We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Spring, Texas 77373
Clayton
Job Details:
08/26/2025
Unit was recently just worked on by another company called in and spoke with Office and they said to have the customer call it back in and have it transferred to the original company and closeout ticket for Trip and diagnostic
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Spring, Texas 77373
Clayton
Job Details:
08/26/2025
Closing out per office for Tripp and diagnostic
We serviced a
MAYTAG WASHER
Model MVW5430MW2
Near Houston, Texas 77031
george
Job Details:
08/26/2025
Closing for trip and diagnostic
We serviced a
WHIRLPOOL WASHER
Model WFW8640BW0
Near Fresno, Texas 77545
roosevelt
Job Details:
08/26/2025
close out call per elsa
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Tomball, Texas 77377
Joshua
Job Details:
08/26/2025
Ran diagnostic ordering replacement Control-elec ; ordrng 1 W11607637 (Control-elec)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Humble, Texas 77346
Gary L
Job Details:
08/26/2025
Ordering parts ; ordrng 1 W11549461 (Motor) and 1 Wp697772 (Blower wheel)
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JB4
Near Spring, Texas 77373
Clayton
Job Details:
08/26/2025
Closing out ticket per Office trip and diagnostic
We serviced a
WHIRLPOOL ICEMAKER
Model WRF555SDFZ19
Near Richmond, Texas 77406
raul
Job Details:
08/26/2025
Unit is making ice but not dispensing water.; ordrng 1 W11548535 (Dual water valve) and 1 W11642015 (Panel UI) and 1 WPW10368730 (Water pad)
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MS0
Near Brookshire, Texas 77423
martin
Job Details:
08/26/2025
Found oven igniter not connected
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS12
Near Houston, Texas 77027
angel
Job Details:
08/26/2025
"Closing for trip and diagnostic, freezer door installation"
We serviced a
WHIRLPOOL DRYER
Model MED5430PBK0
Near Houston, Texas 77099
Aidan
Job Details:
08/26/2025
"Upon arrival I found unit not spinning, after disassembling it I found the belt disconnected, after reconnecting and testing unit, it is now working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Houston, Texas 77084
Aidan
Job Details:
08/26/2025
"Upon arrival I found unit not spinning when starting, I took a look at the belt and found it stripped, I replaced it with a TS part I had in my truck and after testing it, it is now spinning and working as designed."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Spring, Texas 77379
Osiel
Job Details:
08/26/2025
replaced tml-cutoff & tested - operating as normal ; used 1 279816 (CUTOFF-TML) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Houston, Texas 77055
Louis R
Job Details:
08/26/2025
Fixed heater connections.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Houston, Texas 77084
Aidan
Job Details:
08/26/2025
Ordering control board and lower wire harness; ordrng 1 W11629601 (Cookie) and 1 W11417071 (Harness wire) and 1 W11662155 (Harness wire)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near League City, Texas 77573
chris
Job Details:
08/26/2025
Customer cancelled
We serviced a
WHIRLPOOL WASHER
Model WFW6720RW0
Near Texas City, Texas 77590
chris
Job Details:
08/26/2025
Found loose connection at control. Reinstalled loose connection. Unit is now working as intended no issues at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Houston, Texas 77062
chris
Job Details:
08/25/2025
Assisted tech is
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Spring, Texas 77373
Clayton
Job Details:
08/25/2025
Installed parts unit is operating properly now and no longer constantly draining
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS11
Near Spring, Texas 77373
Clayton
Job Details:
08/25/2025
Vent fan is working properly turning on and off with the buttons but the customer said after he is cooking for an hour to three hours and well go to turn the fan off once he gets done and it wont turn off until I have to unplug it but this only happened once or twicearound Christmas and the units been working properly since just wanted to call it in and have it checked onChecked everything out on the microwave everything is heating and operating properly all operations OK
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Spring, Texas 77379
Clayton
Job Details:
08/25/2025
Installed parts ran unit through diagnostics testing checked for leaks. Nothing was found everythings operating properly now unit operating as design.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS3
Near Spring, Texas 77379
Clayton
Job Details:
08/25/2025
Installed parts unit is operating as designed and washing and spraying good unit is all good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Houston, Texas 77063
Aidan
Job Details:
08/25/2025
"Upon arrival I found unit not cooling in the refrigerator side, will need a damper control for the airflow to go into the refrigerator side. ; ordrng 1 W11380595 (Air diffuser) and 1 W11546690 (Control box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Houston, Texas 77082
Aidan
Job Details:
08/25/2025
"Upon arrival I found the icemaker water overfilling the ice maker, will need a new icemaker, thermistor, and water inlet valve. ; ordrng 1 W10886939 (Icemaker) and 1 W11224591 (Motor evap) and 1 W11482025 (Water inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Houston, Texas 77083
Aidan
Job Details:
08/25/2025
"Upon arrival I found unit console not responsive, will need a console and control board. ; ordrng 1 W11506011 (Control board) and 1 W11460962 (Panel UI)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Katy, Texas 77494
Aidan
Job Details:
08/25/2025
"Upon arrival costumer experienced the door swinging as soon as we open the door, costumer was unaware about paying for part and labor, costumer thought unit was still under warranty, costumer said he will not proceed with repair."
