Install parts ran through testing everythings operating and functioning properly now

Installed parts ran unit though test all ops okay now unit is no longer constantly draining now

Found faulty compressor and 3 way valve part order ; ordrng 1 W11515413 (Compressor) and 1 W11507092 (3 way valve)

Replaced faulty control. Unit is now working as intended no issues at this time

Replace faulty door open motor all unit functions now check OK

"Checked unit the element and cutoff were not working, I replaced them and checked okay ; used 1 279838 (Element), and 1 279816 (Cutoff) from stock"

"loose cam nut - secured actuator and belt, retest, ops normal"

"break is reset, unit's display is not powering on ; ordrng 1 W11552018 (CNTRL-ELEC)"

"replace icemaker assembly and tested, operating as design"

"bad drain pump ordering replacement, will install pump and control on return visit ; ordrng 1 W10919003 (PUMP-WATER)"

"adjusted and cleared debris to glass door hinges minimizing vibrations - tested, operating as design"

"replace pump and motor assembly, ran diagnostic test, unit operating as normal"

"loose rotor screw bolt - causing noise during agitating and rinse, secured and tested, no errors codes, no noises - unit operating as design"

"replace control board and tested, operating as design"

"Replaced ice maker,container and UI"

Check unit found harness to drain pump broken ; ordrng 1 W11744742 (Harness) and 1 WPW10276397 (Drain pump) and 1 W11831578 (Control)

Check unit all functions tested properly advised customer not to overload unit as well unit is not designed for commercial useCalled tech line case number 24266614

Check unit found water pressure coming from home is very low with the cold water side

Found obstruction in drain pump. Removed and replaced drain pump. Checked operation

Ordering parts; ordrng 1 W11441128 (Blower) and 1 11495561 (Magnetron) and 1 W10832024 (Thermostat)

Found faulty bolt latch. Removed and replaced bolt latch assembly. Ran diagnostic test and checked operation

Ordering parts; ordrng 1 W11243758 (Water valve)

Replaced bad inlet assembly.

Replaced bad suspension rods.

Need to order ; ordrng 1 12704801 (Filter plate) and 1 12568001 (Cover filter) and 1 W10469286 (Icemaker assembly) and 2 W10443221 (White gasket)s and 1 12722803W (Door mullion)

Upon arrival can I replace part. After replacement I ran unit on sounds are normal nothing out of the norm. I made customer aware unit sounds are normal. Unit is working as designed.

Upon arrival a diagnosed unit. After inspection unit was not starting due to bad actuator ( picture attached). I replaced from TS and tested afterwards. I ran diagnostic quick wash unit started normally. I also made customer aware of overloading .All operations passed tested normal. Unit is working as designed.; used 1 W11481722 (Actuator) from stock

"Ran diagnostic, found grounded wire, ordering main harness ; ordrng 1 W11774399 (Main harness)"

needs harness; ordrng 1 w11791509 and 1 w11783423 and 1 w11397505 and 1 w11701599

"found house vent restricted, unit ok"

tech assist

found and cleared off balance load and cycled

Replace defective latch switch unit working fine now

Replace defective drive belt unit working fine now; used 1 341241 (BELT DRIVE) from stock

Heater reading ol and mounting brackets broke; ordrng 2 WP8269145 (Bracket)s and 1 W10518394 (Heater)

"Upon arrival and after diagnosing, the customer pointed out that the racks have been wearing out. Ordering the parts needed.; ordrng 1 W10847873 (UPPER RACK) and 1 W11690157 (LOWER DISHRACK) and 1 W11127771 (THIRD RACK)"

"Upon arrival and after diagnosing, I noticed that there was no water going to the unit. After turning the water back on and resetting the icemaker and bleeding the waterlines there was now water going to the unit and everything is now working properly as designed."

"Upon arrival and after diagnosing, I noticed the unit had multiple F6 E0 error codes, and also the console buttons were not responsive or functioning the way that they should. I called safety and they decided to move forward with the repairs.MfrRef # 24231841; ordrng 1 W11670957 (BLACK CONSOLE) and 1 W11261165 (CONTROL BOARD)"

"After replacing the drain pump, the new drain pump was pushing, but unfortunately, there was also a clog in the secondary drain on the sink. The customer will need to have a plumber to unclog that secondary drain. The unit itself is now working properly as designed and able to drain with no issues."

Unit is now working properly as designed.

Replaced control board

"Replaced water valve, cam,actuator and belt."

Replaced control board

Replaced capacitor and Diode.

Ran tests with Techline and found a bad evaporator thermistor. Will need to replace. Case number 24258809.; ordrng 1 W10316760 (Thermistor)

Replaced latch and bad control unit working as designed

I was the second man helper

Brown vent hood filters switches needed some adjustment

Replaced element and switches. Unit functioning properly now

Case#24264451Grate damaged by customer and so was knob. Warranty approved repair. Ordering parts. Also instructed customer that the reason burbers struggle to ignite is because of all the aluminum covering cooktop and will need to remove it; ordrng 1 W11252165 (Grate) and 4 W11159630 (Knob)s

"Inspected the unit and found no water going into the reservoir. Removed the wrong filter that was jammed into the filter housing. Tested after, the unit is working as designed."

Inspected the unit and found the wrong voltage on the cooktop. Replaced damaged wire nut and recommended the customer get an electrician to look at the junction box.

