"7739899381/7739811306 documented with safety/techline, safety will follow up with customer"

expart unsuccessful. no further service.

adjusted burner flames on all burners and checked all operations. ck ok

Found faulty pump and motor assembly and control part order ; ordrng 1 W11665769 (Pump and motor assembly) and 1 W11305308 (Control)

Need to order ; ordrng 1 W11460946 (Motor assembly) and 1 W11659647 (Control) and 1 W11659646 (Console) and 1 W11409866 (Tub assembly)

Upon arrival I diagnosed unit. After inspection heating element not coming on. Lose connection. I reconnected connector to element. Tested unit. Unit is working as designed.

Close document for trip and diagnosis unit has been replaced

Close for trip and diagnostic

Unit was replaced

"Upon arrival, I inspected the unit and found no active error codes. I ran diagnostics, and the unit is working as designed."

"Ran diagnostic, tempestuous upon arrival -3?F at freezer 33?F at fridg. All functions checked okay"

Replace defective control units ok

"Replaced warped gasket, all functions normal"

Upon arrival I diagnosed unit. After inspection unit will need parts order.; ordrng 1 7403P37260 (Rt Front Infinite switch) and 1 W11396790 (Rt Front Element)

"Ran diagnostic, ordering actuator and cam after quote approval ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam)"

"Ran diagnostic test completed with hno codes ran calibration test after adjusting legs, all functions checked okay"

"Called customer to provide time window, and could already sense the hostility over the phone. Mrs was already upset and questioning everything before I even got there. Arrived customer home and the Mr opened the front door with a very negative face and body language, he did not even greet me just opened door, stood there without saying nothing. I paused for a split second to see if he was gonna say come in, but he did not. I walked in and proceeded to fridge and do my troubleshooting. I began by asking the customer informational questions about the symptoms and the responds i got from customer was a very rude the ice you see there is the ice it makes nothing to do with the question I had asked him. I advised him that I understand its frustrating going through this but that I ask All my customers the same questions and asked if he was not willing to cooperate in answering the questions i could not trouble shoot correctly. He then got even more aggravated and once I seen his attitude change I advised i could not continue and would have to reschedule. He wanted to force me to stay but once he saw that I was not gonna put up with his theatrics he went ahead and allow me to get to the door and exit the home. I right away called my supervisor and documented event. Also called tech line and documented SR# 7739890629I will still order parts in an effort to repair issue but will have to be assigned to another technician ; ordrng 1 W10870822 (Emitter) and 1 W10898445 (Receiver) and 1 W10846539 (Ice Box fan) and 1 W11658802 (Ice maker) and 1 W11087201 (Fill tube heater)"

"Rattling noises coming from drain pump, will order new one ; ordrng 1 W11412291 (Drain pump)"

Replaced modules

Replaced bad bin stat.; used 1 Wpw10511923 (Stat) from stock

"Found multiple errors for UI, control and valves. ; ordrng 1 W11135391 (UI) and 1 W11429620 (Control) and 1 W11172234 (Valve)"

bad control; ordrng 1 w11607637 (control)

"replaced comp, evap, and drier. evac and recharge. unit tested ok. A1C7U41NL2"

replaced control. unit tested ok.

removed kickplate. removed residue causing seal to stick. adjusted leveling feet. unit tested ok.

"Ran diagnostics, released stuck filter from housing and customer advised on functions. Checked ok at this time"

Installed two small burner elements and checked operation

Customer claim unit isnt rinsing. Ran diagnostic and no error codes found. Ran a quick cycle and unit worked fine

Found shorted oven control. Removed and replaced oven control. Checked operation. Unit is working fine

"Check unit to find a broken out, glass called and reported all finance to Whirlpool safety and they have determined that customer needs to call in and provide the serial number to the dish unit due to the fact that we cannot read the proper numbers they would have to get with their seller or whoever they purchased it from to find the proper information to go any further with repairs per Sheena with Wp safety"

Customer was a no-show

Order parts ; ordrng 1 Wp98014893 (Valve) and 1 W11176454 (Igniter)

Check unit at adjusted wobble out screw from the stater and checked operations. Unit is no longer making noises. All of the operations are OK.

Replaced defective control unit unit is OK

order parts reschedule with customer; ordrng 1 W11643701 (HARNS-WIRE)

Checked unit and adjusted door catch and strike. Unit checks ok.

"Reattached loose burner element - tested, working as normal"

Found spark module connection loose

Fixed mounting assembly

Upon arrival I diagnosed unit. After inspection bake element had faulty connection. Repair connector reconnected. Tested unit is working as designed.

Found obstruction in drain system

repaired loose wire harness connection to wash motor and ran test cycle. test ok

Diagnostic complete

Order parts ; ordrng 1 8269144a (Hose)

unit needs control switches and element; ordrng 1 W11567368 (control) and 1 WPW10434452 (switch-inf) and 2 WP3149404 (switch-inf)s and 1 WP3149400 (switch-inf) and 1 W11517959 (element)

"Ran diagnostic, ordering capacitor and seal sytem assembly, AIG approved exchange"

Icemaker is unresponsive need replacement; ordrng 1 W11700250 (Icemaker)

Completed diagnostic

Need to order; ordrng 1 W11672039 (Control) and 1 W11632709 (Ui control) and 1 W11660284 (Console) and 1 W11460945 (Pump motor)

Need refrigerator door and bottom hinge; ordrng 1 W11023679 (Door) and 1 Wp2254473 (Bottom hinge)

Unit is working correctly. Showed manager at the store operations are correct.

