We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Conroe, TX 77306
james
Job Details: 01/11/2024
order parts reschedule with customer3wgt; ordrng 1 W11590868 (HARNS-WIRE) and 1 W11449840 (GEARCASE) and 1 W10721967 (drive pulley) and 1 W11481722 (ACTUATOR) and 1 W11026785 (motor-drve) and 1 W11624938 (CNTRL-ELEC)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Richmond, TX 77406
raul
Job Details: 01/11/2024
Garbage disposal plug was still installed. Dishwasher is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Houston, TX 77067
Osiel
Job Details: 01/11/2024
"installed cam, capacitor & motor - unit is operational"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Houston, TX 77067
Osiel
Job Details: 01/11/2024
customer running mix load and not properly distributing weight when loading making noise when rinse cycle starts
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Conroe, TX 77302
james
Job Details: 01/11/2024
Checked unit and found vent line to be clogged from wall to exit from house. Ran test cycle and unit checks ok. Advised customer to contact builder to have vent cleaned.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Houston, TX 77345
leonard
Job Details: 01/11/2024
replaced faulty cooling fan and checked operations. ck ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Houston, TX 77067
Osiel
Job Details: 01/11/2024
"temp setting set to max for both sections - customer is blocking diffuser with a lot of liquid containers (pitcher, juices, milks etc) which freeze but mainly not allowing proper air flow through out refrigerator. Thermistor also being blocked. Reduce the temp setting to the recommend point - explain to not have containers blocking the diffuser and so many to allow for the thermistor to properly read temps."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Houston, TX 77067
Osiel
Job Details: 01/11/2024
"Needs gearcase, washer thrust & actuator ; ordrng 1 W11449840 (Gearcase) and 1 W10913953 (Actuator) and 1 W11553312 (Washer thrust) and 1 W11569161 (Lower Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KBS2
Near Porter, TX 77365
leonard
Job Details: 01/11/2024
replaced faulty pump/motor and sensor switch and checked operations. ck ok
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Tomball, TX 77377
gary
Job Details: 01/11/2024
"Attempted repair, unable to release cover. Will need to order complete gearcase assembly ; ordrng 1 W11449841 (Gearcase) and 8 W11027980 (Screw)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Richmond, TX 77406
raul
Job Details: 01/11/2024
Replaced multiple seal system components
We serviced a
MAYTAG DISHWASHER
Model MDBH945AWB
Near Houston, TX 77044
leonard
Job Details: 01/11/2024
checked unit and found faulty control board and low capacity drain pump. neither part is available for repair. customer will purchase new dishwasher
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near League City, TX 77573
anthony
Job Details: 01/11/2024
Needs parts; ordrng 1 W11513243 (Basket) and 1 W11396716 (Suspension) and 1 W11449840 (Gear case)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hitchcock, TX 77563
anthony
Job Details: 01/11/2024
Needs parts; ordrng 1 W11513255 (Valve) and 1 W11627413 (Control) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor)
We serviced a
KITCHENAID RANGE
Model KFGG504KPS3
Near Hitchcock, TX 77563
donnie
Job Details: 01/11/2024
Replaced oven regulator fm valve assy.
We serviced a
WHIRLPOOL OVEN
Model WOES3027LS
Near Houston, TX 77084
jerrell
Job Details: 01/11/2024
Reinstalled door ran tests all operations normal.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Houston, TX 77024
Louis R
Job Details: 01/11/2024
Bad drain pump; ordrng 1 W11539855 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Spring, TX 77386
Osiel
Job Details: 01/11/2024
Ran diagnostic - F8E1: Long fill F0E7-Clean Washer Cycle with clothes in. Water line leaking from house connection causing low water pressure. needs plumber to fix leak
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Conroe, TX 77304
james
Job Details: 01/11/2024
Checked unit and replaced icemaker that has lost home position. Unit checks ok.
We serviced a
WHIRLPOOL COOKTOP
Model JGD3536GS00
Near Montgomery, TX 77356
james
Job Details: 01/11/2024
Checked unit and added restrictor plate and extra filter screen to unit per Tech Line SR#7737639450. Unit checks ok. Talked to Brenda and issued AUTH# j19zju0al2
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Magnolia, TX 77354
kayla
Job Details: 01/11/2024
Noise during spin. Ordering parts. Three wgt; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (CAM)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Tomball, TX 77377
kayla
Job Details: 01/11/2024
Door not closing. Adjusted level on unit. All operations are correct now. Customer approved .
