We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Bellaire, TX 77401
Louis R
Job Details:
11/18/2024
"Replaced bad bin stat & valve. ; used 1 W10897719 (Valve), and 1 Wpw10511923 (Bin stat) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Dayton, TX 77535
ricky
Job Details:
11/18/2024
found and replaced shorted parts and cycled
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Dayton, TX 77535
ricky
Job Details:
11/18/2024
needs cnts est declined
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Dayton, TX 77535
ricky
Job Details:
11/18/2024
found and replaced bad valve
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Houston, TX 77075
Derrick
Job Details:
11/18/2024
Replace defective console unit is OK
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Pasadena, TX 77505
Derrick
Job Details:
11/18/2024
"Check to find customer overloading unit, trying to wash a full set of sheets and pillowcases. She was informed of the washer capacity and load size unit is OK and working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Deer Park, TX 77536
Derrick
Job Details:
11/18/2024
Check unit to find all operations working as designed on arrival. Technician informed that they need to run a clean washer cycle due to over sudding all of the operations are OK
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Deer Park, TX 77536
Derrick
Job Details:
11/18/2024
Check unit to find all operations working as designed on arrival. No has heard our normal operation noises not abnormal noises. Customer was informed that there is no fix to a stater and rotor that is making normal operation. Noises unit is OK.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EB1
Near Pasadena, TX 77503
Derrick
Job Details:
11/18/2024
Check unit to find all operations working as designed on arrival. Customer stated that the burners dont cut off on low settings which I set both left front and right front burner to medium and the unit is cutting off after running for so long. Both burners are turning off customer that there is not an issue with the burners switches unit is OK.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Humble, TX 77346
Osiel
Job Details:
11/18/2024
Replace control board harness latch and pump assembly - unit is working as normal
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Humble, TX 77396
Osiel
Job Details:
11/18/2024
"Install control board, harness and drain pump - when removing drain pump I discovered a sock inside causing the jam / part failure of drain pump which kept you in it from properly training water. Unable to run test cycle unit did not have a drain hose - should be working as normal"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Humble, TX 77338
Osiel
Job Details:
11/18/2024
"Unit needs control board, lower harness and drain pump; ordrng 1 W11400681 (Control Board) and 1 W11409746 (Lower Harness) and 1 W10876600 (Drain Pump)"
We serviced a
KITCHENAID DRYER
Model KEYS850LQ1
Near Humble, TX 77339
Osiel
Job Details:
11/18/2024
"Replace timer and thermal fuse - tested, working as normal"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Porter, TX 77365
Osiel
Job Details:
11/18/2024
"At door customer stated unit is working, no longer needing service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF536RPS00
Near Missouri City, TX 77459
Edwin
Job Details:
11/18/2024
Upon arrival i replaced all parts. After replacement no more noise and the freezer evap fan came on. Everything was working normal. Adviced customer to put a water bottle on freezer wait to get frozen before putting things in. Unit is working as designed.
We serviced a
JENN-AIR OVEN
Model JMW2427LL00
Near Houston, TX 77005
george
Job Details:
11/18/2024
"Upon arrival, I inspected the unit and found that the turntable needs to be replaced.; ordrng 1 W10911403 (Turn motor) and 1 W11676353 (Motor cover) and 1 W11179756 (Turn shaft) and 1 W11110134 (Turn ring) and 1 W11534564 and 1 W11512064 (Fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS03
Near Houston, TX 77056
george
Job Details:
11/18/2024
"Upon arrival, I inspected the unit and replaced the icemaker and water valve. I tested the icemaker, and it completed the harvest. The unit is now working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Houston, TX 77036
george
Job Details:
11/18/2024
"Upon arrival, I inspected the unit and noticed that the panel UI needs to be replaced. As per the customer's request, I did not put the bottom trim back on.; ordrng 1 W11622495 (Console)"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS
Near Houston, TX 77040
angel
Job Details:
11/18/2024
"Ran diagnostic, repair loose connection at bake valve. All functions checked okay"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Houston, TX 77041
angel
Job Details:
11/18/2024
"Ran diagnostic, dlms calibration and test cycle all functions checked okay. Tested suspensions and run drain spin cycle all completed with no errors. Call tech line SR 7740341599. Customer mentioned machine vibrate when running load with sweater and few other items. Advice customer about uneven load and how to rearrange clothes. Customer after service mentioned that machine will do the same 8 out of 10 time and that was unhappy with machine"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC3
Near Houston, TX 77009
Damarcus
Job Details:
11/18/2024
Unit need gas hooked up to it so we can run it hot as far as Im hearing any problem Im not hearing nothing
We serviced a
AMANA DRYER
Model NGD4655EW4
Near Houston, TX 77009
Damarcus
Job Details:
11/18/2024
Order part and reschedule ; ordrng 1 W10899578 (Drum)
We serviced a
UNKNOWN VENTHOOD
Model UXD8630DYS6
Near Houston, TX 77008
