upon arrival replaced control unit is now working as designed

Replace turn motor and tested - operating as design

Installed harness and latch all tested normal.

Ran test no problem found it smelled like burnt butter or popcorn.

"Upon replacing the parts, the unit no longer went into flood mode and it passed a diagnostic cycle with no issues. The unit is working properly as designed."

Replaced both boards unit immediately blows both boards found shorted transformer reordering parts; ordrng 1 W11357230 (Control board) and 1 W11034363 (Control board) and 1 WPW10485951 (Transformer)

Diagnosed unit and found unit cooling at the time of service u it checks ok

Secured loose wire at control board.

Unit is working as intended

Found F1E1 error code. ; ordrng 1 W11525996 (ACU) and 1 Wp3387747 (Element)

Checked unit with WPL. Found restriction of gas flow in the oven. Provided quote to homeowner. SR#7742044181

Replaced shorted valve & corrected ice maker leak.

Order parts. ; ordrng 1 W11552018 (Control) and 1 W10708076 (Cord) and 1 W10422269 (Filter board) and 4 W11707984 (Fuse)s and 1 W11551761 (Lower switch) and 1 W11551558 (Top switch) and 1 W10850446 (Cap)

Installed new console tested unit after it is now working as designed

"replaced control, actuator, capacitor, cam, and harness. unit tested ok. advised cust on soft water and detergent use."

replaced latch and strike. unit tested ok.

unit needs ice maker.; ordrng 1 W11700250 (ice maker)

replaced ice maker. unit tested ok. advised cust on filter replacement.

unit needs control.; ordrng 1 W11683481 (control)

"Ran diagnostics, replaced complete Icemaker assembly in unit. All functions checked ok at this time"

"Upon replacing the boards, the unit was still not working. I found a faulty board and OL door switch. I will need parts ; ordrng 2 W11629953 (SWITCH)s and 1 W11752963 (CONTROL BOARD) and 1 W11625251 (PAD HOUSING)"

"Upon arrival and after diagnosing, I noticed that the Center burner was not giving a even and full flame. Will need to order parts. ; ordrng 1 W11475513 (MID TOP BURNER)"

"Upon arrival and after diagnosing, I noticed that the unit was making ice, but it wasnt dispensing the ice. The shaft was not moving. I will need to order parts.; ordrng 1 W10822606 (DISPENSER MOTOR) and 1 WP2318082 (SHAFT) and 1 WPW10254073 (WASHER) and 1 W11747578 (ICE CONTAINER)"

Upon arrival and after diagnosing I could not recreate the issue. The unit ran without any leaks but I believe its because the suds have drained. I noticed the cusotmer was using cascade platinum plus which is a highly concentrated pod and using jet dry rinse aid on top of that. I believe the water that was coming out while the cusotmer used the unit was from over suds. The unit it self is working properly as designed.

"Ran diagnostics, ordering replacement console and appliance manager for both ovens ; ordrng 1 W11666473 (Console) and 1 W11448962 (Control) and 1 W11598200 (Control)"

Upon arrival i diagnosed unit. After inspection rt rear burner and rt front burner a little higher. I adjusted flame (pictures attached) before and after. I tested afterwards unit passed. Unit is working as designed.

Replaced control board and panel control

"Ran diagnostics, replaced complete evaporator motor and harness assembly in unit. All functions checked ok at this time"

"Ran diagnostics, customer advised on incorrect voltage coming from home. Unit checked ok at this time"

replaced ref door and nameplate

Upon arrival i diagnosed unit. After inspection there was no error codes on unit (picture attached). I tested every component everything passed functioning normal. Customers concern was hearing a sizzling sound from freezer compartment. I let the customer know that's normal sounds when unit goes into defrost cycle heater element turns on. Unit is working as designed. Safety SR#7741988416.

At door Customer no longer need service. Couldnt recreate issue.Unit is working as designed.

"Upon arrival i diagnosed unit. After inspection everything checked out good. Fuses, heater element is good (picture attached). Unit is heating. I couldnt recreate issue. Unit is working as designed"

Upon arrival i replaced parts. Unit is no longer in flood mode. I tested unit after replacement passed diagnostic cycle. Unit is working as designed.

Installed new parts and tested unit after. It is now working as designed. No active error codes.

