Found burned wires going to the cabinet thermostat per tech line unit needs new main harness and thermostat part order 7737365416; ordrng 1 W11676348 (Thermostat) and 1 W11356983 (Harness)

"Ran diagnostics, customer advised on restriction with vent in home. Unit checked ok at this time"

Found faulty compressor. Evacuated Freon from unit. Removed and replaced compressor and evaporator. Recharged unit and checked

"Replaced faulty Icemaker assembly in unit, adjusted settings all functions checked ok at this time"

Assisted GL

checked unit turned off the lock on the control panel and checked operation of the unit

order part; ordrng 1 W10247306 (valve)

"Replaced main controls, actuator, capacitor and drive motor. All functions checked ok at this time"

Installed control all test normal.

Need to order ; ordrng 1 W11603810 (CNTRL-ELEC) and 1 W10890624 (Motor) and 1 W11481722 (ACTUATOR)

Installed motor and blower all test normal.

Need to order; ordrng 1 W11259006 (Lid) and 1 W10810403 (Lid switch)

Inspected and found terminal wires came offTightened and secured themTested and working properly now

Replaced parts list

Needs belt and CAM ; ordrng 1 W11611297 (Belt) and 1 W10721967 (CAM)

Replaced misformed lid strike. Unit checks ok.; used 1 W11457841 (STRIKE) from stock

order parts reschedule with cust; ordrng 1 W11342846 (CNTRL-ELEC) and 1 W11333816 (CNTRL-ELEC)

Replaced weak freezer door brackets. Unit checks ok.

Assisted tech in repairing refrigerator. ; saved tckt

Replaced parts list

checked unit adjusted the supply hoses and checked operation

Order drum assembly; ordrng 1 W10899578 (Drum)

Consumer is going to get someone to install. Would not pay us

Checked unit and cleared error code f0e2. Reset controls and ran auto test ccyle and unit checks ok.

Removed obstruction ran test all operations normal.

replaced bad switch; used 1 WPW10234425 (SWITCH) from stock

bad console; ordrng 1 w11660284 (console)

missing gasket; ordrng 1 W10861499 (gasket-dor) and 1 W10838574 (gasket-dor)

per tech line rob to replace switch and sr# is 7737359100 and dl auth# is j18ng81apl2; ordrng 1 w11623128 (switch)

customer needs a elecreican out bad plug needs replacing

Repaired loose ice maker fill cup and checked operation ok

Replacement freezer door ; ordrng 1 LW11255360 (Freezer door)

Order control; ordrng 1 W11513246 (Control)

Found open ground to power supply. Possibly causing board to malfunction ; ordrng 1 W11224591 (Fan) and 1 W11224156 (Control) and 1 W11405309 (User interface)

checkd and all opperation worked as designed and was cooling and making ice

Needs replaced drip pan; ordrng 1 Wpw10655368 (Drip pan)

order parts reschedule with customer; ordrng 1 W11394572 (LATCH) and 1 W11545554 (BEZEL)

Checked unit and repaired loose connection at control. Unit checks ok. Unit is in showroom

"Ran diagnostics, customer advised on issues with drain set up in home. Documented issues with tech line SR-7737362391 (W11246206C-pg4)"

"Replaced main controls, slider, stator,rotor and gearcase assembly. All functions checked ok at this time"

Order kit per service pointer.; ordrng 1 W11533211 (UI/Control) and 1 W11466513 (Door) and 1 W11262313 (UI) and 2 W10828417 (Gasket)s and 2 W10834283 (Retainer)s

"Replaced electronics again , valve and pump. Operations are correct now"

Found faulty compressor and evaporator part order ; ordrng 1 W11592009 (Compressor) and 1 W11035643 (Freezer evaporator) and 1 W10865322 (Refrigerator evaporator)

Called about previous repair not working to tech like. Unit is deemed not repairable but out of warranty by them by 2 days. Had customer call with proof that they called in well before warranty was up. Unit was sent for review 7737357601

Found faulty ice maker part order ; ordrng 1 W10873791 (Ice maker)

Replaced seal and thermistor. I also unclog drain line.

