Ran diagnostics and everything checked out. Did not find any airflow restrictions and heating element coming ONAdvised tenant of moisture sensor and small loadsAlso showed customer how wrinkle control button worksUnit is working as intended but tenant still not satisfied Notified assistant manager of findings and she was fully aware of situation.

Releveled refrigerator. All operations are correct.

Found faulty drain pump part order no return date ; ordrng 1 1901A (Drain pump)

Found broken drawers on door missing lights in freezer and faulty control board part order no return date ; ordrng 1 W10887255 (Control board) and 1 W10710203 (Gallon drawer) and 1 W10430639 (Bin door) and 2 W11125625 (Lamp)s and 1 Lens (W10269101)

"Ran diagnostics, adjusted issue with main voltage coming in. All functions checked ok at this time"

"Call canceled at door, unit has been exchanged"

"Replaced console, unit still seems unresponsive documented issue with techline 7734545245 advised to re order main console ; ordrng 1 W11449292 (Console)"

"Ran diagnostics, customer advised on proper use of rack and unit functions advised to leave rack out unless in use. Unit working as designed"

I heated seal and secured it.

"Replaced capacitor, diode, transformer and Magnatron"

7734545419 Replaced control and tested unit. Unit checked okay advised Techline of operations unit is working as intended

instaled new heater per special project s17304. sp w11540964. unit working as designed.; used 1 W11537778 (HEATER) from stock

unable to check unit. cust canceled at door.

Replaced faulty heater assembly all ok no problems

"Wash motor not running. Replaced sump and motor. Ran Diagnostics. All operations are correct. Customer approved.Estimate: 129.95 service fee, 309.12 part, 36.22 tax, 475.29 totalCustomer paid service fee with Cc authorization 05285D.. also paid balance with Cc authorization 129197; used 1 W11085683 (Sump and motor asy) from stock"

0367 replaced faulty gearcase and cap all ok no problems a145io1nl2

Door strikes adjusted all ok

need comp; ordrng 2 w11504415s and 2 w11504431s and 2 w11506619s and 1 w11358352 and 2 w11504449s and 2 w11504445s

"unit roach infested, sr wfe505w0js3"

replaced faulty motor capacitor and ran test cycle. test ok; used 1 W11395618 (CAPACITOR) from stock

found and cleared off balance code

need latch; ordrng 1 w11457841 and 1 w11394572

need bnr; ordrng 1 8318272 (bnr)

replaced stalled im; used 1 W11294907 (ICEMAKER) from stock

Replaced parts. Returning part not used. All operations are correct. Customer approved.

Customer insists that the door is not sealing. I explained that the door closes and seals.. I explained that the doors are different sizes and will not be perfectly aligned .. I also explained that if I replace the gasket that it will not guarantee the door to seal more. I did not find any issues with cooling or no condensation in RC customer refuses that this is normal. Ordering gasket.; ordrng 1 W10800810 (RC gasket)

Flooring is unleveled and does not help the unit to be stable. Customer overloading/underloading. Ordering part.Two wgt; ordrng 1 W11130362 (Suspension rod)

Found faulty drain pump replaced pump unit is working as intended no issues found at this time

Replaced heater per sp

"unit frn frame bent not allowing ff doorto seal, not repairable"

replaced heating element per special project s17304. ck ok; used 1 W11537778 (HEATER) from stock

re-aligned ice dispenser container coupling with auger motor gear and checked operations. ck ok

"Replaced actuator, capacitor, and cam. Ran diagnostics and no more error codes. Everything is running as intended."

Not call back but different issue. Replaced circulating pump in unit. All functions checked ok at this time

"Helped KD repair sealed system ; used 1 W11384469 (Switch), and 1 W11506635 (Coupler) from stock"

replaced faulty and eractic operational control board and power supply and ui control panel and reprogrammed and checked all operations. ck ok

"replaced shorted rt. and left front burner switches and checked operations. ck ok; used 1 WP3148953 (SWITCHINF), and 1 WP3148952 (SWITCH) from stock"

replaced shorted compressor and recharged system and checked operations. ck ok

"Replaced compressor and and control, operations are correct now"

Need comp and inverter ; ordrng 1 W11087200 (Inverter) and 1 W10832994 (Comp) and 1 W11492867 (Ref evap) and 1 Wpw10608485 (Freezer evap) and 1 W10675033 (Board)

Replaced part. All operations are correct. Customer to monitor unit.Customer aware they are responsible to run clean cycle on unit every three months and to properly remove components to clean annually or as needed per owners manual.

Order parts; ordrng 1 W10343300 (Capacitor) and 1 W10343300 (Diode)

Found faulty transformer and magnetron part order ; ordrng 1 W11493408 (Transformer) and 1 WPW10693025 (Magnetron)

Found faulty led module part order ; ordrng 2 WPW10515058 (Led module)s

Replaced faulty valve. Unit is now working as intended no leaks at this time

Replaced locked motor and checked operation of unit ok

"Replaced faulty thermistor, harness and evap fan part order"

Found loose connection at motor. Reinstalled loose connection. Unit is now working as intended

Part failure. Reorder; ordrng 1 W11558182 (Control)

Replaced bad burner and caps and checked operation of unit ok

order part; ordrng 1 w11368911 and 1 W11305308 (cntrl-elec)