Upon arrival i replaced parts. Unit is no longer in flood mode. I tested unit after replacement passed diagnostic cycle. Unit is working as designed.

upon arrival replaced control unit is now working as designed

Ordering parts; ordrng 1 W11520704 (Control) and 1 W11542585 (Harness switch)

ordering parts not draining ; ordrng 1 W10481093 (drain hose) and 1 W10482480 (pump & motor)

Replaced torn gasket.

Replaced defective control board and. Operations are correct now

Recalibrated unit & fixed cam.

Part order for control board per tech line.; ordrng 1 W11648208 (Control)

"Replaced faulty ice maker, valves and controls. Unit is now working as intended no issues at this time"

Found door seal coming apart Will need new one ; ordrng 1 W11177741 (Door gasket)

Found drain pump wire loose connection

"Ran diagnostics, adjusted burners and customer advised on ambient interference. Unit working as designed"

"Dryer throwing F3E2 open/ shorted moister sensor When running diagnostic test the dryer will run for four minutes and then the whole thing will just shut off and turn off, but then you can turn it right back on; ordrng 1 W10693363 (Fuse) and 2 8577274 (Thermal fuse)s and 1 W10672683 (Grill sensor ASM)"

"Icemaker has cubes in it, but will not harvest them ran the unit through test modes. The heater to the icemaker is kicking on, but it will not harvest the cubes. The motor is not engaging. Need to order a new icemaker.; ordrng 1 W11457039 (Ice maker)"

Unit working fine no ice buildup

Replaced broken door switch and checked operation of unit ok

"Replace control board, ran a diagnostics test - unit is operating as design"

Assisted Tech JP

"Checked unit and vent is completely clogged and it has been like this for a long time, and damaged all the electronic parts, customer is going to look at the estimate and will let us know ; ordrng 1 W10909685 (Fuse) and 1 W11481107 (Control) and 1 W11406484 (Overlay) and 1 279827 (Motor) and 1 8577274 (Thermostat)"

"Checked unit and everything is working as it's designed, the Miss was not at home when I got there and Mr said she was complaining about the temperature on the fresh food , so I checked with my temperature prob everywhere in there to get the reading, and everything checked ok, I asked the Mr, why wasn't anything frozen like the Miss said, he said he doesn't know and I had to wait for her, and ten minutes later the Mis showed up, and already started screaming and yelling to the husband, so I introduced myself and if she can go over with me the problem that she has, and first she told me everything she puts in the drawers after three days it starts getting frozen, so I explained to her that basically especially with the vegetables and the way she has the temperature set up, if she doesn't move it, it will start getting frozen.in three days , and she change what she said and said it happens immediately, i tried to explain to her how to set the temperatures .and use the unit correctly , and she said why in the hell temperatures that I have them it's telling me it's good, she said why has no one gone to her house and explained on how the unit works and with a lot of detail and how to use it, the last tech that was there he didn't explain anything and to her it was a very bad experience and she kept talking bad about the tech, Mr.came out and stopped her, and asked her how can you say that if he was exceptional and answered every question that you had at that time, and he fixed the problem that you were complaining about, she him back, she doesn't give a dam, Mr. told her it's the same tech, and she kicked me out of the house, and she kept screaming and yelling at me and said why the drawers are not aligned perfectly, and I pulled them out and she it to her that they were fine and there wasn't anything wrong with them and said I had to take everything apart and remove all the screws and everything and reassembled with a lever and make sure everything likes fine for her, because she paid five years warranty and everything she don't like fall on me if I like it or not , so I tried to explain to her again on how the unit works and how to use it correctly and everything else, she didn't get and kick me out again, I called tech line and documented with them , they said there repairs needed and to refer the customer to contact customer service File#. 7740971490"

Replaced faulty valve. Unit is now working as intended no issues at this time

"Replaced failed part, control board and recalibrated"

"Replaced UI,harness and electrodes"

"Checked unit and replaced open lower harness, latch and control. Ran auto test yccle and unit checks ok."

