Replaced control board and recalibrated Unit is working as designed

Arrived at customer home to troubleshoot fridge not cooling Found fridge disconnectedMrs reconnected the fridge but NOT to the outlet behind the fridge instead to the GFCI outlet neaxt to the fridgeMrs was trying to expalin but her accent was very heavy and very difficult to understand. I tried to ask questions but was not getting the correct answers and difficult to understand her. Finally she called her husband and Mr was saying the GFCI breaker would trip sometimes right away and sometimes after an hour or so but the Mrs reconnected to the GFCI The unit is powered ON I reconnected to the outlet behind the fridge unit is cooling and has not tripped breaker from the panel the entire time I was thereCalled tech line SR# 7742242498Mrs dissagrees and

"Arrived at customer home to troubleshoot washer and Mrs asked if I spoke Spanish, I answered yes I doShe showed me picture of display and it showed OOB indicating out of balance and Per Mrs it ONLY happens when she is washing sheetsI asked her if it happens with any other loads and she stated NOI asked her if she had any picture of the washer load when that incident happened, she said NO. I was trying to establish a baseline. Depending on how much clothes I saw in the picture thats how I was gonna advise. I told customer that without any picture I could not say if what was inside at that time caused the unbalanced load. But that the machine was definitely detecting an out of balance issue and since it only happens with sheets she should monitor and adjust it accordingly. The mrs then got upset and went to tell her husband who was on the 2nd floor and told him in 'spanish' that with out a picture I could not fix the problem. I heard her very clearly and when she cameback I can see the husbands face already upset thats when I had to stop the Mrs and Tell her in front of her husband and in spanish thats not what I had said and that she was twisting my words. She then got real angry instead of saying ok I may have misunderstood can you please explain to us again, NO she just acused me of being rude and told me to just leave her house and that she was going to call WPI was already 1/2 way replacing the slider which I went the extra mile to try and get them fixed same day ONLY to be acused and get kicked out of the house. I told ok ma'm Im just gonna put your old part back ON and will leave. The lady just kept on telling me ok then what did you say, while she was recording me with her cell phone. I can tell her intenttion was to use that video against me, I responded Ma'am I did not give permission to be recorded and Im sorry but you kicked me out, so Im not answering no more questions and walked out. As soon as I left the house I called tech support and document the incident SR# 7742243850Uploaded picture of the work area, to document that I had left it as I found it"

Ran diagnostics and pump n motor was non responsive Will need new pump n motor ; ordrng 1 W11613479 (Pump n motor)

"Per customer Mr had a small load when this happenedRan diagnostics, no codes found Advised customer on the proper way to load each cycle, not too much not too little and to monitor if needed to adjust it accordingly Unit is working as designed"

"Upon arrival and after diagnosing, I noticed that the breaker for the cooktop was turned off/tripped. Once turning it back on the unit began a spark, but the gas meter had been turned off. So the little bit of gas that was in the line started flames, but the flames would not completely ignite due to the meter being off. I called the builder and Mentioned the unit is working, but the meter needed to be turned on. He understood that the unit is now working properly as designed."

"Inspected and found found console digits fading, glitchy Will need new console ; ordrng 1 W11378949 (Console)"

Inspected oven and found igniter not coming on Advised customer that I had an igniter with me as stock and provided a quote for $186.19 Mr n Mrs approved Replaced igniter and oven is now heating as designed

"replaced shorted drain pump and wiring and ran test cycle. test ok; used 1 W11665967 (wire harness), and 1 W10919003 (drain pump) from stock"

Ran diagnostic ordering replacement Control-elec ; ordrng 1 W11603810 (Control-elec)

"Ran diagnostic, readjusted housing and shelf. All unit functions now check okay."

Found main control needed to be recalibrated. Ran service Cycles check all components. Everything working OK

needs ign; ordrng 1 W11238757 (igntr-surf)

Installed control and water valve all tested normal l.

