Found wire harness on drain pump needed to be reset

Found door gasket loose needed some adjustment unit working OK now no leaks

Replace damage hinge all ok now

Order part ; ordrng 1 8201537 (FITTINGTUBE)

"Replaced control board and sensorAlso noticed power cord not wired correctly, uploaded pictures for documentationWired correctly and tested Range is now heating as dsigned, no error codes and no breakers tripped"

"Upon arrival i diagnosed unit. After inspection door not align not sitting correctly due to damage to the frame where the hinges go. There was also damage to frame at the bottom of the unit (pictures attached).The bottom shelf was also out of place it was stuck. Unit has a lot of damage signs on maybe installation, or if weight was put to the door when it was fully open according to techline. I made customer aware of this being damage and Whirlpools policy. Case#21227292"

Was at FBS looked at unit 10-13-25 confirmed microwave door glass is broken ; ordrng 1 W11602618 (Microwave outer door)

Replaced faulty control. Unit is now working as intended no issues at this time

Replaced bad damper.

Doc#21226715 needs harness; ordrng 1 W11643701 (Harness)

Replaced bad control.

Replaced bad ice maker & valve.

Replaced bad control.

"Replaced bad control, broken vent & UI."

Found bad control.; ordrng 1 W11683650 (Control)

"replaced agitator, washplate, screw, and dispenser. unit tested ok."

"Ran diagnostics, replaced complete pump/motor assembly. All functions checked ok at this time"

"Upon arrival I replaced all parts listed, after replacing I tested unit and it is now working as designed."

Assisted tech.

Replaced burnt terminal block.

replaced faulty led modules per special project#s191aq and checked operations. ck ok

order parts 2wgt; ordrng 1 W11603810 (control board) and 1 W11652038 (wire harness) and 1 WPW10285518 (cycle select switch)

found and replaced worn part

Installed icemaker all test normal.

"Ran diagnostic install sound shield and pad ins, all functions checked okay"

"Ran diagnostic found line with 200 plus voltage. Advice customer to contact an electrician to correct wiring issue, second line 120v"

"Ram diagnostic customer mentioned that unit turn off prior to start filling up, showing a completed cycle without washing. No errors found when arrived unit working as designed"

"Ran diagnostic sending quote for approval to replace belt, pulley and wheel if needed. ; ordrng 1 661570V (Belt) and 1 279640 (Pulley assembly) and 1 WP697772 (Wheel)"

Replaced freezer door operations are correct now; used 2 Wp4373559 (Fitting) from stock

"Replaced motor/sump, board, ui, heater and owi sensor. Operations are correct now"

found and replaced shorted parts

Installed parts tested after unit is now working as designed

"Upon arrival I replaced the thermostat, will need to be on for atleast a day for it to know that it is cooling properly."

unit needs inlet valve assy; ordrng 1 W11210463 (valve)

Installed new suspension and secured the basket. Unable to test the unit due to no water or power supply. Maintenance will restore connections and run the test once power and water are available.

"Checked unit and everything was working as its designed, and the ice maker is full of ice, I showed it to the customer, checked ok"

Ordering parts ; ordrng 1 W11727250 (Compressor)

Installed control all test normal.

I replaced the control that was not working and unit started working fine

I replaced the control that was not working and unit started working fine

I replaced the control that was not working and unit started working fine

"I arrived to the customer home and the customer stated explaining to me that when the unit was delivered to them, the doors were not aligned correctly and the installers the way they tried to fix it was completely Unacceptable.because they broke the unit and the way tried to fix it was, they opened the doors and started hanging on the doors with all their body weight to pull down the doors, and the doors started popping and cracking, the customer said they have been trying to get in contact with whirlpool and they were having a hard time trying to talk to someone and when they talked to someone that person just force them to get a service technician to go make a report and definitely dont want a refrigerator like that , because it could be broken internally in the cabinets and the doors, and they dont want the refrigerator because the damage could not be visible at the moment but it could deteriorate down the road because of the way they damaged the unit, they want the unit to replace or their money back and no repairs, the customer also mentioned that they purchased several other appliances and they didnt let them install them and paid someone else to do it, I called partners team and documented with them and they said to refer the customer to contact customer service notes will be attached to the file we already have"

"Upon replacing the part, the door needed. It is now back to factory specs and is working properly as designed."

Replaced faulty control elec and harness. All unit functions now check ok

"Ran diagnostic ordering replacement High limit thermostat. Thermistor ,and both elements. ; ordrng 1 W10804429 (Broil element) and 1 W11545804 (Bake element) and 1 W11290976 (Prob sensor) and 1 WP4449751 (High limit)"

Replaced customer part sent by whirlpool. All unit functions now check ok

Found that units hinge closed without the tab being deployed. Opened hinge correctly and reinstalled door correctly. Unit is now working as intended no issues at this time

adjusted upper and lower refrigerator door hinges and re-leveled unit and checked operations. ck ok

"Installed new dispenser, unit operations are running properly."

