replaced broken solenoid

bad damper; ordrng 1 WP2221296 (air-baffle)

Check and found that customer was warming up some dry herbs some oregano and the herbs cought fire and buned the top cover microwave is fine customer needs to clean it up

replaced parts

bad inverter needs replacing pt# is w111325604 at 367.79 lb is 339.95 for a total of 766.13-162.32 bal... will be 603.81 Additional parts if needed w11325786 at 313.92 and w11208292 at 185.36 if the customer decides to repaire

changed out switch and element unit is correct now

Order part ; ordrng 1 W10887855 (PANL-CNTRL)

"Ran diagnostic found leak at tube, ordering seal system ; ordrng 1 W11546605 (Evaporator) and 1 W11557671 (Compressor) and 1 W11109499 (Dryer tube) and 1 W11558176 (Tube) and 1 W11505002 (Tube) and 1 W11742389 (Control) and 1 W11678305 (Tube)"

"Ran diagnostic, error codes f0e5, f0e7, f1e2, f6e3 and f7e4 present, ordering rotor, stator, sleeve, clutch, control and panel ui; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11478526 (Panelui) and 1 W11419171 (Control)"

Found loose wire harness on control.. repaired working OK now

Found unit working as design customer have issue with power coming in

"Spoke with customer, ordering replacement console and control assembly ; ordrng 1 W11659265 (Console) and 1 W11649350 (Control) and 1 W11649361 (Control)"

leaking from soap dispenser ; ordrng 1 W11486348 (assembly dispenser) and 1 W10920132 (hose) and 1 W11531670 (assemby console) and 1 W11167033 (drawer)

"The customer statthe unit was not working for a week but just started. After removing the back panel to diagnose, i found the unit was infested with roaches, which could've caused a malfunction during time it wasn't working. Infestation is not covered by warranty sr#7741872245"

"Complaint of loud humming noise in the morning. Unit is not making any out of the ordinary noise at the time of visit. The customer showed a recording of the sound, and it seemed to be coming from the compressor, but the sound was not something to cause concern. Instructed customer on reasons the compressor may sound louder"

The drain pump is not coming on. Found harness damaged at bottom. Fixed wires to drain pump motor and started pulling water properly

"There is no error code at the time of the visit. I put the unit into diagnostic mode and tested all components, and did a factory reset and calibration. Cleaned off all pcb connectors as well. Ran unit, and it was working properly. Informed the customer that if it happens again, then the UI and control will need to be replaced"

"Installed new comp, drier, valve, and evaporator leak fixed. Vacuumed the unit and charged. Began dropping temp. Instructed customer to wait 24 hours to cool.Sr#w1egsy0nl1.5"

Replaced board and functions properly

Found shorted oven sensor. Removed and replaced oven sensor and oven control. Checked operation

Ordering parts; ordrng 1 W11395558 (Evaporator cover)

"Ran diagnostic, secured harness and change door swing, all functions checked okay"

Found shorted heater to ice maker. Removed and replaced ice maker. Tested ice maker. Unit tested is fine.

Order parts ; ordrng 1 W11629268 (THERMISTOR) and 1 W11625042 (Sensor) and 1 W11626107 (HEATER)

Found loose connection to receiver. Plugged back in

Order element and thermostat; ordrng 1 WP3387747 (Element) and 1 279973 (Tstat)

Replaced shorted emitter boards and checked operation ok

Replaced burned receptacle and cord and checked operation ok

More parts had to be ordered; O-emld tckt

Checked operation of unit ok

Installed fitting to repair broken line and checked operation ok; used 1 Wp4373559 (Fitting) from stock

Ordering parts ; ordrng 1 W10688625 (Wire harness) and 1 W11088499 (Control)

replaced broken drain pump and ran test cycle. test ok; used 1 W11399437 (PUMP-WATER) from stock

Found obstruction under tub assembly causing unit to go off balance during spin. Removed obstruction from under tub assembly and leveled machine

Pending dispatch or authorization

Found shorted key on control. Removed and replaced oven control. Checked operation

Found unit working as designed customer not add enough clothes in the unit when running steam

replaced faulty parts unit is now working as designed

Found obstruction in evaporator fan blade. Removed obstruction from fan blade and reset cold control.