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS
Near Houston, Texas 77076
dadrick
Job Details:
08/25/2025
Checked unit found turn table cap lifted readjusted tested unit all functions tested properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSF5536RZ00
Near Sugar Land, Texas 77479
Russell
Job Details:
08/25/2025
electrical supply issue. cust calling electrician.
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Rosenberg, Texas 77471
Russell
Job Details:
08/25/2025
"removed agitator, unjammed agitator. unit tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ1
Near Richmond, Texas 77469
Russell
Job Details:
08/25/2025
ran diag. no codes. ran test cycle. checked and secured connection to heating element. unit tested ok.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Richmond, Texas 77469
Russell
Job Details:
08/25/2025
replaced drive pulley/cam from TRK STK. unit tested ok.; used 1 W10721967 (CAM) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Houston, Texas 77014
Osiel
Job Details:
08/25/2025
replaced control board and tested operating as normal
We serviced a
KITCHENAID M/W OTR
Model KMHS120ESS11
Near Houston, Texas 77067
Osiel
Job Details:
08/25/2025
replaced rack and supporting hooks - operating as normal
We serviced a
MAYTAG WASHER
Model MTW5700TQ0
Near Houston, Texas 77086
Osiel
Job Details:
08/25/2025
replaced motor and water pump - customer will monitor and will call if there's an issue - operating as normal
We serviced a
JENN-AIR OVEN
Model JJW2430LL01
Near Montgomery, Texas 77356
james
Job Details:
08/25/2025
Checked unit and replaced scratched/miscolored UI. Ran test cycle and unit checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Montgomery, Texas 77356
james
Job Details:
08/25/2025
Order parts reschedule with customer2 man w/ JP2wgt; ordrng 1 w11460946 (pump) and 1 w11629914 (control) and 1 w11649995 (vent) and 1 w11545290 (bezel) and 1 w11580016 (DIFFUSER)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4027HW2
Near Montgomery, Texas 77316
james
Job Details:
08/25/2025
Order parts reschedule with customer; ordrng 1 W11629601 (CNTRL-ELE)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Montgomery, Texas 77316
james
Job Details:
08/25/2025
Checked unit and replaced shorted control with pressure sensor fault. Ran auto test cycle and unit checks ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Conroe, Texas 77384
james
Job Details:
08/25/2025
Order parts reschedule with customer; ordrng 1 W11764616 (CNTRL-ELEC) and 1 WPW10181986 (sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ13
Near The Woodlands, Texas 77384
james
Job Details:
08/25/2025
Checked unit and adjusted icemaker fill tube adapter. Icemaker cycled and filled with water and no leaks detected.
We serviced a
WHIRLPOOL WASHER
Model wtw4957PW0
Near Houston, Texas 77043
angel
Job Details:
08/25/2025
Ran diagnostic replace faulty control electric all functions checked okay
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA0
Near Houston, Texas 77024
Louis R
Job Details:
08/25/2025
Replaced busted drain line.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Houston, Texas 77057
Louis R
Job Details:
08/25/2025
Replaced bad UI.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Houston, Texas 77096
Louis R
Job Details:
08/25/2025
Replaced bad valve & control.
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS00
Near Houston, Texas 77024
george
Job Details:
08/25/2025
"After installing the recirculating pump, I tested the unit and found now that the water valve is bad and needs to be replaced, quoted customer for new valve MS approved new quote. ; ordrng 1 W10897719 (Water valve)"
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS4
Near Houston, Texas 77019
george
Job Details:
08/25/2025
Inspected the unit and found spark module bad and needs to be replaced ; ordrng 1 W11537738 (Switch harness) and 1 W11693498 (Spark module)
We serviced a
JENN-AIR RANGE
Model JPIGC748RL00
Near Houston, Texas 77027
george
Job Details:
08/25/2025
Ran a test with techline and found low voltage short need to replace harness Sr7742263779; ordrng 1 W11765166 (User interface harness) and 1 W11766931 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Houston, Texas 77025
george
Job Details:
08/25/2025
Replaced control board tested unit after working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Houston, Texas 77008
Damarcus
Job Details:
08/25/2025
"Replace defected parts control, evaporator fan motor and jumper wire everything tested fine now"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Houston, Texas 77055
Damarcus
Job Details:
08/25/2025
ORDER PART ; ordrng 1 W11613487 (DEFLECTOR)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Baytown, Texas 77523
ricky
Job Details:
08/25/2025
needs trans; ordrng 1 W10680219 (washplate) and 1 W10870912 (gearcase) and 1 W10808317 (belt) and 1 w11162561 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Dayton, Texas 77535
ricky
Job Details:
08/25/2025
found and replaced stalled comp
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4130ADS
Near Dayton, Texas 77535
ricky
Job Details:
08/25/2025
"found and freed jammed fan blade, unit ok"
We serviced a
KITCHENAID OVEN
Model KOEC530PSS01
Near Fulshear, Texas 77441
raul
Job Details:
08/25/2025
Assisted MY needs more parts.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Fulshear, Texas 77441
raul
Job Details:
08/25/2025
Will need ice maker. ; ordrng 1 W11700250 (Ice maker)
We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Richmond, Texas 77406
raul
Job Details:
08/25/2025
I replaced control board.
