We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Spring, TX 77380
kayla
Job Details: 11/13/2023
Replaced ctrl elec. all operations are correct now. Customer aware to keep unit away from roaches that are in home. .or this will void warranty
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KPA00
Near Spring, TX 77382
kayla
Job Details: 11/13/2023
Replaced electronics. Customer to monitor unit 48hrs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Magnolia, TX 77354
gary
Job Details: 11/13/2023
Assisted Kayla D in sealed system repair. All functions checked ok at this time
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Tomball, TX 77377
gary
Job Details: 11/13/2023
"Ran diagnostics, corrected issue with fill line and replaced faulty actuator assembly. All functions checked ok at this time ; used 1 W11481722 (Actuator) from stock"
We serviced a
MAYTAG DRYER
Model MED5630MBK0
Near Richmond, TX 77406
raul
Job Details: 11/13/2023
Replaced console and unit is now working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Richmond, TX 77406
raul
Job Details: 11/13/2023
Upon arrival burners had blue flame. I then show customer middle burner has Gung blocking gas flow and needs to be cleaned. I also show her that burners and cap are dirty and needs to be cleaned. I did calibrated oven by 5 degrees.
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Katy, TX 77494
raul
Job Details: 11/13/2023
Upon arrival customer wass requesting a new cook top but i explained how warranty works. She then requested about getting a new stainless top panel but i explained thats cosmetic. Will need manifold.; ordrng 1 W1170045 (Manifold)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Dayton, TX 77535
ricky
Job Details: 11/13/2023
found and replaced shorted parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Dayton, TX 77535
ricky
Job Details: 11/13/2023
found and replaced shorted parts
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Dayton, TX 77535
ricky
Job Details: 11/13/2023
need cnt; ordrng 1 w11531670 and 1 w11469919
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Dayton, TX 77535
ricky
Job Details: 11/13/2023
found and replaced shorted parts
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Baytown, TX 77521
ricky
Job Details: 11/13/2023
"found unit loosing voltage at wall, unit ok"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Jacinto City, TX 77029
ricky
Job Details: 11/13/2023
need cam; ordrng 1 w11398781 and 1 w10721967
We serviced a
UNKNOWN M/W OTR
Model UMV1170LS00
Near Humble, TX 77346
leonard
Job Details: 11/13/2023
replaced shorted main wiring harness and re-installed unit and checked operations. ck ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Houston, TX 77098
Louis R
Job Details: 11/13/2023
Found unit not defrosting. ; ordrng 1 Wp12729128 (Heater) and 1 Wpw10675033 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Houston, TX 77027
Louis R
Job Details: 11/13/2023
Found bad drain pump & control.; ordrng 1 W11116590 (Control) and 1 W10876600 (Drain pump) and 1 W11095106 (Harness)
We serviced a
MAYTAG WASHER
Model MHW6630HC
Near Houston, TX 77024
Louis R
Job Details: 11/13/2023
Ran diagnostics. Found water valve damaged by sediments from water. ; ordrng 1 W11316256 (Double valve) and 1 W11316255 (Single valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS
Near Houston, TX 77024
Louis R
Job Details: 11/13/2023
Found leaking ice maker; ordrng 1 W11626124 (Ice maker)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Houston, TX 77024
Louis R
Job Details: 11/13/2023
Replaced bad drain pump
We serviced a
JENNAIR MICROWAVE
Model JMC2430DP01
Near Houston, TX 77024
Louis R
Job Details: 11/13/2023
Wrong part pre id; ordrng 1 W11229663 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW05
Near Houston, TX 77043
Louis R
Job Details: 11/13/2023
Replaced control & thermistors
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Katy, TX 77423
raul
Job Details: 11/13/2023
Upon arrival customer mentioned it was leaking from air gap on sink. I mentioned that is a plumber issue and we don't unclog those
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Katy, TX 77494
raul
Job Details: 11/13/2023
Replaced motor evap
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Katy, TX 77450
martin
Job Details: 11/13/2023
Replaced parts list Tested and water working properly now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Katy, TX 77493
martin
Job Details: 11/13/2023
REPLACED THERMISTOR WITH TRUCK STOCK ; used 1 WPW10384183 (THERMISTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Brookshire, TX 77423
martin
Job Details: 11/13/2023
Needs freezer door and fridge door ; ordrng 1 LW10668874 (Black fridge door) and 1 LW10668875 (Black freezer door)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Brookshire, TX 77423
martin
Job Details: 11/13/2023
Tested machine and could not duplicate issue did not trip breaker for meReplaced capacitor per service pointer with truck stock ; used 1 W11395618 (Capacitor) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Brookshire, TX 77423
