Order parts; ordrng 1 W10343300 (Capacitor) and 1 W10343300 (Diode)

Found faulty transformer and magnetron part order ; ordrng 1 W11493408 (Transformer) and 1 WPW10693025 (Magnetron)

Found faulty led module part order ; ordrng 2 WPW10515058 (Led module)s

Replaced faulty valve. Unit is now working as intended no leaks at this time

Replaced locked motor and checked operation of unit ok

"Replaced faulty thermistor, harness and evap fan part order"

Found loose connection at motor. Reinstalled loose connection. Unit is now working as intended

Part failure. Reorder; ordrng 1 W11558182 (Control)

Replaced bad burner and caps and checked operation of unit ok

order part; ordrng 1 w11368911 and 1 W11305308 (cntrl-elec)

"Call Whirlpool Techline video chat, file# 7734415257, On video chat with a whirlpool tech line check with a level, Right side of unit is level middle divider of freezer and refrigerator Is level top of unit is level with and without the compressor panel left of unit outer freezer side is off level by half an inch after the video chat with tech line, Tech wanted to replace compressor cover and the sides of the unit trim just in case this would make a level also informed me to lower the legs on the right side a quarter of an inch to offset, The unit on the right side meaning the wall to give it more of a visual look explaining to the tech do you want me to unlevel the unit to make it look more level on one side I also explain to him the gap between the compressor, cover panel and the doors will not be Affected with lowering the legs on the right hand side but it will affect the gaps that will be created along the cabinetry of the house that are built-in over the refrigerator in for me to go ahead and order the parts call the office to verify, Office informed me to close out the call if parts are needed please see notes"

Found faulty display board order part; ordrng 1 W11109176 (Display) and 1 W11131367 (Control board)

Found faulty ice maker part order; ordrng 1 W11234554 (Ice maker)

Unit freezer was set to max . Temp was -7 in freezer. Sweating on dispenser

"Icemaker works intermittently, warranty. Was replaced 7-27-22; ordrng 1 W11557001 (Icemaker)"

"Found faulty low to no water pressure from water valve, order parts ; ordrng 1 W10897719 (Water valve)"

"Found faulty control board replaced, control board the Control board did not want to keep commands acting worse than the old one we ordered parts; ordrng 1 W11504448 (Control board) and 1 W10632601 (Overlay)"

checked over unit. found bad inf switch. instaled new switch. unit working as designed.; used 1 3148954 (infin switch) from stock

checked over unit. found ice maker off arm out of place. adjust off arm on ice maker. unit working as designed.

order parts; ordrng 1 W10821956 (suspentiom rods) and 1 W10531289 (tub ring)

"Will need pump and motor, fill valve, and control board. ; ordrng 1 W11085683 (Pump and motor) and 1 W11305293 (Control board) and 1 W11175771 (Water valve)"

"Replaced control board, and thermistor fix. (Freezer evaporator was slightly frozen when i removed cover.)"

Damaged parts; ordrng 1 W11176456 (Door outer) and 1 W11105139 (Top trim) and 2 W11389703 (Bracket)s and 3 W11428245s and 1 W11178521 (Name plate)

tightened loose and leaky water reservoir cap and ran diagnostic test mode. all test ok

Replaced LED per sp

Order parts reschedule with customer2 man w/ JP4wgt; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)

"Found faulty compressor order parts, the compressor is running but it is not building pressure, reorder parts ; ordrng 1 W11358352 (Compressor) and 2 W11504415 (8.5/8)s and 2 W11504431 (7/5)s and 2 W11506619 (8)s and 2 W10805035 (Dryer)s and 2 W11504433 (6/4)s and 2 W11504448 (5/1.8)s"

Reschedule for two man; O-emld tckt

Unit is running on a gfci breaker. Explained to consumer why it has to be on a dedicated non gfci circuit and he understood and is calling the builder

