Found faulty drain pump and lid latch per tech line 21544853; ordrng 1 W11396717 (Drain pump) and 1 W11700916 (Lid latch)

Replaced shorted control and checked operation of unit ok

"Replaced control, harness and actuator and checked operation of unit ok; used 1 W11643701 (Harness) from stock"

Inspected the unit and found dispenser motor not aligned. Corrected it tested after unit is working as designed

Upon arrival i replaced parts. After replacement i tested unit. No more noises out of the norm. There was a lot of debris in unit (pictures attached). Unit is working as designed.

Replaced knobs

Upon arrival unit had water supply line reversed. I reinstalled it properly.

"Will need switch reed, UI, and ice maker. ; ordrng 1 W11171663 (Switch reed) and 1 W11099702 (Panel UI) and 1 W10908391 (Ice maker)"

I replaced the broken handle and checked ok

Found faulty Gearcase that was leaking and all components ceased on shaft part order ; ordrng 1 W11393685 (Gearcase) and 1 W11550891 (Agitator) and 1 W10811960 (Basket) and 1 W10915700 (Motor) and 8 W11027980 (Bolt)s and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10752189 (Bolt)

Replaced faulty thermistor unit is now working as intended no issues at this time

Found unit stuck in drain mode. Reset control board and ran test cycle. ; ordrng 1 W11607637 (Control)

Ordering replacement Control-elec. Start button doesn't work. Stuck key. ; ordrng 1 W11683480 (Control-elec)

"Ran diagnostic, adjusted belt assembly. Customer advised on monitoring unit."

"Upon arrival and after diagnosing, I noticed that the gas valve was assembly was leaking. I will order parts needed. I called safety and they said to move forward with the repairs. SR# 21444413; ordrng 1 W11652257 (GAS VALVE ASSMEBLY)"

I.m replaced faulty. Re ordering new; ordrng 1 W11717180 (I.m)

"Ran diagnostics, ordering replacement belt, cam and actuator assembly for noise concerns ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Splutch) and 1 W11481722 (Actuator)"

Ordering part; ordrng 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11449841 (Gearcase)

Check unit clean blower wheel found crack in wheel ; ordrng 1 W11327190 (Blower wheel)

Check unit all functions tested properly advised customer not to overload unit only err code found was F0E3 overload off balance cleared error code unit tested properly advised customer

"Removed and replaced ice maker, plate, and ice container. Checked operation"

Replaced control board.

changed out pump unit checked out

Found washing working as design. Customer needs to check main plumbing.

"I ran all the tests, and everything is working normally. There are no gas leaks. However, I noticed that the customer is getting the entire house painted. This is causing the fumes to get on their clothes. I called technical support and spoke with George. To update the finding and status of the unit operations, and also to remember that George recommended not using the dryer until the paint is dry.File number 21544539"

Adjusted oven igniter ran test all operations normal.

Reinstalled element connections ran test all operations normal.

Installed light assembly ran test all operations normal.

Found that the customer have a pinched wire in the liner reinstalled shelf and connections everything else tested normal.

Adjusted the drain hose and the legs recalibrated unit ran test all operations normal.

Found freezer gasket not sealing properly. Heated gasket with heat gun and tested

Ordering parts; ordrng 1 W11603810 (Control)

Inspected the unit found it working as designed. The dryer duct line is clogged and needs to be cleaned out.

Assisted AS

I replaced the Icemaker and checked ok

Unit will not heat on any cycles even time dry the heater is blown and need to replace the heating element along with the fuses. Need to have a second man come out to help uninstall and reinstall the dryer on top of the washer.; ordrng 1 W11045584 (Heater) and 1 280148 (Fuse kit) and 1 8577274 (Thermistor)

Unit is leaking gas at the flex hose connected to the wall put soap and bubbles on it and his bubbling up took a video for evidence and advised the customer to have a plumber or gas company come out and change the flex hose line on the back of the appliance but the unit is working properly just need a new supply line

"Unit is operating properly everything is checking out good customer just wanted me to double check and make sure that the smell that they were smelling was not refrigerant and I advised him that if it was, the unit wouldnt be cooling as good as it is and they would start seeing symptoms ofseal system issues within three days of them smelling it if it was refrigerant but its not and everything is operating properly whole of operators frosted over advised a customer to get some baking soda arm and hammer to put in the refrigerator to soak up. The smells other than that unit is operating properly. All operations are OK."

