"Needs control board, start device and capacitor in continuation of repair ; ordrng 1 W11742382 (Control board) and 1 W11547180 (Start device) and 1 WPW10662129 (Capacitor)"

Inspected and found air in pipe during initial install Purged air in system then gas burners began to start up just fine without issues

Replaced control board Recalibrated And tested Working as designed

"Installed new icemaker, tested after unit completed harvest. Unit is working as designed."

"Installed new control board, tested oven after. Unit came on, It is working as designed."

Installed new icemaker. Tested unit after unit completed harvest.

"Installed new cutting grid and recirculating pump. Tested unit after, it is working as designed."

"Installed new water valve, tested unit after, and water is getting into unit now. Unit is working as designed."

Will need ice maker ; ordrng 1 W11692161 (Ice maker)

"realighned door for proper seal, cust not happy with door swing, rt cabinet not at 45, door stoping normal"

"found no 220 to unit, advised cust needs electrician, unit ok"

"needs cnt, est pending, pic taken"

Order part ; ordrng 1 W11607637 (Control)

Replaced ice maker and valve. Customer needs to replace a new filter also

replaced shorted rt. front burner switch and checked operations. ck ok; used 1 W10857622 (SWITCHINF) from stock

replaced faulty suspension and ran test cycle. test ok; used 1 W11130362 (SUSPENSION) from stock

Checked unit wash motor not turning on an control only select on wash cycle ; ordrng 1 W11613570 (Sump an motor) and 1 W11613566 (Control)

Checked unit blower wheel is cracked an making noise when dryer is in use ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)

Replace part unit tested properly

Replace part unit tested properly

Replace part couldnt test unit no power or wash connection

Replace parts as tech line advised unit is still not coming on called tech line an they was closed SR#7741611679; ordrng 1 WP3406107 (Door switch)

Replace parts unit tested properly

Customer stated different company came in and replaced compressor and control. I call JA and they said will try to find someone else to go out and do the service but they said the warranty been avoided SR number 7741616505

Check dishwasher ran unit in a diagnostic found that the water took over a minute to get hot and customers not using the kind of reset or jet dry tested heating element in unit steeming advised customer to run water hot then start dishwasher.Customer is mad at at me because we arrived early she didn't like our time frame if this customer calls back they'll be charged a service fee or there's nothing wrong with the dishwasher

Pulled wall oven removed top. Replaced control board and ui. Operations are correct now

Replace console and tested - operating as normal

Replace LED modules unit operating as normal

"Belt had loose/weak tension or elasticity, causing slipping on cam causing noise. Belt replaced from truck stock and test cycle completed operating normally.; used 1 WPW10006384 (Belt) from stock"

Replace dispenser and ran diagnostic test - unit operating as normal

"Replaced heater, thermistors, and control board. Tested unit after working as designed."

"Customer said that the unit was working great since the last time I was there and he changed the soap from pods to a liquid, but still using the same cascade brand and put the olive oil in there. Everything has been working good and then it started doing it again where it wouldnt drain the water out he said that he left the unit closed since the last time it threw the code whenever I put the unit into diagnostics, it did not have any error, history or codes and when I hit the drain button, the drain pump kicked on and drained everything out perfectly fine. ran the unit through diagnostic cycle. All the solid lights came on and did not give me any error codes again. and it also drained all of the water out properly when checking the filter to the motor found multiple food chunks down inside advised a customer that this can definitely causes the unit not to drain properly and clog it up or cause the pump propellers not to spin Techline said the only thing he could advise was to change the pump and make sure that the food is not clogged where the pump is at, but he does not know if it is covered since this is a customer care issue.SR#7741679246Need to call in into tradecare tomorrow and see if they want to approve the pump being replaced again due to bad customer care with the food chunks being down in the motor or if we need to charge the customer if its not covered; saved tckt"