martin
Job Details: 11/13/2023
Inspected CAM and found powder substance showing signs of rubbing Replaced CAM with stock parts Retested and noise went away ; used 1 W10721967 (CAM) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Brookshire, TX 77423
martin
Job Details: 11/13/2023
Replaced basket and advised customer to refer to use and care manual going forward for unbalanced loads
We serviced a
JENNAIR COOKTOP
Model JGCP436HL
Near Fulshear, TX 77441
martin
Job Details: 11/13/2023
Arrived at customer home to troubleshoot and asked customer to provide the pans he uses that would result in liquids being unleveledTested both pans and found the bigger pan slightly uneven. Uploaded pictures for documentation Took pictures of cooktop being properly leveled. Tested with water inside pan and did not experience the liquid being unleveled lime customer described Called tech support to document SR#7737777555Customer not satisfied with results and would not except the SR# i was providing for him as reference
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Fulshear, TX 77441
martin
Job Details: 11/13/2023
"Replaced latch but issue continues Will order control board, console and door latch ; ordrng 1 W11598123 (Door latch) and 1 W11600370 (Console) and 1 W11261167 (Control board)"
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Spring, TX 77381
kayla
Job Details: 11/10/2023
Helped JP uninstall and reinstalled stacked unit from cubby to repair washer. Ran ops All operations are correct now. Customer aware of functions.. and to contact whirlpool for manuals and guides.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Humble, TX 77339
leonard
Job Details: 11/10/2023
replaced leaky and faulty icemaker and checked operations. ck ok; used 1 W10873791 (ICEMAKER) from stock
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Houston, TX 77339
leonard
Job Details: 11/10/2023
replaced led module kits per special project #s84638. ck ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Rosharon, TX 77583
derrick
Job Details: 11/10/2023
Replaced ice maker and housing and checked operation ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Houston, TX 77022
Gary L
Job Details: 11/10/2023
Found locked compressor. Removed and replaced compressor and drier. Recharged system and checked
We serviced a
JENNAIR WINECOOLER
Model JUWFR242HL
Near Montgomery, TX 77316
gary
Job Details: 11/10/2023
"Ran diagnostics, ordering replacement compressor assembly ; ordrng 1 W11360589 (Box) and 1 W11360594 (Compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Tomball, TX 77377
gary
Job Details: 11/10/2023
Replaced complete Icemaker assembly. All functions checked ok at this time
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Shenandoah, TX 77384
james
Job Details: 11/10/2023
Checked unit and repaired loose connection at bake igniter. Ran test cycle and unit checks ok. Advised customer a small gas smell will appear perodicaly through a cooking cycle due to cunit cycling heat.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Conroe, TX 77384
james
Job Details: 11/10/2023
Checked unit and repaired broken blue wire at drain pump harness. Ran test cycle and unit checks ok.
We serviced a
MAYTAG FREEZER
Model MZC5216LW0
Near Conroe, TX 77304
james
Job Details: 11/10/2023
Order parts reschedule with customer2 man w/ JP2wgt; ordrng 1 W11599968 (COMPRESSOR) and 1 W11598145 (INVRTR-BOX) and 1 W11109499 (drier-tube) and 1 W10913906 (coupler) and 8 w00000000 (lockrings)s
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Pearland, TX 77584
chris
Job Details: 11/10/2023
Replaced faulty bin. Unit is now working as intended
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tomball, TX 77375
gary
Job Details: 11/10/2023
Replaced actuator and splutch assembly. All functions checked ok at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Conroe, TX 77384
james
Job Details: 11/10/2023
Order parts reschedule with customer2 man w/ JP; ordrng 1 WPW10304659 (roller-cab) and 1 W11594405 (AXLE) and 1 W11594405 (AXLE) and 1 W11544561 (SCREW)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cypress, TX 77433
gary
Job Details: 11/10/2023
"Replaced thermistor, heater and control assembly. Customer advised on monitoring"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Magnolia, TX 77354
gary
Job Details: 11/10/2023
"Ran diagnostics, documented installation issues with tech line SR-7737768647 referring customer back to builder. Unit working as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Texas City, TX 77590
anthony
Job Details: 11/10/2023
Tub supports per tech line; ordrng 1 W11130362 (Suspension)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Houston, TX 77093
Gary L
Job Details: 11/10/2023
"Found faulty gearcase. Removed and replaced gearcase, drain pump, and control board. Checked operation"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Arcola, TX 77583
