replaced faulty float switch-customer called back and said unit is still not working. Dawn called customer to reschedule another visit; used 1 W11545764 (SWITCH) from stock

"Upon arrival, I inspected the unit and found no water leak underneath. No error codes were present. The customer stated that water leaks into the tub and fills it up every three days. A water inlet valve needs to be ordered.; ordrng 1 W11434044 (Water inlet) and 1 W11629912 (Control board)"

found and cleared debris from seal and cycled

found and replacedshorted cnt

"Checked unit and everything was working as it's designed, dispenser was not broken, I explained to the customer on how the unit works"

"Checked unit and customer said that Best Buy has been trying to fix it and they straight out to them they could not fix it and to find some else, I seemed the seal system failed and I explained to customer if I find any part that has been compromised by them, I will refer them back, ; ordrng 1 W11595434 (Evaporator) and 2 W11506620 (Tubing)s and 2 W11504450 (Tubing)s and 2 W11109499 (Dryer)s and 2 W11504445 (Tubing)s and 2 W11504447 (Tubing)s and 1 W11574734 (Compressor) and 2 W11504431 (Tubing)s and 2 W11504415 (Tubing)s and 2 W11506621 (Tubing)s and 2 W11506635 (Tubing)s"

"Checked unit and temperatures were 38 degrees fresh food and 3 degrees in freezer, the unit has signs of it been left open a while, I explained to the customer on how to use it correctly, unit checked ok at the moment"

Checked unit with tech line recommended to replace the interlocks because they shorted outFile#. 7740940589; ordrng 1 W11552018 (Control) and 2 4375321 (Fuse)s and 1 W11551761 (Interlock) and 1 W11551558 (Interlock)

Checked unit found ice mold with ice in it as well as in the ice bin had two batches dump inside bin call tech line all test pass with tech line was advised to let customer know to keep an eye on unit SR#7740944184

Repaired short in black wire at terminal block. Ran cycle. Unit heated up to 350 degrees. Operations correct

Replace part an lower oven is now showing same error code ; ordrng 1 W11598119 (Blower)

Replaced bad sump.

Found faulty valve part order ; ordrng 1 W10897719 (Valve)

"Inspected and found error codes F6E3 n F7E4Will order ACU,rotor,stator,clutch slider ; ordrng 1 W11687817 (ACU) and 1 W10915701 (Rotor) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"

Ran diagnostic and found stuck draining without able to reset Will order new control board ; ordrng 1 W11607637 (Control board)

"Arrived at customer home and right away customer started saying its Not even a month Old Asked customer what the complaint was and she said it gets very noisy after 15 minutes or so, she showed me an audio video of noise. I could not detrmine the cause of it. Advisde customer that I could run diagnostics and see if any codes popped up and I could try and listen for noise complaint while I was there but if I could not duplicate noise I would be difficult locating root cause. She starting getting upset saying, why was I there then if not to find noise. Advisde the best thing I could do is order potential parts causing noise and .... further investigate once the unit was expposed, customer just kept getting more n more upset I almost walked away and have office send another technician..... advised customer that no matter which technician they send if they can not dupplicate noise it would be the exact same scenario Will order motor,wheel and sensorsWill further inspect during parts replacement NOTE: Advised since its new unit they could see if seller would exchage it ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel) and 2 WP3387223 (Moisture sensor)s"

"Replaced control boards, thermostat and sensor"

"Ran diagnostics, replaced complete dispenser drawer assembly in unit. All functions checked ok"

Replace damper control - unit is operating as normal

Replace parts unit tested properly

Checked unit found refrigerant leaking from evaporator section ; ordrng 1 W11035643 (Evaporator freezer) and 1 W10865322 (Evaporator refrigerator)

Checked unit found igniter was unplugged plugged back in unit tested properly

Checked unit all functions tested properly compressor is running unit is cooling properly advised to customer that the noise he is hearing is the compressor running customer wanted to check unit over never heard compressor on unit different name brand

Checke dunit and adjusted refrigeration line to prevent vibrating sound. Unit checks ok and has normal operating sounds and fan sounds.

Replaced shock and spring

"Replaced pressure switch and inlet water assembly. Recorded noise complaint apwith techline suggestion to change tub assembly, need approval from extended warranty ; ordrng 1 W11378552 (Tub assembly)"

"replaced tub, basket, gearcase, actuator, cam, capacitor, belt, washplate, and supports, unit tested ok. W1DEHZ0NL1.5"

Upon arrival changed parts unit is now working and heating

Replaced bad valve.

changed out all parts listed unit is correct now

"Upon arrival I replaced part and defrosted there refrigerator, it is now working as designed."

