part order; ordrng 1 w11495561 (mag) and 1 WPW10574736 (capactr-mg) and 1 w11256462 (diod)

Found unit with an F1E1 fault code. Main control board is compromised. Order a control ; ordrng 1 W11116592 (Control)

checked unit out reset controls cust needs to conect unit unit checked out

Checked unit with gas leak detector meter at all joints and valves and no leaks detected. Unit checks ok at this time and customer is to monitor unit.use authorization # w1assd1wl1

"found unit keeps loosing voltage, needs electrician to correct, pic taken"

Upon arrival I diagnose unit and after. Customer had very soft frost build up in freezer side. After inspection gave customer quote for heater harness and thermistor will be doing seal system. Customer approved repairs.; ordrng 1 W11650662 (Heater Harness) and 1 WPW10384183 (Thermistor) and 1 W11546692 (Evaporator) and 1 W11580057 (Compressor)

Upon arrival I diagnose unit no fault codes found. After inspection customer had there settings set on 288c for preheat. I changed settings to 350 Fahrenheit instead of celcius. Unit reached 350 unit is working as designed. Customer verified.

Upon arrival I diagnose unit. After inspection unit has a bad evaporator fan making loud crazy noise. Gave customer quote for evaporator fan harness. Customer approved repairs.; ordrng 1 W11249952 (Motor Evap)

Upon arrival I diagnose unit and after inspection . Machine working with timer but will need switch gave customer quote for repairs. Customer will contact office if he approves repair.

Found obstruction in drain pump. Removed and replaced drain pump. Checked operation

Checked unit and control is not working ; ordrng 1 W11087226 (Control) and 1 W10518394 (Element) and 1 661566 (Thermostat)

part to be order.; ordrng 1 w11666003 (ign. electrode) and 1 w11688146 (center f. electrode) and 1 w11590249 (module)

water pump been replaced

need cnts; ordrng 1 w11456119 and 1 w11321508

Ordering parts ; ordrng 2 W11396790 (Element)s

Found obstruction impeding air flow through vent hose. Cleared lint from vent hose and advised customer to make sure cover is clear on outside.

Customer claim unit is working when I arrived to repair unit.

Ordering parts ; ordrng 1 Wp3951744 (Agitator) and 1 W11454741 (Gearcase)

Installed new lid strike (W11457841) for unit with lid not locking. Job complete.

Found sales system not working replacing parts unit work find out no leaks

Found dispense motor not working and LED lights out replacing parts unit working OK now

Found bad power surge washer working fine

Auth# K1AVLL1NL2 replaced blowers & control

Checked unit found backed up drain at wall. Customer will get plumber

found and resecured loose door handles

checked unit out unit needs 50 hour defrost then unit will be correct unit checked out

Order parts reschedule with customer; ordrng 1 W11176454 (igntr-oven)

Order parts reschedule with customer3wgt; ordrng 1 W11454372 (GEARCASE) and 1 W10721967 (drive pulley) and 1 W11611297 (BELT)

Order parts reschedule with customer; ordrng 1 W11622490 (CONSOLE) and 1 W11629911 (CNTRL-ELEC)

Ran diagnostic and found error code F7E2 (Motor Failure) will need new pump and motor and control board. ; ordrng 1 W11460946 (Pump and motor) and 1 W11672225 (Control board)

I received the wrong size screws. ; saved tckt

Replaced wheel and rackbadjuster

"Customer has items directly on the diffuser. Advised customer about the manual and to keep two inches off walls, as well as to NOT put dairy or veggies on top shelf near diffuser. Unit is working as designed."

"Customer was complaining about installers. Advised customer we do not install plumbing for them and we are not qualified, they would have to contact plumber. Could not duplicate issue. Unit working as designed. Closing ticket for serviceCorrect mdl# WDF331PAMS0"

Tested mullion and fan motor. Still not changing temperatures drastically. Different areas of mullion still not showing improvement. Spoke to techline to consider non-repairable. Spoke to Jeremy.. going to lead review

CUSTOMER WAS PUTTING FOIL ON THE BOTTOM OF CAVITY.. ADVISED WHIRLPOOL IS NOT RESPONSIBLE FOR DAMAGES DONE TO UNITUnit is working as designed. Could not duplicate issue. Customer OK.