"Call Whirlpool Techline video chat, file# 7734415257, On video chat with a whirlpool tech line check with a level, Right side of unit is level middle divider of freezer and refrigerator Is level top of unit is level with and without the compressor panel left of unit outer freezer side is off level by half an inch after the video chat with tech line, Tech wanted to replace compressor cover and the sides of the unit trim just in case this would make a level also informed me to lower the legs on the right side a quarter of an inch to offset, The unit on the right side meaning the wall to give it more of a visual look explaining to the tech do you want me to unlevel the unit to make it look more level on one side I also explain to him the gap between the compressor, cover panel and the doors will not be Affected with lowering the legs on the right hand side but it will affect the gaps that will be created along the cabinetry of the house that are built-in over the refrigerator in for me to go ahead and order the parts call the office to verify, Office informed me to close out the call if parts are needed please see notes"

Found faulty display board order part; ordrng 1 W11109176 (Display) and 1 W11131367 (Control board)

Found faulty ice maker part order; ordrng 1 W11234554 (Ice maker)

Unit freezer was set to max . Temp was -7 in freezer. Sweating on dispenser

"Icemaker works intermittently, warranty. Was replaced 7-27-22; ordrng 1 W11557001 (Icemaker)"

"Found faulty low to no water pressure from water valve, order parts ; ordrng 1 W10897719 (Water valve)"

"Found faulty control board replaced, control board the Control board did not want to keep commands acting worse than the old one we ordered parts; ordrng 1 W11504448 (Control board) and 1 W10632601 (Overlay)"

checked over unit. found bad inf switch. instaled new switch. unit working as designed.; used 1 3148954 (infin switch) from stock

checked over unit. found ice maker off arm out of place. adjust off arm on ice maker. unit working as designed.

order parts; ordrng 1 W10821956 (suspentiom rods) and 1 W10531289 (tub ring)

"Will need pump and motor, fill valve, and control board. ; ordrng 1 W11085683 (Pump and motor) and 1 W11305293 (Control board) and 1 W11175771 (Water valve)"

"Replaced control board, and thermistor fix. (Freezer evaporator was slightly frozen when i removed cover.)"

Damaged parts; ordrng 1 W11176456 (Door outer) and 1 W11105139 (Top trim) and 2 W11389703 (Bracket)s and 3 W11428245s and 1 W11178521 (Name plate)

tightened loose and leaky water reservoir cap and ran diagnostic test mode. all test ok

Replaced LED per sp

Order parts reschedule with customer2 man w/ JP4wgt; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)

"Found faulty compressor order parts, the compressor is running but it is not building pressure, reorder parts ; ordrng 1 W11358352 (Compressor) and 2 W11504415 (8.5/8)s and 2 W11504431 (7/5)s and 2 W11506619 (8)s and 2 W10805035 (Dryer)s and 2 W11504433 (6/4)s and 2 W11504448 (5/1.8)s"

Reschedule for two man; O-emld tckt

Unit is running on a gfci breaker. Explained to consumer why it has to be on a dedicated non gfci circuit and he understood and is calling the builder

Checked unit and adjusted drain hose and cleaned debris from air gap. Ran test cycle and unit checks ok and no leaks detected.

checked and found that customer needs a electrican builder has to many thing on 1 braker

Replaced light switches and checked operation of unit ok

ortder part 2wgt; ordrng 1 W11557000 (icemaker)

Unit started working correctly now

rebooted control board and cleared f6e1 error code and checked ui connections and ran diagnostic test cycle. all test ok

Found article under unit causing vibration noise removed article unit is working as intended no issues found at this time

Customer to have unit uninstalled per whirlpool then call us for service; saved tckt

need comp; ordrng 2 w11504415s and 2 w11504431s and 2 w11506619s and 1 w11358352 and 2 w11504449s and 2 w11504445s

Could unplugged pressure sensor hose. Reinstalled loose hose unit is now working as intended no leaks at this time

Customers complaint is that All burners spark when only using one burner. I inspected and unit working as intended Advised customer that that is normal.

Needs parts per service pointer ; ordrng 4 W11632139 (Led)s

Found faulty valve and ice maker part order ; ordrng 1 W11294907 (Ice maker) and 1 WPW10341329 (Valve)

bad door needs replacing and 2m2wt with derrick ... dl auth# is k144r20nl2; ordrng 1 w11600214 and 1 w11600216 and 1 W10839793 (nameplate) and 1 WPW10128850 (arm)

checked and found that customer needs a new fan motor part # is w10794022 at 301.58 and lb is 279.95 for a total of 629.51-104.67 balance of 488.84 if the call back before 30 days and will need a 2m2wt with derrick

checked and customer has no power needs a electrian

Replaced water valve

Assisted RY with 2man job

Found faulty cam replaced cam unit is working as intended no issues found at this time ; used 1 W10721967 (Cam) from stock

Found faulty water valve replaced valve unit is working as intended no issues found at this time

Could not replicate issue of not cooling. Examined unit and unit is working as intended advised customer to call back if issue persists

Found faulty thermistor causing unit to overfill with ice replaced thermistor unit is working as intended no issues found at this time ; ordrng 1 WPW10511923 (Thermistor)

need power cord; ordrng 1 w10654511

found and replaced broken belt and cycled; used 1 661570 (BELT) from stock

need cnt; ordrng 1 w10871058

"found fnt rt leg not secured properly, corrected and cycled"

Locked legs in on washer so that they would not vibrate out and checked unit ok

found and corrected loose black lead at harness block and corrected

needs rollers; ordrng 1 w11492434 and 1 w10547287 and 1 3387610 and 4 w10314171s and 1 697772

DO helped pull microwave down and replace parts.. reinstalled. Called techline and spoke to Butch. Unit non repairable due to damage upon arrival all around cabinet and inner cabinet parts. Customer aware to contact whirlpool customer service. SR# 7734527096Authorization: A144SZ0NL2