Checked unit and adjusted drain hose and cleaned debris from air gap. Ran test cycle and unit checks ok and no leaks detected.

checked and found that customer needs a electrican builder has to many thing on 1 braker

Replaced light switches and checked operation of unit ok

ortder part 2wgt; ordrng 1 W11557000 (icemaker)

Unit started working correctly now

rebooted control board and cleared f6e1 error code and checked ui connections and ran diagnostic test cycle. all test ok

Found article under unit causing vibration noise removed article unit is working as intended no issues found at this time

Customer to have unit uninstalled per whirlpool then call us for service; saved tckt

need comp; ordrng 2 w11504415s and 2 w11504431s and 2 w11506619s and 1 w11358352 and 2 w11504449s and 2 w11504445s

Could unplugged pressure sensor hose. Reinstalled loose hose unit is now working as intended no leaks at this time

Customers complaint is that All burners spark when only using one burner. I inspected and unit working as intended Advised customer that that is normal.

Needs parts per service pointer ; ordrng 4 W11632139 (Led)s

Found faulty valve and ice maker part order ; ordrng 1 W11294907 (Ice maker) and 1 WPW10341329 (Valve)

bad door needs replacing and 2m2wt with derrick ... dl auth# is k144r20nl2; ordrng 1 w11600214 and 1 w11600216 and 1 W10839793 (nameplate) and 1 WPW10128850 (arm)

checked and found that customer needs a new fan motor part # is w10794022 at 301.58 and lb is 279.95 for a total of 629.51-104.67 balance of 488.84 if the call back before 30 days and will need a 2m2wt with derrick

checked and customer has no power needs a electrian

Replaced water valve

Assisted RY with 2man job

Found faulty cam replaced cam unit is working as intended no issues found at this time ; used 1 W10721967 (Cam) from stock

Found faulty water valve replaced valve unit is working as intended no issues found at this time

Could not replicate issue of not cooling. Examined unit and unit is working as intended advised customer to call back if issue persists

Found faulty thermistor causing unit to overfill with ice replaced thermistor unit is working as intended no issues found at this time ; ordrng 1 WPW10511923 (Thermistor)

need power cord; ordrng 1 w10654511

found and replaced broken belt and cycled; used 1 661570 (BELT) from stock

need cnt; ordrng 1 w10871058

"found fnt rt leg not secured properly, corrected and cycled"

Locked legs in on washer so that they would not vibrate out and checked unit ok

found and corrected loose black lead at harness block and corrected

needs rollers; ordrng 1 w11492434 and 1 w10547287 and 1 3387610 and 4 w10314171s and 1 697772

DO helped pull microwave down and replace parts.. reinstalled. Called techline and spoke to Butch. Unit non repairable due to damage upon arrival all around cabinet and inner cabinet parts. Customer aware to contact whirlpool customer service. SR# 7734527096Authorization: A144SZ0NL2

DO helped pull down built in microwave to repair and found Cabinet warped around door latch asy. Repaired cabinet and door latch asy. Returning parts not used. All operations are correct. Customer approved.Authorization: J144XB1AL2

"Found faulty capacitor and control board, replaced order parts unit is now working as intended, no leaks at this time"

"Replaced grates in unit, all functions checked ok"

After a power outage the unit now seems to be cooling properly customer to monitor unit and call back if problem returns

Replaced bulbs

replaced heating element; used 1 W11537778 (HEATER) from stock

checked unit adjusted the hose and checked operation

the unit needs a control board the customer will call back to repair

replaced module and burner

checked unit found the control shorted the customer will call back to repair

per the customer the unit is working ok at this time

"found door seal on frz. at hinge side not sealing causing frost in frz., used ht. gun to correct"

