER
Model WTW5105HW0
Near Houston, TX 77079
anthony
Job Details:
03/07/2022
Customer is using a water softener system adjusted fill cups and reset control all ok no problems
We serviced a
AMANA MICROWAVE
Model AMV2307PFS05
Near Houston, TX 77074
anthony
Job Details:
03/07/2022
Removed door latch cover and adjusted push button to operate properly all ok no problems
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAB3
Near Porter, TX 77365
leonard
Job Details:
03/07/2022
adjusted simmer flames and checked all operation s. ck ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Humble, TX 77346
leonard
Job Details:
03/07/2022
checked unit and ordered parts for repair and Whirlpool advised they are replacing unit. returning parts
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Houston, TX 77055
jerrell
Job Details:
03/07/2022
Need to order; ordrng 1 W11316246 (SWITCH-WL) and 1 W11456953 (HOSE)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Houston, TX 77084
jerrell
Job Details:
03/07/2022
Need to order ; ordrng 1 W11256088 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Houston, TX 77058
johnny
Job Details:
03/07/2022
Needs compressor again; ordrng 1 Wpw10507886 (Comp)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Friendswood, TX 77546
johnny
Job Details:
03/07/2022
Found faulty control part order no return date ; ordrng 1 W10624574 (Power supply) and 1 W10811365 (Hv board) and 1 W10852741 (User interface) and 1 W10769076 (Pantry UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Pearland, TX 77584
johnny
Job Details:
03/07/2022
Found locked up compressor ; ordrng 1 W11332037 (Compressor) and 1 W11504415 (Suction to comp) and 1 W11504431 (High press To compressor) and 1 W11506619 (Processing tube to compressor)
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Friendswood, TX 77546
johnny
Job Details:
03/07/2022
Found faulty ui part order no return date ; ordrng 1 W10759325 (Ui) and 1 W10759285 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Houston, TX 77062
johnny
Job Details:
03/07/2022
Found faulty compressor part order no return date ; ordrng 1 W10756020 (Compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Houston, TX 77089
johnny
Job Details:
03/07/2022
Found faulty actuator replaced part unit is working as intended no issues found at this time
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Humble, TX 77338
leonard
Job Details:
03/07/2022
adjusted burner flames and checked all operations. ck ok
We serviced a
WHIRLPOOL MIRCOWAVE
Model WMH31017HS08
Near Humble, TX 77338
leonard
Job Details:
03/07/2022
"replaced faulty surface lamp and holder and checked operation. ck ok; used 1 8206232A (BULBLIGHT), and 1 W10210871 (HOUSNGLMP) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Houston, TX 77080
jerrell
Job Details:
03/07/2022
Need to reorder control ; ordrng 1 W11543994 (Control) and 1 W11033573 (Filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM00
Near Texas City, TX 77590
Gary L
Job Details:
03/07/2022
Per office order parts that are needed ; ordrng 1 W10862400 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Cypress, TX 77433
kayla
Job Details:
03/07/2022
Unit working and no service needed. Closing out.
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB4
Near Ames, TX 77575
ricky
Job Details:
03/07/2022
"found ht sesor caused exhast fan to come on, unit cycled normal"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Humble, TX 77346
leonard
Job Details:
03/07/2022
replaced warped freezer door and replaced broken door handles and door bracket and cam and replaced broken rear roller and pin and replaced faulty icemaker and light.. ck ok
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Pearland, TX 77584
johnny
Job Details:
03/07/2022
Found broke. Strike replaced strike unit is working as intended no issues found at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pearland, TX 77584
johnny
Job Details:
03/07/2022
Found faulty control board part order no return date ; ordrng 1 W10624574 (Power supply hoard) and 1 W10811365 (Hv board) and 1 W10769076 (User interface) and 1 W10852741 (User interface)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Humble, TX 77346
Louis R
Job Details:
03/07/2022
repair freon leak at drier. recharged with 6 oz R134a
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Friendswood, TX 77546
johnny
Job Details:
03/07/2022
Customer will call customer survive for further assistance
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Pearland, TX 77584
johnny
Job Details:
03/07/2022
Couldnt replicate issue advised customer to call customer service for further assistance
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYS01
Near Conroe, TX 77304
james
Job Details:
03/07/2022
Checked unit and replaced open thermostat. Unit checks ok.
We serviced a
AMANA RANGE
Model AGR4230BAB3
Near Rosenberg, TX 77469
raul
Job Details:
03/07/2022
Needs rear right valve. ; ordrng 1 W10823037 (Rear right valve) and 1 Wpw10141709 (Right front valve)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Conroe, TX 77303
james
Job Details:
03/07/2022
Checked unit and replaced element per sp w11540964 - special project s17304 - parts and labor
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW1
Near Liberty, TX 77575
ricky
Job Details:
03/07/2022
need cnt; ordrng 1 w11511588
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Rosharon, TX 77583
derrick
Job Details:
03/07/2022
Replaced worn cam and checked operation of unit ok
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Rosharon, TX 77583
derrick
Job Details:
03/07/2022
Replaced stripped blower wheel and checked operation ok
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS
Near Katy, TX 77493
martin
Job Details:
03/07/2022
"Inspected range and oven for gas leaks with Gas Meter, did not experience any gas leaks at this time. Pre heated oven to 350 and left on for 10 minutes why checking with gas meter for signs of leaks, none present at this time Double checked that all fitting connections were tight and secure. Told customer to monitor and notify the office if issue continues."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Richmond, TX 77406
raul
Job Details:
03/07/2022
Replaced door switch.
We serviced a
KITCHENAID KITCHEN
Model KDTM404KPS0
Near Richmond, TX 77407
raul
Job Details:
03/07/2022
Replaced heater
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Spring, TX 77373
kayla
Job Details:
03/07/2022
Still same issue with ACU miscommunications and sending F6E3.. could be bad boards. reordering same parts.; ordrng 1 W11419171 (ACU) and 1 W11478526 (UI panel ctrl asy)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Katy, TX 77494
martin
Job Details:
03/07/2022
"Replaced doo lock, hinge and bracket"
We serviced a
AMANA RANGE
Model ACR2303MFW4
Near Alvin, TX 77511
Gary L
Job Details:
03/07/2022
"I informed the customer and also showed her the video how these units work with a button in the middle of the elements I took pictures of the video also informed the customer as a video played she understands now that her old pans that are not flat at the bottom will not work properly on this unit. , Furthermore I had informed the customer previously which was the son , Which was sitting at the table about 5 feet away from us at this time which he agrees that he told his mom that this is normal and he understood it at that time and he understands it now."