Order parts reschedule with customer2wgt; ordrng 1 WP4449751 (thrmst-fix)

"Checked unit and ran a full diagnosis and checked all components with Robert from Whirlpool Tech line and was informed by Whirlpool Tech line for repairs would consist of high voltage control and user interface and separator ,,,replacing the icemaker and door switch is not on the same connector from control. This is a different issue. If customer wants to proceed, she would have to pay for parts. Only Dt will not charge her any labor. The estimate would be on the document pictures for control and user interface and separator also remind customer that she has to have the power fixed before any parts can be ordered if she proceeds with repairs"

"Checked unit and air tower is full of condensation, I showed and explained to the customer to defrost the unit and to make sure they closed the doors correctly"

"I replaced the panel, drum and seal, unit started working fine"

replaced bad mag. dl auth# is w1egwo0nl2

"Checked unit and everything was working as it's designed, the customer is talking about, the wall that divides the freezer and refrigerator on the refrigerator side, where the vent blowers air and hits the wall when she opens the door that part sweats , I explained to the customer that it's normal because when warm air gets there it causes condensation"

"Upon arrival and after diagnosing, I noticed that the unit was not heating. After further diagnosing, I noticed that the diode was disconnected from the capacitor. Once I secured the connection and ran the unit. The unit heated with no issues. The unit is now working properly as designed"

"Checked unit and I got to the customer house the complain was totally different, the customer said that the unit is tripping the breaker as soon as she plugs in unit, so I opened the interior and isolated part by part, to find out what's causing the issue and after the customer saw me that I had the unit completely disassembled, not fining the problem, she told me I had to look at the back of the unit that the problem might be the compressor so when she said that I asked her twice if anyone else had been working on the unit or replaced any parts, she said no that no one had touched the unit, so I opened the back of the unit and I found exposed wires, that some one installed. an electronic device that don't belong to the unit, by cutting the main harness to install it, and they just wrapped it with electric tape and not secured, i documented with tech line and they said because of everything they did, I had to documented with safety, because it's a safety issue, so I called safety, and they said because everything they did to the unit the customer is responsible for any repairs and the warranty will not cover any parts nor seal system, customer said that's how they received the unit when delivered brand new, and nobody had touched it, so I referred them to contact customer service File# TL 7741888627File# Safety. 7741848743"

"Contacted Techlines, advised to order a motor and fuse. ; ordrng 1 W10909685 (Fuse) and 1 W11549461 (Motor)"

Unit operating properly. Customer had water line disconnected.

Close-out call per Susan

"replaced broken front panel clip and nuts and checked operation. ck ok; used 1 W10854425 (clip), and 2 WP98234 (nuts) from stock"

Cooktop needs burner and burner switch. Parts no longer available.

"Brand unit through cycle and the dryer is drying properly and everything is heating up. I advised a customer that they either had too many clothes in the drum during the cycle or the vent needs to be cleaned out, but the dryer is operating properly and theres no issues with the unit. All operations OK"

"Upon arrival, and after further diagnosing, I noticed that the unit was not heating properly. Once I pulled the unit out, I noticed that the heating element had a loose connection once I secured the connection and ran a diagnostic cycle. The heating element turned on with no issues, the unit is working properly as designed."

upon arrival unit not heating went into diagnostics and found faulty cutoff replaced both from t/s unit is mow heating; used 1 W10900067 (cutoff) from stock

Closing out for trip and diagnostic.

Closing out for trip and diagnostics

Found bad fan motor support. ; ordrng 1 W11750811 (Fill line kit) and 1 W11228713 (Scroll) and 2 2176759 (Grommet)s and 1 2315549 (Motor) and 1 2169142 (Blade)

Parts nla. Closing ticket out

Parts no longer available. Closing out for trip and diagnostic.

Unit wont turn off after you start the oven need user interface ; ordrng 1 W11637090 (Main control)

"reattached loose heating element - tested, working as normal"

reinstalled belt around motor pulley & tested - operating as normal

Found water leaking from inlet tube to ice maker. Adjusted inlet tube and cycled ice maker.

Found faulty control board. Removed and replaced control board. Ran recalibration and tested

Found left front burner valve broken. Removed and replaced valve assembly. Reinstalled cooktop and tested

Found freezer door gasket not sealing properly and causing ice to collect on evaporator fan. Adjusted freezer door gasket and cleaned ice from evaporator fan blade. Reset cold control

Found open fuse. Removed and replaced thermal fuse. Reset breaker and tested. Breaker tripped. Customer needs electrician

Replaced faulty suspension rods. Unit is now working as intended no issues at this time

Replaced faulty ice maker. Unit is now working as intended no issues at this time

Took unit apart to replace control and I found a loose wire at microwave appliance manager. Replaced wire correctly. Unit is now working as intended no issues at this time

Installed parts all ops okay put unit into diagnostic test and ran cycle everything was working properly and passed test

