We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Brookshire, TX 77423
martin
Job Details:
04/12/2024
Calibrated oven temperature
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW
Near Montgomery, TX 77356
John
Job Details:
04/12/2024
part order send to je; ordrng 1 w11609822 (harness) and 1 WPW10384183 (thermistor) and 1 w11595220 (control)
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Houston, TX 77089
David
Job Details:
04/12/2024
Replaced igniter and coil. tested unit. Working again
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Missouri City, TX 77459
Edwin
Job Details:
04/12/2024
Upon arrival I diagnose unit. Unit kept tripping breaker. I reset control board. I did steps according to service pointer. I removed ground wire let temperature rise. Once reached temperature let it settled at a constant temperature for 15min. Restarted unit. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Baytown, TX 77523
Allen
Job Details:
04/12/2024
Part order. ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Splutch) and 1 W11626074 (Control)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Stafford, TX 77477
roosevelt
Job Details:
04/12/2024
chedcked and ajusted setting an all function ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Sugar Land, TX 77479
roosevelt
Job Details:
04/12/2024
checked and ajusted setting and all function ok
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Missouri City, TX 77489
roosevelt
Job Details:
04/12/2024
ran washer and didnt find any prblems unit filled and washed ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ
Near Sugar Land, TX 77479
roosevelt
Job Details:
04/12/2024
replaced bad pump and motor
We serviced a
WHIRLPOOL RANGE
Model JGCP548WP01
Near Sugar Land, TX 77498
roosevelt
Job Details:
04/12/2024
replaced bad valves
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS7
Near Cypress, TX 77433
Allen
Job Details:
04/12/2024
Replaced loud damper assy replaced torn gaskets and heated ops normal at time of s/c
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC3
Near Cypress, TX 77433
Allen
Job Details:
04/12/2024
Replaced cycle thermistors ops normal on retesting
We serviced a
WHIRLPOOL FREEZER
Model JBZFL30IGX
Near Cypress, TX 77433
Allen
Job Details:
04/12/2024
Part order. ; ordrng 1 W11365533 (Tube w/ heater) and 1 W11299812 (latch)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Houston, TX 77053
derrick
Job Details:
04/12/2024
Replaced bad gear case and pump and checked operation of unit ok
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA
Near West University Place, TX 77005
derrick
Job Details:
04/12/2024
Consumer will have to have unit uninstalled before working on. Risk of damaging floor and custom door. Unit getting stuck on way out. Left part at home; saved tckt
We serviced a
JENNAIR OVEN
Model JJW3830DP
Near Bellaire, TX 77401
derrick
Job Details:
04/12/2024
Replaced control and checked operation of unit ok
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Sugar Land, TX 77498
derrick
Job Details:
04/12/2024
Checked operation of unit. Recorded operation with glass door and found no problems
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ15
Near Houston, TX 77025
derrick
Job Details:
04/12/2024
"Power tech line, it is normal for the units to build moisture on this part of the gasket. Will build up more when ambient temperature is higher on other days. There is no fix/repair for this."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Houston, TX 77053
roosevelt
Job Details:
04/12/2024
Check washer and didn't find any noise or sounds Advise customer to make a video and send it recorded in to the office mr was arguing was argumental with me because I said this warranty was running out not coming back to this customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Fresno, TX 77545
roosevelt
Job Details:
04/12/2024
called tech line and spoke with steve and found the fill tube cant be repaired and not a servicable part is leaking on the inside unit is up for review sr# is 7737876392
We serviced a
JENNAIR OVEN
Model JDRP548HM01
Near Missouri City, TX 77459
roosevelt
Job Details:
04/12/2024
bad controls; ordrng 2 w11492266 (control)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Katy, TX 77493
Luis
Job Details:
04/12/2024
Checked unit and i found a loose wire at the junction box I fixed it and checked ok
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ5
Near Friendswood, TX 77546
Corey
Job Details:
04/12/2024
Order blower fan and control board; ordrng 1 W11342846 (Control board) and 1 W11441128 (Blower fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS15
Near Houston, TX 77079
jerrell
Job Details:
04/12/2024
Tech assist for JL; O-emld tckt
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPA
Near Houston, TX 77079
jerrell
Job Details:
04/12/2024
Removed drain pump ran drain straight to the gravity drain ran test all operations normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Houston, TX 77069
dadrick
Job Details:
04/12/2024
Replace parts unit tested properly
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HW09
Near Houston, TX 77066
dadrick
Job Details:
04/12/2024
Replace parts unit tested properly
We serviced a
JENN-AIR OVEN
Model JJW2830DP02
Near Friendswood, TX 77546
Corey
Job Details:
04/12/2024
"Order control panel, requires second technician to; ordrng 1 W11236888 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Missouri City, TX 77459
Edwin
Job Details:
04/12/2024
Upon arrival I removed unit from location. Unit had I ice build up again in drain pipe. I removed freezer back panel to defrost ice. After inspection I discovered in drain pipe restriction looks like foam took picture and send it to techline. SR#7738877292.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Houston, TX 77079
jerrell
Job Details:
04/12/2024
Reinstalled sealergum ran test all operations normal.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Katy, TX 77494
Luis
Job Details:
04/12/2024
Checked unit and is missing all burners and tops ; ordrng 1 W10597129 (Cap burner) and 1 8286813 (Burner) and 2 8286815 (Burner)s and 1 8286814 (Burner)
We serviced a
JENNAIR REFRIGERATOR
Model JBSS48E22L00
Near Hockley, TX 77447
gary
Job Details:
04/12/2024
"Ran diagnostics, customer has provided report from certified plumber on pressure testing. Documented once more with techline issues with intermittent chatter. SR-7738301715 referring customer back to customer service for possible escalation."