Need to order ; ordrng 4 WPW10278150 (Clip)s and 2 WPW10209657 (Igniter)s

Installed control all tested normal.

Replaced shorted panel.

Arrived at home and noticed that Washer was all taken apart Replace the capacitor and found that the customer had already replaced a latch Put in a after market latch . So at this point I can't do anymore work to the washer I don't know what all customer did to this washer You have to get with Whirlpool

Upon arrival i diagnosed unit. Unit had water sitting at the bottom not draining. I bypassed customers drain hose (pictures attached). Unit drains very strong properly but once connected to customer drain line that goes to garbage disposal little to no drain. Water is very dirty ( picture attached) i made customer aware and showed her water would cause ow sensor not to work properly and heating element. I called techline they recommended installers issue or to get plumber not to replace parts . Unit is working as designed.SR#7741809222

piced up data loggers unit checked out

Ordering replacement spark module. Quoted customer part only. 225.00 plus taxes. Customer Approved ; ordrng 1 W11162730 (Spark module)

Installed FF door

Order parts reschedule with customer; ordrng 1 W11608056 (CNTRL-ELEC)

Order part reschedule with customer; ordrng 1 W11608056 (CNTRL-ELEC)

After replacing part unit still not heating called tech line ran test took voltage was advised to replace all high voltage parts SR#7742247552; ordrng 1 W11737892 (Transformer) and 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode) and 1 W11737891 (Magnetron)

checked unit out cust has problom with breaker also turning off disposal and lights cust to get with builder

changed out fan unit is correct now

cust needs to rs get longer water supply line so we can check unit for leaks;

changed out door gascket unit is correct now

Upon replacing the parts the unit began to function properly as designed. The unit passed a diagnostic and no longer had error codes.

"Upon arrival and after diagnosing, I noticed that the unit was throwing a F9E1 error code then I noticed the unit was not draining properly. After further diagnosing, I noticed that the garbage disposal cap was still in place. The cap where the dishwasher hose connects to needed to be removed. The unit itself is working properly as designed."

"Order parts reschedule with customerReplaced frictioin pads. Needs springs.Send parts to Tech in area.; ordrng 2 WPW10337934 (door spring)s, used 2 WP8268961 (PAD) from stock"

"Ran diagnostic replace housing, when install filter unit loose pressure, reordering housing and advice customer to order new filter also to replace drain hose as the one in place is getting pinch not allowing water to be removed causing unit to turn off; ordrng 1 W11266112 (Housing)"

"Ran diagnostic replace damage mullion, all functions checked okay"

Replace part unit tested properly

changed out led unit is correct now

Order parts reschedule with customer3wgt; ordrng 1 W11545871 (TRANSFORMR) and 1 WPW10574736 (capactr-mg) and 1 W11256462 (DIODE) and 1 W11495561 (MAGNETRON)

Checked unit and found vent pipe going to outside of house full of water and can see where water would run down outside wall behind exterior vent cover. Advised customer to contact plumber to have water revoved and vent cover repaired. Unit itself checks ok.Use Authorization # J1ETJA0APL1

unit needs burner module. PARTS ARE NLA; ordrng 1 SCM10DB (burner module)

"replaced tub , basket, gearcase, agitator, cam, screw, filter, and suspension rods. unit tested ok."

"Ran diagnostics, replaced damaged door panel. All functions checked ok at this time"

checked unit out took unit apart checked for burn marks found nothing at this point got dl number w1ew1l0npl2

Ran diagnostic replace faulty control electric all functions checked okay

Upon arrival and after diagnosing I noticed roaches throughout the unit. Unfortunately due to roach infestation we wouldnt be able to proceed with the repairs. Trade care SR# 7742202054

"Upon arrival and after diagnosing I noticed the light module in the fridge was off, Will need new part. The cusotmer also mentioned the bottom freezer door not shutting but it just needed an adjustment and the door shut properly. ; ordrng 1 W11527432 (LIGHT MODULE)"

