removed debris from drain hose and ran test cycle. test ok

"Checked unit and I found a loose connection at the thermostat, I fixed it and checked ok"

"I replaced the parts that I diagnostic on my previous visit and tested the unit and now the unit was not heating at all, customer said they used it and all of a sudden it stopped working, after I already tolled them not to do it because they were going to fry the parts because the gasket was not sealing and holding the heat at all, I called their extended warranty to see if they are going to cover the controls that they damaged now, they said no, File#. 7741611264"

Upon arrival diagnosed unit need parts and gave estimate customer will not proceed w repair

Reinstalled terminal connections and control connection all operations normal.Also cusomter will need to call an electrician to correct power at the outlet.

"I reinstalled the door and door switch and ran a test to ensure all operations were normal. However, I found that the dryer duct is stuck open, which is causing the humidity to enter the dryer. The customer will need to contact the builder to resolve this issue."

"Customer called and concerned about a gas leak. I checked the unit out with the gas detector and did not find any gas leaks nor could I smell it also did the bubble testing on the gas line from the wall to where the flex hose connected to the gas valve everything was operating properly, and there was no leaks, detected or found. Customer also said after they shut the gas off, they tried to put it back on and could not get it to work properly, but they did not go through the start up instructions on the control board.Also called into Saftey and reported the findings that we ran a bubble test and checked connections with gas detector, and there was no leaks foundUnit is operating properly now all operations OKSR#7741735957"

"Freezer fan above evaporator was making a vibration. Humming noise pulled the back wall off, and there was no ice buildup around the fan so it is not malfunctioning or hitting ice, but I placed some Perma gum along the back wall of the fan bracket and on the sides where it mounts to the liner of the unit put everything back together and showed the customer and he said yes that sounds a lot better. Also, let them know if they have stuff hanging out of their baskets hitting the back wall. It can also cause loud vibrations but this is not causing any mechanical issues and the unit is operating as designed and if the fan makes vibration noises from time to time, there is nothing we can do unless the fan is actually hitting something above the evaporator or ice unit all good to go Called in Techline and got everything documented that way of the customer calls back in regards to the same issue and nothing has found the customer will be charged he also advised that there is not anything you can do to fix this issue besides what I just did other than that is not causing any failures to the unit. SR#7741756424Unit is operating as designed all operations OK This is a 90 day call back on Gary need to charge back"

replaced broken terminal block and checked operations. ck ok; used 1 279318 (TERMINAL) from stock

Not dispensing water ordering parts; ordrng 1 W11563296 (Water valve) and 1 W11629068 (Air diffuser) and 1 W11456119 (Ui)

"Customer said the unit was not heating properly after taking the back panel off heater, fuses and moisture sensor were testing good when I went to test the high limit thermostat I noticed that it was unplugged after plugging everything back in making sure the connections were on tight. Everything was running good.Unit is operating properly now all operations OK"

Order parst reschedule with customer; ordrng 1 D7824706Q (ice maker)

Upon arrival customer was stating that the water coming in was smelling like sewer water . Went to diagnostics and calibrated unit . Advised customer that the smell was not cause by washer and has nothing to do with it thats a apartment problem

replaced broken drive belt and checked operations. ck ok; used 1 341241 (BELT) from stock

replaced broken lid latch and ran test cycle. test ok; used 1 W11307244 (LATCH) from stock

Part order due to unit not finishing cycles.; ordrng 1 W10787880 (Lid lock) and 1 W11105151 (Control) and 1 W11096285 (Housing) and 1 W11035010 (Console)

Unit needs freezer door replacement ; ordrng 1 W11577825 (Freezer Door)

Customet was not avaialble at certain time. Need reschedule . Tech. will infor.wd CSR; saved tckt

Replaced belt and idler

"Error code F1E1 was found during diagnostics, indicating a control board failure. We are ordering a replacement control board to resolve the issue.; ordrng 1 W11448962 (CNTRL-ELEC (UPPER)) and 1 W11598200 (CNTRL-ELEC (LOWER)) and 1 W11735107 (CONSOLE)"

"After consulting with our tech support team, we will not be moving forward with a part replacement. The unit is receiving proper water pressure, and both the water and ice are clear with no signs of contamination. Techline support advised that the issue may be related to the home's water supply line. Over time, these lines can deteriorate, and if the existing line was not replaced when the unit was installed, it may be the source of any unpleasant taste. We recommend replacing the water line feeding the unit to resolve the issue. SR#7741752497"

Ordering parts ; ordrng 1 W11736670 (Compressor) and 1 W10873791 (Ice maker)

Found faulty control part order ; ordrng 1 W11683480 (Control)

Igniter isnt kicking on nor is gas being pulled in to the dryer. Need to order the igniter along with the thermal sensor on the side of the heating assembly. ; ordrng 1 W10185981 (Timer) and 1 W11564940 (Burner ASM) and 1 338906 (Radiant sensor)

Diagnosed ice dispenser with foam left inside. Cleared dispenser area. Operations are running correctly.