"Another company came out months ago and. Changed main control board due to the same issue happening but its been almost a year since they came out checked the unit for error codes and is empty. Ran the diagnostic test and it passed, but the customer said this is an issue that they deal with every single day so need to replace the man control board and the user interface; ordrng 1 W11591754 (Main control) and 1 W11500340 (Ui panel)"

"Turn the unit on set to 350 and once the oven reached temperature Took surface temp of the temp sensor at the top of the oven and it was reading 352 and I showed the customer that it is reading perfectly on the temperature aspect, but whenever they are cooking or baking for multiple hours on point and opening and closing the door multiple times going to extend the duration because the oven has reheat back up after letting the heat out opening and closing the door I also showed the customer how to adjust their calibration settings if it is under baking or over baking so they can adjust it as they go, but the unit is heating up properly and everything is operating as designed all operations OK"

Customer said when it fills up it makes a squeaky noise very loud so I went ahead and started a normal cycle and let the unit fill up and it filled completely normal no squeaky sounds or weird noises at all all ops okay unit operating has designed all operations OK

changed out control unit checked out; used 1 w11536793 (control) from stock

order parts 2wgt; ordrng 1 W11662713 (vent motor) and 1 W11662351 (grill) and 1 W11178521 (nameplate)

Upon arrival i diagnosed unit. After inspection heating element was not coming on. Bad heating element shorted. Customer was not at home it was her father at home. I explain to father and i also called her to explain what i found bad heating element. She was complaining about over suds. I explain i couldnt recreate issue. What i did see was slow drain under sink and adviced to get clean to have better drain flow. If not that can produce over suds and with the detergent being used having Dawn in it with dishes not very oily or not enough dishes can cause that. She did not like my findings and wants a different technician. ; ordrng 1 W10518394 (Heating Element) and 1 W11612329 (Sensor Temperature)

"Ran diagnostics, pressurized system once more. Eliminated leak found in heat exchanger. Customer advised on monitoring."

replaced broken heating element and checked operations. ck ok; used 1 WP3387747 (ELEMENT) from stock

reset control board and re-leveled unit and checked all operations. ck ok

upon arrival replaced control unit is now working as designed

Found refrigerator work and check all components unit tested OK

uninstalled unit and replaced shorted control panel and adjusted fan housing and reinstalled and checked operations. ck ok

Replace defective drain pump working fine now no leaks

"Reported findings with techline .Case 21546814. Suggested to evacuate seal system, charged with nitrogen and pull vacuum. Call back to report burning smell from dryer. Updated case number. Case#21547467. Unit is sent for review."

"Upon arrival console starts but unit does not run, timer going down, ordering parts ; ordrng 1 W11314467 (Console) and 1 W10806758 (Motor) and 1 W11461215 (Acu) and 1 W10693363 (Fuse) and 1 8577274 (Fuse) and 1 8557403 (Therm) and 1 280148 (Cutoff)"

"Upon arrival unit was flashing code, water at bottom of float switch caused unit to shutoff. Changed switch and leveled unit to prevent further leaks. Ran test cycle all operations were normal. Job completed"

Upon arrival water wouldnt come out of cold valve as well of rust and a leak from customers water hose. Advised cust to get new hose due to the gasket being old. Also cam sounded worn out. Customer stated shaking from washer and saw they had unit on feet stands. Removed and tested unit went into high spin no issues. ; ordrng 1 W11096267 (Valve) and 1 W10721967 (Cam) and 1 W10808317 (Belt)

"Upon arrival I asked customer what the issue was and proceeded to check unit and saw no issues with the fridge, freezer and fridge was correct temp and compressor was off. Customer stated compressor ran for long periods of time. Explained that it would stay on until right temp was reached. Customer starts yelling saying I dont know what Im talking about and that Im wrong. Says he knows how fridges work and thats not right. I explain again how I got to my decision. Customer states geek squad came out and their tech said quote this unit will have an issue in a couple months explained to customer that we are not geek squad and I would go through them if he has any further issues but as of now unit looks fine. As trying to get a photo of model and serial customer kicks me out of house and says I can not enter. I explain Ill have to contact whirlpool and customer says I didnt even verify unit before looking at it. He reiterated that I dont know what Im doing and tells me he is done speaking with me. Slams door in my face. Contacted third party that we will be reject any work order that comes through with this customer 3709411e1"

"Upon arrival, changed blower wheel, all operations normal. Job completed"

"Upon arrival unit igniter would not spark, changed part. All operations normal. Job completed"

Found filter head needed some adjustment repaired unit working OK now

evap has frost ordering parts ; ordrng 1 W11573115 (heater) and 2 WPW10384183 (therm)s

upon arrival replaced compressor and dryer and recharged unit is now working as designed

upon arrival replaced motor unit is now working as designed

bad valve; ordrng 1 w11590059 (regurlator) and 1 w11590292

bad ice maker; ordrng 1 w11455232 (icemaker) and 1 w11766865 (valve)

replaced missing tube and all function ok; used 1 W11750811 (TUBE-INLET) from stock

bad control; ordrng 1 w11683480 (control)

replaced belt; used 1 341241 (BELT) from stock

repaced bad control

bad pumpand motor; ordrng 1 w11613479 (pump and motor)

replaced bad element; used 1 WP3387747 (ELEMENT) from stock

checked and removed stuck ice bucket and all function ok

checked and reset washer and all function worked ok

"changed out cam and acuater and cap unit checked out; used 1 W10721967 (CAM), 1 W11481722 (ACTUATOR), and 1 W11395618 (CAPACITOR) from stock"

replaced faulty drain pump and ran test cycle. test ok; used 1 W10919003 (PUMPWATER) from stock

Upon arrival unit drain pump begin to stall out. Customer will not proceed with repair.

