Upon arrival I did diagnostic. Unit is making ice( picture attached). Unit dispenses water but won't stop. Will need part order. ; ordrng 1 W11645245 (Water Valve) and 1 W11518204 (Control Panel Ui)

Order parts rs with customer; ordrng 1 W11618502 (HARNS-WIRE) and 1 WP2315539 (motor-evap) and 1 WP2163777 (BLADE-FAN) and 1 W11594670 (CONTRL-BOX)

"Replaced shorted control and latch, all functions normal; used 1 W11700916 (Latch) from stock"

"Installed new valve, and ice maker assembly. All operations are correct."

"Ran diagnostics, reset controls and customer advised on functions. Unit checked ok at this time"

checked unit out ran unit to 350 cycald unit off and on unit went off called saftey talked with marie let cust know unit working as disined customer not happy opened door showed cust that unit was losing temp cust not happy called saftey again talked with angie she noted account gave cust reff number

changed out valve control and lid lock unit checked out

"found unit miswired at power cord, cust to correct"

Replace defective FC evap. All functions checked okay. Advice customer to let system run for 24 to 48 hours prior to add food to unit

Checked unit and replaced open thermal cutoff. Ran test cycle and unit checks ok.; used 1 279816 (CUTOFF) from stock

Checked unit and replaced shorted control and lid lock. Ran auto test cycle and unit checks ok.

"Need gearcase, cam; ordrng 1 W11449740 (Gearcase) and 1 W11550891 (Agitator) and 1 W10006384 (Belt) and 1 W10721967 (Cam)"

Replaced freezer door and gasket . Operations are correct now

Unit was set to Celsius. Set unit to Fahrenheit. Calibrated unit. Operations are correct now

Replaced control board. Operations are correct now

Replaced leaking inlet valve assembly

checked unit out fixed wire on heater unit checked out

Unit needs wiring harness ; ordrng 1 W11643701 (Wiring harness)

Replaced control assy. Operations are correct now

"Ran diagnostics, attempted repair. Customer advised on additional part needed (gearcase) no further work approved at this time. Closing ticket"

Assisted MY

Replaced faulty basket. Unit is now working as intended no issues at this time

"Checked unit and water dispenser was leaking a little bit, I change the fitting from the water line dispenser and customer slammed the door several times to see if it would leak, and everything checked ok, also customer was complaining about freezing temperatures on the top shelf, I checked the product temperature with the thermal coppler and everything was 77 degrees, I showed the customer the results and explained to them, on how to adjust the temperatures in cause it's needed, the customer said she definitely doesn't like the unit on how it works, I referred her to contact customer service ; used 1 4373559 (Fitting), and 1 2300868 (Fitting) from stock"

Upon arrival and after replacing the parts the unit is now functioning and running as designed.

Checked unit adjusted burner unit tested properly

Checked unit door switch is not working properly an heater not turning on for ice maker ; ordrng 1 W11645701 (Heater) and 2 Lightswitchs

Check unit no clogs drain pump not working properly keep giving long drain error code to unit also console not working properly not all lights turning on on unit ; ordrng 1 W11458345 (Drain pump) and 1 W11603844 (Console) and 1 W11223753 (Nameplate)

Checked unit control not not responding ; ordrng 1 W11637583 (Control)

Replace suspension rods adjusted legs used level to check if unit was level unit passed unit is no longer making banging noise but unit vibrates a little customer is still complaining

Replace parts got unit to power on sparking came from control call tech line was advised to order more parts an replace control due to arc marks SR#7740249000; ordrng 1 W11519742 (Control) and 1 W11481722 (Actuator) and 1 W11026785 (Motor)

Replace parts unit tested properly

changed out gc and bascket unit checked out

part order with je; ordrng 1 w11507531 (igniter) and 1 w11507532 (igniter)

Replace defected ui/control

Found the suspension rods

Order parts and reschedule ; ordrng 1 W11481116 (Control) and 1 W11513246 (Control) and 1 W11481722 (Actuator) and 1 W11513248 (Latch)

"Arrived at customer home to make repairs Assessed the flooring and spacing to see if able to pull out and complete job without damage to flooring and or cabinets We concluded it would be safe to proceed with repairsWe took every measure to protect flooring with Skid plates and drop cloths, uploaded pictures of work area Before job was started, showed customer all the floor marks,scratches and scuffs already present and not caused by our workCustomer agreed and gave the ok to proceedRemoved cover and as we were inspecting noticed large puddle of fluorescent liquid on top of condenser on a solder joint. Used our black light to highlight it and take pictures and documented Showed customer findings and advised that we believe that was the reason for not cooling, Freon lost at the joint failure We would replace the filter drier and re solder the joint. Once completed pressurized the system with nitrogen to ensure no leak and or a restriction, both passed. Wes sealed up the system and charged back with recommended level of R-134aNOTE: Pricing was revised for labor only plus tax $1,623.75Customer approved"

Replaced faulty cam and motor. Unit is now working as intended no issues at this time

"Checked unit and everything was working as it's designed at the moment, no noise found, I explained to the customer in order to fix it the noise would need to be present"

Replaced valve

Need W11573115 heater and defrost sensor; ordrng 1 W11573115 (heater) and 1 W10384183 (defrost sensor)

Replaced control

"Installed the panel UI, ran diagnostics, and the unit kicked on and began to drop the temperature. Before this, the compressor and fan were not turning on, but after replacing the parts, they are."

