We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM2
Near Manvel, Texas 77578
chris
Job Details:
10/25/2022
Found that condenser was drooping and making contact with the cabinet. Readjusted condenser. Unit is now working as intended no leaks at this time
We serviced a
KITCHENAID COOKTOP
Model KECC568RPS02
Near Spring, Texas 77380
Gary L
Job Details:
10/25/2022
Found no voltage at power supply. Customer to call an electrician
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Houston, Texas 77024
angel
Job Details:
10/25/2022
Replaced faulty float assembly all ok no problems
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Katy, Texas 77493
martin
Job Details:
10/25/2022
Replaced parts list Also found signs of roaches on control board which could of been the original reason why fridge failed. Uploaded pictures for documentation
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Katy, Texas 77493
martin
Job Details:
10/25/2022
Needs drain pump and pump and motor ; ordrng 1 W11416362 (Pump n motor) and 1 W11412291 (Drain pump)
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Houston, Texas 77006
Clayton
Job Details:
10/25/2022
order part; ordrng 1 W11244229 (slide-coin)
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2089WES9
Near Houston, Texas 77006
Clayton
Job Details:
10/25/2022
checked unit reconnected the hrness to the ice maker
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Houston, Texas 77098
Clayton
Job Details:
10/25/2022
"checked unit cleared demo mode from the control and checked operation; (created new UIS, deleted prior attachment to UisID 385267)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Houston, Texas 77019
Clayton
Job Details:
10/25/2022
order part; ordrng 1 W10873791 (icemaker)
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW10
Near Houston, Texas 77080
Louis R
Job Details:
10/25/2022
Found bad gaskets; ordrng 1 W10838574 (Gasket) and 1 W10861499 (Gasket)
We serviced a
WHIRLPOOL DRYER
Model WEE562LHW2
Near Houston, Texas 77007
Clayton
Job Details:
10/25/2022
ordefr parts; ordrng 1 W11234001 (motor-drve) and 1 W11327190 (wheel)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Houston, Texas 77074
Clayton
Job Details:
10/25/2022
checked unit found a pin hole in the drain hose that caused damage to the wood floor the customer is contacting whirlpool about the damage
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Alvin, Texas 77511
chris
Job Details:
10/25/2022
Could not replicate leak. Called tech line for directions. Tech line couldnt offer a solution due to not being able to replicate leak 7734898819
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Santa Fe, Texas 77510
chris
Job Details:
10/25/2022
Found faulty detergent pump. Part order ; ordrng 1 W11596130 (Detergent pump)
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Houston, Texas 77033
chris
Job Details:
10/25/2022
Replaced faulty drain pump. Unit is now working as intended no leaks at this time
We serviced a
WHIRLPOOL WINECOOLER
Model WUW35X24DS02
Near Houston, Texas 77056
jerrell
Job Details:
10/25/2022
Need to order ; ordrng 4 W10782256 (RAIL)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Houston, Texas 77057
jerrell
Job Details:
10/25/2022
Need to order ; ordrng 1 W11568984 (HARNS-WIRE) and 1 W11396717 (PUMP-WATER) and 1 W11419171 (CNTRL-ELEC)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB1
Near Houston, Texas 77080
Louis R
Job Details:
10/25/2022
Found F1E0 error; ordrng 1 W11553209 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Houston, Texas 77047
chris
Job Details:
10/25/2022
Per tech line checked unit ohm reading prior to calling customer. Units ohm reading was not in spec. Please reorder part ; ordrng 1 WPW10482480 (Pump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Magnolia, Texas 77355
gary
Job Details:
10/25/2022
"Ran diagnostics, quoted customer for complete sealed system repair 500.00 plus tax after trip charge. Parts covered by manufacturer.; ordrng 1 W10779331 (Compressor) and 1 W11492867 (Evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Magnolia, Texas 77354
gary
Job Details:
10/25/2022
"Ran diagnostics, ordering main compressor per service pointer ; ordrng 1 W11574734 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near New Caney, Texas 77357
donnie
Job Details:
10/25/2022
Only had one ui not two. Replaced shorted drain pump that blew control board. Replaced control board and ui. Operations are correct now ; used 1 W11396717 (Drain pump) from stock
We serviced a
WHIRLPOOL LAUNDRY
Model MVWC565FW
Near New Caney, Texas 77357
donnie
Job Details:
10/25/2022
"Only replaced one set of suspension rods,operations are correct now.ran calibration cycle and diagnostics cycle. Operations are correct now"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS1
Near Houston, Texas 77019
angel
Job Details:
10/25/2022
Sr 7734895418 order control; ordrng 1 W10894098 (Control)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS6
Near Rosharon, Texas 77583
derrick
Job Details:
10/25/2022
Replaced shorted magnetron and checked operation of unit ok
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Tomball, Texas 77377
gary
Job Details:
10/25/2022
"Replaced faulty fill valve in unit, all functions checked ok at this time"
We serviced a
KITCHEN AID ICE MAKER
Model KUIX335HPS
Near Montgomery, Texas 77356
james
Job Details:
10/25/2022
Checked unit and adjusted bin thermistor. Unit checks ok.