Upon arrival noticed the display not working ordering part; ordrng 1 W11378949 (Console)

Assisted tech JB

Changed parts unit is now working as designed

Upon arrival unit will fill up but motor wont turn on ordering parts; ordrng 1 WPW10605057 (Pump and motor) and 1 W10909703 (Control)

Upon arrival and after diagnosing I noticed the whole unit completely dead. It is getting 124v from the wall but all power is still off. I will order parts ; ordrng 1 W11556912 (CONTROL BOARD) and 1 W11642011 (PANEL U/I) and 1 W11524472 (COMP START) and 1 WPW10350564 (CAPACITOR)

"Gearcase, board, wire harness, encoder, suspension ; ordrng 1 W10902814 (Agitator) and 1 W11449840 (Gearcase) and 1 W11396716 (Suspension) and 1 W10721967 (Cam) and 1 W11481108 (Board) and 1 W10913953 (Actuator) and 1 W11481116 (Encoder) and 1 W11239857 (Belt) and 1 W11569161 (Wire harness)"

Replace defected timer SR code

checked unit out fixed dirty burner unit is correct now

Found unit was stuck in diagnostic mode. Reset computer. Unit is now working as intended no issues at this time

"Found broken blue wire in wiring harness. Replaced harness. Unit needs lid latch part order ; ordrng 1 W11670519 (Lid latch), used 1 W11643701 (Harness) from stock"

Auth#J1DEF51DL2 replaced bad controls & UI. Replaced token outer glass.

Found faulty thermostat. Replaced part. Unit is now working as intended. No issues at this time; used 1 W11050897 (Thermostat) from stock

Found broken door magnet part order ; ordrng 1 W11223751 (Magnet)

Replaced end caps for pantry drawer

"Recovered Freon, replaced compressor, drier and evacuated system. Charged unit. Operations are correct now"

Replaced both upper and lower interlock switch assy. Operations are correct now.

Replaced start switch with button

Customer came to door said they don't have any leak

Ordered drain pump ; ordrng 1 W11460963 (Drain pump)

Diagnosed unit and found customer having unbalanced loads washing heavy blankets ran and tested unit checks ok

order parts reschedule with customer2wgt; ordrng 1 W11629268 (THERMISTOR) and 1 W11625042 (COVER) and 1 W11752963 (CNTRL-ELEC)

Order parts reschedule with customer2 man w/ JP4wgt; ordrng 1 W11455472 (COMPRESSOR) and 2 W11504420 (COUPLER)s and 2 W11506635 (COUPLER)s and 2 W11504431 (COUPLER)s and 1 W11455370 (EVAPORATOR) and 2 W11504451 (COUPLER)s and 2 W11504445 (COUPLER)s and 1 w12345678 (R600 kit) and 1 w87654321 (nitrogen kit)

Replaced both back burners and burner switches. Operations are correct now.

used 2 part epoxy from repair kit to repair cracks in ref comp liner. unit tested ok.

Ran diagnostic found damaged line at drain harness. Ordering harness; ordrng 1 W11376227 (Lower harness)

"Ran diagnostic, adjust door alignment for the right door was too low and not sealing properly causing condensation. All functions checked okay"

"Ran diagnostic, console not accepting broil command, reset control broil command active. All functions checked okay. If call back need to order console"

"Ran diagnostic replace blower, humidity sensor and control. All functions checked okay. Advice customer about clearing exhaust duct"

Replaced bad dispenser motor & filter housing.

Aligned the blower and checked all function

Reconnected main board

Check unit and adjusted feet to level unit better than what it was and informed customer that there is a possible chance that he needs a rebuild with new stater tub and basket and he declined

Check unit to find all operations working as designed on arrival technician adjusted feet for proper installation and check operations unit is OK

Check unit that replaced defective icemaker unit is OK

"Check unit to find major roach, infestation, and all sort of debris in drain hose and inside of cabinet of the dishwasher. This car was documented and unit is voided due to user care if customer calls back referred them to Whirlpool."

Need to order the terminal block missing screws for the black wire ; ordrng 1 279393 (Screw kit for terminal block) and 1 3397659 (Terminal block)

"Upon arrival, the customer had the breaker off for the oven for a week. After restoring power, I ran a diagnostic check on both the upper and lower ovens, which responded and operated normally. No saved error or part failure codes were found. The customer unintentionally performed a power cycle, and the unit appears to be functioning properly. Advised to monitor for the next few days. Closing for trip and diagnostics."

"unit needs a compressor, filter drier and evap motor replacement - will send quote and wait for customer approval ; ordrng 1 W11334745 (MOTOR-EVAP) and 1 W10233960 (COMPRESSOR SERVICE KIT)"

"Upon arrival, I checked for error codes and tested all burners and the oven. The burners operated normally, and no error codes were saved. While inspecting the oven, I found multiple aluminum pans and plastic lids inside, with one lid visibly warped from heat.(See picture) This was the source of the reported 'plastic smell.' After removing the pans and lids, I tested the oven, and no plastic or burning smell was detected. Unit is working as design"

Upon arrival i replaced all parts. Afte replacement i tested unit (pictures attached). Everything passed unit cooling and i left old parts with customer. Unit is working as designed.

