Ran diagnostic ordering replacement Drain pump and hose; ordrng 1 W11414944 (Drain hose) and 1 W11412291 (Drain pump)

"Ran diagnostic, allunit functions checked ok. Unit vibration causes rattle noise. Balance unit. Customer advised on not functional issue."

ckecked and advised builder that braker needs up dateing need to replaced bad braker

Replaced bad control & UI. Replaced leaking sump.

Replaced all parts tech line advised unit heat up to 350 let oven set for 15 minutes oven kept temperature at 350 unit tested properly advised customer

Replaced parts all fans are on an working damper is now operating properly unit is cooling

Check unit found water leaking around water valve ; ordrng 1 W11220230 (Water valve)

Replaced parts unit tested properly advised customer

Ran diagnostic sending quote for approval to replace inverter box ; ordrng 1 W10629033 (Inverter box)

Ran diagnostic no leak found at the time on any burner or valve nor gas line report findings to safety

"Ran diagnostic unit hot when arrived, found loose wire at hot gas valve and reconnect gas valveshould have been stuck open allowing the hot gas to constantly run. All functions checked okay"

"Ran diagnostic no errors store when arrived ordering control, console handle. Test cycle completed with no errors, run quick wash cycle also completed with no errors advice customer about over load ; ordrng 1 W11752157 (Console) and 1 W11747037 (Control)"

replaced cooktop and tested - operating as normal

Checked unit and replaced shorted control. Ran auto test cycle and unit checks ok.

order parst reschedule with customer; ordrng 1 W11683480 (CNTRL-ELEC)

Order parst reschedule with customerreplaced unbalanced basket2wgt; ordrng 1 NTW4516FW4 (GEARCASE)

Order parts reschedule with customer; ordrng 1 W11700250 (ICEMAKER)

found and replaced shorted parts

found and replaced warped valve

need cnts and harness; ordrng 1 W10920631 (module-spk) and 1 w11520700 and 1 w11450461 and 1 w11370883

found and replaced worn parts and cycled

needs pump; ordrng 1 w11718113

found and replaced worn parts

Installed control board tested unit after no error code. Unit is working as designed.

Inspected the unit and found blower wheel bad and needs to be replaced; ordrng 1 WP697772 (Blower wheel) and 1 W11364931 (Drive motor) and 1 661570V (Belt)

"OVEN DOLLY. unit needs control panel, and control boards.; ordrng 1 W10861740 (panl-cntrl) and 1 WPW10632435 (cntrl-elec) and 1 WPW10412514 (cntrl-elec)"

"replaced inner door, seal, catch, cut-off, and heating element. unit tested ok. advised cust on vent issue."

adjusted hose behind unit. cleared blower housing of minor build-up. ran vent test with test kit. vent tested ok. unit tested ok.; used 1 W11224254 (TEST KIT) from stock

"unit has low water flow issue. unit needs valve and water filter housing/head. harvest cycles early. unit also needs control, and thermistor. DO NOT ORDER PARTS WITHOUT CUST AUTH.; ordrng 1 W10897719 (valve) and 1 W11266112 (housing) and 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump)"

Upon replacing the part the unit began to work properly. All the buttons are responsive and working properly.

Upon arrival and after diagnosing with Techline we could not create or re-create any issue. Every ice maker and water valve test passed in the unit is working properly as designed.SR# 21224017

Upon replacing the parts the unit began to work properly with no issues. It passed a diagnostic cycle and a reg drain and spin. Its working properly as designed.

Upon arrival and after diagnosing with Techline at the moment we are unable to replicate any issue. There are no faults and the unit heated fine while testing. The customer was not happy and is calling Whirlpool customer care. SR# 21227838

Upon arrival I diagnosed unit. Unit had error code F0E9(Off Balanced Pause). I clear reset control. I ran diagnostic cycle unit completed normally. I adviced customer on unbalanced loads to distribute weight evenly. She had 1 bed sheet when that happend i adviced not recommended to wash bed sheets and to make sure load is evenly distributed. Unit is working as designed.

Upon arrival i diagnosed unit. Door lid glass is lose it came apart (picture attached). Will need part order.; ordrng 1 W11470212 (Lid)

Upon arrival i diagnosed unit. After inspection unit not heating will need parts order. ; ordrng 1 W10705215 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron) and 1 W11574181 (Thermostat Fix) and 1 W10832024 (Thermostat Magnetron)

Upon arrival i diagnosed unit. After inspection unit will need pump and motor. Not engaging. ; ordrng 1 W11613479 (Pump and Motor)

Replaced ice maker Customer confirmed

Needs LED lamps; ordrng 4 W11388881 (LED Bulb)s

"Needs control board,rotor,stator,clutch,slider,lid lock and drain pump ; ordrng 1 W11429620 (Control board) and 1 W10810403 (Lid lock) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10876600 (Drain pump)"

Replaced console and tested

Installed comp and drier. Fixed small leak at evap section. Will call for labor code tomorrow

Replace defected switch all OK now

Replace defected blocked unit working now

Found wire harness on drain pump needed to be reset

Found door gasket loose needed some adjustment unit working OK now no leaks

Replace damage hinge all ok now

Order part ; ordrng 1 8201537 (FITTINGTUBE)

"Replaced control board and sensorAlso noticed power cord not wired correctly, uploaded pictures for documentationWired correctly and tested Range is now heating as dsigned, no error codes and no breakers tripped"

"Upon arrival i diagnosed unit. After inspection door not align not sitting correctly due to damage to the frame where the hinges go. There was also damage to frame at the bottom of the unit (pictures attached).The bottom shelf was also out of place it was stuck. Unit has a lot of damage signs on maybe installation, or if weight was put to the door when it was fully open according to techline. I made customer aware of this being damage and Whirlpools policy. Case#21227292"

Was at FBS looked at unit 10-13-25 confirmed microwave door glass is broken ; ordrng 1 W11602618 (Microwave outer door)

Replaced faulty control. Unit is now working as intended no issues at this time

Replaced bad damper.