We serviced a
KITCHENAID OVEN
Model KOEC530PSS01
Near Fulshear, Texas 77441
martin
Job Details:
08/25/2025
"Arrived at customer home to replace parts when the Mrs began to tell us that she has NOW an additional issue, she is hearing noises as the turntable moves during usage Advised that we could not proceed further with todays repair and would to order the additional parts needed to complete the FULL repairWill need to order turn table motor n turn table ring ; ordrng 1 W10911403 (Turn table motor) and 1 W11110134 (Turn table ring)"
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ01
Near Fulshear, Texas 77441
martin
Job Details:
08/25/2025
Replaced console
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Missouri City, Texas 77489
Edwin
Job Details:
08/25/2025
Upon arrival i replaced parts. After replacement i tested unit. Unit passed i also made customer aware of the foundings of metal debris on drum edge causing noise (picture attached). Unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model n/a
Near Houston, Texas 77089
Jordan
Job Details:
08/25/2025
"Part order for compressor, and evaporator due to restriction causing no cool.; ordrng 1 W10879296 (Compressor) and 1 2188823 (Evaporator)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Houston, Texas 77041
jerrell
Job Details:
08/25/2025
Need to order; ordrng 1 W11686050 (MOTOR-DRVE) and 1 W11239857 (Belt) and 1 W10721967 (CAM) and 1 W10913953 (ACTUATOR) and 1 W11550891 (AGITATOR) and 1 W11385424 (RETAINER)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS03
Near Katy, Texas 77450
raul
Job Details:
08/25/2025
I replaced damper control.
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Houston, Texas 77016
Gary L
Job Details:
08/25/2025
Replace control per tech line; ordrng 1 W11696067 (Control)
We serviced a
WHIRLPOOL VENTHOODS
Model WVU37UC0FS1
Near Houston, Texas 77044
Gary L
Job Details:
08/25/2025
Found lights not working. Removed and replaced light modules and light control board. Checked operation
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEM8
Near Houston, Texas 77044
Gary L
Job Details:
08/25/2025
Found bad ice maker assembly. Removed and replaced ice maker. Checked operation
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ
Near Houston, Texas 77044
Gary L
Job Details:
08/25/2025
"Found faulty magnetron. Removed and replaced magnetron, capacitor and diode. Checked operation"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Houston, Texas 77059
Josue
Job Details:
08/25/2025
"Ordering 5 knob Bezels. Unfortunately, Will have to R/S ; ordrng 5 W10853046 (KNOB BEZELS)s"
We serviced a
JENN-AIR OVEN
Model JGRP436WP01
Near Houston, Texas 77018
Damarcus
Job Details:
08/25/2025
Customer council service unit working now
We serviced a
JENNAIR MICROWAVE
Model JMC2430DP01
Near Katy, Texas 77494
Aidan
Job Details:
08/25/2025
"Upon arrival costumer experienced the panel control having a shorted key F2E1, will need to order a new panel control, costumer will proceed with repair. After tax Labor 216.5 panel UI 1,472.55 Total: 1,526.73; ordrng 1 W11229663 (Panel control (stainless steel))"
We serviced a
WHIRLPOOL DRYER
Model WDT531HAPM0
Near Richmond, Texas 77469
Edwin
Job Details:
08/25/2025
Upon arrival i replaced parts. After replacement tested unit passed. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Houston, Texas 77009
Damarcus
Job Details:
08/25/2025
Unclog main drain unit working fine now
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX535HPS01
Near Fulshear, Texas 77441
martin
Job Details:
08/25/2025
Inspected and found water overflowing from reservoir into binWill need to order recirculating pump with sensor ; ordrng 1 W11542867 (Recirculating pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Brookshire, Texas 77423
martin
Job Details:
08/25/2025
Replaced control board and recalibrated
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Pattison, Texas 77423
martin
Job Details:
08/25/2025
"Replaced capacitor,diode,magnetron,transformer and thermostat"
We serviced a
WHIRLPOOL ICEMAKER
Model WUI75X15HZ01
Near Katy, Texas 77494
martin
Job Details:
08/25/2025
"Inspected and will need both control boards,transformer and heater grid; ordrng 1 W11357230 (Control board) and 1 WPW10485951 (Transformer) and 1 W11034363 (Control board) and 1 W10919199 (Heater Grid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Houston, Texas 77044
Gary L
Job Details:
08/25/2025