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Conroe, Texas 77301
james
Job Details:
10/25/2022
Checked unit and replaced worn suspension. Ran test cycle and unit checks ok.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near Conroe, Texas 77304
james
Job Details:
10/25/2022
order parts2wgt; ordrng 1 W11159621 (cntrl-elec) and 1 WP9758079 (igntr-oven)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Conroe, Texas 77301
james
Job Details:
10/25/2022
Checked unit and adjusted loose connection at thermal cutoff. Ran test cycle and unit checks ok. Advised customer to have vent line from wall to exit from house cleaned.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near The Woodlands, Texas 77380
Gary L
Job Details:
10/25/2022
Ordering parts ; ordrng 1 W11567368 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Houston, Texas 77073
donnie
Job Details:
10/25/2022
"Replaced icemaker, operations are correct now"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Spring, Texas 77382
Gary L
Job Details:
10/25/2022
"Found faulty blower and control. Removed and replaced blower, control panel and control board. Checked operation"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Spring, Texas 77382
Gary L
Job Details:
10/25/2022
Found issue with drain hose installed too low. Customer raised drain hose themselves and unit t is working fine
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Panorama Village, Texas 77304
james
Job Details:
10/25/2022
Checked unit and removed debris from blower wheel housing. Ran test cycle and unit checks ok and has normal sounds and operations.
We serviced a
AMANA RANGE
Model AGR4230BAB3
Near Texas City, Texas 77591
dadrick
Job Details:
10/25/2022
checked over unit. found door seal coming off. reinstaled door seal. unit working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Houston, Texas 77090
Gary L
Job Details:
10/25/2022
"Found bad regulator and found control shorted. Removed and replaced control board, regulator and ignitor. Checked operation"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Tomball, Texas 77375
Josue
Job Details:
10/25/2022
DO helped repair washer. Recalibrated. All operations are correct.Authorization: M14OQ90NL2
We serviced a
WHIRLPOOL KITCHEN
Model WRS315SDHZ08
Near New Caney, Texas 77357
leonard
Job Details:
10/25/2022
replaced faulty icemaker and ran fill test. test ok; used 1 W11546935 (icemaker) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ07
Near New Caney, Texas 77357
leonard
Job Details:
10/25/2022
replaced shorted magnetron and diode and checked operations. ck ok; used 1 W10754299 (MAGNETRON) from stock
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near New Caney, Texas 77357
leonard
Job Details:
10/25/2022
defrosted freever evaporator and replaced faulty control board and defrost heater and thermister and wire harness and checked operations. ck ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Caney, Texas 77357
leonard
Job Details:
10/25/2022
defrosted freezer evaporator and replaced faulty control board and defrost heater and wiring and thermistor and checked operations. ck ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Houston, Texas 77042
jerrell
Job Details:
10/25/2022
Installed filter head all test normal.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Roman Forest, Texas 77357
leonard
Job Details:
10/25/2022
replaced faulty control board and control panel and water level switch and low capacity drain pump and ran test cycle. test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Pearland, Texas 77584
Osiel
Job Details:
10/25/2022
Found faulty water valve part order no return date ; ordrng 1 W11513255 (Water valve) and 1 W11428994 (Control board)
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS
Near Houston, Texas 77089
Osiel
Job Details:
10/25/2022
Found unit having low water pressure due to filter system for house advised customer to have waayer line adjusted and/or pressure unit is working as intended no issues found at this time
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Houston, Texas 77089
Osiel
Job Details:
10/25/2022
Found faulty gearcase part order no return date ; ordrng 1 W11164183 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Arcola, Texas 77583
derrick
Job Details:
10/25/2022
Replaced compressor and drier and checked operation of unit ok
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC0
Near Spring, Texas 77379
Gary L
Job Details:
10/25/2022
Found shorted control panel. Removed and replaced control panel and control board. Checked operation
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Webster, Texas 77598
Osiel
Job Details:
10/25/2022
Found faulty panel part order no return date ; ordrng 1 W11294861 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Webster, Texas 77598
Osiel
Job Details:
10/25/2022