Found faulty switches part order ; ordrng 3 W11396033 (Switch)s

"Customer was talking about the lines that show the different burners, the unit is working as it's designed no problems found"

Susan said to order the control and she was going to send it to another tech; ordrng 1 W11696067 (Control)

21529096 unit subject to replacement review due to damaged liner job complete.

Part order due to motor not turning basket.; ordrng 1 W10677723 (Motor) and 1 W11162560 (Capacitor) and 1 W11398781 (Actuator)

Part order due to control not turning on refrigerator.; ordrng 1 W11396160 (Control)

Replaced shock absorbers and recalibrated

"found water temp at tap 104 deg, fac req. 120, cust to correct"

Upon arrival unit squeaks bad. Drum is dmg. Ordering parts ; ordrng 1 279948 (Repair kit) and 1 W10757750 (Drum)

"Upon arrival unit would go into sabbath mode even once taking off would go right back in. Gave customer quote of control panel, denied repairs. Job completed"

"Closing ticket, customer no longer needs service"

Found that tub ring was tightened too much making the tub ring strip when trying to get off with the tool. Have to order full tub part order ; ordrng 1 W11260238 (Rotor) and 1 W11219115 (Tub) and 1 W11178227 (Basket) and 1 W11551646 (Spanner nut)

"Ran diagnostics, ordering replacement control and vent assembly ; ordrng 1 W11649995 (Vent) and 1 W11410066 (Control)"

Installed parts pull the vacuum on the unit and charge it up. Ran the unit and made sure everything was exchanging heat properly. Any evaporator started frosting up everything is operating properly all operations OK

"I called techline and spoke to Steve. He instructed me to install the fourth compressor I check the stable pressures before the repair. However, there was no freon found. I asked him if it made sense to install the compressor if I could not find a leak after applying pressure to the system for 45 minutes to an hour. He replied that this indicated the absence of a leak. I then asked him about the remaining freon in the system. The last three times the repair was done, he had instructed me to install the fourth compressor, add 10 grams of freon initially, then drop the charge and refill it with the recommended amount. He also advised me to check the running pressures and then call techline back. 21468827 Steve I called Lakie at Techline and explained that the unit is experiencing abnormal pressures of 95 on the low side and high pressures of 110 on the high side. I also mentioned that Im getting a full frost pattern and that the filter dryer is getting hot to the touch. I informed him that this is the fourth compressor that has been installed, and theres a leak that cant be found. I put 250 psi on the unit and let it sit for 45 minutes to an hour, but it didnt lose pressure. Then, I allowed it to sit for 3 days, and it lost 150 psi by the third day. Lakie from Techline then instructed me to refill the unit with freon and check for stable pressures. I inquired about the reason behind refilling the unit to check for stable pressures when the unit has a leak that cannot be pinpointed. There is a significant amount of freon being wasted. Lakie then recommended that the customer contact customer service due to the substantial amount of compressor supplies and the extended period the unit has been out of operation.21511873 lakie; O-emld tckt"

"Order bulkhead, washer, shaft and bolts; ordrng 1 W11178668 (Bulkhead) and 2 WP3388703 (Washer)s and 1 WPW10359270 (Shaft) and 1 WPW10359269 (Shaft) and 1 WP348197 (Washer) and 2 W11229607 (Nut)s"

"There is a thick piece of ice built-up underneath the deli drawer. Every time I call for water to dispense, you can hear the water reservoir in the back or the filter, housing dripping water, and it is building up at the bottom of the refrigerator and causing it to freeze; ordrng 1 W11556227 (Water reservoir) and 1 W11611400 (Filter housing) and 1 W11576708 (Water line) and 1 W11684787 (Valve)"

F8E1 long fill error F2E3 ACU/UI Mismatch error ; ordrng 1 W11734311 (Main control) and 1 W11674114 (UI panel) and 1 W11710994 (Water valve)

"unit burner needs to be clean, i removed debris from burner gas valve and turn on properly (see pictures) turn my attention to oven and temps did not display a change in temp just stayed at 100 - unit needs both control and oven sensor - summit for replacement ; ordrng 1 74010683 (Control) and 1 12001655 (SENSOR)"

Closing out for trip an diagnostic

"Upon arrival I replaced the tub, but there was a small leak underneath the washer, I tried sealing it but water was still leaking, I got pictures of the crack that I found that goes all the way down which can possibly leak from, will need to order a new tub, there are pictures on this document that shows the crack that goes down to the middle,I left tub there as proof of my arrival and replacement of the tub, Rolando seen me work on the unit around 4:20 pm, I left around 5:40 pm. Rolando says he will lock unit tomorrow at 7 am. Apt 8102; ordrng 1 W11219115 (Tub)"

"Upon arrival I replaced the bellow, after doing so unit is now working as designed, costumer is satisfied."

Auth#W1U3UTAPL2 replaced bad compressor & drier.

"PARTS NLA, NO FURTHER SERVICE"

Unit exchanged by manufacturer