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GL0
Near Montgomery, TX 77316
gary
Job Details:
04/12/2024
"Ran diagnostics, replaced faulty console assembly in unit. And reset control. All functions checked ok at this time"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS10
Near Tomball, TX 77377
gary
Job Details:
04/12/2024
"Ran diagnostics, corrected issue with orifice in cooktop also ordering replacement bake igniter ; ordrng 1 Wpw10324738 (Igniter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Tomball, TX 77377
gary
Job Details:
04/12/2024
"Ran diagnostics, and reset controls. Customer advised on rinse aid use and water temperature. Unit working as designed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Tomball, TX 77375
gary
Job Details:
04/12/2024
"Ran diagnostics, ordering replacement fuse and control assembly. Pending further action ; ordrng 1 W11342846 (Control) and 1 W11333816 (Control) and 2 W11707984 (Fuse)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS15
Near Houston, TX 77079
Jordan
Job Details:
04/12/2024
Rescheduling with customer to finish appointment.; saved tckt
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Houston, TX 77082
Jordan
Job Details:
04/12/2024
Closing for trip and diagnostics.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Houston, TX 77071
Jordan
Job Details:
04/12/2024
Diagnosed dishwasher with lights going off and on non stop. Found float switch activated in drip tray due to leak from over sudsing unit. Cleared suds unit now running properly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Missouri City, TX 77459
Edwin
Job Details:
04/12/2024
Upon arrival I replaced part. After replacement I ran unit. Everything is working. I explain to customer how Wrinkle prevent works.Keeps machine going.Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Houston, TX 77086
Gary L
Job Details:
04/12/2024
Ordering parts from ; ordrng 1 W11236851 (Diffuser)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Houston, TX 77019
Louis R
Job Details:
04/12/2024
Fixed unsealed drain pump
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Houston, TX 77004
Louis R
Job Details:
04/12/2024
Unit not defrosting. ; ordrng 1 W11566851 (Control) and 1 Wp2315549 (Fan motor) and 1 W11573115 (Evaporator harness)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Houston, TX 77004
Louis R
Job Details:
04/12/2024
Found bad basket; ordrng 1 W10554251 (Basket) and 1 W11454741 (Gearcase)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Houston, TX 77004
Louis R
Job Details:
04/12/2024
Found bad element; ordrng 1 279838 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW01
Near Houston, TX 77004
Louis R
Job Details:
04/12/2024
Replaced bad ice maker.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Houston, TX 77006
Louis R
Job Details:
04/12/2024
Found broken latch.; ordrng 1 W11629269 (Ice maker) and 2 W10749631 (Bracket)s and 1 W11567127 (Cover)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Houston, TX 77080
jerrell
Job Details:
04/12/2024
Tighten down the rotor ran diagnostics all test normal also found that the customer will need to call a plumber to correct or unclog the drain in the wall .