Rescheduled appointment.; saved tckt

Could not replicate the smell. Called techline for guidance. Per techline washing machines cant create Oder. All odor associated with machine are from what is put in it (either water supply or other external sources such as clothes or detergent). Per techline unit is working as intended 7741755076

Order parts reschedule with customer; ordrng 1 W11607637 (CNTRL-ELEC)

adjusted the blower and securing down mouthing bracket - operating as normal

"ordering replacement gas valve, bezel and knob ; ordrng 1 W11381267 (MANIFOLD (LEFT FRONT & LEFT REAR)) and 1 W11381269 (MANIFOLD (CENTER FRONT & CENTER REAR)) and 1 W11378578 (MANIFOLD (RIGHT FRONT & RIGHT REAR)) and 1 W11380146 (BEZEL-KNOB (FRONT BURNERS)) and 1 W11380562 (KNOB, DUAL) and 1 W11380561 (KNOB, SINGLE)"

found and resecured door seal

"Upon arrival had a extra control used it on this unit , replaced faulty control unit is now working as designed"

Upon arrival and after diagnosing and noticed that the unit was tripping the breaker. I then heated the unit in broil and heated it up to 550? with no issues and then heated the unit in bake to 500 for about 10 to 15 minutes and the unit ran with no issues. There was no error codes by the time I left and the unit was functioning properly as designed.

replaced broken lid strike and checked operation. ck ok; used 1 W11457841 (STRIKE) from stock

checked unit out chang out broken damper unit is correct now; used 1 w11316766 (damper) from stock

Closing ticket out per office customer doesnt want to follow through with repair Auth#044555 162.32

replaced broken console clip and checked operations. ck ok; used 1 WP8312709 (CLIP) from stock

Upon arrival maintenance had a control that whirlpool sent them for that unit . Replaced faulty control unit is now working as designed ; used 1 W11607637 (Control) from stock

Checke dunit and removed debris from drain pump. Ran test cycle and unit checks ok.

checked unit out gotv trash out of fan blade unit is correct now

Replaced and adjusted door strike ran test all operations normal .; used 1 W11429589 (Strike) from stock

"Closing out for trip, and diagnostics. Parts NLA."

"Closing out for trip, and diagnostics. Parts NLA."

Checked unit and adjusted oven door latch. Unit checks ok and light is turning off when door is closed.

Ran burn in process.

Replaced and adjusted door strike ran test all operations normal

"Upon arrival and after diagnosing, I noticed that there was no water going into the inlet valve. I then got a closer look at the inlet valves and found a loose connection from the control board to the inlet valve. Once the connection was secured. The unit began to work properly as designed."

Unclog air vent

Upon arrival i diagnosed unit. After inspection bake element not coming on faulty connection at element. I reattached faulty lose connection and secured it. I tested unit passed. Unit is working as designed.

Upon arrival i diagnosed unit. After inspection drain line had restriction clogged. I removed drain pump hose and removed restriction. I tested unit passed. Unit is working as designed.

"Upon arrival unit was not heating, after replacing the capacitor, it is now heating and working as designed."

"Upon arrival I found unit clogged in the drain hose, I vacuumed the drain hose and after testing the drain cycle it is now draining, working as designed."

"Need to replace control boards, customer approved labor price, janeir is covering parts. ; ordrng 1 WPW10624574 (Power supply Control board) and 1 W11645579 (Control board) and 1 W11233638 (Control board)"

debris in drain pump - cleared and tested - working as normal

Checked unit and water line was broken behind the unit. I fixed it and checked ok

"Rt front burner not coming on. After inspection, igniter is not aligned. I adjusted the igniter to the burner cap and tested afterward. Unit passed turn on. Unit is working as designed."

upon arrival console displayed 'LOC' not allowing it to operate - held the control lock for 3sec and ran a diagnostic test cycle. unit is operating as design

Found loose connection at door switch. Reinstalled loose connection. Unit is now working as intended no issues at this time

"Need to order ; ordrng 1 W11245707 (SUPPORT) and 1 W11685581 (Cook tray), used 1 W11252182 (RING-TURN) from stock"