Adjusted evaporator fan tested after no abnormal sound unit is working as designed

Installed parts tested unit after working as designed

Installed parts tested unit after working as designed

Check unit compressor is not coming an control in unit not working properly ; ordrng 1 W11582592 (Compressor) and 2 W11504449 (COUPLER)s and 1 W11666427 (Control)

Replaced part unit tested properly advised customer

Upon arrival inspected unit ordering sump; ordrng 1 W11034554 (Sump)

Upon arrival unit needs new suspension rods; ordrng 1 W11226768 (Suspension)

Upon arrival unable to remove unit need 2 man; O-emld tckt

"Ran diagnostics, adjusted leveling and reset controls in unit. Customer advised on running cleaner. Will monitor"

Adjusted and reinstalled bracket to the dryer top ran test all operations normal.

Reinstalled drum to bulk head ran test all operations normal.

Need to order ; ordrng 1 W11790439 (Freezer door)

Reschedule to go back in a week to pick up loggers; saved tckt

upon arrival changed out faulty parts and all operations normal

"upon arrival changed out broken belt, tested all operations normal ; ordrng 1 w11552018"

"upon arrival changed out faulty cam and act from ts all operations normal ; ordrng 1 W10721967 (cam) and 1 W11162560 (cap), used 1 W11398781 (act from ts) from stock"

upon arrival located missing tube that goes onto fill tube. advised cust that i will need to order ; ordrng 1 Wpw10496649 (tube)

"upon arrival, took off motor and located heavy rusting. located on act aswell. the drain line below washer seems to be possibly causing condensation buildup beneath washer and rusting parts. the total cost of the repair is estimated to be 80% of the units cost. and cust would rather go to a different solution."

upon arrival unit will not dispense ice unless you open the door then the motor will activate. all lights activate. ; saved tckt

upon arrival changed out faulty parts and all operations normal as of now

"Part order due to clogged orfice, and burner heads.; ordrng 2 8286815 (Burner)s and 1 8286814 (Burner) and 1 W10652711 (Orfice)"

"Installed new control, due to unit with no power. After installing control unit turned on. Once unit was put back in wall we discovered the wall outlet shutting off breaker. Customer will contact electrician."

Replaced bad control and UI.

Found broken impeller. ; ordrng 1 Wpw10309864 (Divider) and 2 W11378860 (Washer)s and 2 Wp63052-2 (Impeller)s

Replaced bad recirculating pump. ; used 1 W11542867 (Recirculating Pump) from stock

New Door damaged.; ordrng 1 W11686706 (Outer door)

"Checked unit and the evaporator was partially frozen, customer said the problem started when she found unit with water drops everywhere, and she showed me a video were the fan was hitting on ice really bad, customer said two days ago she took everything out of the refrigerator and the rain drops stop and also the noise so I explained to the customer it's possible because one of the door was not closed correctly and causing condensation, and since they removed everything and closed the doors correctly the unit slowly went back to normal, I explained to the customer if happens again they would need to defrost the unit completely, the customer understood everything but she said she was going to call her husband and I would need to explain everything to him also, I explained to the customer that her husband would need to be there in order from me to show and explain things correctly, and if he has any questions she can explain it to him and if she doesn't know how I will answer and explain it to him, so they started talking and she explained everything to her husband what happened with even more details than she explained to me about the door being left open, and he started cussing at the company whirlpool said that the company is a piece of shit and the unit, and also the people that serve the company and insulting everyone in Spanish and thinking I didn't know what he was saying, I told them I understood everything they were saying and to get in contact with customer service and to have a wonderful rest of their day , I called partner team and documented with them File#. 24268371"

"Checked unit and control is not working properly, I called safety and documented with them and they said they customer will need to pay or the repair, I explained that to the customer and customer said they still have warranty and that the unit is not registered correctly, so I explained to customer they will need to get in contact with the manufacturer and fix that before we can do anything"

"Checked unit and igniter was not working, I replaced it and checked ; used 1 W11176454 (Igniter) from stock"

The wrong part was sent ; ordrng 1 W10704196 (Tub)

found and replaced stalled im

"Replaced control board and element; unit still will not start cycle and displays L2. Same Case #23949481.Control board has been replaced twice and heater replaced with no change Per Techline, L2 indicates low L2 voltage (less than 50V) detected at installation. Advise customer to have a qualified electrician inspect the outlet, breaker, and/or power cord, as issue began following a power surge/outage and checked voltage at terminal under load - closing for trip & diag"

"bad drain pump only - replace and tested, operating as design"

Replace faulty circulating pump with sensor all unit functions now check OK customer advise on monitoring ice productions

Run diagnostics all unit functions check OK customer advise on having vent cleaning done.

Ran diagnostics with Techline ordering replacement logic board per Techline suggestion; ordrng 1 W11224256 (Control elec)

Replace both main harness and pump width sensor ran diagnostic cycle all unit now check OK

Replace main harness and pump with sensor ran diagnostic cycle all unit functions now check OK

Ran diagnostics with Techline re-ordering tank and replacement water pump quoted Customer approved repair ; ordrng 1 W10661804 (Water tank) and 1 W11363564 (Water pump)

Ran diagnostic replace seal system all functions checked okay

"Ran diagnostic, run test, custumer mention that previous unit had leak oil from gearcase, reason why was replace, notice oil like substance under drier, no leak found at the time all functions checked okay"

"Ran diagnostic, adjust door and leveled fridge, all functions checked okay"

Ran diagnostic replace icemaker all functions checked okay

"Ran diagnostic, contacted techline advice to replace recirculation pump and harness, ordering components ; ordrng 1 W11542867 (Recirculation pump) and 1 W11126268 (Recirculation pump harness)"

assisted GL

"Ordering bake, orifice LP conversion kit. ; ordrng 1 W11763416 (Bake LP orifice)"

Need to order the main control board for the oven starting F1 E0 error code; ordrng 1 W11637088 (Main control) and 1 W10586204 (Temp sensor)

Replaced bin.