"Whats happening now- Autodefrost water has nowhere to goEach time the freezer runs its defrost cycle, a little water drips off the cold coils and should flow down a tiny drain hole into a pan underneath the unit.- That drain hole is freezing shutBecause the drain passage sits deep in the coldest part of the freezer and theres no warmth nearby, the meltwater pools for a moment, then refreezes into an ice plug. Once its blocked, every subsequent defrost just adds more wateruntil you get standing ice and water leaking into the freezer compartment.(after consulting our tech support team)How the drainheat strap fixes it- A heat strap conducts warmth right to the drain inletThe strap clips onto the defrost heater (which already turns on briefly each cycle) and dips down into the drain opening.- That tiny bit of heat keeps the drain clearWhen the heater fires, it melts any ice in the drain hole so water can flow freely out of the freezer.No more ice plugs, no more refreezingWith the drain stayed warm, the water from defrosts goes straight into the pan belowso you stop getting those repeat ice blockages.By installing the heatstrap, youre simply rerouting a little bit of defrost heat exactly where its needed most. That prevents the water from freezing again at the drain and restores a properly selfdraining systemWill send customer a quote and will wait for approval ; ordrng 1 819043 (HEAT-PROBE)"

Replace rollers and text operation - unit is working as design

"Uninstall and reinstall - Damaged diode and capacitor not letting unit heat - replace with truck stock, working as normal ; used 1 W11256462 (Diode), and 1 WPW10574736 (Capacitor) from stock"

"Upon arrival, the customer expressed concern primarily with the lower oven of a double oven unit not heating properly. I performed a temperature test using my probe sensor and confirmed that the lower oven was not reaching normal operating temperatures.Upon inspection, I found the lower oven was calibrated 20 degrees down, which aligned with the temperature readings I recorded. I proceeded to recalibrate the oven back up to bring the temperature within the proper operational range.After recalibration, both ovens are now heating as designed. The unit is operating properly.The customer was unsure how or when the calibration had been adjusted. I demonstrated how to access and adjust the calibration settings for future reference."

Per Techline replace faulty control board - not getting power to panel ui SR#7741310865; ordrng 1 W11595219 (Control Board)

Upon replacing the parts the unit turned on and washed with no issues. The unit is now currently working properly as designed.

Upon replacing the parts unit began to heat and is now functioning properly as designed.

Upon arrival I replaced parts after replacement I tested unit. Unit is now Heating. Unit has poor airflow I made customer aware of vent needs to be clean out. Unit is working as designed.

Need to replace deli drawer with buttons on it and evap fan with harness Need customer to defrost refrigerator 48 hours before our scheduled appt ; ordrng 1 W10799016 (Evap fan with harness) and 1 W10389152 (Fan support) and 1 W10811365 (Main control) and 1 W11106553 (User interface) and 1 W10733263 (Deli drawer)

"Before even touching anything there is water all over the floor when me and the home owners father walked in the house submitted pictures to the ticket checked out the unit, and it was overflowing due to the installation being done wrong. The garbage disposal tab was not punched out, causing the dishwasher to back up with water and overflow punch the tab out and install everything properly the new home builders came out to the house and wanted us to leave the dishwasher uninstalled so they could clean up all of the water and stuff behind the dishwasher and make sure its dried out properly"

Bank element was tripping. The breaker flipped the breaker on and turned the unit on up to 500?. Everything was working properly. Told the customer to run the bake at 500 for at least an hour to get the moisture out of the element all operations OK unit operating as designed

Test mode 89 defrost heater ran for 1 or 2 minutes then the unit shut off and everything went black even the user interface and the interior lights turned off as well as everything else SR#7741364843Need to replace the defrost heater along with the temp sensor; ordrng 1 W11683503 (Main control board) and 1 W11267072 (Defrost heater)

"Customer said that the evaporator fan was making lots of noise. I checked out the freezer section and the customer had lots of weight pushing on the back wall, causing the fan to vibrate very loud. Id advise a customer that they need to do everything they can to keep all of their freezer stuff off of the back wall, so it does not Cause the fan to hit anything or vibrate louder than it should"

Ordering LED lights customer said that the lights went out again; ordrng 1 W10843846 (LED harness) and 4 W10843353 (LED module)s

"F0E7 close detected while in clean wash cycleF0E5 load is off balancedF0E3 overload Washer machineF2E1 HMI has stuck buttonF2E2 HMI disconnected from the ACU After running the diagnostic cycle and clearing out the error codes, the unit kept on flashing rotate knob to an available cycle over and over and over again and I reset it unplugged it and still cannot get the unit to operate properly so I need to replace the main control board along with the user interface board with the buttons on it because there is a stuck key ; ordrng 1 W11130429 (UI control) and 1 W11675186 (Main control)"

"Upon arrival, I inspected the unit and ran diagnostics found error code F0E5, which was off balance clear code. Tested after no active error codes were found. Unit is working as designed"