Found faulty control box part order no return date ; ordrng 1 W11476572 (Control box)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS1
Near Houston, Texas 77058
Osiel
Job Details:
10/25/2022
Found plug for garbage disposal not removed removed garbage disposal cap unit is working as intended no issues found at this time
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near League City, Texas 77573
Osiel
Job Details:
10/25/2022
Replaced parts unit is working as intended no issues found at this time
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFE0
Near League City, Texas 77573
Osiel
Job Details:
10/25/2022
Found faulty control board part order no return date ; ordrng 1 W10874259 (Control board)
We serviced a
WHIRLPOOL VENTHOOD
Model XXX
Near Seabrook, Texas 77586
Osiel
Job Details:
10/25/2022
Found resistor from terminal block blown and could not order terminal per parts breakdown advised customer unit is working as it was before ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Richmond, Texas 77406
raul
Job Details:
10/25/2022
Door is damage see pic; ordrng 1 W11416371 (Outer door) and 1 W10909682 (Nameplate)
We serviced a
WHIRLPOOL KITCHEN
Model MDB9959SKZ0
Near Richmond, Texas 77407
raul
Job Details:
10/25/2022
Will need drain pump; ordrng 1 W11497943 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Houston, Texas 77078
donnie
Job Details:
10/25/2022
"Unit sweating on out side of freezer door, void in insulation missing freezer shelves; ordrng 1 W11409290 (Hinge top ref) and 1 Lw11202405 (Freezer door) and 2 W11130202 (Shelf)s and 2 W11130203 (Freezer shelf)s"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Sugar Land, Texas 77498
roosevelt
Job Details:
10/25/2022
checked and there is nothing wrong with switches customer has a cosmetic issue bad knobs
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Houston, Texas 77024
jerrell
Job Details:
10/25/2022
Need to order; ordrng 1 WPW10258562 (Water valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near New Caney, Texas 77357
leonard
Job Details:
10/25/2022
replaced broken oven door glass and handle and screws and checked operation. ck ok
We serviced a
WHIRLPOOL DISHWASHER
Model WRS335SDHM06
Near Houston, Texas 77019
angel
Job Details:
10/25/2022
Found relay connection loose at compressor reattached securely and retested all ok no problems
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2242VEW00
Near Tomball, Texas 77377
Josue
Job Details:
10/25/2022
Needs new filter housing. Two wgt; ordrng 1 Wpw10121138 (Filter housing)
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Baytown, Texas 77520
ricky
Job Details:
10/25/2022
found and replaced shorted parts
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Baytown, Texas 77520
ricky
Job Details:
10/25/2022
need cnt; ordrng 1 w11101098
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Baytown, Texas 77520
ricky
Job Details:
10/25/2022
"found and replaced shorted parts and cycled, cust needs to download owners manuel"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near La Porte, Texas 77571
ricky
Job Details:
10/25/2022
need cnt; ordrng 1 W10919360 (cntrl-elec) and 1 W10723295 (sensor)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Hockley, Texas 77447
gary
Job Details:
10/25/2022
"Ran diagnostics, reset and calibrated basket. Customer advised on monitoring for intermittent issue with spin cycle. Unit checked ok at this time"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Houston, Texas 77447
gary
Job Details:
10/25/2022
Different issue not Call back. Ordering dryer kit replacement ; ordrng 1 4392067 (Dryer kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Hockley, Texas 77447
gary
Job Details:
10/25/2022
"Spoke with customer, ordering damaged door switch in unit. Also spoke on Icemaker tray. Advised Icemaker kit listed as an accessory and does not come with unit.; ordrng 2 W11123941 (Switch)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Tomball, Texas 77377
Josue
Job Details:
10/25/2022
Repaired hinges. All operations are correct. Customer paid service fee.. authorization: 04638d
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Tomball, Texas 77377
Josue
Job Details:
10/25/2022
"Possible leak. Ordering parts. Three wgt, two tech with DO. R600a kit and lockring tool needed. ; ordrng 1 W11635510 (Compressor) and 1 W11546692 (Evaporator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Tomball, Texas 77377
Josue
Job Details:
10/25/2022
"Wash motor not running. Ordering part. Three wgt.Estimate: 129.95 service fee, 301.96 part, 110 labor, 44.71 tax, 586.62 total. Customer paid service fee.. #01309D; ordrng 1 W11416362 (Sump and motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Cypress, Texas 77429
Josue
Job Details:
10/25/2022
"Error with latch. Replaced part. All operations are correct.Estimate: 129.95 service fee, 25 labor, 113.43 part, 22.14 tax, 290.52 total. Customer paid full.. Cc authorization: 025783 .. and check #2790; used 1 W10810403 (Lid latch) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Cypress, Texas 77433