found and replaced shorted parts

"tech cycled unit, found all functions normal, cust does not like unit , advised tpss sr 7740167834, cust only gets 1 free ini"

found and replaced stalled im

need idler and rollers; ordrng 4 w10314171 (roller)s and 1 w11558196 (pnl) and 1 w10547287 (idler) and 1 3387610 (belt)

found and replaced shorted part

unit needs lower rack and rollers.; ordrng 1 W11498446 (rack) and 4 W11551383 (rollers)s

"Upon arrival customer said unit has been making ice for the past week - tested water flow, fan motor and ran harvest on IM - working as normal, closing for trip & diagnostics"

"unit is unresponsive, console looks like it coming apart - unit needs console & control board. Send parts to tech(s) in area - After replacing retest power in and run diagnostics ; ordrng 1 W11460908 (CONSOLE) and 1 W11632709 (Console Panel UI) and 1 W11672039 (CNTRL-ELEC)"

"Upon arrival, I inspected the unit. The unit had a full bin of ice. There were no error temperature codes, so I ran diagnostics. The unit is working as designed. The ice maker completed a harvest."

Installed pump test unit. The unit is working as designed.

"Upon arrival, I inspected the unit and found an F2E1 error code. I tried to reset the unit, but I was unable to. I provided a quote to replace the console.; ordrng 1 W11232102 (Console)"

order parts 2man 3wgt; ordrng 1 W11334757 (water tube) and 1 W10111418 (valve-soln) and 1 8186352 (boiler) and 1 W11492294 (ui control board) and 2 W10859573 (sensors)s

Upon arrival I noticed frost and ice build up on the back freezer panel. Will need parts and I provided the customer a quote. They will decide later

Upon arrival I noticed no power. I checked the power cord and found a loose connection on the drain pump. Once secured it drained and power came back on and cycled through. No parts needed

Upon arrival I ran the unit and after diagnosing I noticed a bad pump and motor. ; ordrng 1 W11613479 (PUMP N MOTOR)

Upon arrival and after replacing parts the unit is now running and functioning as designed. When I had the unit pulled out I did notice creature feces. I mentioned to the customer so that it can be addressed before they cause damage to the unit.

found and replaced shorted parts

Upon arrival I diagnosed unit. The only error code found was F0E5 Off Balance. Suspension was bad very bouncy. Did diagnostic cycle it completed normal besides the bad suspension. Will need parts replaced. ; ordrng 1 W11130362 (Suspension)

Replace door unit tested properly

Order parts and reschedule ; ordrng 1 W11547313 (Compressor) and 1 W11109499 (DRIER-TUBE) and 2 W11506623 (Coupling)s and 2 W11504448 (Coupling)s and 1 W11572047 (Evaporator) and 2 W11504450 (Coupling)s and 2 W11504420 (Coupling)s

Customer cancel service at the door unit working fine now

Replace damage housing and condenser fan motor

Order part and reschedule ; ordrng 1 WPW10653840 (Latch)

Checked and found customer need electrician wrong volts coming out of outlet

replaced bad console

checked and found that braker was tripped reset and all function worked

Ran diagnostic replace faulty motor. Ordering panel ui; ordrng 1 W11413566 (Panel ui)

Ran diagnostic contacting tech line with findings; saved tckt

Ran diagnostic contacting tech line with findings; saved tckt

Ran diagnostic replace regulatir all functions checked okay

Reconnected flood sensor and checked all function

Replaced hub

order parts reschedule with customer2wgt; ordrng 1 W11658802 (icemaker)

order part reschedule with customer; ordrng 1 W11607637 (CNTRL-ELEC)

Assisted Tech JP

"Ran diagnostics, ordering replacement control assembly ; ordrng 1 W11525996 (Control)"

Parts NLA (W10607546) customer will replace unit

Customer denied quote & will replace unit.

Unit is not completing full defrost cycle.; ordrng 1 Wpw10140162 (Heater) and 1 W11676572 (Harness) and 1 Wpw10200659 (Control) and 1 Wpw10184634 (Control)

Adjusted temperature at user interface for refrigerator side not cooling. Operations are running properly.

The control is not working ; ordrng 1 W11607637 (Control) and 1 W10919003 (Drain pump)

Parts are no longer available for this cook top pt# 4179094 grill kit and module kit pt# 786102

CLOSING OUT

Found spark module wire not making proper connection

Customer no longer needs service

Order toe plate; ordrng 1 W11169715 (Toe plate)

Order parts reschedule with customer; ordrng 2 W11130202 (shelf-glas)s and 1 W11130203 (shelf-glas)

Upon arrival I diagnosed unit. After inspection blower wheel rubbing with metal housing. I adjusted housing no more rubbing. I tested unit. Unit is working as designed.

Checked unit and repaired loose connection at heater element. Ran auto test cycle and unit checks ok and heater is working.

adjusted blower housing and checked all operations. ck ok

Found broken belt. Replaced belt. Unit is now working as intended no issues at this time ; ordrng 1 341241 (Belt)

Ordering parts ; ordrng 1 W11607637 (Control)

Per Leon at Techlines said to reorder compressor due to possible bad batch. 7740044164|

checked unit out fixed left hindge on door

No part. Unit is being changed out

close out call per amanda

adjusted middle burner head and adjusted simmer flames on all burners. ck ok