"First visit three months ago complaint was ticking and knocking on cabinet walls.. found no issues at the time and no recordings. Customer also mentioned that geek quad from Best Buy replaced evaporator or not sure which parts the first couple of months they had it purchased. I explained to cuts to get with Best Buy customer service since this was an open box purchase.Customer called back to us and could hear minor knocks here and there second visit. Explained to customer about Freon lines built within cabby and service pointer to move drier 45-85 degree.. attempting to move refrigerator I found cabinet warped on front two sides where both kickplate ends meet and stoppers wrapped, cabinet and doors are all damaged. Again I explained to customer to get with Best Buy customer service since this is open box purchase and was damaged already.Cannot repair cabinet. Cannot repair Freon lines and knocking. Uploaded photos.SR#7733633103"

NEW COMPLAINT: dispenser is dispenser ice on its own in the middle of the night. Customer refused to purchase new parts and pay labor. Part needed was paddle asy with switch. Estimate over 310.30

Checked unit for error codes and none found.Adjusted rotor bolt and ran manual test cycles and auto test cycle. Unit checks ok and has normal operations and sounds.

Replaced adjuster set to top rack in unit. All functions checked ok at this time

"Ran diagnostics, ordering replacement valve assembly ; ordrng 1 W11038689 (Valve)"

Ran diagnostics customer advised on issue with part not showing up in breakdown will order complete freezer door ; ordrng 1 Lw10913113 (Door)

"Ran diagnostics, ordering replacement actuator and capacitor assembly ; ordrng 1 W11428524 (Capacitor) and 1 W10913953 (Actuator)"

Checked unit and replaced shorted control panel. Ran auto test cycle and unit checks ok.

Replaced drum

Compressor is not coming on will need seal system job. ; ordrng 1 W11370574 (Compressor) and 3 W11504415 (Suction to compressor)s and 3 W11504431 (High pressure to Compressor)s and 3 W11506619 (Suction to evaporator)s and 1 W11546692 (Evaporator) and 3 W11504448 (Capillary to evaporator)s and 3 W11506620 (Suction line to evaporator)s and 1 Wpw10662129 (Capacitor) and 1 Wpw10197428 (Start dev) and 1 W11502743 (Precooler) and 3 W11504433 (Heat loop to drier)s and 3 W11504447 (Capillary to drier)s and 3 W11566476 (Process tube)s

Found faulty control board replaced board unit is working as intended no issues found at this time

Replaced list parts but issue continues will order transformer and control board ; ordrng 1 W10836753 (HV TRANSFORMER) and 1 W11552018 (CONTROL BOARD)

Replaced oven door

replaced heating elenent; used 1 W11537778 (HEATER) from stock

Replaced module for fridge and lights came on. I checked led modules on freezer by connecting them to fridge side. I replaced 3 modules that were bad but the other 3 modules are good. I still wasn't getting no light or dim lights to freezer. Called techline and they said it's non repairable. SR 7734534020

Checked unit and adjusted water fill tube to the icemaker. Unit checks ok.

"Replaced damaged spray arm assembly, all functions checked ok at this time"

"Ran diagnostics, ordering complete console and appliance manager to be changed out as a pair; ordrng 1 W11296171 (Console) and 1 W11261167 (Control)"

Cleared jammed ice maker assembly all ok no problems

Replaced shorted pump assembly all ok no problems

Replaced shorted inverter all ok no problems

"Replaced faulty housing in unit, all functions checked ok at this time"

Replaced faulty leds all ok no problems

replaced shorted water valve

Checked unit and replaced heater element persp w11540964. Ran test cycle and unit checks ok and no leaks detected. s17304 - parts and labor; used 1 W11537778 (HEATER) from stock

"Checked unit and found unit to need water inlet valve, cam and belt. Unit is being used in a senior care facility (Living Oak Senior Care) and has 49 residents. Documented with Karell @ Trade Partners and he advised warranty is void on unit. Issued SR# 7734533587"

Checked unit and rremoved debris from between drum and seal. Ran test cycle and unit checks ok.

assissted derrick

Ice maker asy came in box had different part number and different part inside. Reordering.. two wgt; ordrng 1 W11483245 (Ice maker asy)