roosevelt
Job Details: 11/10/2023
checked and leveled washer and all function ok
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Sugar Land, TX 77498
roosevelt
Job Details: 11/10/2023
bad drian pump pt# is w10876600 at 240.70 lb is 279.95 for a total of 563.60-162.32 balance will be 401.28 if customer decides to fix
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Missouri City, TX 77489
roosevelt
Job Details: 11/10/2023
bad suspension; ordrng 1 W10780045 (suspension)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS05
Near Pearland, TX 77584
chris
Job Details: 11/10/2023
Replaced faulty user interface and thermistors. Unit is now working as intended no leaks at this time
We serviced a
MAYTAG REFRIGERATOR
Model MFT2778EEZ00
Near Humble, TX 77338
leonard
Job Details: 11/10/2023
need approval for 2xsealed system labor plus parts order parts 4wgt; ordrng 1 W11492867 (evaporator) and 1 WPW10608485 (evaporator) and 1 8201675 (compressor) and 1 w11506635 (coupling)
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Humble, TX 77346
leonard
Job Details: 11/10/2023
replaced broken air damper and checked operation. ck ok
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Atascocita, TX 77346
leonard
Job Details: 11/10/2023
"replaced faulty drive belt and cam and ran test cycle. test ok; used 1 W11239857 (BELT), and 1 W10721967 (CAM) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Houston, TX 77002
levis
Job Details: 11/10/2023
order part; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Houston, TX 77019
levis
Job Details: 11/10/2023
replaced shorted evap fan motor
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Houston, TX 77024
jerrell
Job Details: 11/10/2023
Unit working properly per ms tech to close ticket
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Dickinson, TX 77539
anthony
Job Details: 11/10/2023
Replaced faulty drive system parts and main control all ok no problems
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Arcola, TX 77583
chris
Job Details: 11/10/2023
Replaced faulty pressure sensor switch. Unit is now working as intended no leaks at this time
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Alvin, TX 77511
chris
Job Details: 11/10/2023
Replaced faulty dispenser. Unit is now working as intended no leaks at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Houston, TX 77071
derrick
Job Details: 11/10/2023
Replaced light modules and checked operation of unit ok
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Houston, TX 77036
derrick
Job Details: 11/10/2023
Order controls; ordrng 1 W11481116 (Control) and 1 W11513246 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXF05
Near Houston, TX 77045
derrick
Job Details: 11/10/2023
Close out ticket per AIG. They will either send another company out or send to resolution team
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hockley, TX 77447
gary
Job Details: 11/10/2023
"Replaced complete sump assembly, ran test cycle. All functions checked ok at this time"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Montgomery, TX 77316
james
Job Details: 11/10/2023
Checked unit and replaced shorted W/L switch float. Ran test cycle and unit checks ok.
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Montgomery, TX 77316
james
Job Details: 11/10/2023
Order parts reschedule with customer2 man w/ JP2wgt; ordrng 1 W10521298 (spin basket) and 1 W11682068 (SUSPENSION) and 4 W11403873 (STRAP)s and 1 W11454738 (GEARCASE) and 1 WPW10427633 (pulley shield)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Houston, TX 77063
jerrell
Job Details: 11/10/2023
Installed spark module and igniter ran test all operations normal
We serviced a
KITCHENAID WASHER
Model KDTM404KPS0
Near Katy, TX 77494
martin
Job Details: 11/10/2023
Replaced parts list Tested and working properly Found debris inside drain pump and advised customer to monitor as this most likely is the reason for the error codeUploaded picture for documentation
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Katy, TX 77493
martin
Job Details: 11/10/2023
"Replaced fuse but blew out right awayHas electrical short and will need Transformer,magnetron,capacitor and fuse ; ordrng 2 W10138793 (Fuse)s and 1 WPW10574736 (Capacitor) and 1 W11545871 (Transformer) and 1 W11391712 (Magnetron)"
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ08
Near Katy, TX 77493
martin
Job Details: 11/10/2023
Inspected and found freezer door not fully engaging door switch Will need door and switch ; ordrng 1 W11435351 (Freezer door) and 1 W11445850 (Freezer light switch)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Houston, TX 77082
raul
Job Details: 11/10/2023
"Replaced heater, thermal cut off, thermal fuse and thermostat fix."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Seabrook, TX 77586
donnie
Job Details: 11/10/2023
Need controls and comp; ordrng 1 W11556912 (Board) and 1 W11557425 (Comp) and 1 W11642011 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near El Lago, TX 77586