Damarcus
Job Details:
11/18/2024
Found filter switch needed some adjustment unit working OK now
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Houston, TX 77092
Damarcus
Job Details:
11/18/2024
Replace defective water valve and controls unit working fine now no leaks
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Houston, TX 77008
Damarcus
Job Details:
11/18/2024
Order parts and reschedule ; ordrng 1 W11629911 (Control) and 1 W11414076 (Motor)
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Houston, TX 77018
Damarcus
Job Details:
11/18/2024
Order parts and reschedule ; ordrng 1 W11120178 (UI) and 1 W10861642 (Latch)
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Crosby, TX 77532
ricky
Job Details:
11/18/2024
"tech found restricted house vent, unit ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Crosby, TX 77532
ricky
Job Details:
11/18/2024
"needs pump and cnts, roach resedue on cnts, sr 7740322223"
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Crosby, TX 77532
ricky
Job Details:
11/18/2024
needs cnts; ordrng 1 w11558196 (pnl) and 1 w11546737 (acu) and 1 w11307535 (sw) and 1 w10693363 (fuse)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Fulshear, TX 77441
martin
Job Details:
11/18/2024
"Per customer customer complaint, not starting or operational Ran diagnostics and no codes found DW fills,washes,drains and heats as designed Advised customer that some cycles run long time and stopping several times along the way giving the appearance of stopping mid cycle but then continues Customer will monitor"
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Fulshear, TX 77441
martin
Job Details:
11/18/2024
Tested dryer and found it heating properly Checked airflow and found it lower then normal Advised customer to have ducts cleaned for optimal drying performance Unit is working as designed
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Fulshear, TX 77441
martin
Job Details:
11/18/2024
"Found clogged ducts and blown fuse and cut off Replaced thermal fuse and cut off from truck stock Advised customer to have ducts cleaned for proper airflow and drying performance ; ordrng 1 W10900067 (Cut off), used 1 W10909685 (Thermal fuse) from stock"
We serviced a
WHIRLPOOL KITCHEN
Model WDPA70SAMZ2
Near Conroe, TX 77304
james
Job Details:
11/18/2024
Assisted Tech JP. Unit checks ok and no leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Tomball, TX 77375
Joshua
Job Details:
11/18/2024
Customer request to be rescheduled. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DSS1
Near Tomball, TX 77375
Joshua
Job Details:
11/18/2024
"Ran diagnostic, reported damage, and faulty Fill tube with techline. SR-7740344724. Ordering replacement fill tube. ; ordrng 1 W10878507 (Fill tube)"
We serviced a
UNKNOWN VENTHOOD
Model UXT4130ADS2
Near Tomball, TX 77377
Joshua
Job Details:
11/18/2024
"Canceled at door, customer confirm unit is working properly"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Richmond, TX 77469
Russell
Job Details:
11/18/2024
K1CRGT0NL2. ......REMOVED UNIT FROM COUNTER. replaced left rear spark module. unit tested ok.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Rosharon, TX 77583
roosevelt
Job Details:
11/18/2024
chedked and ajusted burnnes heads and cap and all function ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Bellaire, TX 77401
Louis R
Job Details:
11/18/2024
Found bad ice maker and lights; ordrng 1 W11658802 (Ice maker) and 2 W11683244 (LEDs)s
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Houston, TX 77056
Louis R
Job Details:
11/18/2024
Found broken & rusted tub hinges & door. A lot of rusted parts.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS
Near Houston, TX 77024
Louis R
Job Details:
11/18/2024
Replaced bad recirculating pump
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Galveston, TX 77554
donnie
Job Details:
11/18/2024
"Ran diagnostics. Error code for actuator. Replaced actuator, operations are correct now; used 1 W11481722 (Actuator) from stock"
We serviced a
KITCHENAID OVEN
Model KOSE900HSS00
Near Tiki Island, TX 77554
donnie
Job Details:
11/18/2024
Unit needs ui $612.99 and board $251.88 labor $100.00 house call $149.95. Customer will call back if want unit repaired
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Galveston, TX 77554
donnie
Job Details:
11/18/2024
Need freezer evaporator fan; ordrng 1 W112499952 (Evap fan)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Galveston, TX 77551
donnie
Job Details:
11/18/2024
Replaced leaking drain hose on washer. Operations are correct now; used 1 W10899966 (Hose) from stock
We serviced a
WHIRLPOOL OVEN
Model WFES3530RS0
Near Houston, TX 77072
Jordan
Job Details:
11/18/2024
Reconnected harness at left element switch due to element not heating. Unit now heating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Houston, TX 77002
Louis R
Job Details:
11/18/2024
Ordered parts; ordrng 1 Wp2315549 (Fan) and 1 W11650659 (Heater) and 1 W11566851 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Katy, TX 77493
Jeremy
Job Details:
11/18/2024
Diagnosed unit and found loose connection at the fan causing buzzing reconnected unit checks ok
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Fulshear, TX 77441
martin
Job Details:
11/18/2024
Found oven igniter wire not making proper connection for ignition
We serviced a
JENNAIR OVEN
Model JJW3830LL01
Near Katy, TX 77450
Luis
Job Details:
11/18/2024
Per Jen with ferguson close ticket out. Will be replacing unit
We serviced a
WHIRLPOOL OVEN
Model WEG515S0LS4
Near Richmond, TX 77406
raul
Job Details:
11/18/2024
Upon arrival found bake wire not connected. I secured it and unit is now coming on.