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDB20
Near Houston, TX 77055
jerrell
Job Details:
04/12/2024
Checked unit temps also product temperatures all operations normal at this time customer may have left the door open to cause the temperature alarm.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Houston, TX 77080
jerrell
Job Details:
04/12/2024
Reinstalled connections on the control board and ui ran test all operation normal.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Houston, TX 77088
jerrell
Job Details:
04/12/2024
"Replaced terminal connections and terminal block all test normal; used 1 279318 (Terminal), and 1 WP3397659 (Terminal block) from stock"
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDB16
Near Katy, TX 77494
Luis
Job Details:
04/12/2024
Checked unit and icemaker is leaking customer is going to look at the estimate and let's now ; ordrng 1 W10277448 (Icemaker)
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS1
Near Houston, TX 77098
Louis R
Job Details:
04/12/2024
Found ripped gasket; ordrng 1 W10443320 (Gasket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Houston, TX 77098
Louis R
Job Details:
04/12/2024
Found frozen reservoir ; ordrng 1 Wpw10387382 (Cover) and 1 W11608966 (Insulation)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Missouri City, TX 77459
roosevelt
Job Details:
04/12/2024
bad door will need dl auth; ordrng 1 W11026425 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model WFW97HEDW0
Near Houston, TX 77019
george
Job Details:
04/12/2024
pump been replaced
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Houston, TX 77056
george
Job Details:
04/12/2024
working normal. run diagnostic psss.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Houston, TX 77063
Jordan
Job Details:
04/12/2024
Installed cam kit (W10721967) for unit with loud noise at the end of cycles. Job complete.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Houston, TX 77086
Gary L
Job Details:
04/12/2024
Found unit constantly draining. Pushed start button for 10 seconds to reset machine. Ran recalibration and tested
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Pearland, TX 77584
David
Job Details:
04/12/2024
Replaced valve and control. Ran service test checked for codes. No fault codes are present at this time. Unit operating as intended
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ06
Near Houston, TX 77015
David
Job Details:
04/12/2024
"Replace FC door. Ran through service test, and check for leaks"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Houston, TX 77089
angel
Job Details:
04/12/2024
Replaced failed gearcase all ok no problems this is the second one replaced because of noise all ok no problem
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Houston, TX 77089
angel
Job Details:
04/12/2024
Sr 7738853473 customer will have to call their extended warranty company to see about sending part direct they will not authorize a return trip for the part install
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Seabrook, TX 77586
angel
Job Details:
04/12/2024
Needs parts; ordrng 1 W11224256 (Control) and 1 W11636543 (Control) and 1 W11578030 (Fan) and 1 W10846539 (Fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Kemah, TX 77565
angel
Job Details:
04/12/2024
Adjusted mullion and door gasket to seal properly all ok no problems
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB00
Near Houston, TX 77028
Gary L
Job Details:
04/12/2024
Found faulty compressor. Evacuated Freon from unit. Removed and replaced compressor and drier. Recharged system with r134a.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Houston, TX 77019
george
Job Details:
04/12/2024
"water valve been replaced,filter and thermistor. machine was nmaking ice and some tomes to much ice..."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Houston, TX 77016
Gary L
Job Details:
04/12/2024
Washer has a fault code which states disconnected motor. Unit is stacked and needs 2nd man to remove dryer. Customer doesnt want parts replaced ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Houston, TX 77048
Derrick
Job Details:
04/12/2024
Check unit and ran a normal cycle to find unit is not leaking any water on this diagnosis. Customer was informed by technician to use unit as normal and monitor the unit and try to catch it on video of water leaking unit is OK.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Spring, TX 77380
gary
Job Details:
04/12/2024
"Ran diagnostics, replaced damaged valve and corrected issue with connector. All functions checked ok. Customer to monitor"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fulshear, TX 77441
martin
Job Details:
04/12/2024
Compressor buzzes then clicks off Per service pointer Will need compressor ; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evaporator) and 1 W11109499 (Drier)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Brookshire, TX 77423
martin
Job Details:
04/12/2024
Ran diagnostics no codes found Heater loose connection
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Fulshear, TX 77441
martin
Job Details:
04/12/2024
Will order liner repair kit ; ordrng 2 8201700 (Liner repair kit)s
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Katy, TX 77450
Luis
Job Details:
04/12/2024
"Checked unit and the unit was not able to drain the water, when I looked at the drain filter pump it was full of pets hair and also a big screw was stuck there, I cleaned it and everything checked ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Humble, TX 77339