Ordering parts. ; ordrng 1 W11177624 (Diffuser) and 1 W11087463 (Damper) and 2 W11724692 (Thermistor)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Houston, Texas 77068
Osiel
Job Details:
08/25/2025
"after running diagnostics found error codes F10E2, F9E1 & F7E1 - ordering control, vent assembly and pump ; ordrng 1 W11410066 (CNTRL-ELEC) and 1 W11649995 (VENT)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Richmond, Texas 77406
martin
Job Details:
08/25/2025
Replaced agitator and impeller
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Park Row, Texas 77493
Luis
Job Details:
08/25/2025
I replaced the igniter and unit checked ok
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Dayton, Texas 77535
ricky
Job Details:
08/25/2025
found and replaced shorted part and cycled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM13
Near Dayton, Texas 77535
ricky
Job Details:
08/25/2025
found and cooected fill tube alighnment
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Dayton, Texas 77535
ricky
Job Details:
08/25/2025
found and replaced new bad cnt and cycled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Tomball, Texas 77377
Joshua
Job Details:
08/25/2025
"Replaced icemaker, customer set to monitor ice production. Ordering a replacement damper control. ; ordrng 1 W11236851 (Air diffuser)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Tomball, Texas 77377
Joshua
Job Details:
08/25/2025
"Replaced ignite, all unit functions now check ok. Customer advised on monitoring unit"
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Spring, Texas 77382
Joshua
Job Details:
08/25/2025
"Replaced faulty control elec, all unit functions now check ok. Customer advised on monitoring unit"
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Humble, Texas 77346
leonard
Job Details:
08/25/2025
replaced shorted control board and ui and encoder and broken wire harness and faulty water valve and leaky drain hose and ran test cycle. test ok; used 1 W11244231 (HOSE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Richmond, Texas 77406
raul
Job Details:
08/25/2025
Start button not working will need control board. ; ordrng 1 W11683480 (Control board)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Conroe, Texas 77301
John
Job Details:
08/25/2025
checked unit out cust to get vent cleaned unit has poor venting unit checked out
We serviced a
WHIRLPOOL OVEN
Model WFG505M0MS0
Near Conroe, Texas 77301
John
Job Details:
08/25/2025
checked unit out used gas meter to check for leacks at this point did not find any cust said husband left burner on acadintly unit checked out called saftey talked with quinnce ref 7742155660
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near The Woodlands, Texas 77385
John
Job Details:
08/25/2025
checked unit out fixed power supply a dishwasher unit checked out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Friendswood, Texas 77546
Josue
Job Details:
08/25/2025
"Upon replacing the parts, the unit is now back to company specs. The door is sealing and the bin is new."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Houston, Texas 77099
Alex
Job Details:
08/25/2025
Replaced ui and diffuser. Unit got too cold on both sections. Different issue from 1st visit
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Houston, Texas 77035
Alex
Job Details:
08/25/2025
Replaced pump and hose. No longer leaking
We serviced a
KITCHENAID DISHWASHER
Model KDTF924PPA0
Near Houston, Texas 77019
Louis R
Job Details:
08/25/2025
Fixed stuck adjusters.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Friendswood, Texas 77546
Josue
Job Details:
08/25/2025
"Upon replacing the parts, the issue continued. There seems to be a restriction at the condenser. Will need to order parts. ; ordrng 1 W10843121 (DRIER) and 1 WP2313624 (CONDENSER)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB4
Near Houston, Texas 77040
jerrell
Job Details:
08/25/2025
Reinstalled burners ran test all operations normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ
Near Houston, Texas 77088
jerrell
Job Details:
08/25/2025
Installed icemaker all tested normal.
We serviced a
AMANA DISHWASHER
Model ADFS2524RS0
Near Houston, Texas 77082
jerrell
Job Details:
08/25/2025
Installed grease to the hinges all tested normal.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Houston, Texas 77002
Louis R
Job Details:
08/25/2025
Replaced bad control.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Spring, Texas 77373
Osiel
Job Details:
08/25/2025
"replaced control and console, ran test cycle - operating as normal"