We serviced a
KITCHENAID WARMING DRAWER
Model KEWS105BPA
Near Houston, TX 77024
jerrell
Job Details: 01/11/2024
Replaced drawer ran test all operations normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near League City, TX 77573
donnie
Job Details: 01/11/2024
"Replaced clogged spray arms and door gasket. Unit still leaks out front; ordrng 1 W10909089 (Seal) and 1 Wpw10340745 (Manifold) and 1 W11087376 (Motor /sump assy), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW3
Near Katy, TX 77494
raul
Job Details: 01/11/2024
Unit is vacant and after replacing parts still was tripping breaker. Called techline and tested voltage at control. They are suggesting to get an electrician. Sr 7738217844
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Houston, TX 77082
raul
Job Details: 01/11/2024
Replaced console
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Spring, TX 77373
Osiel
Job Details: 01/11/2024
assisted MA
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near New Caney, TX 77357
leonard
Job Details: 01/11/2024
order parts 2wgt; ordrng 1 WP2315539 (motor-evap) and 1 W10919804 (duct-air)
We serviced a
WHIRLPOOL OVEN
Model WEG515S0LV3
Near New Caney, TX 77357
leonard
Job Details: 01/11/2024
order part 2wgt; ordrng 1 W11512354 (manifold)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Tomball, TX 77377
kayla
Job Details: 01/11/2024
Replaced console asy. Ran ops. All operations are correct now. Customer approved.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Humble, TX 77339
leonard
Job Details: 01/11/2024
order parts 2wgt; ordrng 1 W10779716 (elmnt-bake) and 1 W10854249 (knob)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Porter, TX 77365
leonard
Job Details: 01/11/2024
checked unit operations and voltage and amp draw. all checked ok. Max amp draw was 7.3. advised customer to get gfci breaker replaced.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS05
Near Stafford, TX 77477
roosevelt
Job Details: 01/11/2024
checked and ajusted knob and all function ok
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Tomball, TX 77375
gary
Job Details: 01/11/2024
Replaced complete fill valve assembly in unit. All functions checked ok at this time
We serviced a
WHIRLPOOL RANGE
Model MGS8800FZ0
Near Tomball, TX 77377
gary
Job Details: 01/11/2024
Assisted Kayla D. In hinge replacement from oven door. All functions checked ok at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Houston, TX 77043
jerrell
Job Details: 01/11/2024
Installed compressor and evaporator all test normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Rosharon, TX 77583
derrick
Job Details: 01/11/2024
Reattached lower spray arm and checked ok
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Arcola, TX 77583
derrick
Job Details: 01/11/2024
Cleared blocked valve and checked operation ok
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Missouri City, TX 77459
derrick
Job Details: 01/11/2024
Completed at door.
We serviced a
KITCHENAID MICROWAVE
Model KBHS109SSS03
Near Sugar Land, TX 77479
roosevelt
Job Details: 01/11/2024
bad mag pt# is w11346197 at 376.70 and lb is 305.95 fot a total of 738.97-1+62.32 bal. will be 576.65 if customer decides to repaire
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Missouri City, TX 77459
roosevelt
Job Details: 01/11/2024
this is a different issue not a call back replaced broken chute and ice bucket
We serviced a
WHIRLPOOL ICE MACHINE
Model JUIFX15HX00
Near Sugar Land, TX 77479
roosevelt
Job Details: 01/11/2024
replaced broken grid
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Fresno, TX 77545
roosevelt
Job Details: 01/11/2024
called safty and per safty kesha with safty is not covering repaires and dl auth# is w192kl1wl2
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Missouri City, TX 77459
roosevelt
Job Details: 01/11/2024
replaced bad console
We serviced a
JENNAIR OVEN
Model JJW2830IL00
Near Missouri City, TX 77459
roosevelt
Job Details: 01/11/2024
replaced bad console dl auth# is j19zhs1nl2
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Rosharon, TX 77583
roosevelt
Job Details: 01/11/2024
replaced parts
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS01
Near Bellaire, TX 77401
derrick
Job Details: 01/11/2024
Checked operation ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Houston, TX 77096
Louis R
Job Details: 01/11/2024
SR# 7738222601 UNIT NOT REPAIRABLE. BROKEN CAP LINE
We serviced a
KITCHENAID REFRIGERATOR
Model KFIL27CXMS2
Near The Woodlands, TX 77381
kayla
Job Details: 01/11/2024
Also needs harness.. part discontinued (W10292582). Cannot repair. Customer will purchase new unit.