leonard
Job Details:
04/12/2024
replaced faulty timer again and if dryer has more issues will need to replace motor and blower wheel. customer would pay for parts only. motor $183.29 and blower wheel $34.30 plus tax; used 1 WPW10185982 (TIMER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Humble, TX 77346
leonard
Job Details:
04/12/2024
replaced leaky and faulty icemaker and water valve and reservoir and faulty air damper control and checked operations. ck ok
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Brookshire, TX 77423
martin
Job Details:
04/12/2024
Replaced control board
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Cypress, TX 77429
dadrick
Job Details:
04/12/2024
Checked unit found agitator loses an retighten screw unit tested properly
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Cypress, TX 77433
Sarom
Job Details:
04/12/2024
Need to order drain hose ; ordrng 1 W11203364 (Drain hose)
We serviced a
JENN-AIR ICEMAKER
Model JUIFN15HX01
Near Katy, TX 77493
Luis
Job Details:
04/12/2024
"Checked unit and everything was working as it's designed, no noise found at the moment and cycled every single component and everything checked ok, Customer said when I was cycled the circulating pump, customer said that was similar to the noise but more louder, I explained to them if the problem comes back to give us a call"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Hitchcock, TX 77563
donnie
Job Details:
04/12/2024
Replaced cam assy on washer; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near La Marque, TX 77568
donnie
Job Details:
04/12/2024
"Need control for range, error code F1e0; ordrng 1 W11583303 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WRS315SDHM08
Near Kemah, TX 77565
donnie
Job Details:
04/12/2024
"Replaced comp, evap and drier, evacuated system, charged unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS01
Near Bacliff, TX 77518
donnie
Job Details:
04/12/2024
Leak on refrigerator evap; ordrng 1 W11592010 (Comp) and 1 W11291123 (Ref evap)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Cypress, TX 77433
Sarom
Job Details:
04/12/2024
Need to replace flood switch; ordrng 1 WPW10195037 (flood switch level)
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244PL0
Near Cypress, TX 77433
Sarom
Job Details:
04/12/2024
Removed and reinstalled pump and reset the system.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Katy, TX 77494
Luis
Job Details:
04/12/2024
"Run diagnostics and unit had error code FAE2, I clear out and then ran auto test and it went fine the customer said unit works fine' the problem is that sometimes without using the unit it will start beeping, so she turned off the power and then the next day it works fine and what I found it's a lot oh dry spots of water on top of the panel control, I advised the customer that If water goes in the panel it will do exactly that, I advised him to be careful with that"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Cypress, TX 77433
Sarom
Job Details:
04/12/2024
Removed moisture freezing up on buttom switch
We serviced a
WHIRLPOOL WASHER
Model LSQ9549PW2
Near Houston, TX 77091
Gary L
Job Details:
04/12/2024
Found motor coupler broken. Removed and replaced motor coupler and tested
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Conroe, TX 77302
John
Job Details:
04/12/2024
changed out cam unit checked out; used 1 W10721967 (CAM) from stock
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Conroe, TX 77302
John
Job Details:
04/12/2024
checked unit out at this point unit needs control cust going to wait at this point
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Conroe, TX 77302
John
Job Details:
04/12/2024
checked unit out reset controls to unit unit checked out
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Conroe, TX 77384
John
Job Details:
04/12/2024
checked unit out cust to contact builder to shave down cabnit then unit will be correct unit checked out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Conroe, TX 77384
John
Job Details:
04/12/2024
part order; ordrng 1 w11548534 (control) and 1 WPW10353552 (separator)
We serviced a
JENN-AIR RANGE
Model JDRP436HM00
Near The Woodlands, TX 77384
John
Job Details:
04/12/2024
asited je unit checked out
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Houston, TX 77039
Osiel
Job Details:
04/12/2024
went into diagnostics and found F0E5 - Off Balance. ran a test cycle unit's drum is moving and draining. Customer was using Rinse&Spin instead of Drain&Spin to rinse clothes out
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Houston, TX 77065
Osiel
Job Details:
04/12/2024
water keeps pouring in even when unit is off - needs replacement water valve ; ordrng 1 W11210463 (VALVE)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Houston, TX 77064
Osiel
Job Details:
04/12/2024
"water inlet valve replacement ; ordrng 1 W11614515 (VALVE, WATER INLET) and 1 W11621183 (CNTRL-ELEC)"
We serviced a
KITCHENAID WINECOOLER
Model KUWR214KSB00
Near Houston, TX 77031
Jordan
Job Details:
04/12/2024
Part reorder. Wrong part shipped in.; ordrng 1 W11360659 (Push plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM04
Near Richmond, TX 77407
raul
Job Details:
04/12/2024
Upon arrival customer mentioned that the fridge is tripping breaker and not letting it reset. I checked the wires in the Evaporator and they looked good. I also inspected the wires in the back and I noticed signs of critters. I explained to customer there's a direct short and I can give them a quote but customer decided to buy a new one.