Installed new lower harness. Tested unit after working as designed

"Upon arrival, I inspected the unit and found no water coming out of the dispenser. Replaced water filter and water began to come out of the dispenser. Could not get icemaker to complete harvest. Will need to order icemaker ; ordrng 1 WPW10341320 (Dual water valve) and 1 WPW10251076 (Icemaker) and 1 EDR1RXD1 (Filter) and 1 WPW10394053 (Housing)"

"Upon arrival, I inspected the unit and tested icemaker working as designed. Freezer did have ice build-up, which could cause icemaker not to work properly. Sealed up areas as techline recommend.SR 7741364841Also, the freezer light is out. I need to order ; ordrng 1 W10841140 (Adhesive) and 1 W11602886 (Led module) and 1 W11692161 (Icemaker)"

Found Ui/ control defected control is not available anymore

Check unit all over found unit working as designed

"I was second man, the helper"

Will need control board and water valve. ; ordrng 1 W11607637 (Control board) and 1 W11038689 (Water valve)

Checked all function. Advised customer how to operate

Need bad gasket; ordrng 1 W11503591 (Bellow)

Replaced defective console UI control unit working fine now there was a stuck button

Diagnosed unit and found shorted panel customer will call and let us know if she wants to move forward.

bin was placed wrong fixed bin now its dispensing

loose wire on start button unit is now starting and working as designed

Assisted MY

Diagnosed unit and found stuck ice maker adjusted unit checks ok

Check unit to find customer does not have keys for reprogramming unit to two dollars instead of 150. They were informed to get the keys and call ASI back. All other operations are working as design.

"Upon arrival costumer explained the top rack was loose and able to pull it out, as I inspected and looked and the clips on the top rack, I saw the left side have a clip that was turned, I explained costumer that these were stoppers and are able to adjust them to take the top rack off if costumer would like too, she understood and costumer is satisfied."

"Upon arrival I replaced the control board and ran a cycle after replacement, finished full c cycle, it is working as designed."

Diagnosed unit and found burner not aligned unit checks ok

"File#7741365027 spoke with tech line replace board ordered; ordrng 1 W11742939 (Control board), used 1 W11513248 (Lid lock) from stock"

Order parts reschedule with customer; ordrng 1 W11662350 (ADJUSTER) and 1 W11662349 (ADJUSTER)

Replaced defective control run service Cycles all tested OK now

Order parts and reschedule ; ordrng 1 W11507067 (Evaporator) and 1 W11125124 (Compressor) and 1 WPW10143759 (DRIER-UV)

replaced faulty control board and ui panel and water valve and broken fabric softner dispenser and bezel and ran test cycle. test ok

Replaced shorted defrost heater & motor & inverter.

"After replacing the pumpandmotor assembly and installing a new control board, I ran a full diagnostics cycle and confirmed the dishwashers electrical and mechanical systemsincluding the drain pumpare operating correctly. However, I observed that two drain hoses have been spliced together making the line too long with excessive sharp bends and loops, creating backpressure that prevents proper drainage. Because the drain pump is fully functional, this is no longer an appliance issue but a plumbing one: the redundant hose and tight bends are slowing the flow and allowing water to backflow into the tub. I recommend removing the extra hose, installing a single continuous drain line per Whirlpools specifications with a proper highloop (or airgap) secured under the countertop, and ensuring gentle curves throughout. This will restore full drain performance and eliminate the backflow."

"Replaced sensor,coils,wheel, and motor"

Pulled wall oven microwave combo. Replaced ui and control board.operations are correct now

"Ran diagnostics, replaced complete Bracket and slide assembly in freezer drawer. All functions checked ok"

Unit needed another pressure switch. Operations are correct

Checked unit airflow with an airflow meter and found unit to have airflow from wall to exit from house. Unit heat is cycling and has normal sounds and operation. Customer will monitor unit and try to record sound if returns.

SR#7741366681Need to replace filter drier and put a new charge of refrigerant in it the freezer section is 10 degrees and ice maker wont cycle unless its below 8 degrees ; ordrng 1 W10805035 (Filter dryer) and 1 W11504433 (Heat loop to dryer crimp) and 1 W11504447 (Capillary tube to dryer crimp)

changed motor unit is now working as designed

"Upon arrival I tested the washer and it seems to be working fine as I ran a cycle, after checking error codes and putting the unit on diagnostics, everything is working as it should for a washer, I zero the pressure water out and it is working as designed, no parts needed to install."

"Upon arrival costumer said it got even hotter on the refrigerator side, I took pictures, and verified the refrigerator was getting air through the diffuser after replacement, and in the freezer. Product is working as designed."

Checked unit and replaced stripped agitator assembly. Ran test cycle and unit checks ok.

Checke dunit and replaced shorted icemaker. Unit checks ok.; used 1 W10873791 (ICEMAKER) from stock

Assisted Tecg CS. Tech CS is ordering more parts.