Replaced faulty door switch. Unit is now working as intended no issues at this time

"Ran diagnostic error codes f9e1 and f1e1 present at arrival, clear codes test unit all functions checked okay, customer mentioned power outage prior to getting the codes"

"Ran diagnostic found spark coming from magnetron area. Documented findings with safety. Advice about replacing magnetron, thermostat magnetron, capacitor, diode and transformer"

Ran diagnostic ordering control electric ; ordrng 1 W11603810 (Control)

"Ran diagnostic, reset breaker heat at 550 on broil, all functions checked okay test bake and convection settings as well. All checked okay no error codes"

Repaired open circuit to element. Operations are correct now

upon arrival check compressor and components everything looks good advise to change breaker .

I replaced the harness and unit checked ok

"Checked unit and everything is working as it's designed, I showed it to the customer, unit checked ok"

checked and reset tripped braker and all function ok

Diagnosed unit and found unit has clogged dryer vent needs vent cleaning

Diagnosed unit and found unit working fine at the time of service

part order w11600370; ordrng 1 w11600370 (control)

found and replaced restricted evaps

Ordering parts. Not available ; ordrng 1 8507p39160 (Control) and 1 7405p11750 (User interface)

"Replaced failed part, recirculating pump"

Installed inverter and new board. Unit is cooling properly at the moment

Order parts reschedule with customer2wgt; ordrng 1 W10911403 (motor-turn) and 1 W11126044 (SHAFT-TURN) and 1 W11223840 (shaft-turn)

Checked unit and repaired loose connection at oven temp sensor. Ran test cycle and unit checks ok.

"ran amp draw test on ref with compressor running. unit is well within amp draw range. unit tested ok. suspect that her ref, and her freestanding water cooler might be on the same circuit breaker."

ran temp test. both ovens are good. unit tested ok.

changed out senser unit checked out

Checked unit drain pump continuously running ; ordrng 1 W11608056 (Control)

"upon arrival diagnosed unit and reset control board everything is kicking on , drain pump , pump and motor & heater its going thru every cycle . unit is working as designed"

"Inspected washer and unit is filling,washing and draining properlySpoke with customer and suggested to choose the 'bulky' setting for slightly more fill water and explained how this machine is designed to save water and will only put the required amount of water Customer will make change and monitor"

Inspected dispenser assembly and found it to be normal as per design Ran diagnostics anad no codes foundTested quick cycle and water fills properly without any water spill nor any other issueUploaded couple pictures for documentation Unit is working as designed

Replace doors unit tested properly

Replaced door latch and tested

Part order due to unit not staying on.; ordrng 1 1901a (Drain pump)

7742046899. Part order due to damper not opening and closing properly.; ordrng 1 W11050016 (Damper) and 1 W11767615 (Control)

Part order due to ice melting intermittently.; ordrng 1 W11176264 (Pump) and 1 W10511923 (Thermistor)

"I replaced the bracket, housing, wheel, and motor and unit started working fine"

replaced shorted control board and ui panel and low capacity fan motor and faulty air damper and checked operations. ck ok

"Ran diagnostic error f6e1 low/no water present when arrived, customer mentioned low water pressure when I arrived, pressure too low at kitchen area found advice customer to contact a plumber to repair water pressure issues"

"Ran diagnostic, no errors at the time advice customer about uneven load and mix loads, all functions checked okay"

"Ran diagnostic ordering tub,basket assembly, gearcase and motor, splushkit. Under 10 year parts warranty ; ordrng 1 W10902814 (Washplate) and 1 W11513243 (Basket assembly) and 1 W11551646 (Nut) and 1 W11219115 (Tub) and 1 W11568797 (Filter drain pump) and 1 WP8533928 (Screw) and 1 W11449840 (Gearcase) and 1 W11026785 (Motor) and 1 W10721967 (Splushkit)"

Ordering parts; ordrng 1 W11614636 (Agitator) and 1 W11510461 (Wash plate)

"Upon arrival costumer experienced a long drain fault, after checking the drain pump itself, it was in good condition, I took out the hose to see if there was any clog, there seems to be none, I cleared the errors codes F9E1 and tested the unit again, it went through all the cycles. I advised to record the washer doing the issue."

"Upon arrival I replaced the harness wire and unit was still doing the same issue, will contact Techline tomorrow morning."

upon arrivial customer advised that leak has stop. unable to find any water leaks at this time.did find very low water pressure due to clogged filter.removed water filter and pressure was good and all other operations checked ok.

"Removed microwave and replaced parts. Tested and unit had power, put back into place and working now. Will call for extra labor code following day"