We serviced a
KITCHENAID OVEN
Model KOSC504ESS00
Near Houston, TX 77069
Osiel
Job Details: 01/11/2024
"quoted customer for control board, bake & broil elements - will contact us if they proceed with repairs; ordrng 1 w10803993 (Control Board) and 1 wpw10207398 (Bake Element) and 1 w10685631 (Broil element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Missouri City, TX 77459
roosevelt
Job Details: 01/11/2024
replaced bad thermistor; used 1 WPW10384183 (THERMISTOR) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Magnolia, TX 77354
gary
Job Details: 01/11/2024
Replaced main harness and control assembly once more. All functions checked ok at this time
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Spring, TX 77380
kayla
Job Details: 01/11/2024
Repaired unit. Customer aware to keep unit clean from roaches.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Houston, TX 77024
jerrell
Job Details: 01/11/2024
Installed start relay button ran test all operations normal.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Katy, TX 77449
martin
Job Details: 01/11/2024
Replaced cut off from stock parts ; used 1 W10900067 (Cut off) from stock
We serviced a
WHIRLPOOL ICEMAKER
Model NO MODEL
Near Houston, TX 77005
derrick
Job Details: 01/11/2024
Do not order until approved by consumer; ordrng 1 2313637 (Cutter) and 1 W10881366 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Houston, TX 77053
derrick
Job Details: 01/11/2024
Order thermostat; ordrng 1 WP3387134 (Thermostat)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Shenandoah, TX 77384
james
Job Details: 01/11/2024
order parts reschedule with customer2wgt; ordrng 1 W11454372 (GEARCASE)
We serviced a
WHIRLPOOL OVEN
Model WRS331SDHM06
Near Conroe, TX 77384
james
Job Details: 01/11/2024
order parts reschedule with customer; ordrng 1 WPW10384183 (thermistor) and 1 w11437914 (clip) and 1 W11566851 (CNTRL-ELEC) and 1 W11650659 (HEATER)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Spring, TX 77380
kayla
Job Details: 01/11/2024
ADD ON. Repaired unit. Customer aware to keep unit clean from roaches.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Houston, TX 77096
Louis R
Job Details: 01/11/2024
"Replaced bad gearcase, basket, tub, stator, and rotor"
We serviced a
WHIRLPOOL ICEMAKER
Model WUI75X15HZ01
Near Houston, TX 77096
Louis R
Job Details: 01/11/2024
Customer unit is gravity drain. The home is not designed for gravity drain. Customer needs drain pump.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Bellaire, TX 77401
Louis R
Job Details: 01/11/2024
"Replaced sensor harness, control and UI"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Houston, TX 77005
Louis R
Job Details: 01/11/2024
Found jammed ice maker & leaking filter housing.; ordrng 1 W11130444 (Icemaker) and 1 Wpw10394053 (Filter housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Houston, TX 77077
Louis R
Job Details: 01/11/2024
Adjusted drier and added mastic to cap line per service pointer
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Houston, TX 77008
Louis R
Job Details: 01/11/2024
Replaced bad damper
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Hitchcock, TX 77563
anthony
Job Details: 01/11/2024
"Needs parts; ordrng 1 W10803367 (Panel) and 1 W11368631 (Control) and 1 W11553338 (Spray arm) and 1 W10805015 (Pump) and 1 W11084121 (Sensor) and 1 W10703867 (Heater), states that autho needed"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Hitchcock, TX 77563
anthony
Job Details: 01/11/2024
Needs parts; ordrng 1 W10919199 (Grid cutter)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Katy, TX 77449
martin
Job Details: 01/11/2024
"Customer complaint that grates were broken Will need grates ,control board and oven sensor ; ordrng 1 W11620481 (Control board) and 1 W11465357 (Grates) and 1 WPW10181986 (Oven sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZ
Near Brookshire, TX 77423
martin
Job Details: 01/11/2024
Freezer door gasket does not stay in place Will need new door ; ordrng 1 LW10668875 (Black freezer door)
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0MS0
Near Brookshire, TX 77423
martin
Job Details: 01/11/2024
Arrived at customer home to troubleshoot flame color and found gas turned off. Turned back on and turned burners ONAll burners flame looks normal and working properly Oven heating g properly as well Uploaded
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Fulshear, TX 77441
martin
Job Details: 01/11/2024
Tested MW 5 times back to back and did not experience any noises or sparks from unitHeating as designed Customer was present the entire time during testing
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Brookshire, TX 77423
martin
Job Details: 01/11/2024
Removed disposal plugNot allowing for proper drainage
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Brookshire, TX 77423
martin
Job Details: 01/11/2024
"Found tub stuck to cabinet due to unbalanced load. Cleared, dislodge and tested Working properly now"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Katy, TX 77494
martin
Job Details: 01/11/2024
Replaced parts list Tested and working g properly now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Fulshear, TX 77441
martin
Job Details: 01/11/2024