Upon arrival I replaced all parts unit came on and is working as designed. The noise complain customer was experience I clean the blower wheel at the back. They had debris in there loose like little pieces of wood and plastics and lint with plastic circles pictures attached.

Upon arrival I diagnose unit and after inspection. Unit had condensation on freezer door top seal. I will order mullion rail door seal to help with heater on . Doors seals gasket are sealing and sitting flush to unit.; ordrng 1 W10806457 (Gray Mullion Seal door)

Order parts and reschedule ; ordrng 1 W10888661 (CNTRL-ELEC)

Order part and reschedule ; ordrng 1 W10443320 (GASKET-AP DOOR FZ 36)

"Found m/w o t r mag, bad and cap/thrmst, replace same parts run service cycles all tested good"

bad door will need dl to replace door; ordrng 1 lw11037733

Order parts reschedule with customer. Talked to Joe at Tech line and we chedked thermistors ohms and all check ok. He advised to replaced UI and issued SR# 7738650832use authorization # w1asfr1epl1; ordrng 1 W11518204 (CNTRL-ELEC)

Order parts reschedule with customer2 man w/ JP 2wgt; ordrng 1 W11360594 (COMPRESSOR) and 1 W11360589 (CONTRL-BOX) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 w10000000 (r600 kit)

Order parts reschedule with customer.Replaced shorted controls and open lower harness.; ordrng 1 W11700916 (LATCH)

Order parts reschedule with customer2wgt; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)

Replaced vent trim and handle

"Inspected and found low ice production, checked water filter and found it clogged very low water pressure. Advised customer to purchase a certified filter. Found corroded UI board and wires Also torn door gaskets ; ordrng 2 W10846057 (Gaskets)s and 1 W10815674 (Pantry drawer) and 1 WPW10677119 (UI panel) and 1 WPW10675033 (Contol board)"

Customer complaint was that there is ice buildup on freezer door Inspected and found door not closing properly Also customer had mullion heater turned off Advised to leave on to assist with moisture And to also ensure food in freezer is not obstructed from closing doorUnit is cooling as designed

"Arrived at customer home to trouble shoot MW sparkingFound no power to unit. Proceeded to check breaker and in doing so, noticed customer cooking in the garage with propane and portable gas stove and had a huge pot going. Did not think nothing of it but did seem odd. Breaker was not tripped and proceeded to inspect interior of MW. There is where I saw signs of water or moisture penetration inside where the controls and heating components are located. There was rust build up signs that it had been happening for extended periods of time. I cannot prove it but my opinion is that they cook with Big pots under the MW for long periods of time therefore steam getting into the interior of cabinet. Tried to advise of findings and they got really upset that I would even bring that up. Tried to explain to them that if Safety team even went forward with repairs if they would continue cooking the same manner it would happen again in couple more months. They were just not willing to listen. I strongly believe it was use n care neglect. Called tech support and documented with same pictures uploaded SR#7738842575 But if Whirlpool decides to move forward with repairs it would take replacing Transformer,magnetron,capacitor,diode,magnetron thermostatNOTE: customer upset at me for noticing and pointing out what has been happening and wants another tech."

Replaced oven igniter Tested and heating as designed

Inspected and found obstruction on blower wheel Removed and retested Working properly now

Needs console ; ordrng 1 W11600370 (Console)

Found food blocking vent in freezer. Rearranged food in freezer and adjusted control. Checked gaskets for leaks.

Cleaned unit.

SR# 7738841487 per techline replace control again. If unit does not work call techline to replace. ; ordrng 1 W11693128 (Control)

Found bad gasket. ; ordrng 1 W10443320 (Gasket)

Dropped off data loggers. Will pick up Monday 4/15; saved tckt

"On test mode, no error codes, the icemaker is working properly, but found water trace on top of the drain pump, gonna order a new drain pump to prevent further problems. ; ordrng 1 W11539855 (Drain pump)"

"On test mode, very little water trickles through, the ice cubes are very thin and wet, needs a new Inlet water valve. ; ordrng 1 W10897719 (Inlet water valve)"

"no issues, the water line was closed, I opened it, ran the self test, all ok."