Unit will not ignite on the bake or the broil need to order a DSI board along with control board; ordrng 1 W10920631 (DSI board) and 1 W11520700 (Main control)

The new front panel is damaged. Also need the side panels re-ordering all parts.; ordrng 1 W11047750 (Left trim) and 1 W11047752 (Right trim) and 1 W10878402 (Console panel)

"F9E2 long drain electrical issue F8E4 Float switch open Customer said she does pre wash her dishes using Dawn then when I told her if any of the dawn soap is getting left on the dishes and put in the dishwasher. It can definitely cause this issue then she said oh no I dont pre-wash with Dawn soap I 100% know better than to put Dawn soap in the dishwasher I just advised her well if you do its not bad that you used on soap washing them in the sink. Just make sure youre rinsing it all off before you stack them inside the dishwasher.Ran the first diagnostic test and had lots of suds buildup without putting any soap in the unit let it complete the cycle and ran it a second time after draining it all out still had a big suds buildup did the same thing. A third time still had a good amount left of suds so I told the customer to put some oil in it about a tablespoon and we ran a fourth to kill the studs and drain it all out, and I informed the customer that the issue we are having is all in the studs depend depending on whether it is the dishwasher soap that we are using or the dawn soap getting inside the dishwasher, but the unit is functioning as designed.CALLED INTO TECHLINE TO DOCUMENT SR#7741887291"

I replaced the pump and motor and unit started working fine

Upon arrival i removed unit to service. I replaced parts. After replacement i tested unit. Unit is now dispensing soap. I left old parts with customer. Unit is working as designed.

Upon arrival i diagnosed unit. After inspection there where no error codes in unit. Customer said problem is with lower oven not heating. I tested heating elements both working. I set unit to bake unit is heating reached set temperature. I called techline to give temperatures unit is not showing signs of not heating on the contrary is heating more. (Picture attached).Unit is working as designed. SR#7741881271

Upon arrival i replaced parts. Removed unit after replacement i tested unit. Unit light turns off functioning and turntable working normal (pictures attached). I left old parts with customer. Unit is working as designed.

Upon arrival i replaced part. After replacement i tested unit. Unit no longer in flood mode. Passed diagnostic cycle. Unit is working as designed.

Ordering Icebin assembly ; ordrng 1 W11452364 (Bin)

"Replaced faulty control elec, spark module and ignite. All unit functions now checked ok"

Replaced both faulty pump and control elec. All unit functions checked ok

"Dryer starts spinning and then shuts off right after. Motor is bad and needs to be replaced, pcb also recommended for replacement. Console was cracked on arrival so will replace and humidity sensor is also reading open; ordrng 1 W11525996 (Pcb) and 1 W11413566 (Console) and 1 W11549461 (Motor) and 1 WP3387223 (Sensor)"

Diagnosed unit and found broken ice maker ordered part; ordrng 1 W11700250 (Ice maker)

Replaced shorted control board unit checks ok

Replaced shorted board ran and tested unit checks ok

Reset dishwasher ran and tested unit checks on

Unit still not working replaced parts now unit leaking freon from the precooked assy need to call techline on next steps they are closed; ordrng 1 W11678305 (Pre cool)

"Inspected and found fridge water pressure very low. Removed filter and still very low Removed water supply line to check if water was entering the unit and strong pressure going into fridge but not dispensing and low,thin ice production. Asked customer when was last time filter was replaced, she was not sure. Advised to replace filter and monitor, if issue continues I would send quote for dual water valve if needed Sent quote for dual water valve W11043013 and uploaded picture for documentation"

Replaced evaporator cover

"Arrived at customer home to replace cooktop light indicater harness Noticed that the entire cooktop edge was sealed with silicone, advised before moving forward that I would need to break the seal to remove cooktop and that builder would have to reseal and that if she was ok with it before proceeding. Mrs was ok with that. Replaced harness and tested. Mrs tested aswell, all burners and lights coming ON"

Replaced heater and thermistor

Arrived at customer home to replace heater grid and found ice bin full of iceWent ahead replaced grid incase it intermintanly works

Found bad valve. ; ordrng 1 W11645245 (Valve)

SR#7741879780 per Techline get control; ordrng 1 W10830278 (Supply board) and 1 W10843055 (Control) and 1 W11482383 (Valve)

Replaced bad elements.

Wrong parts ; ordrng 1 WP12729128 (Defrost heater) and 1 W11249952 (Evaporator fan motor)

Checked unit for leak at drier repair area recharge unit now cooling

Replace part unit tested properly