After installing the parts turned on the icemaker and it started running and also filled up. I did not continue to fill up and overflow. It is operating properly now all operations OKauth#09347D total 341.18

"Customer said that the unit is making loud buzzing noises when checking out the unit in the freezer section all of their belongings were leaning up against the wall, causing the fan to buzz louder than normal. I advise a customer that want anything is putting pressure on that back wall where it is hooked to the frame that is right where the fan is and its causing the vibration between the plastic in the metal, but that is how the unit operates and there is no parts to be changed for that issue. Just need to keep pressure off the back wall and let the fan do what its supposed to customer was also having an issue with the ice bucket only dispensing crushed ice and I showed them that their bucket was in the unit wrong, causing the solenoid to hold the rod up constantly after fixing that issue unit is operating as designed it is dispensing solid and crushed ice and the buzzing noise is very minimal. Just the sound of the fan running and the freezer section unit is operating as designed all operations OK"

Found food against back wall of refrigerator. Removed and replaced diffuser and repositioned food. Adjusted cold control and tested

Found spin basket not engaged. Ran diagnostic cycle and calibrated unit. Tightened screw to rotor and tested

Customer said breaker tripped even though oven wasnt on. Advised techline of problem. Breaker will need to be replaced

Removed and replaced control board. Ran recalibration and tested.

90 days part failure ; ordrng 1 W11607637 (Control)

"Ran diagnostic install new fc door, all functions checked okay"

Ran diagnostic sending quote for approval to replace fuse; ordrng 1 WPW10017410 (Fuse)

Unable to contact customer ; O-emld tckt

Order diode ; ordrng 1 W11256462 (Diode)

Replaced board unit checks ok

Customer pulled dishwasher out before arrival to make accessible. Replaced heater and pcb and unit began heating properly

Washer reading error code e01/f01 which indicates a problem between board and interface. Reset unit and ran through diagnostic cycle and all quick wash cycle and unit checked out ok after. Informed customer if issue happens again that both interface and pcb will need to be replaced. Control board-w11201293 $282.45User interface-w10911023 $291.27Labor w/o help-$350Labor with help-$550

Installed new damper and rc evap fan motor. Unit functioning properly and dropping temp.

"Leaking ice coming from weak cooling, causing melting ice. Found restriction on filter drier. Replaced and charged unit. ; used 1 W10143759 (Drier) from stock"

No water to dispenser or ice maker. Ordering new water valve. ; ordrng 1 W11645245 (Water valve)

Replaced bad ice maker.

Replaced bad drain pump.

Replaced bad control & UI.

SR#7741714557 unit is infested with roaches.

Fixed loose connection to control.

Found busted water line.; ordrng 1 W11366475 (Shelf) and 1 W11482384 (Housing) and 2 W11482381 (Tube)s

Replaced bad gaskets on top doors.

Ran diagnostics & air flow test. Found blockage in ducts. Customer will get ducts cleaned.

Replace the control boards and run a diagnostics test. Unit is operating as normal

"ran a diagnostics test cycle, and confirm filter and exit vent line is on properly - unit is operating as design"

Replace ice maker assembly and cover ran a cycle test unit is operating as normal

Unit is continuously draining unable to get out of flood mode - ordering a replacement control board; ordrng 1 W11603810 (Control Board)

unit needs replacement heating element and cut off sensors ; ordrng 1 WP3387747 (ELEMENT) and 1 280148 (CUTOFF-TML)

"Replace the heater, control and thermistor-ran a diagnostics check unit is operating as normal"

unit needs replacement suspension ; ordrng 1 W11130362 (SUSPENSION)

Upon arrival i relieved part water valve. After replacement tested water valve no more water drip into basket. I left old part with cusomer(picture attached). Unit is working as designed

Upon arrival i replaced part. After replacement i tested unit. No longer in drain mode. Unit completed. Unit is working as designed.

"Upon arrival, I inspected the unit found F3E1. Will need to replace the control board. ; ordrng 1 W11608056 (Control board)"

"placed data loggers, and took pics.; saved tckt"

Replace control unit is OK

Order parts ; ordrng 1 W10843663 (Valve) and 1 W11112160 (Actuator) and 1 W10625042 (Capacitor)

"Upon arrival, and after replacing the parts to water dispensing onto the pan seemed to be more even and balanced throughout."

Relaced evsporator and drier.Unit was not cooling and freezer. Due to freon leaked. Seal system repair

"Need diode and mahmetron; ordrng 1 W11222648 (Diode, High Voltag) and 1 W10754299 (magnetron)"