donnie
Job Details: 11/10/2023
"Replaced filter housing, operations are correct now"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Houston, TX 77089
chris
Job Details: 11/10/2023
Replaced faulty fascia and control. Unit is now working as intended no leaks at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Houston, TX 77059
chris
Job Details: 11/10/2023
Put data analysers in unit ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Houston, TX 77345
leonard
Job Details: 11/10/2023
replaced faulty icemaker and fan and ran through harverst and fill test. test ok
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near League City, TX 77573
donnie
Job Details: 11/10/2023
"Removed broil element, replaced oven sensor"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near League City, TX 77573
donnie
Job Details: 11/10/2023
"Pulled dishwasher,replaced wash motor/sump assy and board. Operations are correct now"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near League City, TX 77573
donnie
Job Details: 11/10/2023
Refrigerator light in top of refrigerator section is out; ordrng 1 W11527432 (Module)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Houston, TX 77096
levis
Job Details: 11/10/2023
order part; ordrng 1 w11395618 (cap)
We serviced a
WHIRLPOOL WASHER
Model WFW97HEDW0
Near Houston, TX 77025
levis
Job Details: 11/10/2023
replaced shorted water valve
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Texas City, TX 77590
anthony
Job Details: 11/10/2023
Replaced faulty control also tub supports and drive system parts all ok no problems
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Rosharon, TX 77583
derrick
Job Details: 11/10/2023
Order basket and cam ; ordrng 1 W11172199 (Basket) and 1 W10721967 (Cam)
We serviced a
AMANA M/W OTR
Model AMV2307PFB07
Near Brookshire, TX 77423
martin
Job Details: 11/10/2023
Inspected and found burned bulbAdvised customer to purchase new bulb
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0AB04
Near Brookshire, TX 77423
martin
Job Details: 11/10/2023
Inspected oven door and found broken glass on inside panelWindow packSent customer quote for repairs Uploaded picture of quote
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Brookshire, TX 77423
martin
Job Details: 11/10/2023
Ran diagnostics and no codes found Tested and everything working properly Per customer own admission they had put winter blanket to wash only and experienced the shaking Advised to read use n care manual on loading machine properly Customer not satisfied with results but will try and make adjustments
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC3
Near Fulshear, TX 77441
martin
Job Details: 11/10/2023
Replaced parts listran diagnostics no codes and working as designed
We serviced a
WHIRLPOOL ICE MACHINE
Model JUIFX15HX01
Near Houston, TX 77041
jerrell
Job Details: 11/10/2023
"Need to order; ordrng 1 W10919199 (GRID-CUTTR), used 1 W10897719 (Valve) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSG244LS2
Near Houston, TX 77077
jerrell
Job Details: 11/10/2023
Need to order; ordrng 1 W11545318 (PANEL) and 1 W11579528 (PANEL-TOE) and 1 W11573704 (SHIELD) and 4 W11551775 (Screw)s and 1 W11573700 (SHIELD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Houston, TX 77063
jerrell
Job Details: 11/10/2023
Adjusted wheels and door hinges ran test all operations normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Brookshire, TX 77423
martin
Job Details: 11/10/2023
"Called tech support to document findingsThey wanted me to continue troubleshooting, they are requesting pressures ; ordrng 1 W11645127 (DIFFUSER) and 1 W11650662 (HEATER)"
We serviced a
JENNAIR REFRIGERATOR
Model JS42PPDUDE
Near Sugar Land, TX 77478
roosevelt
Job Details: 11/10/2023
close out per elsa
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Houston, TX 77044
leonard
Job Details: 11/10/2023
adjusted simmer flames on all burners and checked operations. ck ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Brookshire, TX 77423
martin
Job Details: 11/10/2023
Showed customer how to remove and reinstall filter properly Working as designed
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Houston, TX 77019
levis
Job Details: 11/10/2023
cheked unit adjusted the door strike and latch and checked operation
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Houston, TX 77019
levis
Job Details: 11/10/2023
Checked unit reinstalled the bellowes and fromt clamp and checked operation
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Arcola, TX 77583
roosevelt
Job Details: 11/10/2023
bad gearcase send to derrick; ordrng 1 w11185701 (gearcase) and 1 w111195971 (stater) and 1 W10754448 (clutch) and 1 w107344521
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Katy, TX 77493
martin
Job Details: 11/10/2023
Replaced parts list
We serviced a
WHIRLPOOL WASHER
Model MHWE200XW00
Near Houston, TX 77042
jerrell
Job Details: 11/10/2023
Replaced drain pump ran test all operations normal.