We serviced a
WHIRLPOOL DRYER
Model Wed4950hw0
Near Houston, TX 77048
Gary L
Job Details:
11/18/2024
Found lint trapped in blower wheel cover. Removed lint from blower wheel cover and checked operation
We serviced a
MAYTAG RANGE
Model MER6772BAS
Near Cypress, TX 77429
dadrick
Job Details:
11/18/2024
Closing out for trip an diagnostics part no longer available
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Spring, TX 77381
Joshua
Job Details:
11/18/2024
"Closing ticket, customer confirm unit is replaced"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Fulshear, TX 77441
martin
Job Details:
11/18/2024
Closing out
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Magnolia, TX 77354
Joshua
Job Details:
11/18/2024
Reported unit fault after repairing unit with UI and 3 way valve. Techline suggested ordering replacement evaporator fan and ice box fan; ordrng 1 W11575358 (Freezer evaporator fan) and 1 W10846539 (Icebox fan) and 1 W11087438 (Ref evaporator fan)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Cypress, TX 77429
Sarom
Job Details:
11/18/2024
"Need bad motor W10396029 Assembly, Motor; ordrng 1 W10396029 (Assembly, Motor)"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ6
Near Conroe, TX 77302
John
Job Details:
11/18/2024
checked unit out wire was off spark mod left front made unit right unit checked out
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Houston, TX 77048
chris
Job Details:
11/18/2024
Found loose connection at control. Reinstalled loose connection. Unit is now working as intended no issues at this time
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Houston, TX 77047
chris
Job Details:
11/18/2024
Found loose connection at control. Reinstalled loose connection. Unit is now working as intended no issues at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM04
Near Houston, TX 77047
chris
Job Details:
11/18/2024
Found loose connection at light fixture. Reinstalled loose connection. Unit is now working as intended no issues at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM03
Near Houston, TX 77047
chris
Job Details:
11/18/2024
Found faulty compressor part order ; ordrng 1 W11635510 (Compressor) and 3 W11506635 (Process tube)s
We serviced a
WHIRLPOOL WASHER
Model wtw4955hw3
Near Houston, TX 77048
chris
Job Details:
11/18/2024
Unit was previously fixed
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Houston, TX 77047
chris
Job Details:
11/18/2024
Found faulty element part order ; ordrng 1 W11517959 (Element) and 1 W10857622 (Switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM04
Near Houston, TX 77047
chris
Job Details:
11/18/2024
Replaced faulty door handles. Unit is now working as intended no issues at this time
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Texas City, TX 77590
chris
Job Details:
11/18/2024
Found faulty control part order ; ordrng 1 W11608056 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hitchcock, TX 77563
chris
Job Details:
11/18/2024
Replaced faulty harness. Unit is now working as intended no issues at this time ; used 1 W11643701 (Harness) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Texas City, TX 77591
chris
Job Details:
11/18/2024
Replaced faulty control. Unit is now working as intended no issues at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Tomball, TX 77375
gary
Job Details:
11/18/2024
"Ran diagnostics, ordering replacement evaporator motor assembly ; ordrng 1 W11578030 (Evap motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM04
Near Richmond, TX 77469
Russell
Job Details:
11/18/2024
unit sounded normal. removed back cover to check for fan obstruction. advised cust to take a video and observe for 90 days. unit tested ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Sugar Land, TX 77479
roosevelt
Job Details:
11/18/2024
replaced bad pump and motor
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Sugar Land, TX 77498
roosevelt
Job Details:
11/18/2024
replaced gaskets
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Missouri City, TX 77459
roosevelt
Job Details:
11/18/2024
replaced all modules
We serviced a
JENN-AIR RANGE
Model JDSP548HL01
Near Missouri City, TX 77459
roosevelt
Job Details:
11/18/2024
cheked and ajusted harness on plug and all function worked ok
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Houston, TX 77041
angel
Job Details:
11/18/2024
Ran diagnostic adjusted suspensions and run calibration and test cycle all checked okay
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Katy, TX 77493