"upon arrival, saw freezer back panel full of ice. I then explained to customer I would give them a quote for the bi-metal harness wire. She then made the comment that she paid a service fee for something she had told the office and could have just emailed the picture. I tried explaining to customer how things work. I mentioned I would go give them a quote and she insisted for me to wait so she could talk to her husband. I waited and the husband began to say if i could check another problem with the fridge since I was already there. I told them that was fine and they mentioned a water leak coming from the water dispenser line coming from the door. They had water turned off. As they were telling me about this the wife also mentioned another problem they were having with ice forming around the door at times. Upon inspecting the ice bucket I notice ice door chute is not closing all the way. I explained to customer about this issue. I mentioned that we have 3 seperate issues at the moment. The husband asked if I could give them seperate quotes. As i was giving the quote to the wife she then began to ask what if this doesnt fixes the problem. I then explained that if that was to happened to give us a call. She would then began to say that I was not sure of my diagnostics. I tried to explained to her that she said 'what if' so we were going back and forth for a few minutes over the possiblities of 'What if' I then had to walk away and told her they can contact our office."

restricted house vent

"needs comp,est pending; ordrng 1 w10756020"

checked unit adjusted the filter housing and checked operation

order parts; ordrng 2 w11658403 (track)s and 1 WP12656018 (endcap)

order parts; ordrng 1 W10919199 (grid-cuttr) and 1 W10485951 (transformr)

Replaced inop valve assy ops normal on retest

Checked unit with gas leak detector meter and soap bubbles and no leak detected. Documented with Misty at Safety SR# 7737316036

Checked unit and repaired loose connection at sensorprobe and reset controls. Ran temp check and unit checks ok.

Order parts reschedule with customer2wgt; ordrng 1 W11643702 (PANEL-CNTL) and 1 W11481116 (CNTRL-ELEC) and 1 W11513246 (CNTRL-ELEC)

unclogged ice dispenser container and checked operations. ck ok

replaced broken lid and hinges and door latch and ran test cycle. test ok

uninstalled unit and repaired broken red wire to control board and reinstalled unit and checked operations. ck ok

found and replaced shorted parts

order parts 3wgt; ordrng 1 W11614514 (control board) and 1 W11550891 (agitator) and 1 W11449841 (gearcase) and 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11260238 (rotor)

adjusted rc and fc door hinges for proper closure and checked all operations. ck ok

replaced faulty control boards and broken broil element support and re-installed unit and checked all operations. ck ok

Part order. ; ordrng 1 W11396033 (Switch)

replaced faulty icemakers and ran harvest and fill test. ck ok

replaced leaky and faulty icemaker and checked operations. ck ok

"Removed drain hose from syphon break on counter top, dishwasher drains correctly. Customer needs to replace syphon break."

Replaced all lights in refrigerator

"Error code f9 e1 not draining, repaired restriction in drain line. Operations are correct now"

per jr. to close call and call tech line and spoke with gloria with tpps and they told customer she had to pay for lb and they didnt wont service done sr# is 7737273737

checked andall function worked ok and didnt find any leaks and was able to ger modle nd serial #

"Compressor is low capacity, hot in refrigerator and freezer, low side 25 psi . Need compressor ; ordrng 1 W11592010 (Compressor)"

Found leaking valve part order ; ordrng 1 W11165546 (Valve)

Found f9 e0 code. Followed steps outlined in the service manual. Reset computer and verified input voltages as well verified with self clean cycle. Unit is now working as intended no leaks at this time

replaced ice maker.

"will need heater, thermal cut off, thermal fuse, and control board. ; ordrng 1 wp3387747 (heater) and 1 w10909685 (thermal fuse) and 1 280148 (thermal cut off) and 1 w11565024 (control board)"

Assisted GL

Found faulty user interface and control part order ; ordrng 1 W11492301 (User interface) and 1 W11394663 (Control) and 1 W10859573 (Sensor)

Assisted GL

rebooted control board and ran test cycle. all test ok

adjusted blower housing and checked all operations. ck ok

close so per office

Unit was replaced

Unit is to be replaced

"Tech to,close ticket per office."

Need to order ; ordrng 1 W11481722 (ACTUATOR) and 1 W10721967 (CAM) and 1 W11239857 (BELT) and 1 W11513246 (CNTRL-ELEC)

Found faulty Gearcase part order ; ordrng 1 W11449840 (Gearcase)

close out call per maria

found and freed float sw

replaced leaky fill valve hose washer and checked all operations. ck ok; used 1 WP16123 (WASHER) from stock

Blemishes on door are not covered since unit is over 30 day warranty customer to call Jennair if they have any questions

"Need gearcase, belt, motor, cam actuator ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor) and 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10752283 (Washplate)"

"Ran diagnostics, documented n going issues with timer function with techline. Ordering replacement control assembly ; ordrng 1 Wpw10476828 (Control)"

Estimate for customerDo not order parts until customer approves and pays for door2wgt; ordrng 1 W10815701 (dor-fip ss) and 1 W10864519 (adapter) and 1 W10795771 (bracket) and 1 W10795769 (bracket) and 1 W10839793 (nameplate)

"Ran diagnostics, quoting customer for replacement evaporator cover for fresh food section 258.49 part with additional 200.00 labor. Plus tax; O-emld tckt"

replaced all parts

replaced bad parts

replacd valve and advised customer that she needs a plumber low cold water pressure

Need icemaker; ordrng 1 W11557001 (Icemaker)

Replaced faulty ice maker all ok no problems