Need freezer door slide rails; ordrng 1 W11658402 (Rails)

Need inlet water valve and recirculating pump; ordrng 1 W10897719 (Valve) and 1 W11542867 (Recirculating pump)

Replaced limiter at vent out let. Operations are correct now.; used 1 279816 (Limiter) from stock

close - never able to reach cust

Need harness ; saved tckt

Order valve assembly; ordrng 1 W11210463 (Valve)

defrosted freezer evaporator and replaced faulty control box and defrost heater asembly and checked operation. ck ok

"Checked unit and catch was bent up, I fixed it and checked ok"

Reset unit. Operating as normal.

checked unit out at this point unit working as disined called tec line talked with cris took unit down checked fan unit checked out talked with travis at tec line a mouth ago dl number w1c7mv1nl2

checked unit out fixed loose conection on element unit checked out

Installed water valve. Ran the unit. It is working as designed.

Upon arrival inspected unit found that the motor switch needs to be replaced the black rubber that came off had nothing to do with vent SR 7739892410; ordrng 1 W10833182 (Motor switch)

Found breaker trip unit working OK no problem to report

Found latch damage replacing part ran service check all tested good

"needs a replacement heater, harness, thermistor diffuser and control board ; ordrng 1 W11742389 (CNTRL-ELEC) and 1 WPW10384183 (THERMISTOR) and 1 W11650659 (HEATER) and 1 DIFFUSER (W11645127)"

"Spoke with customer, quoted 150.00 plus tax for support wheels and pins. Needs approval ; ordrng 2 12001541 (Support wheels)s and 2 WP6-3129480 (Support shaft)s and 2 WP312535 (Washer)s and 2 WP33001443 (Hex nut)s"

order parts; ordrng 1 W11413567 (ui panel) and 1 W11618921 (control board)

"Replaced stripped gear case, clutch and slider and checked operation ok"

Order evap cover and ui board. Consumer is also calling Whirlpool for replacement of unit; ordrng 1 W11610999 (Evap cover) and 1 W11574767 (Ui panel)

"Fan diagnostic, washer not going through cycle ordering rotor, assembly clutch, slider assembly and stator.; ordrng 1 W10915701 (Rotor) and 1 W10754448 (Assembly clutch) and 1 W10734521 (Slider assembly) and 1 W10915700 (Stator)"

"Ran diagnostic, ordering cooktop and left front burner.; ordrng 1 W11517959 (Left front element burner) and 1 W11175876 (Cooktop)"

Ordering parts ; ordrng 1 W11652980 (Door)

"Ran diagnostic, reset main pump and checked for obstruction, all functions checked okay after reset"

Ordering parts; ordrng 1 W11364931 (Motor) and 1 Wp697772 (Blower wheel)

Ordering parts ; ordrng 1 W11239857 (Belt)

Replaced defected sensor all components working OK

Order parts and reschedule ; ordrng 1 W11451365 (Reservoir) and 1 W11535162 (Valve) and 1 W11451366 (Housing) and 1 W11312191 (Valve)

replaced latches on door customer paid servic fee; used 1 279570 (LATCH) from stock

checked an ajusted knobs and all function ok

replaced bad motor; used 1 W10822606 (MOTOR) from stock

replaced bad valve; used 1 W10897719 (VALVE) from stock

checked and bad pump and motor needs replacing

Checking font refrigerator frosted and froze over due to door not being closed condensation build up advised customer to defrost unit for 24 hours then turn back on

"Ran diagnostic, reported findings with Sr7739889628. And tradecare report Infestation"

"Found spin basket cracked in the center. Removed and replaced gearcase, spin basket , and agitator. Checked operation"

Ordering freezer door; ordrng 1 W10910835 (Freezer door)

Replace part unit tested properly

Checked unit uI not staying at one setting ; ordrng 1 W11201290 (Control)

Repaired pinched drain line behind dishwasher. Operation are correct now

Reschedule because customer was not available at certain time. ; saved tckt

"needs a replacement heater, harness, thermistor diffuser and control board ; ordrng 1 W11645127 (DIFFUSER) and 1 W11650659 (HEATER) and 1 W11742389 (CNTRL-ELEC) and 1 WPW10384183 (THERMISTOR)"

"Ran diagnostic, test components and seal all checked okay, advice costumer about the difuser ventilation not to block, all functions checked okay"

"Ordering replacement Bin dispenser motor, icemaker ; ordrng 1 W11202789 (Dispenser motor) and 1 W10873791 (Icemaker) and 1 W11109888 (Bin)"

Check oven and didn't find any any kinds of leaks all operation worked and Customer stated that when not in use the oven she she do not smell any gas leak

Checked unit and adjusted door latch and upper rack slides. Ran test cycle and unit checks ok.

found and replaced worn parts and cycled

Order parts reschedule with customer; ordrng 1 W11643701 (HARNS-WIRE)

order parts reschedule with customer; ordrng 1 W11607637 (CNTRL-ELEC)