Upon arrival and after replacing the control board the cancel button is now working.

Upon arrival and after replacing parts the unit still wasnt working. I then called Techline and after some test we noticed something is seizing the basket causing it to not read the correct rpm. Unfortunately the 30torque screw was stripped and will need special tools/bits to remove the screw. Will need a gear case also. Will need 2x labor and parts SR# 7740354694; ordrng 1 WPW10215093 (FILTER COVER) and 1 W11032711 (WASHER) and 1 W11393685 (GEARCASE) and 1 W10902814 (WASH PLATE) and 1 W10909670 (NUT SPANNER)

Reconnected main board and checked all function

Replaced console

Reconnected light socket

Needs W11352193 Flame Spreader and W11352195 Flame Spreader; ordrng 1 W11352195 (Flame Spreader) and 1 W11352193 (Flame Spreader)

Reconnected sensor and checked all function

Replaced defrost sensor

"Need additional parts ; ordrng 1 3392519 (Fuse, Thermal) and 1 W10900067 (Kit, Thermal Cut-Off) and 1 W10724237 (Element, Heater)"

Replaced main board

"Upon arrival, I inspected the unit and found that the suspension needed to be replaced.; ordrng 1 W11130362 (Suspension)"

"Upon arrival, I inspected the unit. It had a bin full of ice. The customer also had a few other issues. I called Techline. The unit is working as designed. I was told that the extended freeze should go away after the temperature was adjusted. If not, the control board needs to be replaced. SR774035212; ordrng 1 W11574766 (Panel ui) and 1 W11574767 (Panel ui) and 1 W11664342 (Control board)"

"Upon arrival, i diagnosed unit. After inspection, gaps between unit and cabinetry are normal. The unit was not working properly. I did a reset on control ui and made sure it had correct model serial software. Tested unit afterward (pictures attached). Tested ok passed. The customer tested as well. Unit is working as designed."

Upon arrival i diagnosed unit. Ran cycle heating element came on. I showed customer heating element steam coming from heating element when sprinkled with water. Unit did not have Rinse aid. I advised customer about rinse aid and how to use it. Unit is working as designed.

Upon arrival i diagnosed unit. After inspection top oven not working getting error code F1 control fault.Let customer know parts not available we can not service.

Upon arrival i removed unit and replaced drain pump. Reinstall and Tested unit after replacement everything passed tested ok. Unit is working as designed.

Upon arrival i diagnosed unit. After inspection i ran unit. No leaks coming from unit. The leak was coming from under the sink by garbage disposal hose (picture attached). I let customer know that will be on customer to get replace. Unit is working as designed.

Found door gasket needed some adjustment

"Found no issues with washer, customer need main drained service"

Found unit working as designed customer needs to have main vent service

Replace bad controls unit tested fine

Replace bad sensor everything working OK now

Diagnosed unit and found connection issue at the ignitor adjusted unit checks ok

Diagnosed unit and found customer had unbalanced load ran and tested unit checks ok

Diagnosed unit and found bad connection at the power cord adjusted ran and tested unit checks ok

Diagnosed unit and found object stuck in pump removed ran and tested unit checks ok

Diagnosed unit and found worn out rollers and pulley parts not t/s ordered; ordrng 1 WP691366 (Pulley) and 1 349241T (Rolllers) and 1 W10359269 (Support) and 1 341241 (Belt)

Inspected fridge and found evaporator cover frozen solid Sent customer quote for repairsCustomer approved ; ordrng 1 W11087438 (Evaporator fan/thermistor) and 1 WPW10389152 (Fan support) and 1 WPW10248595 (Damper)

"Replaced magnetron,transformer,diode,capacitor and thermostat"

Needs LED module ; ordrng 1 W11470191 (LED Module)