Doc#21226715 needs harness; ordrng 1 W11643701 (Harness)

Replaced bad control.

Replaced bad ice maker & valve.

Replaced bad control.

"Replaced bad control, broken vent & UI."

Found bad control.; ordrng 1 W11683650 (Control)

"replaced agitator, washplate, screw, and dispenser. unit tested ok."

"Ran diagnostics, replaced complete pump/motor assembly. All functions checked ok at this time"

"Upon arrival I replaced all parts listed, after replacing I tested unit and it is now working as designed."

Assisted tech.

Replaced burnt terminal block.

replaced faulty led modules per special project#s191aq and checked operations. ck ok

order parts 2wgt; ordrng 1 W11603810 (control board) and 1 W11652038 (wire harness) and 1 WPW10285518 (cycle select switch)

found and replaced worn part

Installed icemaker all test normal.

"Ran diagnostic install sound shield and pad ins, all functions checked okay"

"Ran diagnostic found line with 200 plus voltage. Advice customer to contact an electrician to correct wiring issue, second line 120v"

"Ram diagnostic customer mentioned that unit turn off prior to start filling up, showing a completed cycle without washing. No errors found when arrived unit working as designed"

"Ran diagnostic sending quote for approval to replace belt, pulley and wheel if needed. ; ordrng 1 661570V (Belt) and 1 279640 (Pulley assembly) and 1 WP697772 (Wheel)"

Replaced freezer door operations are correct now; used 2 Wp4373559 (Fitting) from stock

"Replaced motor/sump, board, ui, heater and owi sensor. Operations are correct now"

found and replaced shorted parts

Installed parts tested after unit is now working as designed

"Upon arrival I replaced the thermostat, will need to be on for atleast a day for it to know that it is cooling properly."

unit needs inlet valve assy; ordrng 1 W11210463 (valve)

Installed new suspension and secured the basket. Unable to test the unit due to no water or power supply. Maintenance will restore connections and run the test once power and water are available.

"Checked unit and everything was working as its designed, and the ice maker is full of ice, I showed it to the customer, checked ok"

Ordering parts ; ordrng 1 W11727250 (Compressor)

Installed control all test normal.

I replaced the control that was not working and unit started working fine

I replaced the control that was not working and unit started working fine

I replaced the control that was not working and unit started working fine

"I arrived to the customer home and the customer stated explaining to me that when the unit was delivered to them, the doors were not aligned correctly and the installers the way they tried to fix it was completely Unacceptable.because they broke the unit and the way tried to fix it was, they opened the doors and started hanging on the doors with all their body weight to pull down the doors, and the doors started popping and cracking, the customer said they have been trying to get in contact with whirlpool and they were having a hard time trying to talk to someone and when they talked to someone that person just force them to get a service technician to go make a report and definitely dont want a refrigerator like that , because it could be broken internally in the cabinets and the doors, and they dont want the refrigerator because the damage could not be visible at the moment but it could deteriorate down the road because of the way they damaged the unit, they want the unit to replace or their money back and no repairs, the customer also mentioned that they purchased several other appliances and they didnt let them install them and paid someone else to do it, I called partners team and documented with them and they said to refer the customer to contact customer service notes will be attached to the file we already have"

"Upon replacing the part, the door needed. It is now back to factory specs and is working properly as designed."

Replaced faulty control elec and harness. All unit functions now check ok

"Ran diagnostic ordering replacement High limit thermostat. Thermistor ,and both elements. ; ordrng 1 W10804429 (Broil element) and 1 W11545804 (Bake element) and 1 W11290976 (Prob sensor) and 1 WP4449751 (High limit)"

Replaced customer part sent by whirlpool. All unit functions now check ok

Found that units hinge closed without the tab being deployed. Opened hinge correctly and reinstalled door correctly. Unit is now working as intended no issues at this time

adjusted upper and lower refrigerator door hinges and re-leveled unit and checked operations. ck ok

"Installed new dispenser, unit operations are running properly."

Part order for terminal kit due to shorted lines.; ordrng 1 279318 (Terminal kit) and 1 3397659 (Block) and 1 279393 (Screw kit)

First-time gas stove owners. Reported findings with techline (case# 21232464). Reported findings with safety (Case # 21048504 ). No repair suggested at this time by techline

replaced fan and tested - operating as normal

damage cooktop and oven sensor ; ordrng 1 W11719704 (COOKTOP) and 1 W10833885 (SENSOR)

"replaced control board - tested, working as normal"

"Upon further review on techs notes and finding - warranty will not cover repairAccording to the dispatch information, the original service claim was submitted for the unit not advancing through its cycle. Upon arrival, the customer disclosed that they had previously tampered with the units harness & control board in an attempt to repair it prior to our visit. The customer stated that they have technician experience and had manipulated the harness connection tab at control board. The unit was found in a non-responsive state at the time of inspection.Any unauthorized modifications or tampering with internal components constitute a violation of the manufacturers warranty terms. As a result, the repair cannot be covered under warranty. Should the customer wish to proceed, the full cost of the replacement part and labor will be their responsibility. CASE#21066168 Customer will be giving pricing for parts & labor if they wish to move forward with a repair ; ordrng 1 W11448788 (HARNS-WIRE) and 1 W11603811 (CNTRL-ELEC)"

"unit needs motor, relay and timer ; ordrng 1 279827 (Motor) and 1 wpw10185982 (Timer) and 1 wpw10117655 (Start relay)"