Part order for terminal kit due to shorted lines.; ordrng 1 279318 (Terminal kit) and 1 3397659 (Block) and 1 279393 (Screw kit)

First-time gas stove owners. Reported findings with techline (case# 21232464). Reported findings with safety (Case # 21048504 ). No repair suggested at this time by techline

replaced fan and tested - operating as normal

damage cooktop and oven sensor ; ordrng 1 W11719704 (COOKTOP) and 1 W10833885 (SENSOR)

"replaced control board - tested, working as normal"

"Upon further review on techs notes and finding - warranty will not cover repairAccording to the dispatch information, the original service claim was submitted for the unit not advancing through its cycle. Upon arrival, the customer disclosed that they had previously tampered with the units harness & control board in an attempt to repair it prior to our visit. The customer stated that they have technician experience and had manipulated the harness connection tab at control board. The unit was found in a non-responsive state at the time of inspection.Any unauthorized modifications or tampering with internal components constitute a violation of the manufacturers warranty terms. As a result, the repair cannot be covered under warranty. Should the customer wish to proceed, the full cost of the replacement part and labor will be their responsibility. CASE#21066168 Customer will be giving pricing for parts & labor if they wish to move forward with a repair ; ordrng 1 W11448788 (HARNS-WIRE) and 1 W11603811 (CNTRL-ELEC)"

"unit needs motor, relay and timer ; ordrng 1 279827 (Motor) and 1 wpw10185982 (Timer) and 1 wpw10117655 (Start relay)"

The issue started out. The customer would have to hit the button multiple times to get it to start a cycle and then they start button just completely stopped working need the main control and ; ordrng 1 W11665217 (Main control) and 1 W11549368 (Button tree)

"Fixed the crisper drawer the unit installed incorrectly causing the drawer not to slide out properly. Customer said the unit was making some noises, but were not able to replicate them during the diagnosis units operating properly now all operations OK"

Compressor trying to kick on and it buzzing for 20 seconds and then shuts back off need to fix the seal system ; ordrng 1 W11490402 (Evaporator) and 1 W11332031 (Compressor) and 1 W10805035 (Drier)

Upon arrival replaced defective control unit is now working as designed

upon arrival replaced parts unit is no longer tripping breaker

Replaced faulty elements and drip trays. Unit is now working as intended no issues at this time

Installed new vent hood panel. Unit now operating properly.

Need ui and boards; ordrng 1 W11600355 (Ui) and 1 W11261167 (Board) and 1 W11261169 (Board)

"Unit needs suspension, lid, gearcase, cam actuator etc not worth repairing"

Upon arrival replaced defective control unit is now working as designed

Upon arrival i diagnosed unit. After inspection her refrigerator light is dimming out. Will need to be replaced.; ordrng 1 W11043011 (LED Module)

"Ran diagnostics, replaced main control per service pointer. All functions checked ok at this time"

replaced broken lint chute and screen and checked operations. ck ok

adjusted compressor tubing and releveled unit and checked operations. ck ok

Upon arrival I replaced all parts listed and after testing unit it is now quite and working as designed.

"Ran diagnostics, ordering replacement control assembly ; ordrng 1 W11608056 (Control)"

"called techline to advise that still didnt work after changing parts they told me , they want me to call back once im with the unit again. ; O-emld tckt"

upon arrival adjusted legs to level the doors & heated up gasket on freezer side . i advised customer to open the drawer from the middle so it can open straight and close properly. unit is working as designed

upon arrival no water in icemaker turned on heater then did a test for water to go in . we now have water in the icemaker. will order icemaker just incase the one i took is dmg; ordrng 1 W11658802 (icemaker)

The unit was reprogrammed to the microwave oven combo software setting. The unit was also connected to the Wi-Fi network using the remote option from the customers phone. All operations were normal after the test.

Upon arrival I diagnosed unit. Unit drain pump constantly running not resetting. I replaced part after replacement i tested unit passed. Unit is working as designed.

order parts reschedulem with customer2wgt; ordrng 1 W11407678 (FAN)

"door not resting properly not allowing it to make full contact to cabinet ; ordrng 1 WPW10330991 (BRACKET, DOOR (LEFT HAND)) and 1 WPW10330993 (BRACKET, DOOR (LEFT HAND))"

Pulled unit off and fixed damaged wheel and replaced torn up belt. Will get labor code tomorrow

Ran diagnostic corrected issue with harness switch all functions checked okay

part order; ordrng 1 w11620481 (control)

part order; ordrng 1 w11719708 (top)

Replaced hinges and unit opening and closing properly

"Upon arrival I found unit not cooling, compressor was cold and will need a seal system job. ; ordrng 1 W10233960 (Compressor)"

Upon arrival I screwed the handle and after showing costumer the water filter and settings on the fridge unit is working as designed and door handle is attached.

Order parst reschedule with customer; ordrng 1 W11634312 (PANEL-UI) and 1 W10846539 (evaporator fan blade) and 1 W11658802 (ICEMAKER)

changed out control unit checked out could not test unit it was not hooked up

"Checked unit the unit couldnt repeat the problem the customer was complaining about, I explained to customer the problem needs to be present in order to diagnosis it, also no errors codes found unit went through fine on an auto test"

I replaced the ice maker that was not working and checked ok

"21232668 case number , when putting latch i found unit has now been infested with roaches . called to document and now it out of warranty bc of it. roaches have now dmg the control i put previously . i advise guy at store he had roches in unit"

"Replaced the water valve, and circulation pump ran test all operations normal.; used 1 W10897719 (Valve), and 1 W11542867 (Circulation pump) from stock"

Replaced water valves and water plug rant test all operations normal.

ORDER PARTS ; ordrng 1 W11758894 (Valve) and 1 W11759451 (IM)

Pulled unit off and checked all components. Thermal fuse screw was loose so fuse was not sitting properly. Will call for labor code tomorrow

"Replaced main board , Blower and reconnected panel"

changed out valve could not test unit due to no power to home

Do not order until approved; ordrng 1 W11396790 (Element)

Order fan scroll; ordrng 1 W11098695 (Fan scroll)

Repaired loose cap that was allowing water to leak and external pump was shutting unit down. Informed consumer that they need to have unit cleaned