"Ran diagnostics, ordering replacement spark module and igniter ; ordrng 1 W10860916 (Spk module) and 1 Wpw10324262 (Igniter)"

"Ran diagnostics, documented finding of ongoing issues with techline and customer advised on possible electrical issue in home."

"Ran diagnostics, corrected issue with power. All functions checked ok. Customer advised on functions"

Ran diagnostics and no codes found Inspected and found obstruction in drain system

adjusted compreesor tubing and installed vibration pads and checked operations. ck ok; used 2 W11113654 (PAD) from stock

adjusted and tightened loose lid hinge screws and checked operation. ck ok

replaced broken door catch and checked operation. ck ok; used 1 W11240283 (CATCH) from stock

Fixed jammed door hinge

Upon arrival dryer was not coming on. I test it the door switch and it was good. I tested voltage and it was good. I then started to check connection and found the connection to door switch not snapped all the way in. I secured it and tested unit. Dryer is coming on.

The capacitor leaked all the oil and damaged all the parts around ; ordrng 1 W11454372 (Gearcase) and 1 W11497303 (Motor) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W10721967 (Splutch) and 1 W11481722 (Actuator) and 1 W11428524 (Capacitor)

replaced broken door glass and handle and screws and checked operation. ck ok

close out per office

found and resecured loose door handles

Check unit and adjusted loose connection at wall. Unit is now working as designed.

Checked unit and replaced shorted control . Ran test cycle and unit checks ok. Talked to Tiana at trade partners and issued Auth# W1AV1H1NL2

Closing ticket for service. Unit working as designed now.

Found racks with lost wheels and broken plastic 'hardware'Replace all rack hardware

Order control board; ordrng 1 W11043763 (Control board)

Found bad control/lock replace same parts unit working fine now

Need to replaced control board for not defrosting. ; ordrng 1 W10637328 (control board)

"Reconnected and real ancestors, test all function"

Need to replaced halogen assembly; ordrng 2 W11409090 (Halogen)s

Need to order control and UI; ordrng 1 W11131369 (UI) and 1 W11563997 (control board)

"Customer approved the estimate, need to order part; ordrng 1 98017583 (Front tube) and 2 W10278150 (clip)s"

"ice buildup on drain by evaporator causing small overflow into freezer when trying to drain. Cleared and ran hot water down drain to clear any remaining ice, after several pours it cleared the ice buildup."

"ran a few test to check for gas leaks during or after use. While unit is on stand by (gas on & ready to use) no leaks on any connecting point (gas valve, regulator, all burner valve etc) turn burners on and retest the gas flow through gas valve, regulator and gas line and see if there were leaks while gas was in movement. a small residual gas smell on the initial ignite on burners SR#7738816183"

Checked unit all functions tested properly unit is in great working condition

Unit is now probably working customer will call back if anything changes

"Checked unit found defrost issue. Cowboy Appliance has already replaced multiple parts on unit. Customer will have to get with extended warranty to have previous company come back out to fix unit. Based on the parts that have already been replaced, unit needs evaporator harness, evaporator fan motor, and defrost heater."

Checked unit found damaged door. Wires have been spliced and other parts replaced. Needs freezer door. Part NLA.

"Checked unit and vent going to the outside is clogged, I advised the customer to fix it before using unit again"

Door gasket not sealing. Gasket glued with door. Ordering new freezer door. Two wgt.. two tech; ordrng 1 LW11026364 (Freezer door black with gasket)

"Manufacturer issue with heater nut loose caused leak and damage to floors. Customer will contact manufacturer. Repaired wires and replaced heater. Ran ops. All operations are correct.Customer paid balance with Cc auth# 05661C estimate:: 149.95 service fee, 123.96 part, 25 labor, 24.66 tax, 323.57 total. Sent pictures. ; used 1 W10703867 (Heater) from stock"

Customer to maintenance cleanliness of unit. Cleaned orifices. All operations are correct. I have videos and pictures. Use authorization: W1AUMA0APL1

Unit is working as designed. Could not duplicate issue. Customer OK.

Recalibrated. Tested ops. All operations are correct now. Customer OK.

Unit is working as designed. Customer aware of functions. Could not duplicate issue.

replaced bad harness

"Replaced the refrigerator main board, tested the unit, all ok."