Upon arrival and after diagnosing I noticed the comp was over heating. Will need new parts ; ordrng 1 W11580057 (COMP) and 1 W11546692 (EVAP)

Replace parts unit tested properly

Outer tub is cracked from hitting cabinet. No parts installed yet. Possibly uneconomical to repair ; ordrng 1 W11662156 (Tub ring) and 1 W11219115 (Tub)

"Checked unit and unit is full of cooking oil dripping everywhere, the diode and capacitor were shorted out, I called safety and they said the customer is responsible for the repairs, customer said they are going to call the manufacturer because they said hey have five years warranty, the notes are going to be attached to the file we already have"

"Upon arrival and after diagnosing, I noticed that the unit had no power going to the console. The light inside the drum works and the wall is giving 240 V. It seems like a bad console and control board. Will order parts ; ordrng 1 W11413567 (CONSOLE) and 1 W11782457 (CONTROL BOARD)"

"Checked unit and water line was loose at the water valve, I fixed it and checked ok"

Tightened down loose door handles. Operations are now correct.

replaced faulty actuator and ran test cycle. test ok; used 1 W11481722 (actuator) from stock

Customers complaint is that she will run a cycle on the unit and it will work fine and then the next day she will put another load in and go to start it and none of the buttons are on and they are not working or have any functionality and then she will unplug the unit and plug it back in and it will work again and it only happens here and there ran the unit through diagnostics. Everything checked out good there was no error codes in the history so I started a regular cycle. Let it run for a few minutes canceled it and started another one just to make sure it wouldactually start the cycle everything was working properly started three different cycles. Make sure the whip was screwed in good and had good connections for the power supply.Everything checked out good advised the customer if it happens again to get video proof so we can better understand of what is going on but as of right now unit is operating as designed could not detect any issues with the unit.

Icemaker is throwing an E2 error code motor not able to return to home position and I am also not able to get the icemaker to fill up. Ran the heater and it is not thawing out the line; ordrng 1 W10706850 (Fill tube heater) and 1 W11255718 (Dual water valve) and 1 W11554919 (Ice maker ASM)

Freezer door has big gap in top of the door causing lots of frost build up in the freezer section Hinges are bent and door seal his damaged ; ordrng 1 W11381840 (Freezer door) and 1 W10795771 (Left door hinge) and 1 W10795769 (Right door Hinge) and 1 876370 (Insulation strips)

Customer wanted the unit to be taken apart and cleaned so thats what we did took everything apart on the inside and scrubbed it all down put everything back together added cleaning solution and warm water to the reservoir and started the clean cycle in is operating properly all operations OKcustomer paid with check

I replaced the control that was not working and unit checked ok

I replaced the control that was not working and unit checked ok

"I replaced the control that was not working and unit Checked ok , I was trying to explain to the customer on how to use the unit correctly and she said she's fine and knows that her kids never listen and they will abuse the unit"

Installed new data loggers.; saved tckt

"Part order due to unit not defrosting, and freezer fan not turning on.; ordrng 1 W11437865 (Evaporator fan assembly) and 1 W11549269 (Thermistor) and 1 W11619405 (Control) and 1 W11267071 (Heater)"

Replaced defective wire harness it was broken

Need compress order parts ; ordrng 1 W11727250 (Compressor) and 1 W11598434 (Evaporator)

Found unit working as design

Found man control needed to be recalibrated run service check all components working OK

Order parts ; ordrng 1 W11607085 (THRMST-FIX) and 1 W11607085 (THRMST-FIX) and 1 W11699906 (Sensor)

Customer has warm air coming into dryer from vent.

Replaced inoperative icemaker. Operations are correct now; used 1 W11700250 (Ice maker) from stock

checked unit for customer complaint of scratces on front panel of dryer. advised customer I could touch them up or replaced panel and customer did not want that done and was calling customer service because she wanted dryer replaced.