"Arrived at customer home to troubleshoot Began asking Mrs questions regarding the complaint and symptoms and when they began. Did this fridge come from a different address, normal questions related to troubleshooting I guess customer was getting upset unbeknownst to me regarding the questions but she did not say anything at firstI kept investigating the complaint of breaker tripping, PER customer would trip every 60 seconds,I had turned fridge ON and it had not tripped the entire time I was there 20 minutes or so Was going to the breaker to inspect if GFI breaker and thats when customer could not contain her anger any more She told me I had a tone since I walked IN, I advised her that the only thing I was doing is asking questions and that her information was crucial in providing a more accurate diagnosis Once she changed her demeanor and her being upset and a NOT comfortable with me being there I walked away. She got even more upset, she followed me to the truck taking video I waved bye bye and drove off Called JR and documented Called tech support and also documented SR#7740354936Per the brief time i was allowed to troubleshoot I was able to observe the compressor making this abnormal noise and could potentially trip the breaker Will order the seal system and see if TPB would pay for repairs and if so, it would have to be another tech as Im sure customer doers not want me back ; ordrng 1 W10507884 (Compressor) and 1 W11536253 (Evaporator) and 1 WPW10143759 (Drier)"

Replaced panel

Inspected oven and found no ignition Sent customer quote for DSI board Customer approved ; ordrng 1 WPW10511278 (DSI board)

Checked unit suspension rods are going bad in the rear part of unit ; ordrng 1 W11130362 (Suspension rods)

"Ran diagnostic, cleared debri from vent. All functions checked ok at this time"

Ran diagnostic with techline. Sr7740358822. Reported with safety. They will assisting with repair

"Ran diagnostic, recorded fault code F6E6. Ordering replacement Slider; ordrng 1 W10734521 (Slider)"

Ran diagnostic adjusted burner caps and valve. All unit functions now checked ok

Ordering replacement Stainless door; ordrng 1 W10815669 (Stainless steel door)

Customer says unit isn't getting hot enough. Set calibration about 20 degrees. ARan oven temperature checked ok. Reported to techline

Replaced faulty pump and motor assembly. All unit functions now checked ok

Ran diagnostic with techline ordering Replacement Compressor and evaporator.; ordrng 1 W11582579 (Compressor) and 1 W11506619 (8/8 coupler) and 1 W11506635 (Charging tube) and 1 W11504445 (5/4 alm coupler) and 1 W11109499 (Drier) and 1 W11562258 (Evaporator) and 1 W11504419 (8-7 aluminum)

Check unit to find all operations working as design on arrival. Customer is working on his own refrigerator and wants ASI to back up what hes already messed up is OK.

"Checked unit to find customer has one fault code of f0e3 which she denies overloading unit and not causing to spin out her clothes,,she was informed all ops working as designed on arrival unit is getting cold and hot water with drain pump taking all water out of tub,,,unit is ok"

SR# 7740352467 checked unit found aftermarket filter not in properly causing stoppage in water flow. Removed filter water filled properly.

Fixed hanging insulation.

"Customer didnt know that she had to clean out the lint trap and has never done it since she has used the dryer and it had several inches of lint buildup, causing air restriction so her clothes wouldnt dry i told the customer to clean it to two loads because it will build up very thick like that if you dont empty it out"

Found faulty thermistor and heater assembly part order ; ordrng 1 WP61006199 (Heater harness)

Found faulty control part order ; ordrng 1 W11170319 (Control)

replaced leaky water inlet valve hose washer and checked operation. ck ok; used 1 WP16123 (WASHER) from stock

Found loose main harness disconnected from bake element. Once reinstalled unit now working properly.

Diagnosed unit and found connection at the heater not connected unit checks ok

Ordering replacement Oven valve. ; ordrng 1 W11590251 (Oven valve)

Diagnosed unit and found warped door seal causing frost build up in the freezer unit checks ok

Reinstalled valve connection ran test all operations normal

adjusted and realighned door strike for proper door switch operation and checked operation. ck ok

checked unit out fixed ice ager motor so unit would spin unit checked out

Ordering Evap fan motor and harness. ; ordrng 1 WP2315539 (Evaporator fan motor) and 1 W11562214 (Harness wire)

Found drawer not installed properly which caused it to jam. Removed bottom drawer and reattached hard plastic grommets. Reinstalled drawer and checked operation

Check unit to find zero fault codes and inform customer of cycles that he is using which is sensor cycles no blockages nor is the unit has any mechanical failure. All operations are OK.