Upon arrival i replaced parts. After replacement i tested. Unit passed i left old parts with customer. Unit is working as designed.

replaced bad control

checked and ajusted kick plate and all function ok

Check unit to find infestation Ro infestation customer was informed of Whirlpools policy and proper procedures for future repairs. Customer will have to provide receipt and repairs would cost out-of-pocket unit is OK car was documented and the service request info is on the document pictures unit is voided.

"Upon arrival costumer experienced dryer turning on at random times, checked error codes and it is the motor, blower wheel, and a heater. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel) and 1 279838 (Heater)"

"Upon arrival costumer experienced a f8 E4 error code, it is a bad float switch, will need new float switch. ; ordrng 1 W11545764 (Float switch)"

"Need.bad main board; ordrng 1 W11578563 (Control Unit Assembly,) and 0 ()s"

Need bad diode; ordrng 1 W11256462 (diode)

At the door customer mentioned the was swapped and no longer needed service. Closing for trip and diagnostics.

Upon arrival and after replacing the ice maker the unit no longer has an error code. After 24 to 48 hrs It should now make ice.

Upon arrival and after diagnosing I noticed the back unit burner heads were swapped. Once I put them in the correct place all unit burners worked perfectly as designed

Upon arrival and after replacing the new console the unit still would trip the breaker. After talking with Techline we noticed the unit was on a 20amp breaker along with a gfci. We asked the customer to have an electrician to take a look at the breaker and wiring to make sure its properly installed and able to handle the oven. The amp itself currently on is too low. SR# 7740512033

Upon arrival and after diagnosing I noticed the unit got stuck during test #6 in diagnostics. It would spin but not at its full speed. Theres a communication issue between the board and the components. Will need to order parts but unfortunately most of the parts are discontinued. ; ordrng 1 8182785 (PANEL U/I) and 1 WP8182695 (CONTROL BOARD) and 1 8181783 (WIRE HARNESS) and 1 8182793 (MOTOR) and 1 8183035 (MOTOR HARNESS)

"Upon arrival and after replacing the suspension the unit no longer bounces and Shakes. I did notice on a quick wash the water level got pretty high, I will order a new control board to replace the pressure sensor. ; ordrng 1 W11170317 (CONTROL BOARD) and 1 W10890624 (MOTOR) and 1 W10913953 (ACTUATOR) and 1 W11428524 (CAPACITOR) and 1 W11448788 (LOWER HARNESS)"

Upon arrival and after diagnosing I noticed the unit had power to the junction box but it was completely dead still. Will order parts ; ordrng 1 W11613564 (CONSOLE) and 1 W11683480 (CONTROL BOARD) and 1 W11613480 (PUMP N MOTOR) and 1 W10876537 (DRAIN PUMP)

Different issue customer concern on time it takes for cycle to complete.I called techline to do troubleshooting thats normal but will order parts temperature sensor water valve went bad and control and suspensionSR#7740937512.; ordrng 1 W11611438 (Control Board) and 1 W11165546 (Water Valve) and 1 W11130359 (Suspension)

Upon arrival i diagnosed unit. Unit was pulled out already disconnected from wall. I connected unit powered on working(picture attached). DIFFERENT ISSUE After inspection unit has power turning on working properly. Customer stated unit is working making ice normal. They where experiencing water coming out behind unit at the bottom the water drain had come off(picture attached). This is an installation issue (pictures attached). Water drain hose line is so stretched very short no way to connected to unit. They used silicone to connect hose to drain pump (picture attached). The unit is working as designed this would be installation issue. I got with the techline and documented they said the same thing customer to get with installers. SR# 7740319731.

Checked unit felt is coming off of drum ; ordrng 1 W10899578 (Drum)

Checked unit found error code for long fill and bad door latch ; ordrng 1 W11688994 (Hot water valve) and 1 W11688995 (Cold water valve) and 1 W11733849 (Latch)

need cnts; ordrng 1 w11578563 and 1 w10721967 and 1 w11398781

need cnts; ordrng 1 w11414731 and 1 w11374900 and 1 w11428994 and 1 w11335100

Order part and reschedule ; ordrng 1 W11652041 (Control)

Found ice being rod loose needed some adjustment repaired unit working OK now

Order parts and reschedule ; ordrng 1 4392067 (Repair kit) and 1 WPW10349492 (Wheel)

Found unit is not getting gas from the home maybe turned off

Order parts and reschedule ; ordrng 1 WPW10511278 (MODULE-SPK) and 1 W11193822 (Valve) and 1 W11661180 (Burner)

Found unit working as design run service cycles all tested OK

replaced bad console

replaced bad control