Luis
Job Details:
11/18/2024
I replaced the panel and checked ok
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW3
Near Houston, TX 77004
george
Job Details:
11/18/2024
"Upon arrival, I inspected the unit and found that it is not receiving the correct voltage. Need an electrician to replace the damaged cord."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Houston, TX 77041
angel
Job Details:
11/18/2024
Ran diagnostic adjusted loose cam all functions checked okay
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS01
Near Cypress, TX 77433
dadrick
Job Details:
11/18/2024
Checked unit getting error code for bin thermistor ; ordrng 1 WPW10511923 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW05
Near Houston, TX 77021
Derrick
Job Details:
11/18/2024
Replace defective control panel and thermometer unit is OK
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Houston, TX 77075
Derrick
Job Details:
11/18/2024
Check unit to find all operations working as designed on arrival. There are no fault codes nor is there any mechanical failure unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Houston, TX 77339
Osiel
Job Details:
11/15/2024
"water in drip tray - ordering darin pump, bezel and gasket ; ordrng 1 W11462456 (PUMP-DRAIN) and 1 W11545290 (BEZEL, VENT) and 1 W11545539 (GASKET) and 1 W11649995 (VENT)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cypress, TX 77429
Sarom
Job Details:
11/15/2024
Replaced water inlet valve
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW4
Near Cypress, TX 77429
Sarom
Job Details:
11/15/2024
Replaced timer
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Porter, TX 77365
leonard
Job Details:
11/15/2024
reaired loose red wire connection at terminal block and checked all operations. ck ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Porter, TX 77365
leonard
Job Details:
11/15/2024
order parts 2wgt; ordrng 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Porter, TX 77365
leonard
Job Details:
11/15/2024
defrosted frost build up on freezer evaporator and replaced loose brown wire connection to defrost heater with upgraded defrost heater and wiring kit and checked operations. ck ok; used 1 W11650662 (HEATER) from stock
We serviced a
KITCHENAID OVEN
Model KSGG700ESS1
Near Houston, TX 77018
Damarcus
Job Details:
11/15/2024
Order part and reschedule ; ordrng 1 W10860916 (MODULE-SPK)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL06
Near Montgomery, TX 77316
james
Job Details:
11/15/2024
oedre parts reschedule with customer; ordrng 1 WPW10594329 (CONTROL)
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS
Near Cypress, TX 77433
Sarom
Job Details:
11/15/2024
Need bad fan; ordrng 1 W10416840 (Fan)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Cypress, TX 77433
Sarom
Job Details:
11/15/2024
Replaced bad ui board for balance of 651.99 authorization CC# 164128
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Cypress, TX 77433
Sarom
Job Details:
11/15/2024
Replaced main board
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Cypress, TX 77433
Sarom
Job Details:
11/15/2024
"Need 280148 sensor , W11344457 Element, Heate and ther.8577274 Thermistor; ordrng 1 8577274 (thermistor) and 1 W11344457 (Element, Heate) and 1 280148 (sensor cut off kit)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Houston, TX 77084
Sarom
Job Details:
11/15/2024
Replaced panel console
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Katy, TX 77450
Luis
Job Details:
11/15/2024
"I replaced the control and console, checked ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Houston, TX 77079
jerrell
Job Details:
11/15/2024
Need to order; ordrng 1 W11671282 (Motor) and 1 WPW10169511 (COUPLING)
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near Houston, TX 77079
jerrell
Job Details:
11/15/2024
Removed obstruction from gas burner all tested normal.
We serviced a
KITCHENAID DISHWASHER
Model KOTE334GPS
Near Sugar Land, TX 77479
Edwin
Job Details:
11/15/2024
Upon arrival i diagnosed unit. After inspection bad pump and motor. I showed customer unit will need parts replaced. Unit does not match model and serial#. Customer will call Warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Houston, TX 77089
Corey
Job Details:
11/15/2024
Order evap and drier; ordrng 1 W11550396 (Evap) and 1 W11109499 (Drier)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near League City, TX 77573
Corey
Job Details:
11/15/2024
"Replaced shorted drain pump, all functions normal"