Unit start button and cx buttons are not working; ordrng 1 W11647416 (Light pipe) and 1 W11683481 (Board)

Unit is leaking water at drain hose and hose from pump to drain hose; ordrng 1 W10899966 (Inner drain hose) and 1 W11244231 (Drain hose)

Open gas valve; ordrng 1 WP98014893 (Valve gas) and 1 W11176454 (Igniter)

rebooted control board and ran test cycle. no error codes stored and all operations checked ok

realigned door latch for proper oven door closure and door switch operations and checked all operations. all checked ok. advised customer on the smell from new oven liner will go away over time along with metal oven bottom cover contracting and expanding making popping noise. ck ok

Replace defected control run service check all tested OK

upon arrival diagnosed unit and seen pan cap was loose causing water to leak out and the reservoir and not filling up . told customer to give it 48 hrs to make ice

Checked unit and seal system is still not working ; ordrng 1 W11492867 (Evaporator) and 1 W10608845 (Evaporator) and 1 W10832994 (Capacitor) and 1 W10143759 (Dryer)

"Part order due to unit not draining, and oversuds errors present.; ordrng 1 W11319789 (Pump) and 1 W11125159 (Pressure switch) and 1 W11583890 (Control)"

replaced control. calibrated control. unit tested ok.

"Ran diagnostics, ordering replacement control per service pointer. ; ordrng 1 W11607637 (Control)"

"Ran diagnostic, all unit functions checked ok. Customer advised on vent cleaning."

Replaced locked pump and checked operation of unit ok

"Order drum, bulkhead, box, shafts, nuts and washers; ordrng 1 W10899578 (Drum) and 1 W10828431 (Bulkhead) and 1 WP8541818 (Box) and 2 W11229607 (Nut)s and 1 WPW10359269 (Shaft) and 1 WPW10359270 (Shaft) and 2 WP348197 (Washer)s"

"Upon arrival I found the unit with roaches and condensation, I told costumer we are unable to fix that issue due to the room being cold, and told costumer moisture is coming from there range when they cook , I advised them to turn on the fan of the microwave so it prevent it from having moisture."

Installed control panel all operations normal.

Installed control all tested normal.

Installed compressor condenser gas valve and evaporator all tested normal

replaced bad control

"Upon arrival I found unit sparking when starting the microwave, will need a capacitor and diode, gave costumer the quote, but they refused to pay, they do not want to proceed with the cost of repairs. Labor:216.6 capacitor:203.76 diode:50.71 Total:471.07"

"Upon arrival I found unit making a noise on the high speed fan mode, but on the low and med it did not make the noise, will need to order blower.; ordrng 1 W11441128 (Motor hood fan)"

"Upon arrival costumer experienced error code F1E6, will need a relay,control board, magnetron, capacitor, diode, and transformer. ; ordrng 1 WPW10260060 (Power supply) and 1 W11578579 (Inverter) and 1 461967754821 (Magnetron) and 1 W11325784 (Control board) and 1 W11238401 (Transformer) and 1 W11578959 (Magnetron)"

"Ran diagnostics, documented intermittent ice production from unit. ASI is second company to be out for same issue. Icemaker replaced once more and referring customer back to TPB for any further action. SR-7742245270"

"Ran diagnostics, replaced faulty harness in unit. All functions checked ok at this time"

Installed fill tube sleeve and checked operation OK ; used 1 W11750811 (Fill tube) from stock

Order ice maker; ordrng 1 W11578780 (Ice maker)

Repaired broken blue wire on pump and informed consumer of properly loading

"After inspection, the oven showed no signs of internal damage or any issues that would impede proper operation, and it is working as designed; closing the call for trip and diagnostics. (see pictures for confirmation)"

customer installed the wrong filter jamming it in the filter housing - freed and removed it - operating as normal

"After speaking with techline, it was confirmed the unit is not receiving proper voltage, with testing showing L1 at 35V and L2 at 126V. The outlet displayed signs of an internal short or burnout, and the customer was advised to have the outlet replaced and to confirm with a licensed electrician that proper voltage is being supplied under load. SR7742245705"