Upon arrival I replaced parts I replaced cam actuator belt and leg. Have to replacement unit was still wobbly I did further inspection cavity frame was all bent on all corners and at the back (pictures attached) of damage. I made customer aware of cavity damage and it would not perform the same due to the impact it had I ran Diagnostics unit finished cycle completed normal. Customer mentioned transporting the washer with dolly from the stairs impacted the washer. Unit is working as designed. If customer has any concerns he can reach out customer service.SR#7741362701

Upon arrival i diagnosed unit. After inspection new pump failed. I replaced drain pump from ts. Tested unit passed. Unit is working as designed.

Upon arrival i repalced parts. After replacement i tested unit. Unit passed.Unit is working as designed.

Order parts reschedule with customer; ordrng 1 W11603811 (CNTRL-ELEC)

Order parts reschedule with customerf6e3 f7e42wgt; ordrng 1 W11478526 (PANEL-UI) and 1 W11419171 (CNTRL-ELEC) and 1 W10754448 (clutch) and 1 W10734521 (slider)

Replaced broken filter housing unit checks ok

Installed control lid latch and drain Pump all tested normal.

Ordering drive cam ; ordrng 1 W10528947 (Drive cam)

"Replaced faulty seal system components. Pressurized with nitrogen, recharged. All unit functions checked ok at this time."

wrong control was giving to me need to order again; ordrng 1 W11608056 (control)

Replaced the control board and recalibrated the unit. Ran diagnostics with techline no error codes unit is working as designed SR 7741268621

"Upon arrival and after replacing the parts, the unit is now draining properly with no issues. When I was removing the old drain pump, I found broken glass in the propeller and in the drain line. As of now, the unit is currently functioning properly as designed."

"Upon arrival I replaced both hinges and it is now closing properly after installation, costumer paid 677.51, unit is working as designed."

"Upon arrival I replaced the control board and it looks like it was blown, after replacement it is now working as designed. Costumer is happy and satisfied."

Installed control and harness ran test all operations normal.

Installed water level switch all test normal.

Installed pump and motor ran test all operations normal.

replaced latch and harness. unit tested ok.

"After replacing lower harness i ran testing and unit is working as designed. I did however tried giving customer advice on using HE detergent cause I saw powder detergent inside basket and created alot of suds. Customer got upset at the machine saying its a crap of a machine, she started kicking the machine and making comments like the machine needs to go. I called tradecare to document. SR 7741159894"

Installed suspension tested unit after now working as designed

I replaced air diffuser

sr7741363680 need new pump and motor not draining properly ; ordrng 1 W11184516 (pump and motor)

replaced light unit is now working as designed

"Replaced faulty high limit sensor. Customer Didn't need control, nor sensor. All unit functions checked ok at this time."

Replaced bad shocks.

Replace control board and drain pump - ran diagnostics test unit working as normal

"Replaced board, ui, soap dispenser and vent motor"

"Removed doors, shelves on wall oven.Pulled double oven. Replaced boards, ui and sensor for upper oven ."

"Ran diagnostics, corrected issue with wiring to spark module. All functions checked ok at this time"

Noisy bearings ordered part; ordrng 1 W11449840 (Gearcase) and 1 W11510461 (Wash plate)

"Replaced shorted Cam and capacitor unit checks ok; used 1 W10721967 (Cam), and 1 W11395618 (Capacitor) from stock"

"Checked unit and panel needed to be adjusted, I adjusted it and unit checked ok"

"How did not like the fact that the unit was all dirty and slimy inside the water reservoir and the water supply cleaned out the whole unit with solution, scrubbing it down and getting all of the gunk out and then I started the clean cycle with the solution and hot water inside, told the customer once the cycle is done in about an hour to pull the plug on the water reservoir and then make sure its drained out and then start the icemaker again Did cleaning stervice on unit 248.92Autho#020017"

"Checked unit and vent was loose, I fixed it and unit checked ok"

Checked unit and pump and motor is not working ; ordrng 1 W11613479 (Pump and motor)

"Ran diagnostics, replaced faulty elements in unit. All functions checked ok at this time"

"Ran diagnostics, replaced complete freezer door assembly in unit. All functions checked ok at this time"

"found restricted house vent, unit ok"

"prev company was goodman less than 30 days, refered cust back to prev"

"checked and found leak at supply line to unit, needs plumber to correct install. sr 7740002451"

need agit; ordrng 1 w10625252 and 1 w11308900

found and replaced shorted part

"Ran diagnostics, documented findings and customer concerns with techline SR-7741366810 per tech line unit working as designed advised customer on cleaners, proper detergents and portions along with settings. Referring back to customer service."

I applied heat to seal on freezer door to allow door to properly close all the way.

I unclog lint from filter housing.

"Checked unit and I unplugged and plugged unit back in and unit started working fine, I advised the customer to get an electrician if the problem comes back"