Installed all parts put a fresh charge of R600a 98 g and ran the unit and it appears to sound like there is a hole in the evaporator in the wall that is not serviceable. Took videos for proof. Need to call into techline Called the unit into Techline sent them the video proof of the leak and they said unfortunately it is not enough. They need video proof of a bubble test being done on the connections by the compressor while its running or a nitrogen test showing that the gauge is going down or high and low side Gauge readings Received bubble testing videos from customer need to call back in the Techline in the morning; saved tckt

"Ran unit on time to dry and got the heater to kick on and everything was working fine on time dry and quick cycle normal and heavy duty would not heat due to the temp sensor on the fan housing being bad. Take the vent off the back of the dryer and it looked pretty clean when looking up to the top of the roof I could see the daylight so the vent was not clogged, but this is a different issue then what happened last time the dryer wouldnt heat it all now. It just works on time dry but all of the sensor dry cycles do not work due to the sensor being badGetting temp sensors just in case This is not the original issue. ; ordrng 4 W10693363 (Thermal Fuse)s and 2 8577274 (Thermistor sensor)s"

Installed parts unit is starting cycles now and working as signed all operations OK

Upon arrival I replaced the console of the replacement. It is now responsive.

Assisted tech IS

"Replaced faulty harness, thermistor and control. Unit is now working as intended no issues at this time"

Found faulty switch part order ; ordrng 1 W11088181 (Switch)

Upon arrival I replaced all parts needed after replacement. I tested unit went to diagnostics mode and it is doing a frost pattern. It is calling for water. It is circulating the pump and it is dream after waiting. About 30 minutes in the unit is now working as designed.

Ordering parts ; ordrng 1 W11683480 (Control)

Found food blocking damper in refrigerator compartment and air seeping in freezer gasket. Adjusted freezer door gasket and repositioned food in refrigerator compartment. Reset cold control

Upon arrival I replaced the lower wire harness and after replacement I ran a cycle and it is now draining and running through all cycles it is working as designed.

Checked unit for error codes and none found. Reset controls and ran diagnostic test cycle and unit checks ok and heater is working. Advised customer the importance of using rinseaid.

Checked unit and unit needs external drain pump. Customer is going to order one and replace himself since unit is out of warranty.

Replaced parts unit checks ok

"Retuning parts , unit is not at Lowes anymore. Completing out document"

"replace ui like indicated by techline , check temp before and after staying in perfect temp job completed"

replaced defective control unit is now working as designed

Replaced shorted heater unit checks ok

found and replaced stalled comp

Need to order ; ordrng 1 WP2315562 (Thermostat) and 1 2198597 (Icemaker) and 1 W10757851 (Icemaker controls)

Installed parts unit is working properly now ran through diagnostics test and it passed. Unit was spinning and agitating and doing everything else that it was supposed to advise a customer to run a clean cycle every now and then with affresh and also make sure theyre not overloading the washer units operating proper now all operations OK

unit needs data loggers. cust has already placed a thermometer in flex compartment. unit also needs door handles; ordrng 2 dataloggerss and 1 W11734916 (handles)

"found unit freezing, all functions normal"

"Upon arrival, I tested unit all cycles no water to be found. Customer had a video, but there was water in the drum, but before them using it, they found it with water. I disassembled it to make sure theres no water and it is clean and working as designed."

Replaced faulty control. Unit is working as intended no issues at this time

Installed modules all test normal.

Need to order ; ordrng 1 W11735041 (Compressor) and 1 W11748089 (Evaporator)

"Upon arrival i replaced parts. After replacement i tested unit. Water coming in unit wash, drain, and spin normally. I left old parts with customer. Unit is working as designed."

Upon arrival i replaced part. After replacement i tested unit. No longer constantly draining. Unit passed completed diagnostic cycle normally. Unit is working as designed.