"Arrived at customer home to troubleshoot breaker tripped Rental Property: Home owner was present and per her own admission had another company come out and look at fridge. Fridge is now not cooling. Opened back panel cover and right away noticed compressor start device had been tampered with. Signs that a hard start kit was used, removed and now called in as warranty. Uploaded pictures for documentation"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Houston, TX 77043
Gary L
Job Details: 01/11/2024
Ordering parts ; ordrng 1 W11416362 (Motor assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Houston, TX 77080
Gary L
Job Details: 01/11/2024
Found evaporator fan vibrating excessively. Removed and replaced evaporator fan and shroud assembly. Adjusted tubing to compressor and checked operation
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Houston, TX 77055
Gary L
Job Details: 01/11/2024
Found latch broken. Removed and replaced door latch. Adjusted dishwasher in hole and checked operation
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Houston, TX 77088
Gary L
Job Details: 01/11/2024
Ordering ignitor for right front burner; ordrng 1 Wpw10209656 (Ignitor)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Houston, TX 77038
Gary L
Job Details: 01/11/2024
Found blown thermal fuse. Removed and replaced thermal fuse. Checked operation ; used 1 Wp3392519 (Thermal fuse) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ09
Near Porter, TX 77365
leonard
Job Details: 01/10/2024
"replaced faulty light socket and lamp and checked operations. ck ok; used 1 W11520384 (bulb), and 1 WPW10210878 (housing) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Porter, TX 77365
leonard
Job Details: 01/10/2024
removed debris from between drum bearing ring and seal and checked operations. ck ok
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Webster, TX 77598
donnie
Job Details: 01/10/2024
Need gearcase and basket; ordrng 1 W11172199 (Basket) and 1 W11454372 (Gearcase) and 1 W11397111 (Wash plate)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Houston, TX 77014
Osiel
Job Details: 01/10/2024
Uninstall and reinstalled clearing debris and blower
We serviced a
WHIRLPOOL DRYER
Model WED5050LWO
Near Houston, TX 77067
Osiel
Job Details: 01/10/2024
Unit has lint buildup on causing airflow restriction & long try times. Cleaned restoring proper air flow
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW0
Near Spring, TX 77388
Osiel
Job Details: 01/10/2024
Exit vent line being crushed by unit restricting/blocking airflow and lint movement creating build up. Move unit open vent line restoring airflow
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Spring, TX 77389
Osiel
Job Details: 01/10/2024
Hot water line not completely opened causing low pressure and long fill - opened water line unit operating normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Brookshire, TX 77423
martin
Job Details: 01/10/2024
Inspected and tested couple droplets after dispensing water is normal. Advised customer to hold glass couple seconds after filling to allow prevent water from falling into drip tray Unit is working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Fulshear, TX 77441
martin
Job Details: 01/10/2024
Inspected and found power cord terminal connections loose not allowing proper voltage for heatTightened and secured Tested and heating properly now
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS07
Near Webster, TX 77598
anthony
Job Details: 01/10/2024
Tightened loose turntable motor all ok no problems
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS05
Near Houston, TX 77042
Louis R
Job Details: 01/10/2024
Adjusted ice maker arm & drawer
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Spring, TX 77382
kayla
Job Details: 01/10/2024
Repaired unit. Customer to monitor unit three days. Customer paid 487.52 balance Cc authorization #08647i
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Dickinson, TX 77539
anthony
Job Details: 01/10/2024
"Needs parts; ordrng 1 W10805015 (Pump) and 1 W10803367 (Control) and 1 W11368631 (Control) and 1 W11100762 (Harness) and 1 W10710432 (Capacitor), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Hockley, TX 77447
gary
Job Details: 01/10/2024
"Ran diagnostics, customer advised on issues with voltage in home. Unit checked ok at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Humble, TX 77346
leonard
Job Details: 01/10/2024
order parts; ordrng 1 W11556912 (control board) and 1 W11642011 (ui panel)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near League City, TX 77573
donnie
Job Details: 01/10/2024
Unit not being repaired. Closing document
We serviced a
WHIRLPOOL RANGE
Model WMT55511KS02
Near Houston, TX 77096
derrick
Job Details: 01/10/2024
Replaced by manufacturer
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Fulshear, TX 77441
martin
Job Details: 01/10/2024
Closing out
We serviced a
WHIRLPOOL WASHER
Model WTW1522HW30
Near Richmond, TX 77406
martin
Job Details: 01/10/2024
Ran diagnostics and no codes foundRan cycle and no leaks found Per customer admission machine was shaking when this happened Advised customer on unbalanced loads to monitor how machine is loaded and to adjust accordingly no leaks found and unit is working properly at this time