Came to replace parts found more damage to unit ; ordrng 2 W11579566 (Insert)s and 1 W11483553 (Gasket) and 1 W11414078 (Seal) and 2 W11614118 (WHEEL-TUB)s and 1 W11559689 (Inner door)

"reattached loose drain pump connection - tested, working as normal"

Order rack adjuster; ordrng 4 W10712395 (Adjuster)s

Fill tube to the ice maker frozen up cleaned out the fill tube told customer they needa defrost the refrigerator so the tube will defrost in the liner of unit

Replaced faulty control. Unit is now working as intended no issues at this time

replaced broken filter housing and screen and checked operations. ck ok

part order; ordrng 1 w11562214 (harness) and 1 w11660617 (control)

Per Amanda to close out ticket

Need to order; ordrng 1 1901a (Drain pump)

"Installed motor,belt control,ui control,bracket, and support wheels ran test all operations normal."

"replaced idler, belt, and rollers. unit tested ok."

ran test on all burners. removed burner cap on center burner. reamed orifice. unit tested ok. advised cust on spills and boil-overs.

Checked unit manifold is twisted that knob sit on some it is hard for customer to find shut off point ; ordrng 1 W11333175 (MANIFOLD)

Checked unit when cooktop is set on simmer gas to center burner cut off try to adjust orifice not working properly ; ordrng 1 W10639869 (Orifice)

Checked unit microwave is turning on an heating properly but oven not not turning on ; ordrng 1 W11261165 (Control) and 1 W11428561 (Console)

"unit needs harness, control, latch, and bezel.; ordrng 1 W11643701 (harness) and 1 W11670519 (latch) and 1 W11643703 (bezel) and 1 W11626074 (control)"

Assisted tech.

Reconnected main plug harness at terminal not allowing unit to receive voltage. All operations are now correct.

Customer using too many tide pods causing washer to throw over suds error code

Ordering parts ; ordrng 1 Wpw10313917 (Cover)

"Checked unit and problem is customer has unit connected to a 220 voltage beaker, and is connected with the oven also, I advised the customer to fix that"

"Checked unit and vent going to the outside is completely clogged, customer never understood even after showing them, customer started calling me names and insulting me, so I referred them to call customer service, and I documented with tech line, File#. 7740359366"

"Checked unit and evaporator on fresh food is full of condensation and pantry drawer control is not working with a broken harness, customer is going to look at the estimate and will let us know; ordrng 1 W11170612 (Harness) and 1 W11087438 (Motor) and 1 W10769076 (Control) and 1 W10815668 (Door)"

"I arrived to the customer home and customer showed me GE appliances, I explained to him we don't work on them , and I went with maintenance to several apartments and the residents said they don't have any whirlpool appliances and have not called for services"

"I replaced the drain pump and control, checked ok"

"The customer was washing a carpet and unit went out of balance, and the cable from the drain pump got disconnected, I connected it and checked ok"

bad thermister; ordrng 1 WPW10384183 (thermistor)

replaced bad pum and motor

bad motor and broken front cover; ordrng 1 WPW10479155 (control) and 1 W11228264 (cover)

Replace part light in unit came on

Replace parts unit tested properly ; used 1 W11481722 ( Actuator) from stock

Ran diagnostic ordering control and console; ordrng 1 W11460908 (Console) and 1 W11672039 (Control electric)

Ran diagnostic ordering icemaker and fill valv. Found some insulation at the plug to ice maker scrape off as much as possible advice customer to verify for ice after 24 to 48 hrs in the event that is bad connection ; ordrng 1 W11548535 (Inlet valves) and 1 W11692161 (Icemaker)

assissted derrick

checked and ajusted temp. and all function ok

Ordering compressor. Unit is in 4105No mod/ser tag can not verify if its the same refrigerator ; O-emld tckt

Unit was moved to a different unit. Regular maintenance guy not there; O-emld tckt

Need to replace 3 way valve and compressor refrigerator temp is just fluctuation too much and it wont make ice ; ordrng 1 W11035765 (Ref section Evap) and 1 W10248589 (Freezer Evap) and 1 W10756020 (Compressor)

replaced control board & pump unit working as normal

rerplaced missing screw on stater; used 1 W10752189 (SCREW) from stock