Replaced water valve all tested normal; used 1 W10897719 (Valve) from stock

Replaced bin thermistor all test normal.Cc; used 1 WPW10511923 (Thermistor) from stock

Replaced heater from SM Struck stock part. # 279838; used 1 279838 ( heater) from stock

unit needs mullion and door gaskets. cust will video sound.; ordrng 1 W11455378 (mullion) and 2 W11456682 (gasket)s

unit was completely infested with live roaches.

"ran diag. no codes stored in memory. ordering gearcase parts, and basket.; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11395618 (capacitor) and 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W10752283 (washplate) and 1 W11178224 (basket)"

"Checked unit everything was working as it's designed, the customer said the unit was not turning on at all, I showed it to him"

Unit is severely roach infested and reported to TPSS

Order leveler; ordrng 1 W10860229 (Leveler)

Installed control all test normal.

Checked unit and dispenser was broken I replaced it and checked ok

"Ran diagnostics, replaced complete blower housing and term block assembly. All functions checked ok at this time"

"7741646242. unit needs bake burner, and electrode.; ordrng 1 WP9758078 (burnr-oven) and 1 W11524031 (electrode)"

Replaced faulty ice maker. Unit is now working as intended no issues at this time

"Upon arrival, I turned the unit on and confirmed that it tumbles, but the heating element does not activate. I checked voltage at the terminal block: L1 measured 123.9V, L2 measured 15.43V, and L1 & L2 combined measured 107.9V. The unit is not receiving the full 240V required to power the heating element. While the unit can still operate functions that require only 120V, the heating element will not function without proper 240V. Customer will need to have a qualified electrician diagnose and resolve the voltage issue."

Order parts ; ordrng 1 W11607637 (Control) and 1 W11481722 (Actuator)

Checked unit and replaced open thermistor. Ran diagnostics and unit checks ok.

Checked unit and replaced noisy diffuser. Ran test cycle and unit checks ok.

Checke dunit and replaced shorted icemaker. Ran test cycle and unit cycled and filled. Unit checks ok.

changed out pump unit is correct now

cust bought new unit

Run service check on unit found unit working as design no issue to report

Found diffuser defective replacing part all tested OK

Ran service Cycles all cycle tested OK no issues to report

"Upon replacing the parts, the unit began working properly as designed. It completed a diagnostic cycle with no issues."

Upon replacing the parts the unit condenser fan turned on and the unit began to cool again. Unit is now working properly as designed.

replaced pump and motor dl auth# is k1e88n0nl2

"Upon arrival and after diagnosing, I noticed that the gasket on the right refrigerator door was torn. I then looked into the sound that was coming from the freezer compartment and noticed there was a sound coming from the back panel. I will need to order parts. ; ordrng 1 W10830162 (RT DOOR GASKET) and 1 W11024089 (MOTOR EVAP) and 1 WP2169142 (FAN BLADE) and 1 W11708428 (EVAP HARNESS)"

"Ran diagnostics, ordering replacement console and appliance manager ; ordrng 1 W11735112 (Console) and 1 W11325784 (Control)"

replaced bad interlocks

Checked unit for error codes and cleared f0e5 off balance load. Ran manual test cycles and auto test cycle and unit checks ok.

Removed obstruction from between drum and glide and checked operation ok

Adjusted ice bin ran and tested unit checks ok

Found compressor defective replaced defective compressor run service check everything tested OK now no leaks

"Upon arrival I found unit control board with roaches and poop stains of roaches on the control board, costumer is unsatisfied with service, I tried explaining to him why we dont touch the unit or replace it due to pest, I will document with trade care."

"Upon replacing the parts, the unit began working properly as designed. The unit is no longer squeaking or making noises."

Pulled range. Replaced console. Operations are correct now

Dishwasher was not draining. Garbage disposal was new and did not have hole for drain line. Created hole and pulling water now

Heating element not heating up. Ordering element and board. Instructed customer to remove unit before arrival; ordrng 1 W10518394 (Element) and 1 W11305293 (Control board)