Josue
Job Details:
10/25/2022
"Built in refrigerator. Needs new right hand door. Ordering part. Three wgt, two tech with DO; ordrng 1 W10800806 (Right hand door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXW01
Near Cypress, Texas 77433
Josue
Job Details:
10/25/2022
Replaced parts. Customer to monitor unit for three days.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Cypress, Texas 77433
Josue
Job Details:
10/25/2022
Repaired blue and black wires to drain pump. All operations are correct.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near La Porte, Texas 77571
ricky
Job Details:
10/25/2022
found and replaced stalled mtr
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Caney, Texas 77357
leonard
Job Details:
10/25/2022
order part 2wgt; ordrng 1 w11558182 (control board)
We serviced a
WHIRLPOOL FRIDGE
Model WRS325SDHZ08
Near Roman Forest, Texas 77357
leonard
Job Details:
10/25/2022
order parts 2wgt; ordrng 1 W11558182 (control board) and 1 W11581973 (wire harness)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS
Near Houston, Texas 77077
jerrell
Job Details:
10/25/2022
Adjust rails ran test all operations normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrs325sdhz08
Near Spring, Texas 77373
donnie
Job Details:
10/25/2022
"Refrigerator side, lights are not working. Only 11 volts to ref. Lights. Traced wiring to loose connection at molex plug from compressor compartment to cabinet wiring. Repaired wiring operations are correct now"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Houston, Texas 77047
chris
Job Details:
10/25/2022
Found unplugged heater terminal. Reinstalled terminal. Unit is now working as intended no leaks at this time
We serviced a
WHIRLPOOL FREEZER
Model WRT148FZDB00
Near La Marque, Texas 77568
dadrick
Job Details:
10/25/2022
checked over unit. found bad start relay. cooused by roch infastation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near La Marque, Texas 77568
dadrick
Job Details:
10/25/2022
order parts; ordrng 1 W11546609 (cntrl box) and 1 WPW10384183 (thermostat)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ2
Near La Marque, Texas 77568
dadrick
Job Details:
10/25/2022
order parts; ordrng 1 W10818686 (magnetron) and 1 W10598693 (thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Texas City, Texas 77591
dadrick
Job Details:
10/25/2022
checked over unit. found bad evap fan motor. instaled new motor. unit working as designed.; used 1 WP2315539 (MOTOREVAP) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Texas City, Texas 77591
dadrick
Job Details:
10/25/2022
checked over unit. found bad drain pump. instaled new pump. unit working as designed.; used 1 W10876537 (DRAINPUMP) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Richmond, Texas 77407
raul
Job Details:
10/25/2022
Microwave fan was adjusted
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS6
Near Rosharon, Texas 77583
roosevelt
Job Details:
10/25/2022
asissted derrick
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Missouri City, Texas 77459
roosevelt
Job Details:
10/25/2022
close out call per elsa
We serviced a
WHIRLPOOL FREEZER
Model WRS311SDHM08
Near La Marque, Texas 77568
dadrick
Job Details:
10/25/2022
order parts; ordrng 1 LW11258439 (door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Magnolia, Texas 77354
Josue
Job Details:
10/25/2022
"Returning parts. Unit exchange, closing out for service."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Houston, Texas 77027
Clayton
Job Details:
10/25/2022
checked unit repaired shorted wire to the bake element and checked operation
We serviced a
KITCHEN AID ICE MAKER
Model KUIX335HPS
Near Montgomery, Texas 77356
james
Job Details:
10/25/2022
Checked unit and replaced shorted external drain pump. Ran test cycle and unit checks ok and no leaks detected. Advised customer to have water supply line replaced due to hose leaking. Left water supply in off position.; used 1 1901A (PUMP) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Houston, Texas 77004
Clayton
Job Details:
10/25/2022
checked unit adjusted the door and latch and checked operation
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC
Near Baytown, Texas 77521
ricky
Job Details:
10/25/2022
new parts bad; ordrng 1 w11553795 and 1 w11263349
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Beach City, Texas 77523
ricky
Job Details:
10/25/2022
"unit being exchanged by wp, close so per office"
We serviced a
MAYTAG DRYER
Model MED6000XW0
Near Pearland, Texas 77581
Osiel
Job Details:
10/25/2022
Closing per office e
We serviced a
MAYTAG DRYER
Model MVW6230RHW1
Near League City, Texas 77573
Osiel
Job Details:
10/25/2022
Found article under unit removed article unit is working as intended no issues found at this time